Earn 20 points
Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.
Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.
Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 10 reviews while Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers. Microsoft Dynamics CRM is rated 7.6, while Salesforce Service Cloud is rated 0.0. The top reviewer of Microsoft Dynamics CRM writes "Secure, good support, but graphical interface could improve". On the other hand, Microsoft Dynamics CRM is most compared with SAP CRM, ServiceNow, Siebel CRM, Salesforce Marketing Cloud and Salesforce Sales Cloud, whereas Salesforce Service Cloud is most compared with ServiceNow, Vlocity, JIRA Service Management, SAP Service Cloud and Genesys Cloud.
See our list of best CRM Customer Engagement Centers vendors.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.