Microsoft Dynamics CRM vs Salesforce Sales Cloud comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Microsoft Dynamics CRM and Salesforce Sales Cloud based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Microsoft Dynamics CRM vs. Salesforce Sales Cloud Report (Updated: November 2022).
656,862 professionals have used our research since 2012.
Q&A Highlights
Question: What are the pros and cons of MS dynamics vs. Salesforce CRM?
Answer: Lots of good information already presented! We work mainly with Dynamics CRM and BPM'Online, but have done a little bit with Salesforce, and it also pays to know your competition. Features - comparable, but it depends upon what you want to do. For example, SFDC has better reporting overall in my opinion, as there are some limitations to the built-in reporting for MSCRM. And sending a quote to a customer is way more difficult that it should be in MSCRM. Usability - comparable, but SFDC forms seem to load much faster than MSCRM forms. Performance & Availability - depends if you go MS cloud or on-premise. Cloud would be similar availability, but probably slower loading for MSCRM. Cost Model - MS wins. you can get the full CRM suite for $110 per user per month that includes Sales, Project Automation, Field Service, Customer Service. And their native mobile app. Compatibility with different mobile devices - MSCRM has a native mobile app for Android and iOS that works mostly well, especially for looking up data. Can take a while to load after changes have been made. There are some very good 3rd parties that enhance this option. Integration with other back end ERP - probably comparable to SFDC, but it can also depend on the ERP backend and if you are using MS Cloud or On-Premise. Usually a 3rd party integration tool is used to assist in this, unless you can just program to hit the CRM APIs as needed. Hope this helps! Good luck!
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Microsoft Dynamics CRM has a very nice UI, and is very easy to use. It's easy to install, has a lot of features, and provides good technical support.""Microsoft Dynamics CRM is a comprehensive solution and is well-integrated into other Microsoft solutions, including ERP solutions. Additionally, it is feature-rich.""I like the fact that I can keep track of everything I do in relation to my own job.""Microsoft Dynamics CRM has the same features as Salesforce CRM, but what I like about the solution is that it's customizable. It's also one of the top-rated CRMs in the market. I also like that the coverage system of Microsoft Dynamics CRM is very, very broad, which means you can do a lot with it versus what you can do with Salesforce CRM.""The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use.""The stability is excellent.""Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities.""I like that Microsoft Dynamics CRM works, and it's been okay. I like that it is a stable solution. My main reason for using it is that it is stable and meets our requirements from a functionality point of view."

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"The ability to work on it from anywhere is most valuable. All you need is a computer, a browser, and an internet connection to access your instance. It can be accessed from anywhere, which is pretty cool and user-friendly.""Salesforce's user interface is easy to use, and the reporting is good. It worked well with Excel, so I was okay with it. I don't know about integration with any other software because I didn't have to deal with them.""I like that Salesforce is ERP agnostic. In the past and at different companies, I have implemented new or replacement ERPs. It's best in class. I like that it's a SaaS. I like that it can work on any device—any Windows, Android, or Apple device.""It is a very good tool. There are a lot of interesting features. It is one of the best solutions.""On the high level, it's all about managing the clients, managing the opportunities around those clients, managing the tasks, calls, activities, all those things.""The most valuable features of Salesforce Sales Cloud are code hub management and sale opportunity management.""Salesforce is such a widespread software in terms of what it can do and its scope. Theoretically, you can run a whole company off of it. There are many valuable features, such as reporting and analytics. You can customize almost the whole environment is what appeals to so many companies the most.""It is nice to have the install base information at your fingertips when you look up a company."

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Cons
"From my experience, the solution's tech support could improve with a quicker response time.""This CRM system needs to be more configurable. Its performance still needs improvement, because its screens hang while querying data. It's also not highly scalable, so scalability also needs improvement.""Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need.""There are more people using Salesforce. Therefore, there are more partners, and applications for it, and is easier to use.""The solution could improve by having better integration documentation.""Microsoft Dynamics could have better note-taking capabilities. It should have more preset options where you enter notes by clicking a box instead of writing them out.""It would be better if it were more secure.""When it comes to any necessary changes or updates, we have issues. It is not very agnostic in terms of working with other platforms. A lot of data transformation had to be done internally in order to send it to various systems."

