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Microsoft Dynamics CRM vs SugarCRM Platform comparison

Microsoft and SugarCRM are both solutions in the CRM Customer Engagement Centers category. Microsoft is ranked #1 with an average rating of 8.1, while SugarCRM is ranked #8 with an average rating of 8.5. Microsoft holds a 25.1% mindshare in CCEC, compared to SugarCRM’s 1.8% mindshare. Additionally, 93% of Microsoft users are willing to recommend the solution, compared to 50% of SugarCRM users who would recommend it.
Microsoft Dynamics CRM
Read 78 Microsoft Dynamics CRM reviews
  • 555 Views
  • 549 Comparison Views
93% willing to recommend
SugarCRM Platform
Read 12 SugarCRM Platform reviews
  • 90 Views
  • 43 Comparison Views
50% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

SugarCRM Platform and Microsoft Dynamics CRM are competitors in the CRM sector, with Microsoft Dynamics CRM often having the advantage due to a more comprehensive feature set.

Features: SugarCRM Platform is known for its customization and integration with third-party apps, easy reporting customization, and user-friendly interfaces, allowing for tailored CRM solutions. Microsoft Dynamics CRM offers extensive analytics, seamless integration with Microsoft products, including Office 365 and Azure, and a robust reporting system, thereby creating a cohesive ecosystem.

Room for Improvement: SugarCRM could benefit from enhanced analytics features, better integration with non-open API software, and more comprehensive out-of-the-box functionalities. Microsoft Dynamics CRM could improve its UI for those accustomed to other CRM systems, expand integration beyond Microsoft's ecosystem, and streamline user onboarding processes to further reduce the learning curve.

Ease of Deployment and Customer Service: SugarCRM Platform offers flexible deployment options, from cloud-based to on-premise, with personalized support fostering a tailored user experience. Microsoft Dynamics CRM provides quick cloud deployments and benefits from Microsoft's expansive support network, ensuring expedient and well-supported implementations.

Pricing and ROI: SugarCRM Platform is competitively priced, offering favorable ROI for small to medium enterprises with budget concerns. Microsoft Dynamics CRM, costing more, justifies its price with advanced features and integrations, delivering significant long-term ROI, especially suitable for users deeply embedded within the Microsoft ecosystem.

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To learn more, read our detailed Microsoft Dynamics CRM vs. SugarCRM Platform Report (Updated: April 2025).
Buyer's Guide
Microsoft Dynamics CRM vs. SugarCRM Platform
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Dynamics CRM
Ranking in CRM Customer Engagement Centers
1st
Ranking in CRM
2nd
Ranking in Sales Force Automation
2nd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
78
Ranking in other categories
Local Government CRM (1st), Marketing Management (2nd)
SugarCRM Platform
Ranking in CRM Customer Engagement Centers
8th
Ranking in CRM
24th
Ranking in Sales Force Automation
9th
Average Rating
7.0
Reviews Sentiment
6.5
Number of Reviews
12
Ranking in other categories
Marketing Automation (8th)
 

Mindshare comparison

As of May 2025, in the CRM Customer Engagement Centers category, the mindshare of Microsoft Dynamics CRM is 25.1%, down from 25.8% compared to the previous year. The mindshare of SugarCRM Platform is 1.8%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Customer Engagement Centers
 

Featured Reviews

Rishabh Chhajer - PeerSpot reviewer
Intuitive APIs, customizable design, but dashboards could improve
The most advantageous aspect of Microsoft Dynamics CRM is its periodic updates. Every quarter, Microsoft releases upgrades that address bugs and vulnerabilities. As a company governed by the Reserve Bank of India and SAP security regulations for our stock operations, we conduct periodic reviews of our applications, including Microsoft Dynamics CRM. Whenever we submit an audit report and identify bugs, we reach out to the Microsoft team for assistance. They assure us that the issues will be fixed in the next quarterly release. As a result, we have not experienced any outstanding bugs that have not been recorded or addressed.
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Styliana Araouzou - PeerSpot reviewer
Customizable, easy to configure, and reliable
My company is considered a customer and an end-user. I'm not sure which version of the solution we're using right now. It's a company that offers lots of user manuals and you can find most of your stuff there before starting development. I'd advise potential new users to go through everything. I would rate the solution an eight out of ten. By default, it comes with a really good model where you can start working with it without having a lot of developers in your team. It's a system that includes everything related to the client and you can see everything under one screen without having a different product or system. It's been great, for the most part.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Microsoft Dynamics CRM is a comprehensive solution and is well-integrated into other Microsoft solutions, including ERP solutions. Additionally, it is feature-rich."
"This is a scalable solution."
"Microsoft Dynamics CRM brings the most value in terms of its ease of implementation."
"The most valuable feature of Microsoft Dynamics CRM is the flexibility with Microsoft Office 365."
"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable."
"When you have a vanilla, straightforward version, it is easy to use."
"The solution is easy to use and stable. It offers a 360-degree view of your customers. It allows you to track interactions, giving you full visibility into customer habits and behavior"
"The most valuable features of Microsoft Dynamics CRM are the accessibility of the service because we can access it either in the office or when we're out in the field."
More Microsoft Dynamics CRM pros
"The most valuable aspect of this solution is its low cost."
"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."
"It has sales email campaigns, plus integration with Active Directory."
"It works well with Jira. You can customize it to fit your needs."
"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."
"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."
 

