"Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities."
"The solution is stable."
"The stability is excellent."
"The initial setup is pretty straightforward."
"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable."
"I have used many Microsoft solutions and I am comfortable using the solution. Additionally, it is secure."
"The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users."
"Microsoft Dynamics CRM has plenty of valuable features."
"We are most comfortable with the user interface that Oracle CRM has, it is very good."
"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."
"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."
"We are able to take back control of our client sales information and analyze it for the future to improve."
"It is very simple."
"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."
"Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need."
"The solution could have better dashboards and the Microsoft operating system could be more intuitive."
"The mobile side of the product doesn't look that great right now."
"The approvals component of Dynamics is complex. It isn't very easy to generate approvals between different departments."
"If there was a bit more automation, specifically for marketing tasks, that would be ideal."
"Microsoft Dynamics CRM could improve by being more user-friendly and having a better design. I have used Service Desk and it is not user-friendly but this solution is worse. The graphical interface is not intuitive, you need someone to guide you or you will have difficulties navigating around to find the file you need. The data we are normally dealing with is boring enough and the interface could be more attractive and more exciting. The tabs and arrangement could be done better to be more user-friendly. Microsoft Excel, PowerPoint, and Word are fine and Microsoft should extend their user-friendliness and intuitiveness to Microsoft Dynamics."
"The installation was difficult. I'm not the person that implements the solution. However, to have the solution function in the correct way, the process can be difficult."
"Dynamic's management could be improved. The tech management should have better technical capabilities."
"The data visualization should be better in Oracle CRM."
"Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays."
"In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."
"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."
"The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it."
"The initial setup is complex, it could be improved to be more simplified."
Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.
Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.
On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.
Microsoft Dynamics CRM is ranked 2nd in CRM with 10 reviews while Oracle CRM is ranked 5th in CRM with 6 reviews. Microsoft Dynamics CRM is rated 7.6, while Oracle CRM is rated 8.4. The top reviewer of Microsoft Dynamics CRM writes "Secure, good support, but graphical interface could improve". On the other hand, the top reviewer of Oracle CRM writes "Effortless predictive analytics, stable, scalable with 24 hour support". Microsoft Dynamics CRM is most compared with SAP CRM, ServiceNow, Siebel CRM, Salesforce Service Cloud and Adobe Campaign, whereas Oracle CRM is most compared with Siebel CRM, SAP CRM, Salesforce Sales Cloud, Oracle Eloqua and Oracle Service Cloud. See our Microsoft Dynamics CRM vs. Oracle CRM report.
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