We performed a comparison between Microsoft PowerApps and ServiceNow based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft PowerApps is the superior solution regarding ease of deployment and pricing. Both solutions had a similar user rating in terms of service and support. Regarding features, Microsoft PowerApps users weren’t happy with the limit on data the solution could handle. ServiceNow users were unhappy with the user interface and the lack of integration capabilities.
"The scalability is good."
"The initial setup is very simple."
"Ability to generate QR codes and scan barcodes."
"There is value in being able to collect and compare information in real-time to present alternatives for correcting vulnerabilities."
"It’s a stable product."
"The flows are good because they can be used in a variety of situations."
"I would say that it's a very advanced product because it empowers people to do simple things, which previously may have required people to have some technical skills."
"When compared with Microsoft Power Automate, it is a bit more mature, and we're able to build things pretty rapidly."
"The solution has very good automation tools."
"It uses a common base of data and allows different types of records to pull from that same base of data."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"In financial management, this platform has the infrastructure allowing us to expand the way we want to. For example, it gives you many business rules and budget models that you can use to optimize your workflow. It does not put you in a box. Additionally, integrating this solution with other platforms is extremely easy to do."
"It can scale well if you are managing IT assets."
"ServiceNow is a very powerful tool that can perform a lot of different functions."
"The analytics - we like to keep track of how much work everyone is doing."
"We have found change management and CMDB to be very useful."
"Microsoft PowerApps can improve the number of bugs that are present. When you are using the different applications it is not accurate."
"The set up of the solution could be simpler."
"We use GoCanvas to make forms. It's easier to make forms in GoCanvas, but Power Apps is cheaper because it is bundled with our Office 365 license. if I want to create a form in Power Apps, I need some knowledge, but GoCanvas is intuitive."
"It is not enough user friendly. It also doesn't integrate very well with SQL Server."
"The pricing structure needs to be improved, the current information is confusing."
"We would like to see some improvement in the cost of the solution when an organization has a more complex network structure. The advanced connectors are very expensive, which discourages our customers from implementing it."
"The solution needs a bit more refinement in general."
"The area where this product can be improved is the documentation. When we get stuck it's with the documentation when we are not able to find the codes we need."
"In an upcoming release, there should be more administration tools."
"Some enhancements to the self-service platform would be helpful. That part is still a little barebone... Also, the mobile app is not bad, but it's limited."
"Data access is a bit difficult, where you sometimes wish you had a relational database for some queries. The flexibility of data access in general is a bit on the low end. Of course, there is flexibility in some ways, but when I need a certain combination of data for some report, it can become a challenge."
"The user interface for accessing assistance sometimes disconnects."
"The level of complexity and the level of discovery are the two areas that can be improved. Its UI needs to evolve. They focus a lot on cool colors and other little things, which don't bring value in terms of functionality. They need to focus less on presentation and more on the functionality within the UI. Its discovery mechanism should be improved. There is a component in ServiceNow that discovers the assets, but it doesn't do an immediate discovery, and there is a lag. If I want to open a ticket for a laptop or an asset, that asset needs to exist within ServiceNow for me to be able to say that I need to have its disk space or memory increased. It is referred to as a CI or configuration item in ServiceNow. Sometimes, ServiceNow doesn't discover these items, and as a result, I cannot open a ticket and tag that system or asset. If a system was introduced to the environment last week and it is still not listed, it becomes a problem. I will either have to wait or manually enter that system or asset. So, if I have a laptop with only 8 GB of memory and I want to request 16 GB of memory, I won't be able to do that in ServiceNow because my system or asset hasn't been discovered yet. Discovery is not immediate, and there is a lag."
"The solution is lacking in the mobile application area that could be improved."
"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."
"The utilization of AI in ServiceNow needs enhancement."
Microsoft Power Apps is ranked 1st in Rapid Application Development Software with 77 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 210 reviews. Microsoft Power Apps is rated 7.8, while ServiceNow is rated 8.4. The top reviewer of Microsoft Power Apps writes "Low-code, low learning curve, and reduces manpower". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Microsoft Power Apps is most compared with Mendix, Oracle Application Express (APEX), Appian, OutSystems and Microsoft Azure App Service, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, IBM Maximo, Appian and Microsoft Dynamics CRM. See our Microsoft Power Apps vs. ServiceNow report.
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We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
