We compared IFS Cloud Platform and Microsoft Dynamics CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: IFS Cloud Platform is commended for its easy-to-use interface, customizability, and beneficial modules like maintenance, distribution, and finance. Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure.
Room for Improvement: Users say IFS Cloud Platform could be easier to integrate. Some expressed a desire for improved reporting and better performance during high-volume transactions. Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance.
Service and Support: Some customers appreciated the support IFS Cloud Platform provided after implementation, while others were dissatisfied with technical issues and poor communication. Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team.
Ease of Deployment: The initial setup of IFS Cloud Platform can be challenging and time-consuming, particularly for larger organizations or those with more complex implementation requirements. Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it.
Pricing: IFS Cloud Platform offers competitive and flexible pricing, but it may be too expensive for small businesses. The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors.
ROI: IFS Cloud Platform has demonstrated a favorable return on investment for certain users. However, it might require some time to observe substantial outcomes. Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations.
Comparison Results: IFS Cloud Platform is appreciated for its user-friendly interface, customizability, and specialized modules. At the same time, users have struggled with integration and observed some issues with high-volume transactions. Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface.
"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."
"What I like about IFS Applications is that it's easier to use and implement than SAP. I also like that the IFS Applications team is more flexible than the SAP team."
"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."
"Feature-wise, I like the way it provides inventory details...It is a stable solution."
"IFS Applications' best feature is the user-friendly interface that has a .NET Framework application in the front end and an Oracle database and WebLogic middleware."
"The product is quite flexible."
"IFS has been completely rebuilt, modernized, and cloud-based so we don't need bulky software installations."
"Individual user profiles that can be configured as templates to minimize data entry."
"It is good for sales and service maintenance. It has various integration tools."
"The way it effectively works with the array of other Microsoft tools, such as Azure, is valuable. It works very well with the use of data linking and things like that. Overall, it is a great overall tool to have an effective understanding of the transactional background of each of our customers."
"The most valuable feature of Microsoft Dynamics CRM is the integration with Microsoft Office 365."
"The solution is scalable."
"Technical support is completely good."
"We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner. This solution provides a platform where there is visibility of all customer interactions, with efficient follow-up."
"Compared to other partners, the most valuable aspect of Microsoft Dynamics CRM is its intuitive APIs, which are customizable and allow for the addition of multiple parameters and attributes. This feature enhances the purpose call in our services. Additionally, the learning curve for contact center agents using Microsoft Dynamics CRM is shorter than with other solution providers. Finally, the commercial aspects of Microsoft Dynamics CRM are superior to those of other solution providers."
"It integrates well with other Microsoft products."
"There were initial difficulties when I started using the application."
"Ability to place approval check-points in the custom workflow, so clients can decide what they want it."
"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."
"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement."
"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."
"The support provided by IFS Applications has room for improvement. I'm based in Poland, and when my company had an issue, finding people from IFS to give my company the support it needed was difficult."
"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."
"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."
"The performance could be improved."
"The installation was difficult. I'm not the person that implements the solution. However, to have the solution function in the correct way, the process can be difficult."
"Microsoft Dynamics CRM could improve by making the ports and dashboards more intuitive using Microsoft Azure analytical features. Compared to Salesforce and other partners, the dashboards in Microsoft Dynamics CRM are less intuitive."
"In terms of the performance, when it comes to loading a large volume of data, it's slow at times, so the system could be optimized."
"The manufacturing module could be improved. I would like to see customization in the next release."
"Dynamic's management could be improved. The tech management should have better technical capabilities."
"We would like to see the tech support for this product improved, at present we are frequently waiting for a couple of days before we receive any response."
"The overall price of Microsoft Dynamics CRM could improve."
IFS Cloud Platform is ranked 12th in CRM with 29 reviews while Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews. IFS Cloud Platform is rated 7.8, while Microsoft Dynamics CRM is rated 7.6. The top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". On the other hand, the top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo, whereas Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com. See our IFS Cloud Platform vs. Microsoft Dynamics CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
