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Oracle Application Express (APEX) vs ServiceNow comparison

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Featured Review
Find out what your peers are saying about Oracle Application Express (APEX) vs. ServiceNow and other solutions. Updated: January 2022.
565,689 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Quick development and the connection with the database are the most valuable and useful features. It is also very stable, scalable, and easy to set up. Its support is also good.""It has a well-designed architecture and is a simple 3rd party application.""The most valuable feature is the ease of use.""I like how we can actively develop and customize APEX because it's on the same database.""I like the way that it automatically goes into the spreadsheets and the users can deal with it.""This is a good application for quickly creating public applications.""Oracle APEX improved our organization by making it possible for us to implement agile project development.""It's fairly easy to make a user-friendly interface."

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"There are many expansions available.""The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs.""It is easily configurable and has a good developer society online, available for any issues from the backend.""ServiceNow was the first true enterprise to service management platform.""We consider the integration capabilities of the solution with other tools to be a valuable feature.""You can scale the solution.""I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good.""ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."

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Cons
"Connecting with Oracle and the relation with Oracle at the database as a procedure needs improvement.""It has a bit of a strict framework, you have to make all the time adjustments in their JavaScript. Another downside is that it's only available for Oracle databases.""I don't like the URL syntax.""Maybe there are other technologies that offer what APEX cannot.""Fixing bugs is difficult because of how the HTML code is generated. It is not always broadly compatible with browsers.""Reporting needs to be accessed via third party tools.""Some of the application interfaces of Oracle Application Express are not very attractive and could be improved.""Currently, APEX doesn't have a building workflow engine. I think that's the most important improvement that could be made at this point."

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"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms.""It's a great platform, but there's still room for improvement. As the solutions stands now, you do need a lot of previous experience to use it. It would be great if they could develop some use case templates. This would be beneficial for a small and medium-sized businesses.""The reporting, which also includes dashboards, needs to be improved, and there should also be the ability to turn on and off portions of Project Management. Currently, as soon as you install the new version, you've got to go back there and make all the tweaks. There should be just a configuration file that goes to the new version.  The Project Management module does not leverage the knowledge base the way it should, and there is no built-in ability to get to the articles. Resource management should be easier. It would be amazing if they can make resource management a little bit more graphical. There are other solutions that I've seen where resource management was a more visual experience.""Its setup is tough. It takes a lot of knowledge and a lot of experience.""The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions.""The customer service of the product right now isn't very good. It's an aspect they really need to improve.""Currently, we are finding it a bit difficult to monitor the subscriptions that are being used. The reporting feature related to this can be improved. Its ITOM functionality can be improved. BMC does a better job than ServiceNow in terms of capturing utilization and other such things.""It is annoying that ServiceNow keeps on changing back to Quebec every six months."

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Pricing and Cost Advice
  • "When buying the data license, APEX is included."
  • "We have a full Oracle E-Business Suite license, and we use that license to develop applications. There's no license required for developing Oracle applications."
  • "There is a trial version available that can be used free of charge."
  • "Pricing is expensive, overall on an enterprise system but we consider that it gives corresponding value in the product."
  • "It's a free solution with no additional costs."
  • "We have an Oracle basic product license, and then we can use Oracle APEX for free. We have many licenses for Oracle for approximately 20 processors."
  • "The solution is free."
  • "I do not think this would be an ideal option for a small sized company or a startup when considering the salary requirements for Oracle DBA'a and developers."
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  • "The mandatory minimum is US$ 20,000 for licensing."
  • "The licenses are expensive."
  • "The setup cost is high compared to others, especially when the scope is not fixed."
  • "I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware."
  • "$230 per user."
  • "It is very expensive because it is a big organization. You have to pay for additional things."
  • "ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."
  • "There are licensing fees."
  • More ServiceNow Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    It has a well-designed architecture and is a simple 3rd party application.
    Top Answer: 
    Pricing is expensive overall on an enterprise system, but we consider that it gives corresponding value to the product. It becomes more expensive when more products are added to the main product. The… more »
    Top Answer: 
    It has been reported that the technology is tough to learn, and the service is expensive. The online supporting documentation could be better and offered in other languages, as Malaysian does not seem… more »
    Top Answer: 
    Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Top Answer: 
    It can scale well if you are managing IT assets.
    Top Answer: 
    It's very expensive, and if care is not taken, competitions can quickly come and take over the space by offering better pricing.
    Ranking
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    7,819
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    13
    Average Words per Review
    484
    Rating
    8.3
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    52,387
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    33,736
    Reviews
    62
    Average Words per Review
    580
    Rating
    8.1
    Comparisons
    Also Known As
    Oracle APEX
    Learn More
    Overview

    Application Express enables users to design, develop and deploy beautiful, responsive, database-driven applications using only web browser. The Oracle Application Express engine runs directly in the Oracle Database and exploits the database's extraordinarily scalable and efficient architecture. Its framework provides numerous security features out-of-the-box and helps authenticate users using LDAP, Oracle Single-signon, Oracle Database credentials, or HTTP Header variable.

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    IT Central Station users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    Offer
    Learn more about Oracle Application Express (APEX)
    Learn more about ServiceNow
    Sample Customers
    Hepart AG, pharmasol, SATLOG, Collège Bois-de-Boulogne
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Top Industries
    REVIEWERS
    Government17%
    Financial Services Firm17%
    Healthcare Company17%
    Aerospace/Defense Firm8%
    VISITORS READING REVIEWS
    Computer Software Company32%
    Comms Service Provider21%
    Government9%
    Manufacturing Company4%
    REVIEWERS
    Financial Services Firm18%
    Computer Software Company15%
    Healthcare Company10%
    Manufacturing Company10%
    VISITORS READING REVIEWS
    Computer Software Company30%
    Comms Service Provider15%
    Government8%
    Financial Services Firm7%
    Company Size
    REVIEWERS
    Small Business57%
    Midsize Enterprise7%
    Large Enterprise36%
    REVIEWERS
    Small Business20%
    Midsize Enterprise14%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise15%
    Large Enterprise63%
    Find out what your peers are saying about Oracle Application Express (APEX) vs. ServiceNow and other solutions. Updated: January 2022.
    565,689 professionals have used our research since 2012.

    Oracle Application Express (APEX) is ranked 7th in Rapid Application Development Software with 16 reviews while ServiceNow is ranked 1st in Rapid Application Development Software with 73 reviews. Oracle Application Express (APEX) is rated 8.2, while ServiceNow is rated 8.2. The top reviewer of Oracle Application Express (APEX) writes "Rapidly develop public-access applications that stay stable under load". On the other hand, the top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". Oracle Application Express (APEX) is most compared with Microsoft PowerApps, Oracle Visual Builder Cloud Service, Salesforce Platform, Microsoft Azure App Service and Appian, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft PowerApps, Pega BPM, ManageEngine ServiceDesk Plus and JIRA Service Management. See our Oracle Application Express (APEX) vs. ServiceNow report.

    See our list of best Rapid Application Development Software vendors.

    We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.