We compared Microsoft Dynamics CRM and Monday.com across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure. Monday.com is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities.
Room for Improvement: Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance. Monday.com users want additional automation rules and better integration with third-party apps.
Service and Support: Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. Monday.com has garnered positive reviews, with customers commending its exceptional and timely technical support.
Ease of Deployment: Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it. Most users say Monday.com’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging.
Pricing: The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors. Monday.com's pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable.
ROI: Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations. Monday.com customers have reported increased productivity and more efficient task completion.
Comparison Results: Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface. Monday.com users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say Monday.com could improve by adding more automation options and simplifying integration with other applications.
"The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use."
"The solution is stable."
"I like the fact that I can keep track of everything I do in relation to my own job."
"The most valuable feature is that it's easy to use and can work with any Microsoft solution without problems."
"Right now we're using the financial features, and we haven't tried the inventory. It's useful more on the financial side."
"Microsoft Dynamics CRM has the same features as Salesforce CRM, but what I like about the solution is that it's customizable. It's also one of the top-rated CRMs in the market. I also like that the coverage system of Microsoft Dynamics CRM is very, very broad, which means you can do a lot with it versus what you can do with Salesforce CRM."
"The most valuable feature of Microsoft Dynamics CRM is its performance."
"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable."
"Integrations such as the one for Slack have helped us receive updates on tasks immediately as they occur by other team members."
"It has kept all our departments accountable and gives a quick birds-eye to see how projects are progressing."
"The appearance of Monday.com makes it easier to consume and digest."
"The most valuable aspect is tagging certain employees for certain tasks."
"The sales sheet where we keep track of all transactions including transaction history, customers, and all necessary records is great."
"I love being able to set up alerts."
"Time tracking has been a godsend."
"It allows you to be granular, and send each step."
"It would be better if it were more secure."
"Microsoft Dynamics CRM could improve by being more user-friendly and having a better design. I have used Service Desk and it is not user-friendly but this solution is worse. The graphical interface is not intuitive, you need someone to guide you or you will have difficulties navigating around to find the file you need. The data we are normally dealing with is boring enough and the interface could be more attractive and more exciting. The tabs and arrangement could be done better to be more user-friendly. Microsoft Excel, PowerPoint, and Word are fine and Microsoft should extend their user-friendliness and intuitiveness to Microsoft Dynamics."
"Microsoft Dynamics CRM could improve the built-in reports. The ones that are included are pretty generic unless you subscribe to Microsoft BI, which is an extra fee. They should offer the reports without having to purchase a separate subscription for Microsoft BI. However, the reports in Microsoft BI are fantastic."
"The integration capability with other systems could be improved, particularly the Lead Generation system."
"My company's biggest challenge with Microsoft Dynamics CRM is wanting to market solely to leads without having to create a contact and link the contact to the lead. From a marketing standpoint, there's room for improvement in the lead process of Microsoft Dynamics CRM."
"Microsoft Dynamics CRM can improve by having integration with Slack. Additionally, the solution is incomplete, and we must use other solutions to fulfill our needs."
"Microsoft Dynamics CRM can improve by adding more artificial intelligence. Additionally, they should add more modules, such as account-based management, that are available on other platforms such as salesforce.com."
"The product is very old."
"The docs could be improved."
"As far as I know, when I make a new entry on a Board, and I'm putting in the first piece of information, you can't just hit return or tab to the next element."
"While there are most of the features that users aspire to see in managing daily plans and tasks, they could focus to bring in extensive and comprehensive features of project management and grant management."
"I struggle to use the mobile version of Monday.com."
"It would be ideal if Monday.com had this feature within itself, for example, if an input PDF or image was within it, then with one click the person can review it within Monday.com without going to different software."
"The workload widget should work with the time-tracking column for more accuracy in managing team resources."
"They need to improve the user interface of the automation/integrations."
"More demos on how to navigate and set up certain functions could be helpful."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while monday.com is ranked 1st in CRM with 222 reviews. Microsoft Dynamics CRM is rated 7.6, while monday.com is rated 9.4. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and Oracle CX Sales, whereas monday.com is most compared with Wrike, Asana, Zoho CRM, Microsoft Project and Odoo. See our Microsoft Dynamics CRM vs. monday.com report.
See our list of best CRM vendors, best Marketing Management vendors, and best Project Portfolio Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
