We performed a comparison between Oracle Application Express (APEX) and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"What I like best about Oracle Application Express (APEX) is that it doesn't require hard coding for reporting and building applications. It's a GUI-based application builder that even end-users with little development and language knowledge can develop applications on Oracle Application Express (APEX). The software is also very user-friendly, which I find valuable."
"The solution is easy to handle. The tool has helped us develop many applications since it supports SQL and NoSQL languages. We are familiar with this language. Also, the solution’s interface design and database design are very easy. It is not so much complex. I have no experience working with other solutions."
"The solution's most valuable aspect is its Graphics Form Design."
"With only a browser, it is very easy to develop in a web environment."
"You don't have to know a lot of PL because it's built on PL/SQL. You don't need developers. You only need to design a good application that resolves a problem, or many problems, for companies and you're ready to go."
"The product is easy to use."
"Stability-wise, I rate the solution a ten out of ten."
"The most valuable features are security, stability, and ease of implementation."
"The thing that I like most about it is the easy integration with the CMDB. I'm able to look at the CMDB for applications and develop my assessments and attestations based on the application and point them at that application owner. So, I can really automate the whole thing."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"It's actually easy to understand."
"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."
"Within our organization, we're not finding really any major issues with scalability and things of that nature."
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic."
"It offers ready-built automation and simpler configuration for workflows."
"Visual Builder and APEX should meld in one product."
"Better connection and integration with non-Oracle databases is needed."
"It would be beneficial to include WebSockets so that you can see real-time updates."
"It has been reported that the technology is very hard to learn, and the service is expensive."
"Connections to the application pages are not handled well and at times more than one user can be accessing an application with the same ID."
"The solution does not support the Linux platform."
"We would like to see tighter integration with the Oracle Cloud Infrastructure."
"I don't like the URL syntax."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"I find the way you need to attach things like screenshots and stuff is a bit gimmicky. I'm a casual user. I'll use it once every two months and only when I have an incident that I need to report. You don't get a lot of experience with it when you're just using it once in a while like that. Therefore, it needs to be more intuitive so that you don't have to re-learn how to do simple tasks as the way to do certain things just isn't obvious."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
"The solution’s pricing is expensive and could be improved."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."
"It would be nice if we could, with some specific access rights, move histories from one squad to another, as they generate dependencies or duplicate or flag them."
"The product’s standard user experience is not the best."
More Oracle Application Express (APEX) Pricing and Cost Advice →
Oracle Application Express (APEX) is ranked 2nd in Rapid Application Development Software with 52 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 211 reviews. Oracle Application Express (APEX) is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of Oracle Application Express (APEX) writes "Very stable and efficiently translates languages for the whole user interface in minutes". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Oracle Application Express (APEX) is most compared with Microsoft Power Apps, Salesforce Platform, Mendix, Oracle Visual Builder Cloud Service and GitHub CoPilot, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Oracle Application Express (APEX) vs. ServiceNow report.
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