You must select at least 2 products to compare!
Appian Logo
14,298 views|9,576 comparisons
ServiceNow Logo
17,784 views|10,730 comparisons
Comparison Buyer's Guide
Executive Summary
Updated on Aug 31, 2022

We performed a comparison between Appian and ServiceNow based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Users of both solutions indicate that setup, installation, and deployment is straightforward and easy.
  • Features: Appian users like that it integrates well with other systems. It has a seamless, easy to use model interface, which is as close to low-code as it gets. The solution has a solid, robust architecture and scales easily. It also provides very good mobile device applications. Some users feel the management of reusable assets design needs improvement. The solution can struggle a bit when handling large amounts of data, and the decision and rules engine could perform better.

    ServiceNow provides very good chain management, incident management, and problem management features. The solution intuitively acts as a database to keep the entire organization informed for the status of all projects. Many users feel that reporting and vulnerability management needs to be improved. Additionally, integrations with today’s popular third-party solutions need further improvement.
  • Pricing: Users feel both solutions are expensive.
  • Service and Support: Users of both solutions are happy with the level of service and support they have received.

Comparison Results: ServiceNow comes out ahead in this comparison. It enables organizations to deliver solutions faster and allows users to track solutions using real-time data to ensure continual progress and positive, effective outcomes. ServiceNow is very robust and stable and updates frequently so users always have the best tools available to them.

To learn more, read our detailed Appian vs. ServiceNow Report (Updated: September 2023).
734,678 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"The initial setup is easy.""Technical support has been amazing overall.""This is the most complete solution of its kind.""What I found most valuable in Appian is that it lets you drill down on multiple things through the structure of the reporting and UI side. It's also low-code, yet it results in quick deliverables.""The setup is easy.""The most valuable features of Appian are the VPN engine, it is fast, lightweight, and easy to set up business rules. Business teams can do it by themselves. That is a very good feature.""Recently, we added Appian Process Mining, Appian Portals, and now Appian RPA.""Appian is easy to install and set up, and it does not come out with your audit. It has accessible process orchestration and process management. With Appian, the time to market is much faster."

More Appian Pros →

"Everything about the schema, including the design of ServiceNow, is great.""Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile.""A workflow automation platform that's reliable, performs well, and has good reporting and integration.""Straightforward tool.""The solution has very good automation tools.""Flexibility is the most valuable feature of ServiceNow, that is, being able to modify it to do what we need it to do.""We have found change management and CMDB to be very useful.""Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."

More ServiceNow Pros →

"We'd like improved functionality for testing new devices.""One of the areas that Appian is working on is to improve its UI capabilities and give more flexibility to the UI.""Lacks business rules management as part of the solution.""There should be more flexibility for the developers to choose the look and feel of the UI. They should have a better ability to design their widgets and customize them with different colors, shapes, and sizes. That is a limitation that could be improved upon.""What could be improved is more on the front end perspective, like the user interface and the mobile application aspect.""Appian could be improved by making it a strict, no-code platform with free-built process packs.""There are four areas I believe Appian could improve in. The first is a seamless contact center integration. Appian does not have a contact center feature. The second is advanced features in RPA. The third would be chatbot and email bot integration—while Appian comes with chatbot and email bot, it's not as mature as it should be, compared to the competition. The fourth area would be next best action, since there is not much of this sort of feature in Appian. These are all features which competitors' products have, and in a mature manner, whereas Appian lacks on these four areas. I see customers who are moving from Appian to Pega because these features are not in Appian.""The tool itself is pretty good, but the main area that we struggled with was the backend. The frontend development is really good, but the backend modeling can be streamlined a little bit. There are good integrations, but tying them through the data layer and then up into the frontend could be improved a little bit. It does read/write on the data source, and you can configure it to just write or just read, but there is a little bit of work involved."

More Appian Cons →

"The interface requires an upgrade.""We can't update bulk tickets using a simple query language. Jira lets us update hundreds of tickets with one command. In ServiceNow, you need to select each task separately to close them. The dashboards could also be more user-friendly. has better dashboards.""The technical support SLA can be improved because sometimes they take a long time to answer our queries.""Their cloud management is also not that great compared to other products.""Its stability and pricing need improvement.""ServiceNow's mobile app should be seamless and it is not right now.""Making a mobile version would be helpful.""The solution should offer better security when it comes to storing data."