Cons

"Dynamic's management could be improved. The tech management should have better technical capabilities."
"The options for customizing Microsoft Dynamics CRM are very limited or highly complex."
"There are more people using Salesforce. Therefore, there are more partners, and applications for it, and is easier to use."
"Microsoft Dynamics CRM could improve the built-in reports. The ones that are included are pretty generic unless you subscribe to Microsoft BI, which is an extra fee. They should offer the reports without having to purchase a separate subscription for Microsoft BI. However, the reports in Microsoft BI are fantastic."
"Microsoft Dynamics CRM can improve by having integration with Slack. Additionally, the solution is incomplete, and we must use other solutions to fulfill our needs."
"Microsoft Dynamics CRM could improve by being more user-friendly and having a better design. I have used Service Desk and it is not user-friendly but this solution is worse. The graphical interface is not intuitive, you need someone to guide you or you will have difficulties navigating around to find the file you need. The data we are normally dealing with is boring enough and the interface could be more attractive and more exciting. The tabs and arrangement could be done better to be more user-friendly. Microsoft Excel, PowerPoint, and Word are fine and Microsoft should extend their user-friendliness and intuitiveness to Microsoft Dynamics."
"In terms of the performance, when it comes to loading a large volume of data, it's slow at times, so the system could be optimized."
"Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need."
More Microsoft Dynamics CRM cons
"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."
"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."
"I would appreciate it if SugarCRM could support us in on-premise implementation."
"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."
"You cannot include all your entities under one instance at the moment."
"I would like to see more integration on a mobile platform in the next release."
"It lacks customization, and this is the main reason that we are switching to a different solution."
 

Pricing and Cost Advice

"Microsoft Dynamics CRM is a little expensive solution."
"It's kind of pricey. It's about $50 or $60 per user."
"We have deployed the cloud-based version and it is a subscription and the price is based on the number of users using it."
"The cost depends on a number of factors, so whoever is implementing it will need to take that into consideration before it is done."
"Microsoft often encourages customers to commit to multi-year enterprise-level agreements, such as three or five-year deals with a minimum commitment of, for example, $200,000 dollars. However, in order to acquire more customers, I believe Microsoft should offer this same rate for one-year commitments for customers who want to experience it."
"The customers that have Microsoft Office 365, the license price is competitive. It is competitive because the next solution above it is Salesforce, which is licensed quite high. The price annually was approximately $55 per user but we did a combination of users with some of them having the higher range of approximately $85."
"My organization pays for the license, and I do not know how much it costs."
"The solution is not expensive."
More Microsoft Dynamics CRM pricing and cost advice
"Licensing fees are paid on a yearly basis."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Government
11%
Financial Services Firm
10%
Manufacturing Company
8%
Educational Organization
27%
Engineering Company
16%
Computer Software Company
14%
Real Estate/Law Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft Dynamics CRM?
The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.
See all answers
What needs improvement with Microsoft Dynamics CRM?
Microsoft Dynamics CRM needs improvement in simplifying the setup and configuration process, which can be relatively complex when we want all features to work properly. It is one area where the com...
See all answers
What is your primary use case for Microsoft Dynamics CRM?
We use Microsoft Dynamics CRM ( /products/microsoft-dynamics-crm-reviews ) for opportunity management and a traditional CRM approach for managing customer and client relationships. Although we have...
See all answers
What do you like most about Sugar Enterprise?
The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards.
See all answers
What is your experience regarding pricing and costs for Sugar Enterprise?
All are almost the same pricing. Maybe the cheapest is Salesforce, I believe.
See all answers
What needs improvement with Sugar Enterprise?
The only challenge was that we implemented it in our on-premise data center instead of using it in the cloud. That was a little bit of a challenge. But it was overcome with the help of SugarCRM com...
See all answers
 

Comparisons

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Salesforce Sales Cloud vs Microsoft Dynamics CRM Logo
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Compared 15% of the time
Siebel CRM vs Microsoft Dynamics CRM Logo
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ServiceNow Customer Service Management vs Microsoft Dynamics CRM Logo
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Compared 4% of the time
More Microsoft Dynamics CRM Competitors
No data available
 

Product Reports

Buyer's Guide
Microsoft Dynamics CRM
April 2025
Microsoft Dynamics CRM reportDownload Microsoft Dynamics CRM product report
Buyer's Guide
SugarCRM Platform
April 2025
SugarCRM Platform reportDownload SugarCRM Platform product report
 

Also Known As

Dynamics CRM, MS Dynamics CRM
No data available
 

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

Microsoft

SugarCRM is a versatile CRM solution that facilitates communication and organization within a company. Its primary use case includes call and comment logging, account relation, customer detail storage, verification handling, transaction tracking, marketing material management, and payment transaction handling. The most valuable functionalities include customizable exports of graphics, statuses, complaints, and tasks, as well as its scalability, stability, and low cost. It integrates well with Jira and can be easily configured. The platform improves efficiency, productivity, collaboration, communication, and coordination within organizations, while also providing valuable insights and data analytics for informed decision-making.

SugarCRM
 

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor
Buyer's Guide
Microsoft Dynamics CRM vs. SugarCRM Platform
April 2025
Free Report: Microsoft Dynamics CRM vs. SugarCRM Platform
Find out what your peers are saying about Microsoft Dynamics CRM vs. SugarCRM Platform and other solutions. Updated: April 2025.
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