monday.com Reviews

We use monday.com for pretty much everything. We use it for project management, internal project management and task management, and we're starting to use it more for internal HR processes such as time off. 

We integrate it with Microsoft SharePoint and Outlook so that we have visibility across the board for ourselves.

We pretty much couldn't survive without it now. It's our go-to system. We've been able to do everything internally, saving us time with meetings, and helping with communication internally and externally. We can assign guests to our account and they see certain things so we can collaborate with our customers efficiently and professionally through the platform. We can do simple tasks like requesting time off, as well as financials, balance sheets, customer satisfaction surveys, communication plans, risk management, and time sheets. We pretty much do everything in it. We would have a hard time using any other system now. We heavily rely on it because it works.

It helps give our customers visibility. We use the automation for automatic responses to emails. We develop forms in monday.com and embed them into our website and they can use them to submit a ticket. It helps our customers have visibility and understanding of what's going on and allows us to scale at an efficient rate without incurring a ridiculous cost.

And its scalability has been another benefit. monday.com has been able to save us time and reduce the overhead costs that would normally be associated with running a project. I've been with companies that are still managing projects out of Excel sheets and they can have a project manager only handle a handful of projects. But with monday.com, you can have a project manager manage eight different projects efficiently and effectively.

Another advantage is that the cost is predictable. You're not going to get any crazy costs as you scale, so it's a good model. We have had a good growth rate in staff and we can pay better salaries and have better benefits because our one system can do pretty much everything that would normally take three other systems to do. It integrates with everything. It has been great.

It also gives managers the information they need for decision-making. It makes it so easy to see a lot of data in one dashboard. You can stand back from data and get an overview or drill in as close as you want on it. If you want to see something as a whole, as an organization, you can do that easily. If you're trying to dial in and see specific data, that is also easy to do. You can make more informed and strategic decisions based on reliable data, knowing that it's all accurate and up-to-date. You can alter it in any way you need to, to make whatever decision you're looking to make.

While every project has its issues, monday.com has created a way for us to get ahead on a lot of things before those issues become actualized. When it comes to projects with our customers, it helps us communicate and say, "This is the risk," and we can constantly update them and say, "We're getting closer." We can set time limits on things and triggers. It has helped us mitigate risk and increased our efficiency on projects so that some of that risk doesn't even get realized. And if it does, we planned for it, we saw it coming. Nothing is taking us by surprise.

Without wanting to sound super dramatic, it has reduced project delays for us by almost 100 percent. You're never going to be able to completely eliminate some risks, but the fact that we're able to see risk coming from a mile away makes all the difference. We do IT work and professional services work for the government, which means we do a lot of planning at the beginning. A lot of the risks that are associated with the projects that we do are supply-chain related. They're very common. The risks in our projects are very repetitive. 

It has really created visibility across the board so that we don't get blindsided by anything. And if we do, monday.com still supports us through it. If we get blindsided by a risk or a discrepancy on our project, we can use monday.com to help manage it and do "lessons learned". We can look back at historical data and see what happened, what triggered it, and adapt and move forward from it, making tweaks here and there to our templates or adding something to our risk registrar management tool.

The most valuable features for us are the 

• automation
• scalability 
• ease of access—the low-code, no-code part
• user-friendliness
• integrations.

It's very easy to use. When we were trying to pick a system, we looked at Asana, Jira, and other platforms, and they were very cluttered. But monday.com is very user-friendly. As a user, everything is very clear. You don't need to be too tech-savvy to understand it and it's very easy to pick up on and learn.

We're primarily an IT company, but we do have some non-tech staff. We developed the platform in the beginning and templatized everything. That means we're able to create workflows and create diagrams for workflows, making it very easy to understand. The automation helps by taking the guesswork out of a lot of things and that makes it very easy for anybody, at any level of technical experience, to pick it up fairly quickly.

The visuals, the way the interface is presented, are great, very user-friendly. It's quick to load. You can see the lanes everybody has and where they divide and where they overlap. Going back to the workflows, you see how everybody works together and the dependencies.

It's also customizable so that we can share a certain view with our customers and have an internal view. It's clean, it's professional, and color-coded so it makes sense. There are features that enable you to color code certain things when certain triggers happen. For example, when something financial goes negative, you can make it turn red. A lot of it is one-and-done. You templatize something and it's going to be like that every single time.

It's very flexible and very forgiving. If you mess up, it's pretty simple to go back and see exactly where you messed up, but it even creates things in a way that it's hard to mess up. The permissions it enables are great. Overall, it's just a great system.

