ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
It has a higher cost compared to local/regional solutions.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
It has a higher cost compared to local/regional solutions.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
Monday.com is a project management solution used for CRM, task tracking, managing projects across multiple disciplines, and maintaining continuity of service for clients and team members. Its most valuable features include global search, scalability, stability, flexibility, affordability, user-friendliness, and task management features. The solution is also praised for its ease of use, adaptability, and automation capabilities. Monday.com has improved efficiency, provided automatic reminders and dashboards for executives, allowed for better collaboration, and reduced paper usage. It has helped organizations to be more organized and improve communication.
I wasn't involved with the licensing, but I believe it's negotiable.
The solution is quite inexpensive. For example, we pay $8,500 for 75 users. It's somewhere around $100 a user, approximately.
I wasn't involved with the licensing, but I believe it's negotiable.
The solution is quite inexpensive. For example, we pay $8,500 for 75 users. It's somewhere around $100 a user, approximately.
NetSuite ERP (Enterprise Resource Planning) is a cloud-based business management software that provides a suite of applications to support various business functions, such as finance, accounting, order management, inventory management, and human resources. It is designed to help organizations streamline and automate their operations, improve decision-making, and increase visibility into key performance metrics. NetSuite ERP integrates all business processes in a single system, providing a real-time, unified view of the business and enabling organizations to manage their operations more efficiently and effectively.
I would advise that you first meet with and scope out your project with a NetSuite VAR (Value Added Reseller).
When people buy ERP, it's a competitive situation and the pricing is paramount.
I would advise that you first meet with and scope out your project with a NetSuite VAR (Value Added Reseller).
When people buy ERP, it's a competitive situation and the pricing is paramount.
Salesforce Marketing Cloud is a comprehensive marketing automation platform that enables businesses to create personalized and targeted marketing campaigns across multiple channels.
Its licensing is on an annual basis. Customers are okay with its licensing cost, and they don't find it expensive.
The licensing cost for the solution is on a yearly basis.
Its licensing is on an annual basis. Customers are okay with its licensing cost, and they don't find it expensive.
The licensing cost for the solution is on a yearly basis.
Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.
The subscription is on a monthly basis.
The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis.
The subscription is on a monthly basis.
The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis.
Genesys Cloud CX is a call center solution for customer service and contact centers. Its primary use case includes building IVR systems, transitioning from old platforms, and integrating with CRMs. The most valuable features are its expanded capabilities in digital channels, simple setup, good integration, and omnichannel experience. It saves time, is easy to learn, and offers easier troubleshooting compared to on-premise solutions. Genesys Cloud CX is a comprehensive and superior solution in the CCaaS market.
The cost depends on the type of license based on your organization's requirements and can get expensive.
I rate Genesys Cloud CX's pricing a one out of ten.
The cost depends on the type of license based on your organization's requirements and can get expensive.
I rate Genesys Cloud CX's pricing a one out of ten.
SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.
SAP CRM offers a free trial for anyone wanting to test the product before purchasing it.
They should reduce the price to target small businesses.
SAP CRM offers a free trial for anyone wanting to test the product before purchasing it.
They should reduce the price to target small businesses.
Nintex Process Platform assists sales in field proposals, streamlines workflows, supports government e-services, automates banking reviews, and manages loan origination. Its no-code nature offers rapid development and customization. Users deploy it for end-to-end approvals, integrating with SharePoint and managing business processes while enhancing internal communication via smartphones for various processes.
Offering a licensing model that allows for multiple small workflows would be a huge improvement to an already great platform.
Our maintenance costs are reduced.
Offering a licensing model that allows for multiple small workflows would be a huge improvement to an already great platform.
Our maintenance costs are reduced.
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.
The price is very competitive.
We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.
The price is very competitive.
Freshdesk is a cloud-based customer support solution that provides organizations with the features necessary to effectively streamline their support processes. This includes powerful multichannel capability, integrated game mechanics, smart automations, and more.
We use a licensing model only so we pay for the number of agents we have configured in the system only.
Freshdesk was the best solution with the best price. It was cost efficient and included all the features that we needed.
