Oracle CRM and Microsoft Dynamics CRM compete in the CRM software market. Microsoft Dynamics CRM seems to have the upper hand due to its user-friendly design and seamless integration with other Microsoft tools, which enhance customer engagement and process automation.
Features: Oracle CRM offers extensive features across sectors like banking and finance, providing robust on-premise solutions with industry-specific modules and strong integration capabilities. It includes a flexible CX Suite cloud-based solution that can reduce operational costs. Microsoft Dynamics CRM is known for its user-friendly design, seamless integration with other Microsoft tools, and configuration capabilities that allow users to tailor it to specific needs, making it versatile for various business requirements.
Room for Improvement: Oracle CRM could enhance usability, modernization, and mobile and cloud support, addressing complex customization and high costs. Microsoft Dynamics CRM needs improvements in user-friendliness, customization options, and third-party application integration and could benefit from better dashboards and reporting features.
Ease of Deployment and Customer Service: Oracle CRM supports on-premises, hybrid, and public cloud deployments, but technical support can be slow. Microsoft Dynamics CRM primarily offers public cloud deployment, with generally fast technical support integrated with their other services, although occasional delays occur.
Pricing and ROI: Oracle CRM is expensive for large enterprises, with a complex licensing model. It offers valuable returns through process efficiency and operational excellence. Microsoft Dynamics CRM provides competitive pricing, especially for businesses in the Microsoft ecosystem, but licensing complexity can result in high costs. Both solutions offer considerable ROI, but cost is a barrier for smaller organizations.
I would rate customer support as ten out of ten.
While the support operates within their standard SLA, it can be difficult to speak directly with someone over the phone.
I would give it a ten out of ten for scalability.
Microsoft Dynamics CRM is highly scalable, rated at ten, even fifteen out of ten.
I would rate it ten out of ten.
We haven't really had any technical challenges with Oracle CRM.
More use-case-oriented material should be provided to help users and implementers learn how to do more, faster.
Microsoft Dynamics CRM needs improvement in simplifying the setup and configuration process, which can be relatively complex when we want all features to work properly.
It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.
The pricing of Microsoft Dynamics CRM can be complex due to Microsoft's complicated licensing model.
Microsoft Dynamics CRM costs about $110 to $115 per user per month, following a recent price increase.
The backend storage integrates seamlessly with OneDrive, and the solution offers robust security features, including Azure integration, two-factor authentication (2FA), and comprehensive audit trails.
The most valuable feature of Microsoft Dynamics CRM is its integration with Outlook and other Microsoft products like Microsoft 365, which includes emails, Teams, and SharePoint.
The CRM is very fast, which is the most important aspect, and it's very handy.
Currently it's meeting all our needs, hence the migration about six months ago that we moved from on-premise to OCI, to the cloud-based platform to add additional capacity and analytics.
Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.
One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.
In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.
Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.
On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.
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