And one of the main reasons why we did end up going with monday.com was because of the Gantt charts that it comes with. A lot of it is native and it comes with templates already created. Often, if we don't have a template that fits a certain project, monday.com's templates will be the perfect starting point. We have a choice of a number of styles when it comes to project management, including the standard Gantt chart, WBS, and agile frameworks, which help because we do sprints. All of that is native and very easy to access and use. It makes sense. You can drop and drag, create relationships and dependencies. You don't really need to know all the crazy technical aspects of project management to understand it and see what's next, what's been done versus what needs to be done.

I would like to see a little bit more versatility with the integrations that it has. It's pretty versatile as it is. We can send emails from monday.com, but when it comes to the format, we don't necessarily want to always have the monday.com logos. We want to be able to make the emails we send out from monday.com, especially if they're coming from a specific person, look like they would if they were coming from our Outlook.

Sometimes the formatting or embedding in our website gets a little weird. If that were a little bit more customizable, that would be nice. 

And being able to change the format of the forms that are used, visually, would be helpful. The forms are still great, but if they were a little bit more customizable, that would be nice.

I've been using monday.com for almost a year now.

I've never had any issues with the stability of the platform. I believe it's on AWS and it has an uptime of 99.8 percent. I've never experienced any downtime.

It's extremely scalable. That's one of the main reasons we picked it.

I contacted their technical support a couple of times in the beginning. I didn't have any issues, and they got back to me quickly and they followed up.

Positive

I have used Microsoft Project and another solution called VTiger before, with companies that I was with prior to starting my own company. They were confusing with a lot of moving parts. It was almost like you had to go through training just to understand them. Whenever it came to onboarding somebody, it was always a lengthy process to get them up to speed. With monday.com, it's very forgiving so you can go in and just mess around with it and figure it out.

Once we got the licenses, I went through all the templates that it already had and went through their YouTube channel, which was very informative. I learned as I went and, after about a month, I had a very solid foundation for what I was looking to get out of it. It developed past that and now it's well-established.

Now that it's all templatized, it takes no time at all to create a new project. We created a master template when we got monday.com. Once an opportunity is won, we switch the status to "won," and that triggers a new project in a folder, and it is already templatized. We make a few tweaks here and there, which takes 20 minutes to an hour, depending on how complicated the project is. But we have a pretty solid process that we follow for just about every project. Even if we do change things, it's not by much.

Almost every solution that I've worked with offers templates, so creating new projects with them is very similar, but a key difference is that when we do have to make those changes, the relationships are still easily established with monday.com. If we get a project that is not what we normally do, if it's something completely different, we can support it and still get the right data without needing to revamp or create something completely from scratch. We just alter whatever we need to alter and it's there.

Our monday.com admins can do whatever they need to do, including adding other users, guest users at no cost, and as many viewers as we want, at no cost, because we have the Pro licensing. In terms of deployment, it's very easy and straightforward. We have it templatized and it's all automated, so we don't have to think about the deployment part of it. It does it for us already.

In terms of maintenance, depending on what I'm doing for dashboards, sometimes I need to go in and establish a relationship, but it's just a matter of connecting a board for the data transfer. But I don't have to do updates or any sort of maintenance on that side of it.

We have absolutely seen return on our investment. People can handle more projects without overextending themselves, getting burnt out, and without being overwhelmed.

There is also a return on investment from the hours saved.

And the ratio of revenue to how much our licenses cost us is significantly in our favor.

It's definitely affordable. I don't think it is necessarily the cheapest, but it's definitely not the most expensive. The price is well worth the value that we get out of it.

If we need more licenses, we know exactly how much that's going to cost us and our licenses go further thanks to the scalability. The cost for monday.com is predictable and we don't ever need another system. If we ever get to 1,000 employees, we know exactly how much it will cost us to have those licenses.

I did trials of five different project management software tools. Aside from monday.com, I tried Asana, Jira, Microsoft Project, and Zello. monday.com took the cake against all of them, primarily because of the user-friendliness and ease of access.

Anybody with any skill level would be able to use monday.com and be efficient. You don't necessarily have to be a project manager to use monday.com. You can be in any type of position and it will make it more efficient. We're able to do HR and finances in it. Whatever the work you do, it can be transitioned easily into monday.com and easy to figure out.

Have a clear understanding of what you're looking to get out of a system. monday.com makes more sense when you have a clear idea of what you're looking to get out of it. You're not going to be able to take advantage of all of it and there could be other systems that are going to better suit your needs. But monday.com is a really good system when it comes to being able to scale, manage your costs, and still focus on customer satisfaction.

It's for cross-collaboration across multiple departments and external partners to have clear information in one centralized place rather than emails or spreadsheets.

The main benefit has been having something that is non-Microsoft-based software for integration, where there are more ways for you to not let everyone create duplicates. So, access management obviously is one thing, and the other thing is that it's a central repository with very clear features. You can add names, and you can add people in different splits. For me, its benefits are communication, clarity, and transparency on plans and also the ability to access the data asynchronously across the business.

