We changed our name from IT Central Station: Here's why

Microsoft Dynamics CRM vs Salesforce Service Cloud comparison

You must select at least 2 products to compare!
Featured Review
Find out what your peers are saying about Microsoft, Zendesk, Zoho and others in CRM Customer Engagement Centers. Updated: January 2022.
564,997 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "It's kind of pricey. It's about $50 or $60 per user."
  • "I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution."
  • "There is a license required to use Microsoft Dynamics CRM."
  • "The price of the solution is good but could be cheaper."
  • "We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support."
  • More Microsoft Dynamics CRM Pricing and Cost Advice →

    Information Not Available
    Use our free recommendation engine to learn which CRM Customer Engagement Centers solutions are best for your needs.
    564,997 professionals have used our research since 2012.
    Questions from the Community
    Top Answer: 
    The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users.
    Top Answer: 
    Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need.
    Top Answer: 
    We use Microsoft Dynamics CRM for our opportunity tracking system. Anytime we have sales opportunities, we integrate the solution with our quoting software. The quote is generated and all the details… more »
    Ask a question

    Earn 20 points

    Average Words per Review
    Average Words per Review
    Also Known As
    Dynamics CRM, MS Dynamics CRM
    Service Cloud
    Learn More

    Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

    Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

    Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

    Learn more about Microsoft Dynamics CRM
    Learn more about Salesforce Service Cloud
    Sample Customers
    Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
    Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
    Top Industries
    Computer Software Company25%
    Financial Services Firm25%
    Individual & Family Service13%
    Insurance Company13%
    Computer Software Company31%
    Comms Service Provider22%
    Energy/Utilities Company5%
    Manufacturing Company27%
    Marketing Services Firm18%
    Computer Software Company9%
    Music Company9%
    Computer Software Company43%
    Comms Service Provider13%
    Financial Services Firm6%
    Company Size
    Small Business50%
    Midsize Enterprise25%
    Large Enterprise25%
    Small Business27%
    Midsize Enterprise35%
    Large Enterprise38%
    Find out what your peers are saying about Microsoft, Zendesk, Zoho and others in CRM Customer Engagement Centers. Updated: January 2022.
    564,997 professionals have used our research since 2012.

    Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 10 reviews while Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers. Microsoft Dynamics CRM is rated 7.6, while Salesforce Service Cloud is rated 0.0. The top reviewer of Microsoft Dynamics CRM writes "Secure, good support, but graphical interface could improve". On the other hand, Microsoft Dynamics CRM is most compared with SAP CRM, ServiceNow, Siebel CRM, Salesforce Marketing Cloud and Salesforce Sales Cloud, whereas Salesforce Service Cloud is most compared with ServiceNow, Vlocity, JIRA Service Management, SAP Service Cloud and Genesys Cloud.

    See our list of best CRM Customer Engagement Centers vendors.

    We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.