We use a licensing model only so we pay for the number of agents we have configured in the system only.
Freshdesk was the best solution with the best price. It was cost efficient and included all the features that we needed.
Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.
Its licensing is yearly.
The product is expensive.
Its licensing is yearly.
The product is expensive.
Marketo is an all-in-one marketing solution that was created by marketers for marketers. Founded in 2007, Marketo is branded as marketing software that is easy, powerful and complete.
The licensing cost usually depends on the users.
The solution is expensive compared to others.
The licensing cost usually depends on the users.
The solution is expensive compared to others.
With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.
I was not involved in licensing and pricing, but it is worth the cost.
Pega is pretty costly.
I was not involved in licensing and pricing, but it is worth the cost.
Pega is pretty costly.
Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc. Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.
The cost is expensive but cheaper than some other competitors.
The price of the solution depends on the use case. However, it can be expensive and we are paying annually.
The cost is expensive but cheaper than some other competitors.
The price of the solution depends on the use case. However, it can be expensive and we are paying annually.
Trusted by more than half of the Fortune 100, QuickBase is a low-code platform for building, customizing, and integrating custom business applications. With more than 6,000 customers and 500,000 active users, QuickBase is the technology of choice for organizations that want to empower business users to solve their own challenges while maintaining the governance and security of an enterprise-quality app development system.
The pricing for QuickBase is pretty straightforward, It is based on a per user/per month licensing fee.
We felt the pricing and licensing for QuickBase were easy enough to understand, fair and competitive.
The pricing for QuickBase is pretty straightforward, It is based on a per user/per month licensing fee.
We felt the pricing and licensing for QuickBase were easy enough to understand, fair and competitive.
On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.
It is not cheap. It is more suitable for big companies.
We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle.
It is not cheap. It is more suitable for big companies.
We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle.
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.
There is a license required for this solution.
It is around $1000 a month.
There is a license required for this solution.
It is around $1000 a month.
Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!
The pricing for this program is reasonable.
The paid license is the one that is relevant to us, not the free one.
The pricing for this program is reasonable.
The paid license is the one that is relevant to us, not the free one.
Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.
Salesforce is not a cheap product. It can be expensive.
The price is too expensive.
Salesforce is not a cheap product. It can be expensive.
The price is too expensive.
This is definitely an expensive product compared to others on the market.
Licensing fees are on the higher end and I rate them an eight out of ten.
This is definitely an expensive product compared to others on the market.
Licensing fees are on the higher end and I rate them an eight out of ten.
Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.
The price is reasonable.
It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing.
The price is reasonable.
It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing.
Acumatica is the world’s fastest-growing provider of cloud business management software, with the industry’s highest customer satisfaction rating. And that’s not a coincidence. We offer a unified, modern business management platform designed to help today’s small and medium-sized businesses connect every facet of their operations. With Acumatica, the information you need to make critical decisions is right at your fingertips, wherever you are. Our technology and licensing are designed to be flexible and growth-friendly—adapting gracefully to the changing needs of growing businesses and freeing you up to focus on delighting more customers.
The solution is affordable.
The price of Pipedrive has been reasonable.
The solution is affordable.
The price of Pipedrive has been reasonable.
It is expensive.
The pricing is on the higher side.
It is expensive.
The pricing is on the higher side.
HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.
HubSpot CRM is affordable.
I do not recall the particulars of the licensing fees.
HubSpot CRM is affordable.
I do not recall the particulars of the licensing fees.
It's a set of solutions that help you personalize and deliver campaigns across all of your online and offline channels.
It will be a bit expensive because it is an Adobe product.
The solution is cheaper than Salesforce. It is useful for small banks that want to trigger emails.
It will be a bit expensive because it is an Adobe product.
The solution is cheaper than Salesforce. It is useful for small banks that want to trigger emails.
Sales Automation Software to accelerate the complete sales cycle — from lead to repeat sales
Pricing for this solution is more affordable than Salesforce, and the costs are upfront.
Compared to Salesforce and other applications, Sales Creatio is a cost-effective solution.