It hasn't helped much with reducing project delays, but it has been helpful for project participation and collaboration. All of the work is marketing or campaign-based. It's more about information sharing and clarity rather than making things faster. It's just about making things work together. We were not doing that previously, but now, we are doing it. We are 50% better because previously, we were not able to do it, but now, we are able to do it. The other half is the people aspect of it.

There is more clarity on what other people are doing. Previously, things were locked in behind spreadsheets and SharePoints. In a large organization, you don't have access to everything. So, a lot of times, it took a lot of time to just ask for access to different things, whereas now, people need to come and put things forward.

Shareable boards with external partners and a couple of automations are valuable. I also like the simplicity or the clarity of the platform, and how it's a one-stop shop for everything rather than having multiple spreadsheets and folders.

There is definitely a learning curve in setting it up and using its features. What is lacking is some more proactivity from the monday.com team to teach. They gave us ours, but they never reached out to check if we wanted to use more of the features or do any kind of improvement on the usage. It has been very hands-off even though we had a couple of hours with them. Any nudge, videos, and things like that would be helpful. Other companies have done a much better job in terms of educating users, but at the same time, non-tech companies never thought about workflows and automation in that sense.

The ability to build the dashboard and visualizations out of the data that is in the platform could be better. There are no color themes and no further customization on that front, so you cannot brandify or white label all the platforms to make it look more like your business rather than a generic one.

In terms of flexibility, sometimes, I'd like to lock more features so people cannot add things that are not validated. At the same time, there are sometimes too many features and you don't know which one would be best for each use case or each type of data. That's where working with someone who is the monday.com champion would help from their end. 

In terms of providing the insight to empower decision-making, it's very user dependent. In my case, the main challenge is to get people to fill in the data and provide the data into it. There's no way to load the data from a spreadsheet or do something like that. A couple of the integrations with other platforms are a bit lacking. If I want to import something from Jira, it hasn't been bifurcated. How do I import things from Trello or other platforms? The integrations with Teams to send chats are also not that great. It claims to have a lot of integrations, but when you do a big deep dive into those integrations, they are not quite there, or you need to program a lot. You feel unsure of how to do it. It starts to become time-consuming after that initial adoption. It becomes more of an organizational challenge if you are in a big business. It doesn't necessarily sponsor the project management office to have those automations.

We have been using it for 18 months to two years.

The uptime has been 98% from what I've checked. I had more issues with them locking out our licenses because of their own internal mistakes. So, technically, it's good. I had to email them three or four times because our license expired or something like that, and I constantly get a tag of when your trial version is going to end. So, it's a bit annoying from a customer service perspective.

It's scalable, but you need someone to manage the solution. It will never be very automatic to put a lot of people in and do lots of bulk edits. That's the piece that I'm more concerned about. You will need someone more technical to do such things.

It's mostly used within marketing across different local offices and then the global central office, but it's primarily marketing. It's a small team.

We've got 80 licenses that we've got approved, but we've got 180 users. What happens is that we give access to a lot of agencies to visualize the data. That's usually the most important thing, but they're not all participants in the workflow. It's more like they can see what's happening. It's not like we have 180 people logging in every day.

In terms of maintenance or governance, we don't have all the things because there's no one who's a technical product owner of the solution, which is the main challenge when adopting these things. The first couple of months, it's easy, but as you start to create the technical depth of owning a platform, it's a hidden thing, and people don't realize that that work needs to be done.

I'd rate it a five out of ten. I haven't used it a lot. They could do some more customer success where they do more proactive scouting for opportunities telling us that we see that you have five boards that are the same, you should do this with them, or we see that this field here is having lots of different entries, this is how you fix it. That's what I expected to do with them, which I haven't.

Neutral

We relied on Excel spreadsheets, which was terrible. It was mostly manual work, and there was a lack of continuity when people left.

I am doing its implementation. We have 80 pay users and then another 80 on the agency side, but we have lots of different pods of users of monday.com across the business as well, which is a bit challenging. We have people using monday.com adopting the license from the agency instead of our own license. It's more of an internal challenge than a monday.com challenge, and then monday.com is also not able to disclose who's using it from a privacy point of view.

The initial deployment is easier, but it becomes more complex over time. The more use cases and the more people you have, the more you start to need someone dedicated to all the management, such as handling access and managing the platform as an asset. The internal change in the business is also what's driving us to be able to adopt it. It's not only on the platform, it's how the businesses are changing, especially working on different sites or in different location time zones. These are the things that typically did not happen before because there were fewer digitally shared things.

