We performed a comparison between Jitterbit Vinyl and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This is an extremely scalable solution because it enables us to interface with all types of disparate information."
"It is a platform which can grow with us and get us out of spreadsheets."
"Valuable features include the ability to connect to disparate data sources, the workflow engine, and the speed and agility in building apps."
"The ease of moving around the platform cannot be understated."
"It gives us an accurate idea of where we stand as a business, on many different levels. It also gives our sales department more of an idea of how they are doing for the month, every month. And it gives us more capabilities within our systems, to pull information out."
"It's like breaking apart coding and development into an ultra-configuration tool... It really is flexible."
"The feature that I find most valuable with Zudy VINYL is how flexible it is. There are so many ways that you can connect data to it and there are so many features that are out-of-the-box that make the product very flexible and easy and easy to work with. It's got a great user interface which makes it a nice looking product that our employees are able to engage with quickly."
"It is very scalable from its licensing to design. We have not had any performance issues when scaling."
"The solution's initial setup process is easy."
"Change management is most valuable."
"In my experience, ServiceNow's most valuable feature is its flexibility. If you have a DevOps or development team, you can customize it to meet your specific needs. The tool's dashboard categorizes incidents, making managing it much easier."
"It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"We have found the service easy to use, although, we have ended up customising a lot of parameters."
"Will give us better control over asset management and technical debt once we can centralize all contract information."
"The solution has very good automation tools."
"Upload time of documents that needed to be uploaded was a request that we were having an issue with. That issue got resolved in [near] real time, within probably 30 minutes."
"Version 2.3 has a good UI but we want a more customizable UI."
"It might help if they put out different types that would provide different ways to view the data. I'd like to see more on that."
"Perhaps the UI could be improved."
"I sometimes find formatting tricky to get the front end of an app the way I want it."
"Eventually, a nicer way to create certain features, like the way that we create PDFs, would help. Sometimes the way that it resizes when I have multiple windows up, could also be better. It's minor stuff though. It's edge-case stuff."
"I would love to have the home screen a little more customizable because, as we're building more and more reports, it would be nice to have more options in how they're organized on the screen."
"Right now it's very dependent on having an imagination to understand."
"It's too complicated and there are too many options."
"There is a need to enhance ticket details visibility on the portal, such as displaying SLA information, which currently requires development effort."
"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."
"Their cloud management is also not that great compared to other products."
"They can maybe improve the area of agile project management. They do have user storyboards and other things, but we kind of lean on Jira for that work. This is perhaps an area that could be looked at a little more."
"When it comes to changing some of the features, I would like a little more leeway."
"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."
"Some enhancements to the self-service platform would be helpful. That part is still a little barebone... Also, the mobile app is not bad, but it's limited."
Jitterbit Vinyl is ranked 19th in Rapid Application Development Software with 31 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Jitterbit Vinyl is rated 8.8, while ServiceNow is rated 8.4. The top reviewer of Jitterbit Vinyl writes "Can connect to any data source so we don't need to replicate data into a data warehouse to do reporting analytics". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Jitterbit Vinyl is most compared with Microsoft Power Apps, QuickBase and OutSystems, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Jitterbit Vinyl vs. ServiceNow report.
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