We performed a comparison between Microsoft Dynamics CRM and Odoo based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The initial setup is very easy."
"The most valuable feature of Microsoft Dynamics CRM has to be its interface...Microsoft Dynamics CRM has a user-friendly platform."
"The most valuable feature in Microsoft Dynamics CRM is funneling."
"It integrates well with other Microsoft products."
"The solution is stable."
"Microsoft Dynamics CRM has the same features as Salesforce CRM, but what I like about the solution is that it's customizable. It's also one of the top-rated CRMs in the market. I also like that the coverage system of Microsoft Dynamics CRM is very, very broad, which means you can do a lot with it versus what you can do with Salesforce CRM."
"The product is user-friendly."
"The initial setup is pretty straightforward."
"It is a comprehensive tool containing a lot of applications integrated together by nature. It is easy to use and has a nice interface that is easy to learn and teach your employees."
"It is a scalable solution...The product's initial setup phase was easy."
"The product is stable...The product is scalable."
"I like the helpdesk module, and I like the simplicity of integration among their modules. All the modules are very well integrated, and you can move among the modules in an easy way."
"It is a stable platform."
"The most valuable feature of Odoo is the integration it provides and the many modules available."
"Odoo's setup phase is easy."
"Odoo is a cost-effective tool for performing core ERP functions, such as inventory management. It's also good for manufacturing use cases."
"When it comes to any necessary changes or updates, we have issues. It is not very agnostic in terms of working with other platforms. A lot of data transformation had to be done internally in order to send it to various systems."
"The solution could have better dashboards and the Microsoft operating system could be more intuitive."
"The solution should improve the user experience in the process of creating and activating offers."
"It is difficult to qualify opportunity in Microsoft Dynamics CRM."
"The product is very old."
"Technical support could be faster and more responsive."
"From my experience, the solution's tech support could improve with a quicker response time."
"This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments."
"The solution should improve its performance."
"The reporting and the interface could definitely be better."
"It's too early to make a definitive statement about Odoo as we are currently in the implementation stages. Once the implementation is complete and the system is up and running, we'll be able to provide feedback on its effectiveness and suitability for our needs. The implementation is very straightforward, and the system is easy to operate, similar to working with a spreadsheet. If there's one thing that could significantly enhance the system, it would be incorporating more AI capabilities."
"Odoo does not provide integration with other third-party apps like Shopify."
"The range of choices and functionalities has space for enhancement."
"They could add more features and details regarding the business details and some extra modules for business features."
"The customization and technical support are not great."
"Odoo can invest in improvements, considering areas like AI and ML, where there are shortcomings."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while Odoo is ranked 11th in CRM with 31 reviews. Microsoft Dynamics CRM is rated 7.6, while Odoo is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Odoo writes "Offers everything we need in one system, has well-integrated modules, and is priced well". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Odoo is most compared with SAP S/4HANA, Microsoft Dynamics 365 Business Central, SAP ERP, Epicor ERP and Bigin by Zoho CRM. See our Microsoft Dynamics CRM vs. Odoo report.
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