It took us a year to reach some kind of saturation of users. The way you set up the board is fairly quick. One thing we're struggling with now is the governance of it and having multiple boards with the same information and not being able to govern them correctly. You do one or two boards, it's fine, but if you do 10 of the same piece, suddenly, you need to have some governance. Those are the kind of things that we would have done more with the monday.com team, but I know nobody else pushed that much. In my opinion, it's more on them to nag us on customer success than the other way around. That's how it happens with my other partners. They try to get us more engaged.

It's quite expensive when it goes to the enterprise license. Other tools like Jira cost 5 a month, and then their enterprise license is 38 a month, which is quite expensive for what we can do. It's £500 for a tool on a large enterprise. I'd have hoped that enterprise costs go down, not up. The pro license is £14, and then everything else is much more expensive, which is another barrier for us to adopt because other comparable tools are much more affordable when you have such a high multiplier as well. The difference between adopting it across both is more than twice the cost.

We didn't have any other tool. I brought it in as a champion to the business. The big challenge in a large organization is that adopting IT software becomes shadow IT because it just becomes hard to manage it. The other piece is that if you adopt a couple of users here and there, they don't want to invoice users individually in five different countries, which is completely understandable from a business cost perspective, but it's definitely a barrier to adoption. They've been super flexible on this in terms of allowing us to bring users, but from an admin perspective, it has been hard to adopt when it's bottom-up adoption.

It's good for helping break down silos within our organization. If people do adopt it, it becomes easier for everyone to see the data in one place. It doesn't solve the problem when the organization is really messy, but it's a key driver for data sharing transparency and reduction of emails.

You need to define the process first rather than trying to get the tool to solve the process. It's a medium to enable something that is already somewhat defined in your business. You probably need a change management sponsor because adopting new tools is a lot about user engagement. I'd advise having someone who's going to manage the tool moving ahead. You cannot just adopt and have no one who is going to be the actual admin of it because it will create complexity over time, even if it's going to simplify things in the long run. So, keep that in mind when doing it.

It's pretty straightforward but only for more technical people. I've been using it for a long time. I've been using it in other companies, and it's a four out of five in terms of ease of use for non-technical people. I really enjoyed the tool, and I'm a champion of it within my business.

People who are not used to project management or some scrum methodologies or anything like that might struggle with it because typically, people think in waterfall or Gantt charts, so they don't have the management background to run these things. In terms of its ease of use for non-technical users, I'd rate it a seven out of ten.

It's quite good for viewing projects and timelines. Being a mostly web-based platform, there are a couple of limitations to how you visualize it. I don't use it a lot for that use case. Typically for me, the most value is for a centralized slate that is not a spreadsheet where you can add project items rather than digitized timelines. My projects are less time-bound and more feature-bound, so timings are not so important for me. I'd rate it a seven out of ten from that perspective.

Overall, I'd rate it an eight out of ten. I'm still happy and still pushing forward and going ahead.

I use it pretty much specifically with a vendor to some of my other companies. They do have their own board to manage the business between them and those companies.

Since we use an inventory management tool and we're a hemp and cannabis solutions company, we integrate with a number of different software. It's definitely made it a lot easier and I've incorporated it into our SOPs, so it's fundamental to our business at this point.

I've incorporated it into our standard operating procedures. It is fundamental to every facet of the business, as now something as simple. I'm a little upset lately, since they changed for security purposes, the email function to the board, as I used to have my sales reps email their orders (when they got them) to a Monday board that goes to my office manager, where he knows to make an invoice and go ahead and move forward with things to invoice the client using QuickBooks.

Just the overall flow, once that client paid that invoice, I have an automation set up that, depending on what revenue bucket it falls in, it will trigger, to tell that project manager for that board that a new project has been paid and she can go ahead and start work and the team can start formulating or we can start ordering ingredients, or whatever the case may be. It's basically incorporated into every portion of our business now.

The types of columns that I'm able to put into a particular board and the data that that captures. I like the fact that I could drop in PDFs. I can't do that with Excel. I can just drop in different types of files which I couldn't necessarily do in Excel. I can drop images into Excel, however, I can't drop files that are PDFs. Most of the things that I'm trying to collect on a particular client are signed documents and working documents. 

It is user-friendly. I like the forms. I can have clients fill out a form. As far as making it easier, I would say the email feature, the automation really makes it special. The email feature where if say a status changes to complete, the fact that I can have a scheduled email to a client to say, "Thank you for doing business with us." I can a personal touch on it and have that go out on a timed basis so many days after they completed a project with us, they will get the message. Things like that have made life easier to be able to automate that stuff.

The sub-items have been incredibly helpful.

Monday is one of the more expensive tools available.

