We performed a comparison between ServiceNow and Studio Creatio based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."SPM and ITSM features are the most helpful."
"Will give us better control over asset management and technical debt once we can centralize all contract information."
"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."
"The thing that I like most about it is the easy integration with the CMDB. I'm able to look at the CMDB for applications and develop my assessments and attestations based on the application and point them at that application owner. So, I can really automate the whole thing."
"It is robust and very user-friendly."
"There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic."
"It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers"
"Data in reports and dashboards are easily accessible."
"The low-code tools and business process management that Creatio provides are useful for our internal processes. It is also very easy to use."
"Creatio also provides us with scalability, performance and agility."
"The most valuable feature of this solution is its simplicity."
"The business process management is definitely the most valuable feature. What Creatio ended up doing with their software solution is giving you the power, in your own hands, in a way that is incredibly intuitive and well-structured."
"The most valuable features are performance, built-in variety of multiple task automation, and has international standards notations."
"The most valuable feature of the solution is that it is a low-code and no-code platform."
"The pre-configured CRM functionalities regarding the accounts management and contact activities is very good. It's easy to develop workflows."
"The most valuable features of the solution are its CRM functionality and the fact that it is a no-code solution"
"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."
"We can't update bulk tickets using a simple query language. Jira lets us update hundreds of tickets with one command. In ServiceNow, you need to select each task separately to close them. The dashboards could also be more user-friendly. Monday.com has better dashboards."
"System deployment and automation capabilities could be within the platform, similar to competitors."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
"ServiceNow doesn't cater to the Middle Eastern market."
"The contract module is quite rudimentary and doesn't support contract line items."
"Creating service catalog forms could be made easier."
"Currently, we are finding it a bit difficult to monitor the subscriptions that are being used. The reporting feature related to this can be improved. Its ITOM functionality can be improved. BMC does a better job than ServiceNow in terms of capturing utilization and other such things."
"It does not have the ability to run one single large process."
"The solution does not allow extensive customization of the UI. I would like to have much more control over the UI when I build a process. Currently on the UI where the fields are placed and the layout is set in place and you cannot change it. Your experience is going to be the same throughout whatever use case that you are building from customer to customer. You can not have much control over how it looks for each customer. This is an area where they can improve on."
"HRM is an area where Studio Creatio lacks and needs to improve."
"Creatio needs to stabilize their marketplace."
"It appears that at times, our partners might be using Google Translate, resulting in translations lacking context and not being entirely understandable."
"Studio Creatio is a new product in the market, making its lack of maturity an area of concern."
"The mobile version of the solution could be improved. It's hard to customize it."
"They can improve the business rules for defining the type and quantity of the business load. They already seem to be working on this improvement. Integration with the social networks will be very appreciated by the companies. It will be very useful for communication between the company and customers, that is, B to C relationships. Most of the customers or users have smartphones, and they use a lot of social networks. Companies need to stay connected with the customers. They have enabled integration with WhatsApp and Telegram in recent releases, which has been very useful."
ServiceNow is ranked 4th in Rapid Application Development Software with 211 reviews while Studio Creatio is ranked 21st in Rapid Application Development Software with 12 reviews. ServiceNow is rated 8.4, while Studio Creatio is rated 8.8. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Studio Creatio writes "Leveraging process automation and advanced tools for streamlined operations". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas Studio Creatio is most compared with Oracle Visual Builder Cloud Service, Mendix, Microsoft Power Apps, Bizagi and Camunda. See our ServiceNow vs. Studio Creatio report.
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