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CTO at a comms service provider with 201-500 employees
Real User
Top 5
Stable with good performance, and the technical support is better than others
Pros and Cons
  • "The most valuable feature is the technical support, as it is better than others."
  • "I would like to them include network real-time performance and come up with a dashboard report."

What is our primary use case?

We are internet service providers and when our clients subscribe to our services, we provide the features.

What is most valuable?

The most valuable feature is the technical support, as it is better than others.

What needs improvement?

I would like to them include network real-time performance and come up with a dashboard report. That is something that I would love to have.

For how long have I used the solution?

We started using this solution two or three years ago.

What do I think about the stability of the solution?

This solution is stable and the performance is very good.

What do I think about the scalability of the solution?

This solution is scalable if referring to our core network equipment. In terms of the CPE, customer premises, it works with 12 ports or sometimes 24 ports.

How are customer service and technical support?

The technical support is very helpful. Any time we have a problem, they support us.

Which solution did I use previously and why did I switch?

Previously, we were using Nokia and Huawei equipment. They are similar in terms of equipment, but the support is better with Juniper. Also, the packaging is complicated. They separate the support and other things, so it's a bit difficult because when we want support, we have to purchase that package or model. Juniper doesn't break it down that way and the support is included.

How was the initial setup?

The initial setup is easy. It's not complex.

What's my experience with pricing, setup cost, and licensing?

We would like the price to be reduced.

What other advice do I have?

We are network providers for our clients.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Get our free report covering Cisco, Cisco, Aruba Networks, and other competitors of Huawei eSight. Updated: January 2022.
566,121 professionals have used our research since 2012.