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Microsoft Power Apps vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 6, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.7
Microsoft Power Apps boosts time-to-market, automates processes, and reduces costs, despite complex licensing and varied returns.
Sentiment score
7.0
ServiceNow enhances efficiency, project management, and resource management, offering quick ROI through automation and optimized system integrations.
The connection between Power Apps and Power BI simplifies generating and presenting reports, alleviating the workload and enhancing productivity.
The aim is to create a cleaner interface to replace spreadsheets, thus standardizing processes and improving efficiency.
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
The return on investment is good when implementing for ourselves and for other clients.
Manually, there are huge numbers that come up because these integrated tools help organizations make the right decisions with all the information in one place, while manual methods lack visibility.
 

Customer Service

Sentiment score
6.4
Microsoft Power Apps support varies in responsiveness; technical users report fewer issues, while rapid updates cause confusion.
Sentiment score
7.0
ServiceNow's support is praised for knowledge and community resources but criticized for inconsistent response times and outsourced interactions.
Their assistance was crucial as we developed the solutions.
Microsoft's technical support is around a seven to eight.
A few months ago, I contacted support for an issue, but the response time was longer than expected.
The support is exemplary and deserves a perfect rating.
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
I have contacted them four to five times over the past two years, and they have been quite helpful.
 

Scalability Issues

Sentiment score
6.7
Microsoft Power Apps' scalability is generally positive, though some encounter licensing challenges and issues with complex, large data sets.
Sentiment score
7.5
ServiceNow offers scalable, cloud-based solutions that support seamless growth and integration for enterprises, with strong user satisfaction.
If it is flexible and includes premium connectors, scalability is easy.
It is quite scalable, though there are some limitations regarding the number of records.
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
It is capable of vertical scaling with no issues.
I rate the scalability of ServiceNow as an eight on a scale of one to ten.
 

Stability Issues

Sentiment score
7.6
Microsoft Power Apps is stable and reliable, but may slow with large datasets; generally rated 7-9 out of 10.
Sentiment score
7.7
ServiceNow offers stable, high-performance IT service management with minimal downtime; customization requires best practices to maintain optimal performance.
I would rate the stability of Microsoft Power Apps as a nine out of ten.
It is cloud-based, so it is highly scalable and performs well.
I haven't faced any issues with stability; I've rarely seen any downtime.
ServiceNow is stable enough.
 

Room For Improvement

Users want better integration, performance, and customization in Power Apps, with concerns about costs, data handling, and support.
ServiceNow requires enhanced UI, documentation, integration, performance, training, and mobile features to boost user satisfaction and accessibility.
This would assist business process users who lack coding knowledge.
These tools should be intuitive for business users who will need at least a week of training to use them effectively.
In many use cases, applications might require importing data exceeding two thousand records, potentially reaching one hundred thousand.
There is a need for bug or error tracking in ServiceNow.
Their customer support could make it a great solution, not just product support but also their relationship with partners and training initiatives in different regions.
From a functionality perspective, the features in ServiceNow are acceptable as, at the moment, the ITSM modules rank highly, being 13 plus Pink Elephant certified, which is a good aspect to have.
 

Setup Cost

Microsoft Power Apps pricing is generally reasonable, especially with Office 365, but can increase with premium features and external users.
ServiceNow is costly for small companies but flexible for enterprises, with complex pricing needing negotiation for discounts.
For small to medium enterprises, it is affordable, especially with Microsoft Enterprise licensing.
For more elaborate work, an upgrade to an enterprise license, costing around $35 per license, is needed.
It is in the middle range and considered reasonable given the current price.
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow does come with a price.
ServiceNow is expensive for all regions.
 

Valuable Features

Microsoft Power Apps offers seamless data integration, low-code development, and scalability, enhancing business processes within the Microsoft ecosystem.
ServiceNow's customization and integration capabilities enhance operational efficiency and align IT operations with business needs effectively.
It integrates seamlessly with Power Automate for process automation and connects with email, SharePoint, Power BI, and MS Teams, facilitating everyday processes.
Canvas Apps provide complete user design flexibility with many connectors to integrate into Microsoft Power Apps, making it efficient to fetch and update information from various data sources such as Dataverse, Excel, SharePoint, and Azure.
The most valuable features for us are predominantly on the user interface front.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
 

Categories and Ranking

Microsoft Power Apps
Ranking in Rapid Application Development Software
1st
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
94
Ranking in other categories
Low-Code Development Platforms (1st)
ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
221
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of June 2025, in the Rapid Application Development Software category, the mindshare of Microsoft Power Apps is 13.2%, down from 21.6% compared to the previous year. The mindshare of ServiceNow is 10.8%, up from 10.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Guhan Eshwar - PeerSpot reviewer
Building tools with user-friendly interfaces abut needs integration improvements
An integration of Copilot options within Microsoft Power Apps would be useful. In UiPath apps, there is an autopilot function that uses a generative AI model, which creates layouts and connects data services automatically with a prompt. Such integration would be beneficial to build basic frameworks that can be enhanced. This would assist business process users who lack coding knowledge.
Nikhil Gohil - PeerSpot reviewer
Enables effective incident management and seamless workflow automation with valuable mobile accessibility
I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Computer Software Company
11%
Government
10%
Manufacturing Company
10%
Educational Organization
21%
Computer Software Company
11%
Financial Services Firm
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
Would you choose Microsoft Azure App Service or PowerApps?
Microsoft Azure App Service is helpful if you need to set up temporary servers for customers to run their programs in locations that other cloud providers do not cater to. When servers are closer t...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
What is your experience regarding pricing and costs for ServiceNow?
Regarding the price of ServiceNow, I am not certain because our management team takes care of all pricing details, but I know it is quite high in the market.
 

Also Known As

PowerApps, MS PowerApps
No data available
 

Overview

 

Sample Customers

TransAlta, Rackspace, Telstra
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Microsoft Power Apps vs. ServiceNow and other solutions. Updated: June 2025.
858,469 professionals have used our research since 2012.