Bitrix24 Reviews

I use Bitrix24 in my company for project management, communication within our internal teams, and a bit of CRM and file storage.

The solution's most valuable feature is its project management functionality. Bitrix24's task managers are good. There are some flat payments to be made towards the solution's costs, unlike the charges levied per user by Bitrix24's competitors. Bitrix24 has everything you need, and it is not like Zoho, where you get to start for free initially, but when you wish to adopt and deploy the solution in your environment, it gets expensive. Bitrix24's marketing strategies are not up to the mark, and because of this, it is not a very popular tool in the market. In general, Bitrix24 is a good tool.

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version.

It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

I have been using Bitrix24 for two years.

It is a pretty stable solution. I have never had any issues with the solution, especially considering the fact that I use it every day. In our company, the employees work remotely. In short, most of our company's operations are managed remotely by employees, and we have seen that Bitrix24 has remained stable. If I face any challenges with the solution, then in our company, we delete it with the help of the support staff through video conferencing. The solution lags at times, especially when the connection is not really solid, which is the only time when the solution's stability is affected. You won't have problems with Bitrix24 if you have a good connection.

It is a scalable solution since it can handle everything we need in our company while offering good CRM capabilities to its users. Bitrix24 includes many third-party solutions that can take care of almost everything. You only pay once for the solution, even if multiple users use it, but I don't know what happens if you have a big enterprise with more than 8,00,000 employees. You can deploy Bitrix24 by yourself. If you don't use a cloud in your organization, you can deploy the solution in-house, though, in our company, we do not need to do such a deployment process. For regular use, Bitrix24 is a fine product that is scalable.

Bitrix24 is used by around eight people in my company.

In the future, my company may consider increasing the use of the solution, especially if we decide to scale up and add more users who manage the operations remotely. Bitrix24 is my company's go-to work platform, which we use for communication, task management, and CRM. The only challenge that we face in our company with the solution stems from the fact that it does not have an accounting feature. If Bitrix24 had an accounting feature, our company could have had everything on a single platform.

I wanted Bitrix24 since I didn't have a task manager. I found Bitrix24 to be better than Asana or Trello.

Owing to my technical background and involvement in working with software products for around 20 years, Bitrix24's setup phase is not an issue. In general, Bitrix24's setup phase was pretty straightforward. Many online videos are available to help a person with Bitrix24's setup phase.

The solution's deployment didn't take me a long time. I just went on the website of Bitrix24 and signed up before adding team members and creating tasks, meaning I started using the solution's task manager. In our company, we used it as a task manager before adding the CRM functionality.

The solution is deployed on the cloud.

With Bitrix24, I can take care of the maintenance and most of the things that are required. Since the use of Bitrix24 for our organization has not been at a large scale, we have not faced the need to maintain the solution. You just need to update the software whenever needed or visit the web version of the solution if you face any problems. In general, I don't see any maintenance issues attached to Bitrix24.

The product was installed with the help of our company's in-house staff, while the remote staff of our company carried out the deployment by themselves.

Though my company has not invested or purchased any subscription, I find Bitrix24 to be the best, perfect, and complete solution. Bitrix24 only needs to improve on its marketing front since most people don't know about the good qualities of the product. People should know that Bitrix24 is a good and cost-effective tool. For other solutions, you need to pay per user, meaning if there are 500 users, then you need to pay for the subscription of those 500 people, but with Bitrix24, you just need to pay once to get everything. Bitrix24 provides its users with good integration capabilities and plugins.

Though there is a need to pay towards the licensing costs of Bitrix24, for now, I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management. Even with the licensing costs, I would prefer Bitrix24. Bitrix24 might not be popular since they might not have concentrated much on marketing efforts. Though I have used solutions in the past, Bitrix24 helps me with my requirements. Bitrix24 does not have a lot of integrations, but it does provide plugins for WordPress. You can't find plugins for Zoho, Zendesk, or HubSpot.

