We performed a comparison between Huawei eSight and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the real-time location monitor or RTLS feature. It is similar to the monitoring feature in Cisco Prime."
"Huawei eSight provides businesses with monitoring capabilities of network devices across your network."
"We can scale the solution."
"The most important features are alarm management and the visualization of the health of our network devices."
"I like that it supports all our Huawei devices. Unlike other network monitoring tools that monitor Huawei devices, it provides more details when it comes to monitoring or management. We can get complete details about the devices, and management is also simple."
"eSight allows me to monitor and solve any problem in the backbone and any switch in real-time."
"The product is stable."
"We use Huawei eSight to monitor devices like Wi-Fi controllers, LAN switches, and routers."
"It is flexible. You can tune it, more or less, as you want."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"Provides everything in one solution."
"It is easy to use and simple to learn."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"I like the solution due to the fact that it's scalable."
"It is not a very flexible product."
"The solution needs to improve it's user interface to make it more modern and stylish. They need to design proper menu positions, features, etc. Right now the layout is complicated."
"eSight has many features and options, but sometimes, we feel that it should be more advanced, like Cisco. It would be good if they can enable some automation part in eSight. Most of our customers want automation in their network. They don't want a dependency on everything. That's why the automation part must be improved in Huawei. It will be beneficial for customers. Cisco has different products, and there are multiple products for monitoring, automation, etc. In the software-defined network, Cisco has ACI, and VMware has NSX. Such options must be there in Huawei to move to a software-defined network. Unlike Cisco, in the case of eSight, there is only one product. I am not aware of any other product. It would be good to enhance it with at least some automation options so that we can use it effectively in the campus network or big data center environment. When I implemented this Huawei solution, I faced some limitations in particular areas like wireless scanning. This is another part that they can improve. Wireless reporting option is not as effective as other monitoring solutions. For a particular use case, if a customer is asking for some reports, sometimes they are not 100% satisfactory. The reporting structure must be improved."
"The solution and the operating system come separately. It would be easier if we did not have to deploy anything. A bundle feature would be better."
"The price could be less costly."
"This solution could be improved by offering monitoring for all devices and not only Huawei devices."
"It will be better if they can make the simple network topology part more presentable. It would also be better if they had API integration and integration with third-party devices."
"Something that could be improved is the lack of integration with Cisco switches. In the next release, I would like to see better reporting."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"Service mapping is pretty limited."
"Lacks the ability to do its own monitoring."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"I advise others not to customize a lot while using the solution."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
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Huawei eSight is ranked 52nd in IT Infrastructure Monitoring with 8 reviews while ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews. Huawei eSight is rated 6.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Huawei eSight writes "Useful RTLS feature and good support but needs automation options and better wireless reporting". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Huawei eSight is most compared with Cisco DNA Center, Cisco Prime, Zabbix, PRTG Network Monitor and Huawei iBMC, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Huawei eSight vs. ServiceNow IT Operations Management report.
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We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