More ServiceNow Cons →

Pricing and Cost Advice
  • "The license is a bit expensive and the pricing model is sometimes confusing for new users or business users. It is difficult for them to know what volume of usage they will have to be able to purchase the best-suited license at the beginning."
  • "Appian is very flexible in their pricing. In general, Appian's pricing is much, much lower when compared to competition like Pega or other products. Appian also has a flexible licensing model across geographies. Pega usually goes with a single licensing cost—which is a US-based cost—for all global customers, and it's costly. Whereas Appian has a different regional licensing cost model and it can be cheaper, depending on geography. So Appian's licensing is very flexible, and cheaper when compared to other competition."
  • "You can't really test the software properly without actually buying the license first."
  • "More flexibility in the licensing model is still needed because initially there were customers who are looking at only one or two use cases of business areas, but now the business areas are changing and there is a larger scope. One license model may not fit everyone. They need to be a little more flexible on the licensing model."
  • "The cost is a bit higher than other low-code competitors, OutSystems and Mendix. The price needs to be more competitive."
  • "If you're doing an enterprise-wide digital transformation, Appian is worthwhile, but not for just one or two use cases because the license costs are higher."
  • "I'm sure it is cost-effective, but right now, we're just toying around with it. So, I don't have any hard numbers."
  • "Licensing of Appian is less expensive when compared to other BPMs in the market."
  • More Appian Pricing and Cost Advice →

  • "In Tunisia, the companies find the licensing costs to be expensive."
  • "While the option exists to pay for a monthly license, we are dealing with large enterprises and these typically involve multi-year licenses of ten or five years, at a minimum."
  • "For the modules we use, we found it competitive. I can't think of any costs in addition to the licensing fees."
  • "There is an annual subscription to use this solution."
  • "For large-scale companies, the cost of ServiceNow is not expensive, but for small and mid-scale companies, it is higher."
  • "Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."
  • "The CapEx version is great."
  • "The platform offers a free trial, by providing a free developer instance once you sign up."
  • More ServiceNow Pricing and Cost Advice →

    Use our free recommendation engine to learn which Rapid Application Development Software solutions are best for your needs.
    734,678 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to… more »
    Top Answer:Appian is actually pretty big on educating its users, including with courses that reward you with certifications. There is a whole section on their company’s website where you can check out the… more »
    Top Answer:We had some issues when we were setting up Appian. It was quite surprising, since this is a low-code tool which, in its essence, means it is meant for business users and inexperienced beginners. So… more »
    Top Answer:The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping the… more »
    Top Answer:Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Top Answer:There are several differences between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more »
    Average Words per Review
    Average Words per Review
    Also Known As
    Appian BPM, Appian AnyWhere, Appian Enterprise BPMS
    Learn More

    Appian is a unified low-code platform and solution used by businesses to build enterprise applications and workflows. This product adapts to the needs of clients and the technologies they are already using to combine their data in a single workflow and maximize resources. The platform has four main components through which it transforms the work process for companies of various sizes. They are:

    • Complete automation: Through complete automation, companies are able to coordinate and manage employees, existing systems, bots, data, and artificial intelligence (AI) in a single workflow. The solution offers a way to centrally manage all third-party automation vendors as well.

    • Low-code applications: Appian offers the ability to build applications faster with visual development and low-code tools. All applications are ready-made to be suitable for mobile.

    • Low-code data: Appian lets companies source data from multiple types of sources, eliminating the need for data migration. Through no-code and low-code solutions and industry-standard connectors, the platform also eliminates the need for data silos.

    • Enterprise ready: The platform offers options for companies to scale their businesses to an enterprise level without complications.

    Appian is utilized across a diverse set of industries, including automotive and manufacturing, energy and utilities, education, financial services, telecom and media, transportation, retail, insurance, healthcare, and life sciences. The most frequent use cases of Appian are customer journey, governance, risk and compliance, operational efficiency, supply chain, distributed order management, and environmental, social, and governance (ESG) management.

