"Quick development and the connection with the database are the most valuable and useful features. It is also very stable, scalable, and easy to set up. Its support is also good."
"It has a well-designed architecture and is a simple 3rd party application."
"The most valuable feature is the ease of use."
"I like how we can actively develop and customize APEX because it's on the same database."
"I like the way that it automatically goes into the spreadsheets and the users can deal with it."
"This is a good application for quickly creating public applications."
"Oracle APEX improved our organization by making it possible for us to implement agile project development."
"It's fairly easy to make a user-friendly interface."
"There are many expansions available."
"The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"ServiceNow was the first true enterprise to service management platform."
"We consider the integration capabilities of the solution with other tools to be a valuable feature."
"You can scale the solution."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."
"Connecting with Oracle and the relation with Oracle at the database as a procedure needs improvement."
"I don't like the URL syntax."
"Maybe there are other technologies that offer what APEX cannot."
"Fixing bugs is difficult because of how the HTML code is generated. It is not always broadly compatible with browsers."
"Reporting needs to be accessed via third party tools."
"Some of the application interfaces of Oracle Application Express are not very attractive and could be improved."
"Currently, APEX doesn't have a building workflow engine. I think that's the most important improvement that could be made at this point."
"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."
"It's a great platform, but there's still room for improvement. As the solutions stands now, you do need a lot of previous experience to use it. It would be great if they could develop some use case templates. This would be beneficial for a small and medium-sized businesses."
"The reporting, which also includes dashboards, needs to be improved, and there should also be the ability to turn on and off portions of Project Management. Currently, as soon as you install the new version, you've got to go back there and make all the tweaks. There should be just a configuration file that goes to the new version. The Project Management module does not leverage the knowledge base the way it should, and there is no built-in ability to get to the articles. Resource management should be easier. It would be amazing if they can make resource management a little bit more graphical. There are other solutions that I've seen where resource management was a more visual experience."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"Currently, we are finding it a bit difficult to monitor the subscriptions that are being used. The reporting feature related to this can be improved. Its ITOM functionality can be improved. BMC does a better job than ServiceNow in terms of capturing utilization and other such things."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
Application Express enables users to design, develop and deploy beautiful, responsive, database-driven applications using only web browser. The Oracle Application Express engine runs directly in the Oracle Database and exploits the database's extraordinarily scalable and efficient architecture. Its framework provides numerous security features out-of-the-box and helps authenticate users using LDAP, Oracle Single-signon, Oracle Database credentials, or HTTP Header variable.
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Reviews from Real Users
IT Central Station users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
Oracle Application Express (APEX) is ranked 7th in Rapid Application Development Software with 16 reviews while ServiceNow is ranked 1st in Rapid Application Development Software with 73 reviews. Oracle Application Express (APEX) is rated 8.2, while ServiceNow is rated 8.2. The top reviewer of Oracle Application Express (APEX) writes "Rapidly develop public-access applications that stay stable under load". On the other hand, the top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". Oracle Application Express (APEX) is most compared with Microsoft PowerApps, Oracle Visual Builder Cloud Service, Salesforce Platform, Microsoft Azure App Service and Appian, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft PowerApps, Pega BPM, ManageEngine ServiceDesk Plus and JIRA Service Management. See our Oracle Application Express (APEX) vs. ServiceNow report.
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We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.