The columns don't have descriptions. I would love to be able to write an explanation for a column. I'm only able to label and title it. 

Based on each group, I wish each group could have a snippet. The top of the board has a little note section or a summary, however, sometimes I do it by vendor, where each group on a particular board is a type of vendor, where maybe we have co-packing projects or something like that going on. Therefore, it gets complex. 

If a new employee were to come in, it requires a lot of training to get them to understand the board, as there are things they just have to know. For example, a certain vendor is a type of lab to which we have to submit testing to, and we send specific types of products to certain labs. There's no way for me to write a little blurb about each group, rather than putting in a dummy or test item and having a comment section on that, which looks funny. The same thing goes for each of the columns. If you were able to hover over and be able to see it the way that you see a long text, if you hover over the long text boxes, you can see the whole thing. And if you were able to do that same function for one of the groups or column headings, it would be really helpful.

There wasn't much onboarding assistance. There are still things that, since we have a number of companies and I'm super busy going to these webinars, I sign up and I never can quite attend. It would be nice if there was a little bit of hands-on onboarding help. The same way that HubSpot, for instance, has its team reach out to you to say, "Hey, how can we improve?" I've organized it so that I could grab all kinds of KPIs and make my dashboard super intuitive and really gather a bunch of important information that I could use to improve the business, however, nobody really assists with that.

There are learning modules where I could go in, however, I'm very specific about the things I need to accomplish, and sitting on an hour-long video that doesn't pertain to my exact situation, where I have to play around with it more. Surely, I play around with things and I'm better than most at software stuff, as we have a software company, therefore, I'm used to dealing with this kind of thing. However, with the setup time, it would be really cool if they reached out to say, "Hey, if there's anything that I know you know that this software can do, that you're not utilizing since you just don't have the time to watch a bunch of videos and play around with it."

It was difficult to get to adopt it, however, it's fundamental now to how we run the business. We couldn't function without it, at this point, unless I adopted something new and applied the same, just I've invested so much time into creating processes around Monday.

With automation, I've gotten to the point where managing the boards is somebody's half of their job. Managing a Monday board is half of somebody's time. While it's a lot of work to use it, it does a lot of things that eliminate a lot of work that would need to be manual if we were using Excel or something that's free.

The clocking in and clocking out for people who are doing projects could be improved. I know that there's an integration that I could do with something called Time, or there are a number of others that I can connect to, however, it's got the functionality to do it. We're trying to use just Monday to do that clocking in, and clocking out, on various projects, however, it could be better. 

I've used the solution for about two-and-a-half years.

It's pretty stable.

Every once in a while, there may be some downtime, however, I just assume that is when they're making a lot of changes. Sometimes it's really slow, which sucks, as I have my employees clock in using it. 

Right after I moved a lot of our people over to hourly, we kept having some connection issues or it was slower than other websites were, due to an update or something like that.

The solution can continue to scale.

Technical support has been great.  

When you make requests, sometimes they say no. Like with the email change, I had to change up my process. They said it was for security purposes and they simply said that no, it's just going to be these long jingled things that make no sense, instead of whatever the old one was. They just simply said, we have to change them now to be a bunch of mixed letters and numbers and symbols for security purposes. I'm not sure why, and it is what it is. I'm fairly used to software people saying, "Your request, thank you for submitting it, but it is what it is." However, they're fast to reply.

Positive

I was using Teams to try to organize everything. Monday ended up being able to solve pretty much all of my problems. I've now incorporated it into all of my SOPs. 

I wasn't quite able to organize the flow of things and it didn't have the automation set up, and it was just difficult to visualize projects. As I couldn't do everything on the project management tool, I was doing some things on Excel. The fact that Monday is very similar to Excel, it made it a lot easier.

I had to basically get rid of my entire old team and onboard a whole new team. It was actually pretty intense. It was a very difficult thing. The old team was just stuck in their ways. We moved from being a smaller company and we were growing at a really fast rate, and I was the only one who was really organizing things. Now, I have a whole operations team, however, for a couple of years we were in a growth phase and it's just that the old team wasn't able to adopt the Monday change.

I have seen an ROI. I incorporated it into my SOPs. My business pretty much runs on Monday. My whole team actually is able to use this, however, I did have to have a lot of turnover to get people to use it. Of course, adopting change is always difficult, however, now my entire team does know how to use it and does use it, as it's a part of their job. That said, that was difficult to onboard originally.

It's one of the more expensive tools. 

I looked at a few others, however, I feel like Asana is very similar. I've worked with other companies where I'm able to log in to a particular board the same way you can on Monday. It's very, very similar and people like that just as much. I just went with Monday as it felt right to me.

