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Microsoft Dynamics CRM vs Oracle CRM comparison

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Featured Review
Find out what your peers are saying about Microsoft Dynamics CRM vs. Oracle CRM and other solutions. Updated: January 2022.
564,322 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities.""The solution is stable.""The stability is excellent.""The initial setup is pretty straightforward.""One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable.""I have used many Microsoft solutions and I am comfortable using the solution. Additionally, it is secure.""The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users.""Microsoft Dynamics CRM has plenty of valuable features."

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"We are most comfortable with the user interface that Oracle CRM has, it is very good.""Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports.""It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements.""We are able to take back control of our client sales information and analyze it for the future to improve.""It is very simple.""It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."

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Cons
"Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need.""The solution could have better dashboards and the Microsoft operating system could be more intuitive.""The mobile side of the product doesn't look that great right now.""The approvals component of Dynamics is complex. It isn't very easy to generate approvals between different departments.""If there was a bit more automation, specifically for marketing tasks, that would be ideal.""Microsoft Dynamics CRM could improve by being more user-friendly and having a better design. I have used Service Desk and it is not user-friendly but this solution is worse. The graphical interface is not intuitive, you need someone to guide you or you will have difficulties navigating around to find the file you need. The data we are normally dealing with is boring enough and the interface could be more attractive and more exciting. The tabs and arrangement could be done better to be more user-friendly. Microsoft Excel, PowerPoint, and Word are fine and Microsoft should extend their user-friendliness and intuitiveness to Microsoft Dynamics.""The installation was difficult. I'm not the person that implements the solution. However, to have the solution function in the correct way, the process can be difficult.""Dynamic's management could be improved. The tech management should have better technical capabilities."

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"The data visualization should be better in Oracle CRM.""Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays.""In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic.""Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round.""The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it.""The initial setup is complex, it could be improved to be more simplified."

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Pricing and Cost Advice
  • "It's kind of pricey. It's about $50 or $60 per user."
  • "I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution."
  • "There is a license required to use Microsoft Dynamics CRM."
  • "The price of the solution is good but could be cheaper."
  • "We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support."
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  • "It is not cheap. It is more suitable for big companies."
  • "We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle."
  • "We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system."
  • "There are licenses needed to use this solution and they are managed by our product team."
  • "Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."
  • More Oracle CRM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users.
    Top Answer: 
    Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need.
    Top Answer: 
    We use Microsoft Dynamics CRM for our opportunity tracking system. Anytime we have sales opportunities, we integrate the solution with our quoting software. The quote is generated and all the details… more »
    Top Answer: 
    It's a good product but the are some performance issues. The performance can be improved. The initial setup is complex, it could be improved to be more simplified.
    Top Answer: 
    I was responsible for the Oracle financial department. We use Oracle to keep all of the providers in their perspective sites. We have all of the financial aspects with Oracle, the payments, the bills… more »
    Ranking
    2nd
    out of 68 in CRM
    Views
    4,113
    Comparisons
    3,448
    Reviews
    7
    Average Words per Review
    389
    Rating
    8.1
    5th
    out of 68 in CRM
    Views
    841
    Comparisons
    678
    Reviews
    4
    Average Words per Review
    449
    Rating
    8.5
    Comparisons
    Also Known As
    Dynamics CRM, MS Dynamics CRM
    Market2Lead
    Learn More
    Overview

    Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

    Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

    On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

    Offer
    Learn more about Microsoft Dynamics CRM
    Learn more about Oracle CRM
    Sample Customers
    Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
    Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology
    Top Industries
    REVIEWERS
    Computer Software Company25%
    Financial Services Firm25%
    Individual & Family Service13%
    Insurance Company13%
    VISITORS READING REVIEWS
    Computer Software Company31%
    Comms Service Provider22%
    Government8%
    Energy/Utilities Company5%
    VISITORS READING REVIEWS
    Computer Software Company31%
    Comms Service Provider26%
    Government9%
    Healthcare Company4%
    Company Size
    REVIEWERS
    Small Business50%
    Midsize Enterprise25%
    Large Enterprise25%
    REVIEWERS
    Small Business30%
    Large Enterprise70%
    Find out what your peers are saying about Microsoft Dynamics CRM vs. Oracle CRM and other solutions. Updated: January 2022.
    564,322 professionals have used our research since 2012.

    Microsoft Dynamics CRM is ranked 2nd in CRM with 10 reviews while Oracle CRM is ranked 5th in CRM with 6 reviews. Microsoft Dynamics CRM is rated 7.6, while Oracle CRM is rated 8.4. The top reviewer of Microsoft Dynamics CRM writes "Secure, good support, but graphical interface could improve". On the other hand, the top reviewer of Oracle CRM writes "Effortless predictive analytics, stable, scalable with 24 hour support". Microsoft Dynamics CRM is most compared with SAP CRM, ServiceNow, Siebel CRM, Salesforce Service Cloud and Adobe Campaign, whereas Oracle CRM is most compared with Siebel CRM, SAP CRM, Salesforce Sales Cloud, Oracle Eloqua and Oracle Service Cloud. See our Microsoft Dynamics CRM vs. Oracle CRM report.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.