For new users, Bitrix24 may seem like an overwhelming product with too many features. You should only use the features you need and not try out every scenario the solution provides. If you need a task manager, you should start with task management. We just increase the use of certain features of the solution when our need for it increases. It would be best if you did not try to do everything in Bitrix24 at once since it offers a lot of features.

I rate the overall tool an eight out of ten.

We use Bitrix24 to store contact leads and opportunities. For opportunities, we manage the entire business case from early stages until it is won or lost. Additionally, we use many automations, particularly email automations.

The CRM enables us to manage our job efficiently, offering functionalities such as quoting directly from the system. However, we do not frequently interact directly with customers through the CRM.

The most valuable features are data entry, the pipeline view with filters, and the automation capabilities.

There is a need for better integration with ERP solutions. Additionally, extracting data is challenging as it requires using APIs from Russian websites. Security concerns also arise due to the necessity of using Russian APIs.

We have used Bitrix24 for at least four years, since 2020.

Bitrix24 is very stable. I have not experienced outages or other major issues that would prevent us from using the solution.

The CRM is great, although it may lack certain integrations necessary for seamless scalability, especially concerning data extraction.

I received support from a consultancy partner, which has been satisfactory. Previously, there was a lack of technical ability in some scenarios. Overall, I am satisfied.

Positive

We are migrating to Odoo due to its ERP capabilities, which Bitrix24 lacks.

I was not in the team when the initial setup took place. However, I understand it was straightforward with consultancy help, and improvements continued as we used the solution.

The initial implementation was supported by a consultancy team. However, after the first month, we managed it ourselves.

Bitrix24 has allowed us to perform our work efficiently, justifying its cost by streamlining our processes. The tool facilitates making quotes and managing orders without needing additional systems.

Pricing is standard and charged per user. However, monthly invoicing is unavailable in Venezuela, requiring annual payments.

I have experience using SAP and Salesforce for comparison,however, did not evaluate them specifically against Bitrix24 for this purpose.

I recommend Bitrix24 for its impressive capabilities. Knowing the additional functionalities it offers, I would recommend it even though we are not utilizing all features due to our integration plan.

I'd rate the solution eight out of ten.

We use Bitrix24 to store contacts, leads, and opportunities. We use it from the early stages until a deal is won or lost. It includes many automations, especially email automations.

It allows us to do our job well, providing clear and organized data. The ability to make quotes directly from the system saves us from investing in other systems for quoting.

This product has a few standout features. The data entry functionality is excellent, and the pipeline views and filters are highly useful. Automation is also a valuable feature.

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

We have been using Bitrix24 for at least four years, since 2020.

Bitrix24 is very stable. I have not experienced any outages or issues that would stop me from using the solution.

I received support from a consultancy partner of the solution, and it has been great. Although there were some gaps in technical ability initially, I am now satisfied with the support.

Positive

The initial setup was straightforward. Although I wasn't part of the team during the initial phase, I understood that it was simple. We had consultancy support initially. Later, we managed by ourselves.

Bitrix24 has paid for itself by allowing us to keep things organized and efficient. The ability to make quotes within the system adds to its value.

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

We are migrating to Odoo because Bitrix24 lacks ERP integration, which is crucial for us.

I would recommend Bitrix24 to others. Although we are moving to another solution, Bitrix24 offers impressive capabilities we haven’t utilized fully.

I'd rate the solution eight out of ten.

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking. We want to use the solution for team collaboration and video conferencing-related issues.

Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much.

I have been using Bitrix24 for two weeks.

Bitrix24 is currently under POC testing, and three to four users are using it with multiple use cases we have given them. Otherwise, we are looking at around 600 to 700 users using the solution in our organization.

The solution's pricing is quite average and not expensive.

We are evaluating different project management tools like monday.com and Odoo. We are currently testing all of them, and they have their own licensing features. Compared to the other solutions, Bitrix24 is quite economical.

As a task-oriented organization, we seek a solution to help manage and monitor our staff's KPIs. At the year's end, we can have a proper human management system with proper HR and target-oriented appraisals. Hence, we must have proper visibility of the targets and findings of our staff and team members.

Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much. As we keep using it, it may get easier for our users and our implementation team to digest its working methodology easily.

Overall, I rate Bitrix24 a seven out of ten.

SME customers usually use Bitrix24 for wireless services.

Collaboration and CRM are the most valuable features of Bitrix24.

The solution's open channel and contact center could be improved.

I have been using Bitrix24 for the past three years.

Bitrix24 is a pretty stable solution. I rate Bitrix24 a nine out of ten for stability.

I rate Bitrix24 a five out of ten for scalability. Our clients are usually medium-sized businesses with around 50 employees.

I rate Bitrix24 an eight out of ten for its ease of initial setup.

The solution's deployment takes one to two weeks. While deploying the solution, we understand the process of the customer. We set up the account and customize it to our customer's needs. We set up the modules that our customers want to use.

I rate Bitrix24 a six out of ten for pricing. Bitrix24 used to be cheaper, but now it's getting expensive. The solution's monthly licensing cost for one customer is around $ 80.

Bitrix24 covers pretty much all the needs of a small or medium company. However, for enterprise businesses, the solution can present a lot of difficulties.

Overall, I rate Bitrix24 an eight out of ten.

We use Bitrix24 to register new deals or leads. For example, if we have a new lead and don't yet know if the client will ask us for a proposal, we will use Bitrix24 to track the deal. We put all of the information regarding the deal into Bitrix24, including everything we need for our presales. We also do client proposals and invoices through Bitrix24. 

Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us. It also gave us a better overview of ongoing deals and put all of our deal-related information in one place. 

What I find the most valuable about Bitrix24 is that we can customize quite a bit. We can add camps, personalize it for our use, and get it closer to what we need.  

Our financial department does not use Bitrix24 because it's not good for the sort of work they do. Once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale.

 Bitrix24 is a little bit complex in my opinion. It is not so easy to use. 

The solution could also benefit from more internal cohesion within the projects that we create. For example, within Bitrix24, you can create multiple activities for a project. However, individual users can create activities related to the project separate from the project. This has a negative effect on workflow. 

We are actually looking into a simpler tool that is geared more towards financial departments. It's a simpler CRM, but that could actually be more beneficial for us. Bitrix24 comes with lots of options and tools, but at the end of the day, it's too complicated for us. 

I would like to see a Bitrix24 for inventory. A module that we could use to replace ManageEngine would be nice and as ManageEngine is very expensive.  

I have been using Bitrix24 for more than five years, closer to 10. 

I think Bitrix24 is stable. We had many problems with it in the beginning; we have been using it since 2013 or so. It was difficult to create new projects in it and we were running into a lot of bugs, but we are not running into those anymore. 

Bitrix24 is scalable. We can increase the number of users without a problem. 

The Bitrix24 tech support was good. They always answered our queries. 

The initial setup was easy but it took some time to make the tool work best for us. It is a complex tool. 

We deployed in-house with the help of the Bitrix24 reseller. Some of our employees received Bitrix24 training and were able to customize the tool for our needs. 

Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much. 

Bitrix24 is a complete tool, at least the commercial part of it is. However, it is complex. If you are looking into Bitrix24, make sure the processes in your company are very well-defined. Otherwise, things can get really messy quickly. 

On a scale of one to 10, with one being the worst and 10 being the best, I would give Bitrix24 a six for overall performance. 

We use Bitrix24 for project management and CRM.

Bitrix24 is a user-friendly solution that is easy to use.

The solution’s performance could be made faster.

I have been using Bitrix24 for two to three years.

I rate Bitrix24 ten out of ten for stability.

Around 30 users use the solution in our organization.

I rate the solution an eight out of ten for scalability.

Bitrix24 has quite an unusual way of support because it distributes and offers support through its partners. The first partner we talked to wasn't really helpful, and the one we have now is great.

Understanding the solution's setup took a while, but it's quite simple when you use it.

On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten.

