We performed a comparison between HCL Domino and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is an excellent solution."
"This solution can be used for workflow application so that applications can be easily developed."
"I find the HCL Domino server scalable."
"The pricing is excellent."
"We can scale it if we want to."
"HCL Domino is an application development and collaboration platform with strong stability and security. Deployment of this platform is easy and takes only 10 minutes."
"HCL Domino is the best product from a security point of view."
"The full-text searching capabilities are great."
"I like that it's always up and running."
"Everything about the schema, including the design of ServiceNow, is great."
"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."
"Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow."
"ServiceNow is a very powerful tool that can perform a lot of different functions."
"We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other."
"The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."
"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"Designing a new template could provide a refreshed visual experience for users without significant changes to the underlying functionality."
"The product's user interface is one of its shortcomings since it is outdated, making it an area for improvement."
"HCL Domino needs to be more user-friendly."
"It would be advantageous if the web server could seamlessly pick up configuration changes without the need for a complete restart."
"HCL Domino could have a better interface."
"They should provide its integration with other AI applications."
"Its performance and integration could be better. It has capabilities for large deployment with several servers, but in the latest interface, running with different servers isn't supported."
"The solution is expensive."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"There is inherent complexity with this tool because of the number of things that it can do."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
"The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
"There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
HCL Domino is ranked 17th in Rapid Application Development Software with 17 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 211 reviews. HCL Domino is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of HCL Domino writes "A stable and versatile enterprise solution consolidating various functions like email, collaboration, and application development in a user-friendly manner". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". HCL Domino is most compared with Microsoft Exchange, HCL Notes, Microsoft Power Apps, Zimbra Collaboration and Oracle Application Express (APEX), whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our HCL Domino vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
