Blackbaud CRM Reviews

Name: Blackbaud CRM
Brand: Blackbaud
Rating: 4.0 (1 reviews)

4.0 out of 5

1 review
66% willing to recommend

What is Blackbaud CRM?

Blackbaud CRM helps organizations by providing a complete supporter view and an organization-wide toolset for managing your constituent base. Blackbaud CRM brings industry-leading fundraising, online applications, actionable prospect research and analytics, and multichannel direct marketing together in one platform to enable an integrated view of the constituent experience across your organization. Blackbaud CRM features prospect research tools that enable your organization to build in-depth prospect profiles, including analytics offerings that provide guidance around a prospect's propensity to give. These tools allow you to prioritize donors and successfully move them through their donor lifecycle to a major gift.

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Blackbaud CRM is the #36 ranked solution in top CRM solutions. PeerSpot users give Blackbaud CRM an average rating of 8.0 out of 10. Blackbaud CRM is most commonly compared to Microsoft Dynamics CRM: Blackbaud CRM vs Microsoft Dynamics CRM.

Buyer's Guide

CRM

August 2025

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Helped 867,349 peers since 2012

Blackbaud CRM mindshare

As of September 2025, the mindshare of Blackbaud CRM in the CRM category stands at 0.6%, up from 0.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Blackbaud CRM	0.6%
Microsoft Dynamics CRM	4.5%
SAP CRM	4.1%
Other	90.8%

CRM

Key learnings from peers

Valuable Features

"It was stable."

Room for Improvement

"One area of improvement is the UI and UX, which could be more upgraded."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our CRM Buyer's Guide for additional reliable information.

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Blackbaud CRM customers

Charleston Battery, Virgin London Marathon, EdVenture Children's Museum

Product Categories

CRM

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Blackbaud CRM Reviews Summary
Author info	Rating	Review Summary
IT Specialist at a educational organization with 1-10 employees	4.0	We used Blackbaud CRM to manage our donor database, appreciating its integrated profile feature. However, its UI and UX feel outdated, and mastering the CRM demands significant training. We didn't explore other solutions during my time there.