Bitrix24 has helped enhance our team collaboration and optimize our project management. Bitrix24 is deployed on the cloud in our organization. I would recommend Bitrix24 to other users.

The solution's UI is user-friendly and easy to use. The solution's user interface can be organized according to the person's preference. While one department can have CRM as a main view, the second can have tasks, calendar, or other options. The solution’s mobile application is also easy to use.

Overall, I rate Bitrix24 an eight out of ten.

Bitrix24 is very useful for running projects. Once your company gets new clients, you can use it to link to the project, create a new project, follow up on the project, and set deadlines. You can also adapt with the local departments to assign roles, such as who is watching, who is leading, who is creating other tasks for their colleagues, etc.

It can be used for sharing the number of jobs for one project, procurement, and creating presentations and offers for the company. You can see the payment status, the amount, and whether it has been paid or not. We can monitor different projects because I have 17 projects running and cannot keep track of every single project. I have a service department that needs to work with China, the USA, Europe, Poland, and Turkey. When we have a new request come in , it's impossible to keep everything in mind and not forget without this online system.

The data interpretation feature in Bitrix24 is good. You can see how data is organized, and you can build it to your needs. With Excel, you can use formulas to create some patterns, which is time-consuming. But with Bitrix24, all you need is to put in the data, and the whole system is already organized in an orderly manner. You can also adapt it to your company's needs and make it a standard for all departments, ensuring everyone is organized. That’s because when you work in Excel, people use different tools to create whatever they want, and you can spend days organizing the data.

Bitrix24’s interface needs to be improved. Currently, we have a team of developers that are implementing our vision of this system. I hope they will provide the service for us soon, and then I will analyze what else needs to improve.

I started using Bitrix24 in 2020.

We didn't find any problems with Bitrix24. I personally never had any problems with organizing or creating something using Bitrix24. I believe keeping the IT infrastructure working is more important than the software. I would rate Bitrix24 a ten out of ten in terms of stability.

Big companies like Ernst & Young have their own systems. I'm unsure if Bitrix24 would fit big companies with 60,000 employees worldwide and have lots of data and information. However, Bitrix24 is more than enough for a small company like ours with fewer than hundreds of employees. I would rate Bitrix24 an eight out of ten in terms of scalability.

We have our guys that do all the technical support and the system creation for our company. So we didn't have any problems with support, as far as I know.

We previously used a different solution that worked on a ticket mode. We also used it as a communication tool for the companies between people.

We always wanted something for free, but Bitrix24 suits us very well. Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract. Since it fits us perfectly at the moment, I would rate Bitrix24 a ten out of ten in terms of pricing.

I would rate Bitrix24 a nine out of ten. Currently, it is the solution that our company needs, and I am not searching for anything else because we have many projects to complete.

We use the solution in our company for patch management and workflows. We are also planning to use it for managing PIM applications.

The workflows provided by the solution are one of its most valuable features.

While many companies use Bitrix24 for its CRM functionality, in our company, we use the solution primarily for workflows in applications, making it a database platform for us. In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement. Hence, we are looking for other products to help us scale up the use of workflows, which is very important for us in our organization since the people in the company are not very proficient with such solutions.

I have been using Bitrix24 for two years. Also, I am using the Bitrix24 On-premise Edition meant for enterprise users. I am a user of the solution.

It is a stable solution, and it is continuously being developed. So, Bitrix24 comes up with updates regularly.

It is a very scalable solution. We have around 200 people in our company working on the solution. We have one main admin person and two or three admins in the supporting role to take care of the solution. Our company's plans to increase the solution's usage depend on its workflow functionality. Therefore, we are in the process of incorporating more digitized workflows. However, upon evaluating the UI performance, we have found it to be not so great. But, now we need to evaluate if there is anything more we need to discover.

There are always issues with bugs in the solution, so whenever we encounter a bug, we try to find out how the bug got developed in the solution. Also, if there is anything in the documentation that is unclear, we need help figuring out the documentation part. I rate the technical support team a nine out of ten.