Other software have very similar programming. I was pretty set on it. I went looking for a new tool and it met all my needs in a demo, and with a 30 day demo they were promoting that month. It worked out and now I can't not use it. I'm pretty happy with it, even though it's really expensive.

I'm a customer and end-user.

I'd rate the solution nine out of ten. There's a few things that would be great, however, I don't know if it's me not giving it the time to be able to do it correctly or if the program just simply can't do it.

I work for a company called Enreap and we are a preferred partner and reseller of monday.com, based in India. I lead the practice of Monday.com within my organization for the entire APAC region. I take care of product operations for monday.com in the region, including the entire sales, implementation, and support cycles.

With regard to the use case, I started off using monday.com for product management. Now, I cater to several use cases, including project management, CRM, sales, product development, HR, and admin.

Recently I've been working with a customer from a logistics company wherein I'm building their entire HR system on monday.com. I'm also working with a manufacturing company to build their entire production cycle on monday.com.

My organization now uses monday.com internally for service delivery management, as well as to track ongoing internal initiatives. First and foremost, as a result, collaboration has improved drastically. There is flexibility to have collaboration across the different functions of the organization.

Another way we have benefited is visibility, wherein the key stakeholders at the C level have visibility into the entire timeline of an initiative. They have clear updates on what's happening and the current status of an initiative. The C level is concerned about the reporting so we have set it up so that there is a workstation that every team or function is working from. That data gets rolled up to the C level so they have consolidated reports available at the click of a button.

In addition, we use real-time reporting. Previously, people used to struggle for a couple of hours before project reviews to get the data to prepare presentations and reports. Now, the reports are available at the click of a button. The entire report generation process has scaled down to a matter of a few minutes.

Breaking down silos is one of the biggest use cases of monday.com. It has cross-functional collaboration capabilities, which definitely break down the silos right away, the moment you start collaborating.

It is meant for non-technical users. As a matter of fact, for technical users, it may seem kind of naive or non-sophisticated or something. But for non-tech people, it's a visual treat because it has functionalities and capabilities suited to their business function as well as flexibility in terms of customization to make it adaptable.

monday.com is very flexible. We created workspaces for every team and they have the flexibility to create and define their own processes and data points as well as their approval processes.

Viewing projects and timelines via Gantt charts in monday.com is a native functionality. The power of the dashboard is that the solution enables you to do risk, timeline, and cost-benefit analyses for your initiatives. It gives you a complete perspective on the impact of your future decisions and initiatives for the upcoming months, quarters, and years. Based on the different levels in the organization, there is visibility into what each function of the organization or each department is up to. As a manager, it gives you a live update of the tasks and any particular changes. You can track the entire project for your teams and for other teams as well.

Creating a new project in monday.com takes a few seconds. If you have the templates created you can generate a project via automation. If you have a standard WBS (work breakdown structure) for every single project, you can trigger automation. When the project is approved, within a fraction of a second, the entire WBS is ready for you so that you can start putting in your updates and data.

There are around 200 templates available in the solution, and that gives you a baseline to start from, whether you are doing agile management or waterfall. Once you select a template, boom, it creates a baseline structure and you can start.

And even if you want to create a new project, it's still pretty simple and a matter of a few seconds. 

There are a lot of areas that monday.com is building solutions on. For example HRMS, Ecommerce, Logistics, and Retail. There are very few options for customers that need an on-premise server as this iSaaS-based solution (Cloud). There is a lot of work going on in the roadmap to improve functionality with common Chat systems like WhatsApp and other Financial Accounting Systems (FAS).  

As a partner, we are enabling our customers to integrate with third-party tools using custom APIs and other connectors available.

I've been using monday.com for almost four years.

It's stable. I've rarely seen it go down. Even for Enterprise accounts, where a customer of mine has 1,500 users using the solution, it's pretty fantastic.

There is no end to the scalability with monday.com. You can scale up as much as you want and define as many functions as you want. You can define as many rows, items, and columns as you need. There's no end to it. You can define as many automations and integrate as many tools as you want.

I have contacted their support several times. We use the solution internally in our organization but, at the same time, I sell monday.com to a lot of customers because I'm a channel partner and there have been some billing issues. In India, where we are located, if you're not a registered company you can't collect recurring payments. monday.com isn't a registered company here so recurring transactions have stopped completely. That is why some of our customers do need support and we have had to raise a ticket when it's time to renew their licenses.

I rate their tech support at six out of 10. The reason is that it takes a bit of time. There is a lot of back and forth and there is very little that the tech support can really help with because most of the customizations and requests need to be handled by the product team. Their tech support has very little know-how about what needs to be done and you end up relying on the product team. Due to this a lot of people switch to a workaround, doing it on their own and coming up with their own solution. That's one area where significant improvement is needed.

