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Featured Five9 reviews

Five9 mindshare

As of September 2025, the mindshare of Five9 in the Contact Center Platforms category stands at 13.4%, down from 15.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Contact Center Platforms Market Share Distribution
ProductMarket Share (%)
Five913.4%
Amazon Connect19.9%
Genesys Cloud CX17.4%
Other49.300000000000004%
Contact Center Platforms

PeerResearch reports based on Five9 reviews

TypeTitleDate
CategoryContact Center PlatformsSep 3, 2025Download
ProductReviews, tips, and advice from real usersSep 3, 2025Download
ComparisonFive9 vs Amazon ConnectSep 3, 2025Download
ComparisonFive9 vs Genesys Cloud CXSep 3, 2025Download
ComparisonFive9 vs TalkDeskSep 3, 2025Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Dynamics CRM3.9N/A93%79 interviewsAdd to research
Genesys Cloud CX4.417.4%100%12 interviewsAdd to research
 
 
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ROI

Pricing

Popular Use Cases

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Deployment

Scalability

Stability

Review data by company size

By reviewers
Company SizeCount
Small Business5
Midsize Enterprise7
Large Enterprise6
By reviewers
By visitors reading reviews
Company SizeCount
Small Business94
Midsize Enterprise68
Large Enterprise216
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
10%
Insurance Company
7%
Healthcare Company
6%
Retailer
5%
Real Estate/Law Firm
5%
Educational Organization
5%
Construction Company
4%
Performing Arts
4%
Comms Service Provider
3%
Legal Firm
3%
Government
3%
Wholesaler/Distributor
2%
Energy/Utilities Company
2%
Outsourcing Company
2%
University
2%
Consumer Goods Company
2%
Media Company
2%
Pharma/Biotech Company
2%
Logistics Company
2%
Non Profit
1%
Photography Company
1%
Recreational Facilities/Services Company
1%
Transportation Company
1%
Venture Capital & Private Equity Firm
1%
Aerospace/Defense Firm
1%
Hospitality Company
1%

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Five9 customers

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Five9 Reviews Summary
Author infoRatingReview Summary
Sr Specialist - Analytics Metrics and Reporting at Mercer4.5As a VCC admin, I find Five9 useful for monitoring call centers and generating automated reports with ease. Although I wish for easier report generation and miss the previous UI color scheme, it remains a reliable tool compared to others I've tried.
Head of Operations at a consultancy with 1-10 employees4.0We used Five9 in a bike delivery call center due to its valuable reporting features. However, frequent outages and inconsistent technical support have been concerning. We've experienced several incidents leading to business loss and seek improvements in reliability.
Works4.5I work for a system integrator deploying Five9, known for its ease of management and CRM integration with platforms like Salesforce. It offers valuable omnichannel features but requires improved training resources for end users such as agents and admins.
Works4.5I have 2.5 years of experience using Five9, which efficiently handles borrower calls with features like disposition configurations and Loan Pop. However, connection issues arise with audio and headset use. Despite this, I prefer it over Avaya for its dashboard and features.
Director of Contact Center Solutions at Invoca5.0Five9, a Contact Center as a Service system, enhances call centers by providing tools like AI, transcription, and screen pop features, which improve connectivity and customer experience. Its integration capabilities and Workforce Optimization feature helped us increase revenue and decrease costs.
Manager Telephony at a consultancy with 10,001+ employees5.0We use Five9 for our contact center, benefiting from its user-friendly IVR script editor and configurable agent interface. However, maintaining the original DNS across campaigns is challenging. Five9 has improved our operation's efficiency and revenue compared to Cisco.
Senior Manager at a insurance company with 10,001+ employees4.5We operate contact centers in 34 countries, using Five9's robust tools like their virtual contact center, workflow automation, and CRM integrations. While Five9 offers great solutions, their email channel's formatting needs improvement, and some carrier issues persist globally.
Contact Center Director of Operations at Shugarman's Bath4.0We use Five9 for managing outbound and inbound calls, providing effective cadence customization and CRM integration. Despite minor issues with scheduling, it significantly boosts efficiency and growth compared to previous solutions like RingCentral, contributing to our substantial revenue increase.