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Bitrix24 vs Microsoft Dynamics CRM comparison

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Bitrix24

Read 18 Bitrix24 reviews
881 views|611 comparisons
88% willing to recommend
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Microsoft Dynamics CRM

Read 68 Microsoft Dynamics CRM reviews
4,643 views|4,349 comparisons
92% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Bitrix24 vs. Microsoft Dynamics CRM
March 2024
Executive Summary

We performed a comparison between Bitrix24 and Microsoft Dynamics CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Bitrix24 vs. Microsoft Dynamics CRM Report (Updated: March 2024).
Download the complete report
768,886 professionals have used our research since 2012.
Featured Review
Gabrielle Ugan
Highly customizable tool, but is very complex
Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook.... Read more →
Cirvesh-Daga
Intuitive UI, streamlines customer service and support tasks but lacks predictive automation capabilities
It streamlines customer service and support tasks. A complex challenge was with a large customer who had diverse systems in 17 countries with... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows.""Bitrix24's workflow is better than that of others. The user interface is also good.""The data interpretation feature in Bitrix24 is good.""I am impressed with the solution's ability to customize workflows.""It is easy to use and very stable.""The product is user-friendly.""The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now.""Offers, a free version."

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"I have used many Microsoft solutions and I am comfortable using the solution. Additionally, it is secure.""Technical support is completely good.""The support is brilliant. All OEMs are pretty helpful.""The stability is excellent.""The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use.""The solution is stable.""When you have a vanilla, straightforward version, it is easy to use.""The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features."

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Cons
"We didn't have the ability to customize the solution.""Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much.""In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement.""The support provided by Bitrix24 is an area with shortcomings that needs improvement.""The stability could be improved.""Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install.""The client interface is not very user-friendly.""The solution's open channel and contact center could be improved."

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"The solution could have better dashboards and the Microsoft operating system could be more intuitive.""The main issue with Microsoft Dynamics CRM is that its GUI isn't very attractive. Overall, the solution has the same functionalities as other CRMs such as Salesforce, but Salesforce is much simpler to use. Microsoft Dynamics CRM is complicated to use, and this is another area for improvement. It was also more difficult to set up the solution, so its setup could still be improved. What I'd like to see in the next version of Microsoft Dynamics CRM is a cleaner user interface because currently, it looks messy to me. Salesforce CRM has a better, more simplified user interface that makes it easier for you to get what you need, while in Microsoft Dynamics CRM, you have to put in a lot of effort to get things done.""Sometimes Microsoft's support can be difficult to contact, and it can take a while to get a response to a ticket.""The overall price of Microsoft Dynamics CRM could improve.""Better integration would be an improvement.""The options for customizing Microsoft Dynamics CRM are very limited or highly complex.""They should work on improving the solution's scalability.""The solution could improve by having better integration documentation."

More Microsoft Dynamics CRM Cons →

Pricing and Cost Advice
  • "The pricing for this program is reasonable."
  • "We were using the free version which was really limited in terms of functionality."
  • "Licenses are cheap compared to other solutions."
  • "The cost is $2,500, which will be spread out over 18 to 24 months."
  • "Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."
  • "Price-wise, it is a very cheap solution."
  • "Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."
  • "The product's pricing is okay for me. It is not expensive."

    • More Bitrix24 Pricing and Cost Advice →

  • "We have to buy a separate license in order to implement the social listening feature."
  • "It's kind of pricey. It's about $50 or $60 per user."
  • "I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution."
  • "There is a license required to use Microsoft Dynamics CRM."
  • "The price of the solution is good but could be cheaper."
  • "We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support."
  • "Pricing for this software could be cheaper."
  • "The solution is open source and is free. However, it does require a Dynamics 365 subscription."

    • More Microsoft Dynamics CRM Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Bitrix24?
    Top Answer:We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.
    Read all 15 answers   →
    What is your experience regarding pricing and costs for Bitrix24?
    Top Answer:The solution's pricing is quite average and not expensive.
    Read all 13 answers   →
    What needs improvement with Bitrix24?
    Top Answer:Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much.
    Read all 15 answers   →
    What do you like most about Microsoft Dynamics CRM?
    Top Answer:The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.
    Read all 52 answers   →
    What needs improvement with Microsoft Dynamics CRM?
    Top Answer:The solution should improve the user experience in the process of creating and activating offers. Sometimes, the process is a little bit slow because it has too many details. It also depends on how… more »
    Read all 31 answers   →
    What is your primary use case for Microsoft Dynamics CRM?
    Top Answer:We use Microsoft Dynamics CRM to control sales advancements in our company.
    Read all 29 answers   →
    Ranking
    11th
    out of 169 in CRM
    Views
    881
    Comparisons
    611
    Reviews
    15
    Average Words per Review
    481
    Rating
    7.5
    2nd
    out of 169 in CRM
    Views
    4,643
    Comparisons
    4,349
    Reviews
    37
    Average Words per Review
    405
    Rating
    7.6
    Comparisons
    Also Known As
    Dynamics CRM, MS Dynamics CRM
    Learn More
    Bitrix24
    Microsoft
    Overview

    Communication and collaboration tools
    Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

    Group task management
    Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

    Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

    One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

    In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

    Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

    Sample Customers
    mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation
    Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
    Top Industries
    REVIEWERS
    Computer Software Company36%
    University9%
    Non Profit9%
    Financial Services Firm9%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Comms Service Provider13%
    Government8%
    Retailer7%
    REVIEWERS
    Computer Software Company29%
    Financial Services Firm19%
    Manufacturing Company10%
    Comms Service Provider6%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Government11%
    Financial Services Firm10%
    Manufacturing Company7%
    Company Size
    REVIEWERS
    Small Business89%
    Midsize Enterprise11%
    VISITORS READING REVIEWS
    Small Business36%
    Midsize Enterprise16%
    Large Enterprise49%
    REVIEWERS
    Small Business52%
    Midsize Enterprise28%
    Large Enterprise20%
    VISITORS READING REVIEWS
    Small Business26%
    Midsize Enterprise16%
    Large Enterprise58%
    Buyer's Guide
    Bitrix24 vs. Microsoft Dynamics CRM
    March 2024
    Free Report: Bitrix24 vs. Microsoft Dynamics CRM
    Find out what your peers are saying about Bitrix24 vs. Microsoft Dynamics CRM and other solutions. Updated: March 2024.
    DOWNLOAD NOW
    768,886 professionals have used our research since 2012.

    Bitrix24 is ranked 11th in CRM with 18 reviews while Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews. Bitrix24 is rated 7.4, while Microsoft Dynamics CRM is rated 7.6. The top reviewer of Bitrix24 writes "A project management tool that offers great scalability and stability ". On the other hand, the top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". Bitrix24 is most compared with Zoho CRM, Asana, Odoo, HubSpot CRM and monday.com, whereas Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com. See our Bitrix24 vs. Microsoft Dynamics CRM report.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.