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"An area for improvement would be the ease of configuration.""I don't like the way parent-child relationships work in transactions between records in Salesforce Sales Cloud. NetSuite is a little bit more user-friendly in that sense. Salesforce Sales Cloud requires that you build everything from scratch. I don't like that. It leaves a lot of thinking and solutions to the consultants and the process is more prone to errors.""With the solution being very vast, they need to prioritize features.""Salesforce is a powerful tool and you need specialists to create or to develop new functionalities. It is a difficult platform to learn to manage and you need years to know the whole product.""The solution is secure. However, they could always improve on security.""Amount of storage provided is limited.""There are also certain restrictions on the reports in terms of the number of records. Ideally, that should be removed.""It would be nice if they had an ERP offering or a firm strategic partnership with a best-in-class ERP. So rather than say they're just ERP agnostic, you would pick whichever ERP you want, which is very generic. I think it would have a lot of merit if they partnered strategically with a best-in-class trusted ERP platform or acquired an ERP platform."

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Pricing and Cost Advice
  • "It's kind of pricey. It's about $50 or $60 per user."
  • "I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution."
  • "There is a license required to use Microsoft Dynamics CRM."
  • "The price of the solution is good but could be cheaper."
  • "We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support."
  • "Pricing for this software could be cheaper."
  • "The solution is open source and is free. However, it does require a Dynamics 365 subscription."
  • "My organization pays for the license, and I do not know how much it costs."
  • More Microsoft Dynamics CRM Pricing and Cost Advice →

  • "The subscription is on a monthly basis."
  • "The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis."
  • "It is a premium product, so it is not the cheapest solution. I think if it's implemented well, and you're getting the soft cost benefits, the efficiencies, it's justified. But not if you're looking at just apples for apples as a subscription, without the complexity that you can achieve. It can deal with complex business requirements. Some other CRMs can't. But you certainly pay, so it's a premium-charged solution. It's one of the more expensive ones."
  • "I have found Salesforce Sales Cloud to be expensive. However, it is the number one CRM solution in the world. It is worth the money."
  • "The main thing is it is costly. Salesforce it is not cheap, it's costly. Some of our customers say it is a costly solution. So, we have lost some sale opportunities regarding the high price. This is the main thing that we are facing. It is sales per user and the user price is about $150 per month, per user for the Enterprise Edition. The other edition is less than this, but it is costly. A company that has 70 or 80 users would pay more than $8,000 USD yearly because it is cloud based."
  • "My understanding is that Salesforce is a little bit expensive, but in terms of the efficiencies, automation, and visibility, I think it's definitely value for money."
  • "Implementation and add-ons may be additional costs."
  • "Being license based, the license varies by type. The pricing is considered average."
  • More Salesforce Sales Cloud Pricing and Cost Advice →

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    Answers from the Community
    Anonymous User
    it_user267600 - PeerSpot reviewerit_user267600 (User at a tech company with 51-200 employees)
    Vendor

    Well, the best CRM is really the one that matches the requirements of your business, because what works for one organization does not necessarily works for another. However, there are some common features that makes one system more attractive over the other. From my point of view, both of them are worth trying, but if you’d like to try some outstanding alternative, I suggest you to take a look at bpm’online sales https://www.bpmonline.com/sales/ - it’s a cloud CRM that includes out-of-the-box processes that serve as best practices for lead management, opportunity management, quote management, order and invoice management and so forth. Your sales team will definitely appreciate the pre-build processes that enable companies to jump start using the system from day one.

    it_user81342 - PeerSpot reviewerit_user81342 (Partner at a tech consulting company)
    Consultant

    We work with both platforms, we can do almost all applications with either platform.

    Features - Comparable
    Usability - Comparable
    Performance & Availability - Comparable
    Cost Model - Microsoft is Less Expensive
    Compatibility with different mobile devices - Microsoft needs third party tool for full functionality
    Integration with other back end ERP - Comparable

    it_user70698 - PeerSpot reviewerit_user70698 (User at a tech consulting company)
    Consultant

    It depends upon what you want to achieve. As well I am certified Siebel Core consultant and have worked wih SFDC and MS Dynamics, still all the three caters various features unique in their own way. Having said that if the client is in favour of MS Dynamics then

    Features - it is stil evolving and requires considerable changes
    Cost - it is defintely comparable with SFDC but not with Siebel as the cost is high in Siebel.
    Usability - it is not complex and lots of drag and drop
    Features available
    Performance - This depends on what the client needs are.
    Integration - requires more change and it has it's own challenges

    I hope this helps for now. Please feel fee to reach me if you need any further questions or clarifications

    it_user81129 - PeerSpot reviewerit_user81129 (VP Marketing at a tech vendor with 51-200 employees)
    Vendor

    I am not familiar with MS Dynamics, and have never used it. However, just from a look at the website, this package seems more the equivalent of a Marketo or Eloqua kind of application. At Liquidware Labs, we use Marketo, Salesforce, extended with RainKing.

