Try our new research platform with insights from 80,000+ expert users

Jitterbit Vinyl vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
Organizations saw significant ROI and efficiency from Jitterbit Vinyl, with faster application turnaround, budget adherence, and reduced development times.
Sentiment score
7.0
ServiceNow enhances efficiency, project management, and resource management, offering quick ROI through automation and optimized system integrations.
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
Manually, there are huge numbers that come up because these integrated tools help organizations make the right decisions with all the information in one place, while manual methods lack visibility.
The return on investment is good when implementing for ourselves and for other clients.
 

Customer Service

Sentiment score
8.4
Jitterbit Vinyl's customer service is praised for its prompt, effective support and ability to adapt creatively to user needs.
Sentiment score
7.0
ServiceNow's support is praised for knowledge and community resources but criticized for inconsistent response times and outsourced interactions.
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
The support is exemplary and deserves a perfect rating.
Time to respond from support could definitely be better, as the global support timing sometimes causes delays in interactions.
 

Scalability Issues

Sentiment score
7.4
Users praise Jitterbit Vinyl for its seamless integration, scalability, reliable performance, and flexibility in supporting growing user bases and roles.
Sentiment score
7.5
ServiceNow offers scalable, cloud-based solutions that support seamless growth and integration for enterprises, with strong user satisfaction.
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
It is capable of vertical scaling with no issues.
I rate the scalability of ServiceNow as an eight on a scale of one to ten.
 

Stability Issues

Sentiment score
8.3
Jitterbit Vinyl is highly reliable, featuring excellent uptime, solid performance, seamless integration, and 100% uptime over six months.
Sentiment score
7.7
ServiceNow offers stable, high-performance IT service management with minimal downtime; customization requires best practices to maintain optimal performance.
It is cloud-based, so it is highly scalable and performs well.
I haven't faced any issues with stability; I've rarely seen any downtime.
I rate the stability of ServiceNow as a nine on a scale of one to ten.
 

Room For Improvement

Users seek improved metadata handling, document upload speeds, flexible design, better text editor, intuitive themes, and enhanced B2C development.
ServiceNow requires enhanced UI, documentation, integration, performance, training, and mobile features to boost user satisfaction and accessibility.
Their customer support could make it a great solution, not just product support but also their relationship with partners and training initiatives in different regions.
There is a need for bug or error tracking in ServiceNow.
Moreover, ServiceNow does not charge based on data uploaded or downloaded, so they should reconsider their pricing and data policies to align better with the financial capabilities of the region.
 

Setup Cost

Enterprise users praise Jitterbit Vinyl for its cost-effectiveness, transparent pricing, and valuable annual subscription model with minimal hidden costs.
ServiceNow is costly for small companies but flexible for enterprises, with complex pricing needing negotiation for discounts.
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow does come with a price.
ServiceNow is expensive for all regions.
 

Valuable Features

Jitterbit Vinyl offers fast development, flexible integration, no-code tools, seamless migration, easy customization, robust UI, efficient workflows, and strong security.
ServiceNow's customization and integration capabilities enhance operational efficiency and align IT operations with business needs effectively.
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
 

Categories and Ranking

Jitterbit Vinyl
Ranking in Rapid Application Development Software
24th
Ranking in No-Code Development Platforms
6th
Average Rating
8.8
Reviews Sentiment
7.7
Number of Reviews
31
Ranking in other categories
Low-Code Development Platforms (23rd)
ServiceNow
Ranking in Rapid Application Development Software
2nd
Ranking in No-Code Development Platforms
1st
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
221
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st)
 

Mindshare comparison

As of June 2025, in the Rapid Application Development Software category, the mindshare of Jitterbit Vinyl is 0.4%, up from 0.3% compared to the previous year. The mindshare of ServiceNow is 10.8%, up from 10.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

reviewer2208660 - PeerSpot reviewer
It has sped up the app development process, enabling us to release a public version of the app much quicker
Some aspects of VINYL are limiting from a B2C standpoint. For example, it would be nice to have more flexibility with what the VINYL parameters allow us to develop within the app. It is difficult to think of an example off the top of my head, but there have been times when we couldn't develop something a particular way because VINYL didn't support it. However, the team Zudy assigned to us has been great about adjusting and finding ways around these hurdles.
Nikhil Gohil - PeerSpot reviewer
Enables effective incident management and seamless workflow automation with valuable mobile accessibility
I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.
report
Use our free recommendation engine to learn which Rapid Application Development Software solutions are best for your needs.
856,873 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
17%
Consumer Goods Company
10%
Financial Services Firm
10%
Manufacturing Company
8%
Educational Organization
22%
Computer Software Company
11%
Financial Services Firm
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Zudy VINYL?
The ZPM system enables us to organize projects and monitor their progress. The ease of logging into the VINYL app to test new features makes testing smoother, and we feel more involved in the crea...
What is your experience regarding pricing and costs for Zudy VINYL?
Payment processing has changed since Jitterbit acquired Zudy. We previously cut checks, but we are no longer allowed. This has made paying for the service more complicated, but the issue is being r...
What needs improvement with Zudy VINYL?
Some aspects of VINYL are limiting from a B2C standpoint. For example, it would be nice to have more flexibility with what the VINYL parameters allow us to develop within the app. It is difficult t...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Overview

 

Sample Customers

Aetna, Alnylam Pharmaceuticals Inc., Alvarez and Marsal, Audacy, Barstool Sports, Brooks Brothers, Cal-Maine Foods Inc., CNH Financial, Collette Travel, Darn Tough Vermont, DXL, Fresh Direct, iHeartMedia, Intra-Cellular Therapies, JBS Foods, J.Crew, Kraft Sports Group, MEMIC, New England Patriots, PGT Trucking Inc., United Healthcare, Worley
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Jitterbit Vinyl vs. ServiceNow and other solutions. Updated: June 2025.
856,873 professionals have used our research since 2012.