BMC TrueSight vs Huawei eSight comparison

BMC Helix and Huawei are both solutions in the IT Infrastructure Monitoring category. BMC Helix is ranked #31 with an average rating of 8.5, while Huawei is ranked #34 with an average rating of 9.0. BMC Helix holds a 1.2% mindshare in IM, compared to Huawei’s 0.9% mindshare. Additionally, 86% of BMC Helix users are willing to recommend the solution, compared to 72% of Huawei users who would recommend it.

BMC TrueSight

Read 51 BMC TrueSight reviews

3,880 Views
1,668 Comparison Views

86% willing to recommend

Huawei eSight

Read 10 Huawei eSight reviews

2,342 Views
1,429 Comparison Views

72% willing to recommend

BMC TrueSight

Huawei eSight

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 7, 2025

BMC TrueSight and Huawei eSight compete in IT infrastructure monitoring. BMC TrueSight appears to have an upper hand due to its comprehensive platform and integration capabilities.

Features: BMC TrueSight offers strong event management, extensive monitoring across technology layers, and valuable Knowledge Modules for diverse systems. Huawei eSight is geared towards hardware management, providing insights into Huawei devices and a user-friendly dashboard.

Room for Improvement: BMC TrueSight can be complex to deploy with resource-intensive requirements, lacking simplified event correlation and advanced cloud features. Huawei eSight needs better integration with non-Huawei devices, enhanced automation, and improved reporting capabilities.

Ease of Deployment and Customer Service: BMC TrueSight involves a complex on-premises setup, often requiring multiple servers. Huawei eSight is simpler to install in Huawei environments. Both receive mixed reviews for customer service, with BMC being responsive but sometimes inconsistent and Huawei offering basic support.

Pricing and ROI: BMC TrueSight is premium-priced, supporting its cost with extensive features but has a complex licensing model. Huawei eSight offers competitive pricing, especially for Huawei infrastructures. Both improve operations efficiency, though BMC’s feature set offers greater value at higher costs.

To learn more, read our detailed BMC TrueSight vs. Huawei eSight Report (Updated: January 2026).

Buyer's Guide

BMC TrueSight vs. Huawei eSight

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight

Ranking in IT Infrastructure Monitoring

31st

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (30th), Event Monitoring (8th), Cloud Monitoring Software (26th), AIOps (8th)

Huawei eSight

Ranking in IT Infrastructure Monitoring

34th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Network Management Applications (9th)

Mindshare comparison

As of February 2026, in the IT Infrastructure Monitoring category, the mindshare of BMC TrueSight is 1.2%, up from 0.9% compared to the previous year. The mindshare of Huawei eSight is 0.9%, down from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
BMC TrueSight	1.2%
Huawei eSight	0.9%
Other	97.9%

IT Infrastructure Monitoring

Featured Reviews

NikhilKalwint

Technical Specialist at ServiceIO

Has improved monitoring efficiency and supports fast issue resolution through responsive support and reliable automation

I work with BMC TrueSight and have been using it for eight-plus years BMC TrueSight brought a positive impact and benefits to our organization. The customization part is one of the advantages of the product, along with the monitoring capabilities. Automated root cause analysis and predictive…

Read full review

Gary Strydom

Desktop Analyst at Transnet

Used to monitor devices and provides the hardware alarms feature

Huawei eSight has helped me overcome many monitoring aspects of the hardware. From a single view, I can monitor all the hardware. Instead of logging on to each piece of hardware and monitoring it individually, I can monitor them from one single point. I would recommend the solution to other users because it provides a single point of view of the hardware. Overall, I rate the solution a nine out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is very helpful to be able to apply rule-based routing to alerts."

"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."

"The most beneficial part of the product in terms of IT monitoring revolves around the areas involving automation, and it also serves as an end-to-end event management and incident management tool."

"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."

"The ability to pull hosts together to show what processes are running, so it can be used for change management."

"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."

"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."

"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."

More BMC TrueSight pros

"eSight allows me to monitor and solve any problem in the backbone and any switch in real-time."

"One of the most beneficial features of Huawei eSight is its simplicity and ease of use."

"The most important features are alarm management and the visualization of the health of our network devices."

"The product is stable."

"We use Huawei eSight to monitor devices like Wi-Fi controllers, LAN switches, and routers."

"Huawei eSight provides businesses with monitoring capabilities of network devices across your network."

"I like the real-time location monitor or RTLS feature. It is similar to the monitoring feature in Cisco Prime."

"We can scale the solution."

More Huawei eSight pros

Cons

"The product must provide application or service monitoring features."

"The solution could improve its price."

"The dashboards are not good. We have a limited dashboard, and if we want better dashboards, we need to use other solutions like Grafana because the TrueSight dashboards are not good."