Pricing for this solution is more affordable than Salesforce, and the costs are upfront.
Compared to Salesforce and other applications, Sales Creatio is a cost-effective solution.
Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics.Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to.Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers.In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups.The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow.Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times.Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
The price for this solution is good in general, but in Brazil we do pay additional taxes.
The basic price is affordable. The add ons are expensive.
The price for this solution is good in general, but in Brazil we do pay additional taxes.
The basic price is affordable. The add ons are expensive.
Reimagining relationship intelligence. Using patented technology, we help businesses leverage their most valuable data to find their next big opportunity
Affinity follows a pay-per-account model, and I think there will be a monthly or a yearly paid subscription. I have heard that it was expensive.
Affinity follows a pay-per-account model, and I think there will be a monthly or a yearly paid subscription. I have heard that it was expensive.
Customer Service Management groups key applications and capabilities into scalable packages that can grow with you as your needs change.
ServiceNow Customer Service Management is expensive. It's one of the most costly CSM options in the marketplace.
I rate the product's pricing a five on a scale of one to ten, where one is cheap, and ten is expensive. The solution is neither cheap nor expensive.
ServiceNow Customer Service Management is expensive. It's one of the most costly CSM options in the marketplace.
I rate the product's pricing a five on a scale of one to ten, where one is cheap, and ten is expensive. The solution is neither cheap nor expensive.
SugarCRM is a versatile CRM solution that facilitates communication and organization within a company. Its primary use case includes call and comment logging, account relation, customer detail storage, verification handling, transaction tracking, marketing material management, and payment transaction handling. The most valuable functionalities include customizable exports of graphics, statuses, complaints, and tasks, as well as its scalability, stability, and low cost. It integrates well with Jira and can be easily configured. The platform improves efficiency, productivity, collaboration, communication, and coordination within organizations, while also providing valuable insights and data analytics for informed decision-making.
Licensing fees are paid on a yearly basis.
Licensing fees are paid on a yearly basis.
We have a yearly license.
We pay for eight core modules and 20 user licenses and this costs us $1500 per year.
We have a yearly license.
We pay for eight core modules and 20 user licenses and this costs us $1500 per year.
We are using the free open-source version of Vtiger CRM.
The price doesn't change when you add users. It's a flat fee, and that's attractive.
We are using the free open-source version of Vtiger CRM.
The price doesn't change when you add users. It's a flat fee, and that's attractive.
Powerful Sales Software That Grows With You
Track how deals are progressing, organize all sales activity in one place, and accelerate sales cycles to close more deals, faster.
From a pricing point of view, it was 1,000 dollars per month. The solution was worth the money paid for it.
The solution is very affordable from the perspective of the features.
From a pricing point of view, it was 1,000 dollars per month. The solution was worth the money paid for it.
The solution is very affordable from the perspective of the features.
Motorola PremierOne CSR is a comprehensive Customer Service Representative (CSR) solution designed to enhance customer interactions and streamline operations. Its primary use case is to empower CSRs with the necessary tools to deliver exceptional customer service.
The most valuable functionality of PremierOne CSR is its integrated multi-channel communication capabilities. CSRs can efficiently handle customer inquiries across various channels, including phone calls, emails, chat, and social media. This ensures that organizations can provide a seamless and consistent customer experience regardless of the communication channel.
PremierOne CSR helps organizations by improving customer satisfaction and loyalty. With its advanced features like intelligent call routing, CSRs can quickly connect customers to the most appropriate representative, reducing wait times and enhancing first-call resolution rates. Additionally, the solution offers real-time access to customer information, enabling CSRs to provide personalized and efficient support.
Furthermore, PremierOne CSR includes robust reporting and analytics tools, allowing organizations to gain valuable insights into customer interactions. This data-driven approach helps identify trends, optimize processes, and make informed business decisions to enhance overall customer service.
Elevate your citizen engagement by transforming your service delivery with our cloud solutions. Leverage digital, self-service, and traditional service channels to deliver services beyond expectations. Boost efficiency and reduce costs through integrated services. Improve agent performance and employee satisfaction.