    Appian Features

    Appian has various features that allow users to create solutions for their businesses. These features can be separated into a few groups according to function, including automation, low-code application development, and integrations and data. Some of the most frequently used features of Appian include:

    • Robotic process automation (RPA): Users of Appian can assign software bots to perform rules-based tasks that need to be repeated over a set course of time. This can improve efficiency and performance within an organization while saving human resources.

    • Intelligent document processing: The tool offers a feature for quick and accurate extraction and structuring of data. This can reduce time and costs for organizations because it eliminates the need for outsourcing such services.

    • AI: Appian utilizes artificial intelligence to enhance applications, workflows, and automation. AI is also used to address complex processes and unique situations.

    • Business rules: Organizations can automate and simplify work processes while adhering to their operating procedures.

    • Application development: Appian provides a low-code development feature that allows users to deploy applications over ten times faster than through conventional approaches. This feature not only allows for quick application building, but also applications that run on multiple types of platforms, seamless data integration, and business scalability.

    • Integrations and data: Appian allows for data integration from a wide array of sources without the need for migration. This contributes to easy access to data across systems, real-time data insights, improved user experience, and accelerated development.

    Appian Benefits

    The benefits of using Appian include:

    • The solution ensures seamless organization growth, as it supports various UX patterns, common data schemes, and upgrades, used to facilitate application development on a bigger scale.

    • Appian can increase process speed and deliver applications considerably faster compared to conventional development.

    • The platform is easy to use and suitable for complete beginners to build applications and workflows.

    • Appian offers a variety of design tools that facilitate development and deployment.

    • Appian offers detailed real-time data insight which allows organizations to access relevant information about their processes as they are developing.

    • The solution offers clients the ability to move data between the cloud, on-premise, and hybrid configurations.

    • The platform is easy to optimize, which allows businesses to utilize it according to their personal needs.

    • Appian offers connectivity across web, mobile, email, voice, and chat, providing a multi-channel experience for companies and their clients.

    Reviews from Real Users

    A practice leader - digital process automation at a computer software company values Appian highly because the product is easy to develop, low-code, and has a good user interface.

    Alan G., an advisory board member at Codecon VR, Appian offers a clear application life cycle, easy to learn documentation, and comes with a fundamentals course.

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Financial services

    Reviews from Real Users

    PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    Learn more about Appian
    Learn more about ServiceNow
    Sample Customers
    Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Top Industries
    Computer Software Company33%
    Financial Services Firm30%
    Healthcare Company6%
    Educational Organization24%
    Financial Services Firm18%
    Computer Software Company13%
    Computer Software Company17%
    Financial Services Firm16%
    Healthcare Company9%
    Manufacturing Company9%
    Educational Organization22%
    Computer Software Company11%
    Financial Services Firm10%
    Company Size
    Small Business27%
    Midsize Enterprise13%
    Large Enterprise60%
    Small Business14%
    Midsize Enterprise31%
    Large Enterprise55%
    Small Business21%
    Midsize Enterprise15%
    Large Enterprise64%
    Small Business15%
    Midsize Enterprise29%
    Large Enterprise56%
    Buyer's Guide
    Appian vs. ServiceNow
    September 2023
    Find out what your peers are saying about Appian vs. ServiceNow and other solutions. Updated: September 2023.
    734,678 professionals have used our research since 2012.

    Appian is ranked 5th in Rapid Application Development Software with 29 reviews while ServiceNow is ranked 2nd in Rapid Application Development Software with 35 reviews. Appian is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of Appian writes "Stands out with its integration capabilities, but the backend modeling can be streamlined a little bit". On the other hand, the top reviewer of ServiceNow writes "Useful out-of-the-box setups with helpful community support and excellent reliability". Appian is most compared with Microsoft Power Apps, Camunda, OutSystems, Pega BPM and Mendix, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, JIRA Service Management and IBM Maximo. See our Appian vs. ServiceNow report.

    See our list of best Rapid Application Development Software vendors.

    We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.