On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.
The most valuable features of Oracle CRM are its ability to customize to specific organization's requirements, stability, user interface, wide variety of use cases, scalability, ability to assign a plan using the manual close function, organization it provides, good sales, marketing, and service aspects, powerful service module, accommodation of a large number of users, fast and responsive performance, forecasting reporting section, comprehensiveness and scalability, coverage of most CRM activities, business lines, and business requirements, and a comfortable user interface.
One common issue is the complexity of the product, particularly for new users. Customization is also a time-consuming process that needs improvement, along with related upgrades.
The cost of the solution is considered to be on the higher side compared to other options, so reducing the cost to be more competitive would be beneficial. Integration and performance could be enhanced, especially in terms of mobile functionality and service-related features such as contracts and field service.
Marketing functionalities, including integration with social media and third-party apps, could be enhanced. Users also mentioned the need for better support and faster response times.
Additionally, improvements in data visualization and the availability of a cloud/SaaS option were suggested.
The return on investment (ROI) from Oracle CRM was positive and beneficial. Users expressed satisfaction with the system, highlighting its effectiveness in improving sales and customer relationship management. They mentioned that Oracle CRM helped streamline processes, increase productivity, and enhance overall business performance.
Users also appreciated the software's user-friendly interface and its ability to provide valuable insights and analytics.
The pricing for Oracle CRM is considered to be very expensive. It is mentioned that the solution is one of the most expensive CRM options available. The licensing for Oracle CRM is also described as expensive, with a license required to use the solution.
However, it is noted that the price is reasonable for a CRM and that the scalability and database flexibility justify the cost.
The primary use case of Oracle CRM is to manage customer relationships, drive sales, secure databases, and connect with customers. It is used in various modules such as HR, financial management, procurement, satellite management, security management, project planning, and project monitoring.
The solution is also used for voucher submission, performance tracking, appraisal, vendor relations, billing, sales activities, and handling customer profiles and customer service. It is smooth, easy to use, customizable, and regularly updated.
The customer service and support for Oracle CRM vary among users. Some users have a dedicated team handling support and have had positive experiences with Oracle's technical support. They find the support team helpful and essential for resolving issues.
However, other users have had longer response times and unresolved queries, leading them to no longer rely on Oracle support.
Some users found the initial setup to be difficult and challenging. However, others found the setup to be straightforward and easy, especially if the person installing it is a professional.
The deployment time varied depending on factors such as project size, customization, and business volume, however, it was generally mentioned that the easiest deployment would take at least three or four months.
The implementation process is described as ongoing, with new features and updates being implemented even after going live.
Oracle CRM is highly scalable and can accommodate a large number of users. It has been successfully implemented in organizations with thousands of users, and there have been no issues with adding new users.
The solution is customizable to fit specific needs and can be easily scaled up or down as required. It is particularly valuable for organizations that are expanding and acquiring new companies to have a scalable solution.
The scalability of the solution varies across different modules, with sales and service modules scaling well compared to marketing.
Oracle CRM is highly stable and reliable. It performs well without any bugs, glitches, crashes, or freezing. The solution is particularly stable when accessed within a local network, and it is even more stable when built in an Android environment. However, an internet connection is necessary to access the cloud.
Oracle CRM was previously known as Market2Lead.
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