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Microsoft Dynamics CRM pros and cons

Vendor: Microsoft
3.9 out of 5
Badge Ranked 1
1,837 followers
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Microsoft Dynamics CRM Pros review quotes

Rishabh Chhajer - PeerSpot reviewer
Mar 9, 2023
Compared to other partners, the most valuable aspect of Microsoft Dynamics CRM is its intuitive APIs, which are customizable and allow for the addition of multiple parameters and attributes. This feature enhances the purpose call in our services. Additionally, the learning curve for contact center agents using Microsoft Dynamics CRM is shorter than with other solution providers. Finally, the commercial aspects of Microsoft Dynamics CRM are superior to those of other solution providers.
Cirvesh-Daga - PeerSpot reviewer
Feb 15, 2024
The support is brilliant. All OEMs are pretty helpful.
Daniel_Thomas - PeerSpot reviewer
May 31, 2022
The way it effectively works with the array of other Microsoft tools, such as Azure, is valuable. It works very well with the use of data linking and things like that. Overall, it is a great overall tool to have an effective understanding of the transactional background of each of our customers.
Learn what your peers think about Microsoft Dynamics CRM. Get advice and tips from experienced pros sharing their opinions. Updated: June 2024.
791,948 professionals have used our research since 2012.
SB
May 20, 2022
It ensures that there's continuity, and you don't have to start asking the customer about what happened. From CRM, you can easily see all the interactions and events in the record and take it from there.
Arun Srivastav - PeerSpot reviewer
Feb 19, 2024
The most valuable feature of Microsoft Dynamics CRM is the campaign feature.
Paul Olaleru - PeerSpot reviewer
Jul 18, 2023
The most valuable feature of Microsoft Dynamics CRM has to be its interface...Microsoft Dynamics CRM has a user-friendly platform.
SB
Jul 23, 2018
We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner. This solution provides a platform where there is visibility of all customer interactions, with efficient follow-up.
SO
Oct 5, 2021
I have used many Microsoft solutions and I am comfortable using the solution. Additionally, it is secure.
LC
Dec 7, 2021
The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users.
SR
Aug 29, 2022
Microsoft Dynamics CRM has the same features as Salesforce CRM, but what I like about the solution is that it's customizable. It's also one of the top-rated CRMs in the market. I also like that the coverage system of Microsoft Dynamics CRM is very, very broad, which means you can do a lot with it versus what you can do with Salesforce CRM.
 

Microsoft Dynamics CRM Cons review quotes

Rishabh Chhajer - PeerSpot reviewer
Mar 9, 2023
Microsoft Dynamics CRM could improve by making the ports and dashboards more intuitive using Microsoft Azure analytical features. Compared to Salesforce and other partners, the dashboards in Microsoft Dynamics CRM are less intuitive.
Cirvesh-Daga - PeerSpot reviewer
Feb 15, 2024
A built-in automation engine to automate parts of workflows would be beneficial. That's the feature I'd be most happy to see expanded. It's currently tagged as simple automation, but I'd love some predictive capability.
Daniel_Thomas - PeerSpot reviewer
May 31, 2022
When it comes to any necessary changes or updates, we have issues. It is not very agnostic in terms of working with other platforms. A lot of data transformation had to be done internally in order to send it to various systems.
Learn what your peers think about Microsoft Dynamics CRM. Get advice and tips from experienced pros sharing their opinions. Updated: June 2024.
791,948 professionals have used our research since 2012.
SB
May 20, 2022
In terms of the performance, when it comes to loading a large volume of data, it's slow at times, so the system could be optimized.
Arun Srivastav - PeerSpot reviewer
Feb 19, 2024
Microsoft Dynamics CRM would be far superior if it had an analytical dashboard and AI-based systems.
Paul Olaleru - PeerSpot reviewer
Jul 18, 2023
It lacks to provide a more detailed profile of the customer, which would have been better and more useful.
SO
Oct 5, 2021
Microsoft Dynamics CRM could improve by being more user-friendly and having a better design. I have used Service Desk and it is not user-friendly but this solution is worse. The graphical interface is not intuitive, you need someone to guide you or you will have difficulties navigating around to find the file you need. The data we are normally dealing with is boring enough and the interface could be more attractive and more exciting. The tabs and arrangement could be done better to be more user-friendly. Microsoft Excel, PowerPoint, and Word are fine and Microsoft should extend their user-friendliness and intuitiveness to Microsoft Dynamics.
LC
Dec 7, 2021
Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need.
SR
Aug 29, 2022
The main issue with Microsoft Dynamics CRM is that its GUI isn't very attractive. Overall, the solution has the same functionalities as other CRMs such as Salesforce, but Salesforce is much simpler to use. Microsoft Dynamics CRM is complicated to use, and this is another area for improvement. It was also more difficult to set up the solution, so its setup could still be improved. What I'd like to see in the next version of Microsoft Dynamics CRM is a cleaner user interface because currently, it looks messy to me. Salesforce CRM has a better, more simplified user interface that makes it easier for you to get what you need, while in Microsoft Dynamics CRM, you have to put in a lot of effort to get things done.
Gary Cook - PeerSpot reviewer
Jul 20, 2022
Microsoft Dynamics CRM can improve by adding more artificial intelligence. Additionally, they should add more modules, such as account-based management, that are available on other platforms such as salesforce.com.