"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."

"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."

"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."

"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."

"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."

More BMC TrueSight cons

"Huawei eSight should work on the option to have the email notification working on Office 365 Exchange."

"The solution needs to improve it's user interface to make it more modern and stylish. They need to design proper menu positions, features, etc. Right now the layout is complicated."

"This solution could be improved by offering monitoring for all devices and not only Huawei devices."

"The price could be less costly."

"It is not a very flexible product."

"Something that could be improved is the lack of integration with Cisco switches. In the next release, I would like to see better reporting."

"The solution and the operating system come separately. It would be easier if we did not have to deploy anything. A bundle feature would be better."

"It will be better if they can make the simple network topology part more presentable. It would also be better if they had API integration and integration with third-party devices."

More Huawei eSight cons

Pricing and Cost Advice

"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."

"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."

"They have changed the licensing fees."

"The cost depends on the usage."

"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."

"It is a relatively inexpensive solution."

"Pricing is very high."

"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."

More BMC TrueSight pricing and cost advice

"Its pricing is better than any other Huawei product. Some products are cheaper in Huawei, and some products are cheaper in Cisco. Cisco has more benefits and options than Huawei if you consider different network environments."

"The solution’s pricing is reasonable."

"The pricing for Huawei eSight is reasonable, especially with the base license and incremental licenses for additional devices. However, the variety of license types can be a bit complex. We used to sell eSight but switched to another solution, so we're not actively trading it anymore."

"Pricing depends on the competition. If your competitor is like Cisco, then Huawei is much more competitive when it comes to pricing."

"The price is very expensive."

"I would rate this solution a nine out of ten for pricing. The pricing depends on which features you use and can become expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

20%

Computer Software Company

Outsourcing Company

Government

Computer Software Company

12%

Comms Service Provider

10%

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	6
Large Enterprise	24

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	4
Large Enterprise	1

Questions from the Community

What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

See all answers

What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

BMC TrueSight licensing costs are on the more expensive side.

See all answers

What needs improvement with BMC TrueSight Operations Management?

There are some complexities with deployment that could be improved in BMC TrueSight.

See all answers

What needs improvement with Huawei eSight?

Huawei eSight should work on the option to have the email notification working on Office 365 Exchange.

See all answers

What is your primary use case for Huawei eSight?

We use the solution to monitor the hardware environment of our data center. We mainly use Huawei eSight to monitor the devices. It assists in monitoring our devices in terms of utilization and moni...

See all answers

What advice do you have for others considering Huawei eSight?

See all answers

Comparisons

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Compared 7% of the time

BMC Helix Operations Management with AIOps vs BMC TrueSight

Compared 4% of the time

Zabbix vs BMC TrueSight

Compared 4% of the time

Splunk AppDynamics vs BMC TrueSight

Compared 4% of the time

Centreon vs BMC TrueSight

Compared 4% of the time

More BMC TrueSight Competitors

Cisco DNA Center vs Huawei eSight

Compared 13% of the time

Zabbix vs Huawei eSight

Compared 7% of the time

SolarWinds NPM vs Huawei eSight

Compared 6% of the time

PRTG Network Monitor vs Huawei eSight

Compared 5% of the time

SolarWinds Network Configuration Manager vs Huawei eSight

Compared 5% of the time

More Huawei eSight Competitors

Product Reports

Buyer's Guide

BMC TrueSight

February 2026

Download BMC TrueSight product report

Buyer's Guide

Network Management Applications

January 2026

Download Huawei eSight product report

Also Known As

ProactiveNet, TrueSight Operations Management

No data available

Overview

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

Robust Event Management: Offers efficient handling of events.
Seamless Integration: Integrates easily with existing systems.
Comprehensive Monitoring: Supports hardware to cloud infrastructure.
Centralized Console: Simplifies management processes.
Automated Triage: Standardizes alerts for better efficiency.
Proactive Monitoring: Improves forecasting and issue prevention.
Capacity Optimization: Efficiently manages resources.
Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

Enhanced Proactive Management: Reduces downtime through efficient monitoring.
Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
Effective Integration: Blends well with other tools and platforms.
Resource Efficiency: Optimizes use of infrastructure and servers.
Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC Helix

Huawei's eSight is a unified software suite for planning, operating, and maintaining complex enterprise ICT infrastructure from global, converged networks and data centers to multimedia and video communications that includes the facilities necessary for delivering performance and IT services. eSight provides a platform that supports infrastructure and devices from third-party providers, to develop custom management applications and improves O&M efficiency.

Huawei

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

Marina Bay, CITIC Pacific Mining

Buyer's Guide

BMC TrueSight vs. Huawei eSight

January 2026

Free Report: BMC TrueSight vs. Huawei eSight

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