We compared Microsoft Dynamics CRM and Oracle CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure. Oracle CRM is highly regarded for its user-friendly interface, extensive features, and adaptable functionality. Users like its accurate forecasting reports and effective organization.
Room for Improvement: Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance. Oracle CRM could improve its dashboards by adding more data visualization options. Users would also like to see better integration, customization, and mobile functionality.
Service and Support: Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. User opinions on Oracle customer service vary, with some noting slow responses and inconsistency.
Ease of Deployment: Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it. Setting up Oracle CRM can be easy or challenging, depending on a user’s environment and other factors.
Pricing: The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors. Oracle CRM is a premium solution aimed at top companies, so it may be too pricey for SMEs.
ROI: Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations. Oracle CRM has a range of advantages, but users have provided limited feedback about its return on investment.
Comparison Results: Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface. Users like Oracle CRM's slick interface and adaptability. The solution also earned high marks for its sophisticated forecasting. However, the product’s hefty price tag may be too much for smaller companies, and Oracle’s support has received spotty reviews.
"I like that Microsoft Dynamics CRM works, and it's been okay. I like that it is a stable solution. My main reason for using it is that it is stable and meets our requirements from a functionality point of view."
"Microsoft Dynamics CRM has a very nice UI, and is very easy to use. It's easy to install, has a lot of features, and provides good technical support."
"The Outlook calendar has been very helpful for us."
"My access to Microsoft Dynamics CRM is limited, so I can only access the feature of registering the pipeline and activities. That feature is enough for me to do the job, and is what I find most valuable in the solution."
"It ensures that there's continuity, and you don't have to start asking the customer about what happened. From CRM, you can easily see all the interactions and events in the record and take it from there."
"The stability is excellent."
"The most valuable feature of Microsoft Dynamics CRM is the flexibility with Microsoft Office 365."
"The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports."
"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."
"CRM's performance is good, we've never faced any issues with it."
"The forecasting reporting section was the most useful."
"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."
"It is very simple."
"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."
"The most valuable features of the solution I like are its stability and customization."
"Oracle CRM integrates seamlessly because it's an end-to-end solution."
"This CRM system needs to be more configurable. Its performance still needs improvement, because its screens hang while querying data. It's also not highly scalable, so scalability also needs improvement."
"The solution could have better dashboards and the Microsoft operating system could be more intuitive."
"Microsoft Dynamics CRM could improve by being more user-friendly."
"From my experience, the solution's tech support could improve with a quicker response time."
"Overall, the solution could be made to be more user friendly."
"It lacks to provide a more detailed profile of the customer, which would have been better and more useful."
"The price of Microsoft Dynamics CRM could improve."
"My company's biggest challenge with Microsoft Dynamics CRM is wanting to market solely to leads without having to create a contact and link the contact to the lead. From a marketing standpoint, there's room for improvement in the lead process of Microsoft Dynamics CRM."
"The data visualization should be better in Oracle CRM."
"The licensing is expensive."
"I'd like to see more feature enhancements."
"I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork."
"We noticed that sometimes it can be slow, and then we have to refresh the whole system."
"A specialized team is required for managing Oracle, which is extra overhead for the customer."
"With Oracle CRM, people report some usual downtime and frequent outages."
"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while Oracle CRM is ranked 7th in CRM with 31 reviews. Microsoft Dynamics CRM is rated 7.6, while Oracle CRM is rated 7.8. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and Freshdesk, whereas Oracle CRM is most compared with Siebel CRM, SAP CRM, Amdocs CRM, Salesforce Sales Cloud and Oracle Eloqua. See our Microsoft Dynamics CRM vs. Oracle CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
