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Microsoft Dynamics CRM vs Sitecore Digital Marketing System comparison

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Buyer's Guide
Marketing Management
April 2024
Executive Summary

We performed a comparison between Microsoft Dynamics CRM and Sitecore Digital Marketing System based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, monday.com, Microsoft and others in Marketing Management.
To learn more, read our detailed Marketing Management Report (Updated: April 2024).
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768,246 professionals have used our research since 2012.
Featured Review
Cirvesh-Daga
Intuitive UI, streamlines customer service and support tasks but lacks predictive automation capabilities
It streamlines customer service and support tasks. A complex challenge was with a large customer who had diverse systems in 17 countries with... Read more →
Anonymous User
Helps in creating web pages efficiently and has a simple setup process
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I like the fact that I can keep track of everything I do in relation to my own job.""The initial setup is pretty straightforward.""The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users.""The solution is stable.""The solution is scalable.""The product is user-friendly.""Microsoft Dynamics CRM is a stable solution.""The most useful feature that this solution provides is the ability to make dashboards for the business easily as our company is managed using KPIs and metrics."

More Microsoft Dynamics CRM Pros →

"The platform’s most valuable feature is the ability to create web pages with ease."

More Sitecore Digital Marketing System Pros →

Cons
"It would be a little bit easier if there were better ways to configure and modify native add-ins or plugins.""I am happy with it. If anything, its interface could be improved.""My company's biggest challenge with Microsoft Dynamics CRM is wanting to market solely to leads without having to create a contact and link the contact to the lead. From a marketing standpoint, there's room for improvement in the lead process of Microsoft Dynamics CRM.""There are more people using Salesforce. Therefore, there are more partners, and applications for it, and is easier to use.""The solution could have better dashboards and the Microsoft operating system could be more intuitive.""The mobile side of the product doesn't look that great right now.""Technical support could be faster and more responsive.""Microsoft Dynamics CRM can improve the integration with the other system. If they have more flexibility to connect with another system it will be more effective."

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"In a few scenarios, Sitecore DMS works slowly."

More Sitecore Digital Marketing System Cons →

Pricing and Cost Advice
  • "We have to buy a separate license in order to implement the social listening feature."
  • "It's kind of pricey. It's about $50 or $60 per user."
  • "I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution."
  • "There is a license required to use Microsoft Dynamics CRM."
  • "The price of the solution is good but could be cheaper."
  • "We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support."
  • "Pricing for this software could be cheaper."
  • "The solution is open source and is free. However, it does require a Dynamics 365 subscription."

    • More Microsoft Dynamics CRM Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Microsoft Dynamics CRM?
    Top Answer:The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.
    Read all 52 answers   →
    What needs improvement with Microsoft Dynamics CRM?
    Top Answer:The solution should improve the user experience in the process of creating and activating offers. Sometimes, the process is a little bit slow because it has too many details. It also depends on how… more »
    Read all 31 answers   →
    What is your primary use case for Microsoft Dynamics CRM?
    Top Answer:We use Microsoft Dynamics CRM to control sales advancements in our company.
    Read all 29 answers   →
    What do you like most about Sitecore Digital Marketing System?
    Top Answer:The platform’s most valuable feature is the ability to create web pages with ease.
    What needs improvement with Sitecore Digital Marketing System?
    Top Answer:In a few scenarios, Sitecore DMS works slowly. Whenever we reload the site, the tree structure collapses. There could be a feature that allows reopening the same structure automatically.
    What is your primary use case for Sitecore Digital Marketing System?
    Top Answer:We use the product to develop and manage the websites.
    Ranking
    3rd
    out of 30 in Marketing Management
    Views
    2,755
    Comparisons
    2,567
    Reviews
    37
    Average Words per Review
    405
    Rating
    7.6
    9th
    out of 30 in Marketing Management
    Views
    124
    Comparisons
    124
    Reviews
    1
    Average Words per Review
    285
    Rating
    8.0
    Comparisons
    Also Known As
    Dynamics CRM, MS Dynamics CRM
    Learn More
    Microsoft
    Sitecore
    Overview

    Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

    One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

    In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

    Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

    The Sitecore Digital Marketing System (DMS) is a way for marketers to manage content, analytics, personalization, automation, email and testing within a single interface and leverage all of the data within one location. Sitecore DMS allows marketers to focus on what's most important - focusing on strategic investments and evaluating their success based on ROI - and bypass factors slowing them down - multiple platform maintenance and subscription fees.
    Sample Customers
    Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
    easyJet, Panasonic, Oxfam, Jabra, Graf von Faber-Castell, Boy Scouts of America, eQ Asset Management, Zurich Group International, YouSee
    Top Industries
    REVIEWERS
    Computer Software Company29%
    Financial Services Firm19%
    Manufacturing Company10%
    Comms Service Provider6%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Government10%
    Financial Services Firm10%
    Manufacturing Company7%
    No Data Available
    Company Size
    REVIEWERS
    Small Business52%
    Midsize Enterprise28%
    Large Enterprise20%
    VISITORS READING REVIEWS
    Small Business26%
    Midsize Enterprise17%
    Large Enterprise57%
    No Data Available
    Buyer's Guide
    Marketing Management
    April 2024
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    Microsoft Dynamics CRM is ranked 3rd in Marketing Management with 68 reviews while Sitecore Digital Marketing System is ranked 9th in Marketing Management with 1 review. Microsoft Dynamics CRM is rated 7.6, while Sitecore Digital Marketing System is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Sitecore Digital Marketing System writes "Helps in creating web pages efficiently and has a simple setup process ". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Sitecore Digital Marketing System is most compared with OpenText TeamSite and Liferay Digital Experience Platform.

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    We monitor all Marketing Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.