Neutral

We used to use Jira but it was predominantly being used from a technical standpoint. In our organization, we have about 70 team members on the delivery side who are purely technical, and about 100 members who are non-tech users in marketing, HR, ITIL desk, initiative tracking, and program management. The non-tech members were finding it a little difficult and cumbersome to manage Jira. To manage Jira, you need to have a certain level of technical acumen.

Creating a project in Jira takes a bit of time compared to monday.com because you need to map a lot of the details in a project and create epics, tasks, et cetera. 

It's a cloud-based platform that is deployed on AWS. There are no private servers to install for monday.com. It's a purely SaaS platform. So you just put in the URL and log in and you're done. There isn't really a particular deployment. You just sign up for an account and that's it.

Because it's SaaS there is zero maintenance. All maintenance is taken care of by monday.com.

It has definitely helped to reduce project delays. We did an ROI calculation with a couple of our customers where we deployed monday.com and we managed to save no less than 15,000 hours per year for a team of 50 or 60 people. Multiplied by the daily employee wage in India for an average worker of $10 an hour, that's a return of $150,000.

monday.com's pricing is fair compared to its competitors, although it is a bit higher than most of its competitors, but when compared to the ROI year on year, it does justify the investments. 

Pricing needs to be linked to the available features, capabilities, and flexibility in customization. Once you have the automation and integrations in place correctly the ROI is much better than with the other tools. 

We did look at Asana and I had some experience with it as well as with Zoho Projects. But monday.com turned out to be pretty intuitive and easy to adopt. The learning curve was pretty low compared to Asana and Zoho. 

And with Zoho, there is a very fixed structure and much less customization available. If I wanted to set my delivered value as ARR, for example, I couldn't rename that particular field in other solutions. That lack of customization was a deal breaker for us.

Training is a part of the onboarding process that I do for my customers. If you talk about two years ago, it used to take around one or one and a half months to onboard 50 users. Today, with the adoption of low-code, no-code, and AI, people have gotten used to having a tool that is easy and flexible. Now, the entire learning curve has been reduced and, within two to three weeks, I have 50 users onboarded.

My advice would be that before you buy it you need to know your use case really well and there has to be a particular challenge or pain point identified. Are you facing difficulties in tracking? Are you having problems with visibility into your resources and capacity? Are you having difficulties with reporting or streamlining your workflows? If your answer to any of these issues is "Yes, I do have that," monday.com is definitely an answer and solution for you.

Overall, I would rate the solution at around 8.5 to nine out of 10. 

We switched to Monday from a couple of other options for tracking task management for our projects. That had proved to be a pretty difficult thing to do, since we kind of straddled the line in terms of a small business versus a big project, project management, somewhere. Particularly the developers and designers on our teams can use some of the larger solutions, however, most of our clients just don't feel that is necessary. It's really nice to be able to scale up when we need to. We had just a lot of issues finding something that was going to be easy to use, not just for developers, but designers as well, and allowed for at least some customer interaction through the dashboard as well.

Their flagship feature, what used to be called the pulse is great. Pulse offers great management. Being able to see everything at a glance and check task status, is wonderful. They use subtasks and the simple aspects of task management have been really helpful. Even beyond that, we do some Gantt views and calendar views, however, a lot of it is really just being able to manage large numbers of tasks seamlessly and be able to view them on different dashboards individually, not just per project. 

Previously, that was the limitation. We could look at all of the projects that someone was working on, and all of the tasks associated with the project, however, being able to filter down very specifically to say which tasks were on a particular project for a particular day, the interface was a lot better in our testing of Monday than it was with other similar solutions.

Speed and reliability need to be better. I don't mean that in a very basic, "Oh, we can't log in." Rather, there are issues with connectivity. That happens with anything at any sort of scale. I understand that. A bigger issue definitely is speed. It can run very slowly at times. A lot of the time we don't have issues, however, there are plenty of times when switching between views takes a long time, and I recognize they're doing on-the-fly queries with a lot of data. That's hard to do, hard to speed up, however, it does impact our workflow. That can really slow us down, particularly when we're trying to do a quick project check-in and we have to switch between two projects or more than one project and more than one person, having to drill down between those different contexts can be pretty cumbersome if it's a project at any sort of scale.

We've been using the solution since 2019.

It's fairly stable. They probably hit 99% or 98% stable, however, they'll go down for half a day at a time sometimes, which isn't great. It's not very common. That may be once or twice a year that they'll go down for a couple of hours, which obviously throws a wrench into things for us, however, there's enough collateral in other services that we're able to see what we're working on. It doesn't usually get in the way too much. We'll just work off PostIts for a couple of hours so we can reconcile everything. It's not too bad.

