We performed a comparison between Bizagi and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tool helps to improve business processes and have better KPIs. Also, it is easy to use. Our developers find it easy to learn."
"The main feature of Bizagi is the speed to which we can automate processes and how we can modify them without a strong impact on the end users."
"Agility, reverse engineering, customized portal web, help desk and user guides, easy deployment, simple to modify."
"Process management is easy with Bizagi; validating processes and assigning resources is straightforward."
"The user logic is very easy to understand, even for people who are not engineers nor developers."
"I like all of the features. I like that you can simulate the processes and add the time standard."
"The initial setup is super simple."
"I like that Bizagi is fully compatible with BPMN 2.0. It also eases the way in which we work with BPMN 2.0 itself, which is a comprehensive and rather complex notation standard."
"It is robust and very user-friendly."
"Identifies better ways to license software or eliminate unused software to save money."
"Within our organization, we're not finding really any major issues with scalability and things of that nature."
"It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers."
"The workflow capability for easy setup is powerful."
"It has more extensive features as compared to the other competitors."
"The Workflow feature is the most valuable."
"The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident."
"I would like to see simulation as a free feature again. In version 3.3 it was free, but in 4.0 it isn't."
"I would like to see more in terms of analytics and better reporting."
"The technical support is not fast enough and should be improved."
"The on-premise software has some bugs."
"It needs an easier setup for the Bizagi Engine."
"Agriculture, Industry."
"The tool is expensive and it should improve its pricing."
"Bizagi has been aggressively adding features to maintain its market-leading position, however, in some cases, this has impacted the stability of certain product builds."
"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."
"Needs additional software titles and easier normalization."
"Data access is a bit difficult, where you sometimes wish you had a relational database for some queries. The flexibility of data access in general is a bit on the low end. Of course, there is flexibility in some ways, but when I need a certain combination of data for some report, it can become a challenge."
"Some enhancements to the self-service platform would be helpful. That part is still a little barebone... Also, the mobile app is not bad, but it's limited."
"In an upcoming release, there should be more administration tools."
"The solution's user experience could be improved concerning its UI and portals."
"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."
"It's a little expensive compared to other tools."
Bizagi is ranked 13th in Rapid Application Development Software with 78 reviews while ServiceNow is ranked 3rd in Rapid Application Development Software with 210 reviews. Bizagi is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of Bizagi writes "A flexible, customizable solution that reduced time to market, but the UI and customer support could be better". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Bizagi is most compared with Camunda, Visio, Bonita, Microsoft Power Apps and ARIS BPA, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Bizagi vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors and best No-Code Development Platforms vendors.
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