We performed a comparison between Microsoft Dynamics CRM and Pega CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM Customer Engagement Centers solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Integration is the best feature of Microsoft Dynamics CRM. It integrates quickly across multiple apps and has a lot of APIs available that you can link to. It's very customizable, so we're able to tailor it to a client's needs."
"The support is brilliant. All OEMs are pretty helpful."
"The initial setup is very easy."
"The history of engagement with our customers, including all conversations, has been most valuable when using this solution."
"The initial setup is pretty straightforward."
"Dynamics is easy to use. There are several fields I can filter."
"When you have a vanilla, straightforward version, it is easy to use."
"Microsoft Dynamics CRM has a very nice UI, and is very easy to use. It's easy to install, has a lot of features, and provides good technical support."
"One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach."
"Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options."
"It also reduces the duration per call, and it ensures a first time resolution of the issue."
"Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly."
"The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."
"We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors."
"The solution is very easy to use."
"The case management feature is really valuable."
"From my experience, the solution's tech support could improve with a quicker response time."
"A built-in automation engine to automate parts of workflows would be beneficial. That's the feature I'd be most happy to see expanded. It's currently tagged as simple automation, but I'd love some predictive capability."
"It is difficult to qualify opportunity in Microsoft Dynamics CRM."
"I have contacted support. They are able to help but not in the right amount of time. I have had a horrible experience."
"It could be less complicated for smaller organizations."
"We would like to see the tech support for this product improved, at present we are frequently waiting for a couple of days before we receive any response."
"The overall price of Microsoft Dynamics CRM could improve."
"There are more people using Salesforce. Therefore, there are more partners, and applications for it, and is easier to use."
"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."
"There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo"
"They should enable the data-driven streaming feature inside it."
"The UI should be improved."
"The solution has room for improvement around decisional and real-time data analysis."
"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive."
"Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model."
"The UI is lagging and needs to be improved."
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while Pega CRM is ranked 6th in CRM Customer Engagement Centers with 9 reviews. Microsoft Dynamics CRM is rated 7.6, while Pega CRM is rated 8.2. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Pega CRM writes "Case management feature is valuable but the pricing is expensive". Microsoft Dynamics CRM is most compared with ServiceNow, SAP CRM, Salesforce Sales Cloud, Siebel CRM and Marketo, whereas Pega CRM is most compared with Pega Robotic Process Automation, Genesys Cloud CX, Siebel CRM, Vlocity and HubSpot CRM. See our Microsoft Dynamics CRM vs. Pega CRM report.
See our list of best CRM Customer Engagement Centers vendors and best CRM vendors.
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