Positive

Since we have a SI working for us, that person was responsible for the initial setup process.

In our company, we secured the reseller's help while trying to implement the solution. So, the reseller, First Mind Software Solution, has also helped us in the maintenance, setup phase, and upgrading process. The implementation process was done very fast. It was in two days.

The return on investment for the solution was very good despite not reaching the expected one-thousand users online. The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows. The product helped our company save time, money, and labor. Our processes were streamlined, and we could continue working with the help of the solution. The real challenge is when the process gets too big and becomes less easy to manage.

Price-wise, it is a very cheap solution. My company had paid once for the licensing cost of the solution, which was also available online, and we paid about 25,000 USD. After that, we only had to pay 25% of the initial plan yearly, including the support and maintenance for the solution.

Camunda and Pega's Vision are some of the solutions we are considering over Bitrix24 since, feature-wise, we considered their UI. However, we have to check and consider many more things like their knowledge transfer, knowledge base, and how they present instructions to their users. We also have to look at their data security, and they'll look at the other features. Most importantly, we need to check if they offer local support.

I totally recommend the product to those planning to use it. They should probably try the subscription version before opting for the final product. It is always better to choose the on-premise version of the solution. Since it is not scalable and hard to manage workflows, I rate the overall product a nine out of ten.

We use Bitrix24 to maintain all our client contacts and project information. From a functional standpoint, I would say it has a lot of functionality. We're probably only using about 60% of it; we can do better. However, it requires extensive configuration and training.

I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea.

It's basically a fully integrated package.

There are sufficient alerts and communication. You need to configure it if you want the enhancements.

I believe it can be complex for basic usage.

We, as IT users and managers, need to invest more in training, testing, and utilizing the various functions, as well as introducing best practices. I believe it is how we, as users, interact with it.

Training and support are provided by Bitrix24 but it's all virtual

The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming.

I have been working with Bitrix24 for the past four years.

It's the most recent version because it's on the cloud and is constantly updated.

Bitrix24 is definitely stable.

The one we purchased is not scalable, but it is fully packaged. It is fully packaged and contains all of the functions we require.

We have fewer than 20 users in our company. We are a small company. It is widely used by everyone.

We mostly communicate with them virtually, through a conference call, a virtual meeting, or an email. You have a support ticket.

They respond quickly.

We recently purchased a Cisco firewall. We are waiting for the equipment to arrive so we can configure the firewall and VPN to create our own privately controlled VPN.

We haven't put it to use yet. We're still waiting for the equipment. We only recently purchased it.

We used to have our own virtual VPN system. There was no firewall in place. We were reliant on broadband fiber-based services, but they proved prohibitively expensive. So we decided to go it alone.

Vox is one of Africa's service providers, and they have a full suite of fiber services. And they have the equipment and expertise to manage, configure, and maintain it there.

Many of our systems are hosted in the cloud. For the leading nonprofit, we use Google Suite and Microsoft Office 365, and Bitrix24 as a CRM. Our financial system is Xero accounting and Sage Accounting.

It is very easy to set up. The basic setup is easy.

Deployment can take up to three months depending on the setup and end-user training.

I can't recall because we got it at a steep discount.

The cost is $2,500, which will be spread out over 18 to 24 months.

I usually download a lot of documents for research purposes, to keep up with what's going on in terms of trends. After reading it, I keep track of some of the most recent strengths and compile a report for the non-profit organizations that we deal with.

We do not implement any solutions.

There are numerous new products in cloud computing, some of which are truly excellent. I bought one in the last few months. 

You must conduct thorough research because once selected, you want your users and your organization to embrace and embed it. 

My advice is to conduct research and comparisons. And that's what we need over the next few years; we compared a number of products before arriving at Bitrix24. 

But I'm sure there are other better products out there that we should look into. 

However, once you've acquired the CRM or ARP, you're almost like locked into it.  If you want to change management or buy a new product, you must make a significant change.

I would rate Bitrix24 a seven out of ten.