    Not sure if my background would be helpful for this issue, but if this individual would like to speak with me directly about the goal for marketing with CRM packages, then I would be happy to discuss.
    Thanks.
    Grace

    it_user81639 - PeerSpot reviewerit_user81639 (Senior Consultant with 51-200 employees)
    Real User

    Please see the following article: http://learnsf.wordpress.com/2011/05/22/comparing-salesforce-with-microsoft-dynamics-xrm/

    A few anecdotes to consider:
    *The few MS Dynamics customers I know report that it has a lot of bugs, quirks and really cumbersome to customize
    *In one quote/evaluation I've seen, MS Dynamics had a final quote that was one third of a similar Salesforce quote (that is, same number of users, type of licenses, etc)

    it_user107976 - PeerSpot reviewerit_user107976 (Lead Consultant at a tech services company with 5,001-10,000 employees)
    MSP

    Microsoft Dynamics CRM -
    *Pricing based on your needs
    *99.9% Service Level Agreement (SLA)
    *Microsoft had a pre-developed reporting engine within SQL Server called SQL Server Reporting Services (SSRS)
    *MS Dynamics CRM Online is a true Microsoft Outlook application, not just a plugin

    Salesforce.com -
    *Enterprise Edition - $125/user/month , Salesforce Mobile Classic - $50/user/month
    *No Service Level Agreement (SLA)
    *Salesforce is repealing Outlook features; for example, users can’t manage opportunities and leads anymore
    *Salesforce doesn’t have a concept of a fluid user interface for Leads –> Contacts –> Opportunities

    Questions from the Community
    Top Answer:I'd like to improve some points within the workflow automation. I'd like to have better control over security. Technical support could be faster and more responsive. The pricing is quite high.
    Top Answer:I use it as a backend. I use it in many applications like automation.
    Top Answer:Compared to other CRM solutions, Salesforce is expensive. It is more affordable for enterprise users than for small businesses.
    Top Answer:I would advise others to just do their due diligence. I would rate it an 8 out of 10. It does what it's supposed to do with relatively little intervention on my part where I don't have to completely… more »
    Ranking
    3rd
    out of 72 in CRM
    Views
    5,617
    Comparisons
    4,738
    Reviews
    37
    Average Words per Review
    362
    Rating
    7.6
    2nd
    out of 72 in CRM
    Views
    6,925
    Comparisons
    3,623
    Reviews
    50
    Average Words per Review
    628
    Rating
    8.3
    Comparisons
    Also Known As
    Dynamics CRM, MS Dynamics CRM
    Sales Cloud, SFDC, Salesforce
    Learn More
    Salesforce
    Video Not Available
    Overview

    Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

    Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

    Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

    Offer
    Learn more about Microsoft Dynamics CRM
    Learn more about Salesforce Sales Cloud
    Sample Customers
    Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
    Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
    Top Industries
    REVIEWERS
    Computer Software Company29%
    Financial Services Firm21%
    Comms Service Provider8%
    Insurance Company4%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Government10%
    Comms Service Provider10%
    Financial Services Firm6%
    REVIEWERS
    Computer Software Company29%
    Financial Services Firm7%
    Comms Service Provider7%
    Marketing Services Firm5%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Comms Service Provider10%
    Financial Services Firm8%
    Manufacturing Company6%
    Company Size
    REVIEWERS
    Small Business52%
    Midsize Enterprise30%
    Large Enterprise19%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise17%
    Large Enterprise61%
    REVIEWERS
    Small Business47%
    Midsize Enterprise21%
    Large Enterprise32%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise11%
    Large Enterprise65%
    Buyer's Guide
    Microsoft Dynamics CRM vs. Salesforce Sales Cloud
    November 2022
    Find out what your peers are saying about Microsoft Dynamics CRM vs. Salesforce Sales Cloud and other solutions. Updated: November 2022.
    656,862 professionals have used our research since 2012.

    Microsoft Dynamics CRM is ranked 3rd in CRM with 43 reviews while Salesforce Sales Cloud is ranked 2nd in CRM with 50 reviews. Microsoft Dynamics CRM is rated 7.6, while Salesforce Sales Cloud is rated 8.2. The top reviewer of Microsoft Dynamics CRM writes "Works effectively with Microsoft tools and has been exponentially helpful, but is not agnostic when working with other platforms and requires a lot of work on the backend". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Has good flexibility but is slow to handle feature requests". Microsoft Dynamics CRM is most compared with SAP CRM, ServiceNow, Salesforce Marketing Cloud, Siebel CRM and Freshdesk, whereas Salesforce Sales Cloud is most compared with Oracle E-Business Suite, SAP ERP, Camunda Platform, Vlocity and Oracle CX Sales. See our Microsoft Dynamics CRM vs. Salesforce Sales Cloud report.

    See our list of best CRM vendors and best Sales Force Automation vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.