We performed a comparison between Appian and ServiceNow based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: ServiceNow comes out ahead in this comparison. It enables organizations to deliver solutions faster and allows users to track solutions using real-time data to ensure continual progress and positive, effective outcomes. ServiceNow is very robust and stable and updates frequently so users always have the best tools available to them.
"Process Modeling enables creation of business process workflows. You can create complex business workflows in a visual manner, and it is also easy to debug/monitor."
"What I found most valuable in Appian is that it lets you drill down on multiple things through the structure of the reporting and UI side. It's also low-code, yet it results in quick deliverables."
"Appian's most valuable feature is that we can create end-to-end process workflows with minimum turnaround."
"The solution has a lot of strong features for the financial industry, it is very easy to use."
"In terms of interface, it's very good. In terms of infrastructure, it's amazing and already using multiple tools behind the scenes. It's a low-code platform, so it's very easy to implement."
"It has good integrations. We were looking for out-of-the-box integration with both on-prem and publicly accessible data sources. We needed integration with the cloud, OData, our REST API feed, and then on-prem passthrough to go to a SQL database or on-prem APIs through Azure local deployment, etc."
"The solution's most valuable features are the regular periodic and quarterly updates, they are very useful updates. They keep improving the solution more often, and that helps the platform or code always be up to date with the latest features."
"Another advantage of this tool is its reports and records. You can maintain dashboards, layouts. If you with a Java solution, it takes six months time. If you use this tool, you can finish in one or one and a half months' time."
"There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"ServiceNow provides quite good insights about what is happening in the organization."
"ServiceNow is easy to use."
"The solution's initial setup process is easy."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"We would like to see more reduced latency. We would like to make sure that the scale-out factor will be much more as workloads come in."
"I would like to see more features for enterprises. They would also benefit from adding documentation and training on their site."
"The solution could improve robotic process automation."
"We would like to have more granular control for interface styling."
"The performance is pretty good, but the distortions need to be optimized in order for it to work well."
"It would be useful if they could create an academy or forum in the future to help active users answer questions they have about the solution."
"While Appian is generally flexible, it's rigid in some ways. It takes longer to do something that isn't available out of the box."
"The documentation needs to be improved."
"The solution's user experience could be improved concerning its UI and portals."
"The pricing of the solution could be better. It's a bit high."
"The scalability needs improvement."
"The interface is not user-friendly."
"Licensing costs are very high."
"The ability to embed help information onto the screens."
"It's a little expensive compared to other tools."
"The solution’s pricing is expensive and could be improved."
Appian is ranked 6th in Rapid Application Development Software with 57 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 211 reviews. Appian is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, Pega BPM and Mendix, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Microsoft Dynamics CRM. See our Appian vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
