We performed a comparison between Microsoft Dynamics CRM and Sage CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The initial setup is very easy."
"The most valuable feature of Microsoft Dynamics CRM is its ease of use."
"The solution is versatile and customizable."
"The stability is excellent."
"Dynamics is a complete tool that helps the company measure and track sales, orders, current customers, and the sales pipeline."
"The most valuable feature of Microsoft Dynamics CRM is its performance."
"I like that Microsoft Dynamics CRM works, and it's been okay. I like that it is a stable solution. My main reason for using it is that it is stable and meets our requirements from a functionality point of view."
"Microsoft Dynamics CRM has a very nice UI, and is very easy to use. It's easy to install, has a lot of features, and provides good technical support."
"The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."
"The part I like the most is the reporting."
"The solution's technical support is fast to respond."
"We have found the solution to be stable."
"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."
"It has been helpful for opportunity management and lease management."
"Sage CRM is flexible, customizable, and user-friendly."
"Overall, the solution could be made to be more user friendly."
"Out of the box, the solution doesn't really have a desirable user experience. We have to set it up and customize it to meet our needs."
"The solution could improve by having better integration documentation."
"Sometimes Microsoft's support can be difficult to contact, and it can take a while to get a response to a ticket."
"Microsoft Dynamics CRM could improve by making the ports and dashboards more intuitive using Microsoft Azure analytical features. Compared to Salesforce and other partners, the dashboards in Microsoft Dynamics CRM are less intuitive."
"Microsoft Dynamics CRM is operational enough, in terms of frequency, but an area for improvement would be its dashboard. Currently, it's widget-like, so hopefully, it could be improved, particularly to allow you to create a custom dashboard using a query. A custom dashboard would make the solution better and is an additional feature I'd like to see in the next release of Microsoft Dynamics CRM because right now, it only has a default dashboard, but maybe my account has limited access, so I can only see the default version of the dashboard."
"From my experience, the solution's tech support could improve with a quicker response time."
"Better integration would be an improvement."
"Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads."
"The scalability of this solution depends on whether you have a team that can configure it for scale."
"With regards to monitoring the transaction with alerts, it could be better."
"I would like Sage to improve their UI."
"Sage CRM doesn't have a dashboard for dynamic reporting."
"Its user interface could be better."
"From an improvement perspective, the ability to make modifications to the product needs to be more user-friendly."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while Sage CRM is ranked 21st in CRM with 7 reviews. Microsoft Dynamics CRM is rated 7.6, while Sage CRM is rated 7.8. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Sage CRM writes "Useful employee and client monitoring, reliable, and good online support database ". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Sage CRM is most compared with Oracle CX Sales. See our Microsoft Dynamics CRM vs. Sage CRM report.
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