I can't speak to the number of clients that we have using it, since I don't know. However, internally, we've got six people using it. We bring clients in as well and have them use the system as necessary, which usually only happens if they're more on the medium to large-scale business or if it happens to be a more in-depth project. They'll usually have one or two seats that they use in that case, just to be able to offer feedback as we're working through the project. Occasionally, we'll have more than that, however, internally it's about a half dozen seats and then externally it's "as needed".

In most senses, it seems very scalable. That's one of the things that drew us to the product was that it can be used to handle very small projects, can be used to handle much larger projects. 

The issue that you run into is the same issue with scalability that you're going to have anywhere. It's large amounts of data, and so, querying that data just takes more time.  I would say that we do have some issues with scalability, however, it's really not more than we'd have with other project management systems except maybe something that was on-premises.

Technical support is pretty good. They're pretty responsive to the issues that we have. The consistent issue that we have had with them, if we have one, has been speed instability. When we inquire about that, we get a regular answer of, "Oh, we're sorry to hear about that. We're working on it. We'll get someone back to you when we have an answer," and very little will happen. It's not unexpected as we recognize the difficulties that they're dealing with. That said, after a while, it can feel a little hollow having that response. I suppose that's no different than what most customer service teams will do. They do offer guidance when we ask for help, however.

Positive

We still used 10,000 Feet a little bit, which was subsumed into Smartsheet some time ago. We used that really just for timesheet tracking since it happens to integrate with our accounting software, that's in the process of moving, however, the accounting software is kind of the lame-duck here. We have to work at the speed of the accounting software and that is Glacial. Previously, we used that for all of our task management as it was so simple to tie that to very specific line item accounting. We do that to a certain extent still, however, it's much more for the day-to-day tasks that don't need to be tied to a number, just tied to a task list to be able to track feedback loops and whatnot. That's really what Monday has helped with.

Everybody's just using their website. It's either that or their free app through the app store. It's a very public cloud situation.

Everybody in the company was involved at some level with the setup. I did some of the testing and vetting of various solutions before anything happened and then went through Monday and a bunch of webinars and whatnot too. 

The initial setup is pretty simple. One of the advantages that Monday probably has for itself is that you don't need to dive straight into really deep integrations unless you want to. A lot of that has come very slowly with our team. Therefore, initially, it was very simple. We're using much more complicated things through some of our integrations with GitHub and Slack and whatnot, however, right off the bat, implementation is easy.

We have two people, handling the setup. Our team's project manager did almost everything. Then, intermittently, we would have someone else from Monday help on troubleshooting a couple of things. There isn't anybody who is full-time just Monday.com management.

In terms of maintenance, we do have one full-time project manager. There's maintenance in that someone needs to go in and assign tasks and manage the status of those tasks if they do tree shaking and pruning, so to speak, to make sure that everything is moving along. However, the updates in terms of architecture are handled automatically, which is nice. The content of the software is software as a service. We have endpoints and we do what we can. 

We did everything internally. We connected with their onboarding team a bit, however, it's mostly folks who are running webinars normally. I don't remember us having a dedicated person past the first week or two. It was more about getting us acquainted with the platform rather than trying to build out a whole. The system itself doesn't need a lot of configuration compared to Jira or any of those larger systems that get you more at that ERP level.

We've seen an ROI. It has really helped from a process point of view for us to be able to do some internal evaluations of our QA processes and to be able to really push everyone towards documenting everything that they're doing. It's nice that there's a single point of truth for all of our projects. That was definitely lacking previously. 

It's extremely affordable. I've considered even getting a personal license just outside of work as it's been so helpful for all of my task management at work. I haven't quite pulled the trigger on that, since I'm not sure that the price point quite makes sense to have two of them running side by side. That said, it's great. The price point is very approachable, particularly for the time it saves. If it saves one hour a month, it more than pays for itself.

We looked at several other options. We looked at a few that were more on the free side or had free tiers like Asana and Trello. We also looked at Jira, which uses swim lanes and is very scrum compliant, very agile. 

Monday seems to be what really struck a nice balance between what was usable from the designer and project manager end, and then what was usable from the developer end as well. 

monday.com is our CRM and task management system. We also use Jira, which was formerly our core solution. The company syncs monday.com, Workforce, and Jira because everything in monday.com's CRM can be transferred to Jira. We have an on-prem Jira data center and use monday.com as a cover layer for our sales team and some of our biz devs.

We have several branches in Baku and Latvia. A small part of the business is in Moscow serving customers we have committed to supporting until the year's end. We have a multi-language team. Our primary language is Russian, but we also speak English, Serbian, Mian, and several languages. It helps us to cover all the processes at a company-wide scale. We currently have 50 employees using monday.com.

monday.com helped our company get organized. For example, we have a special sales funnel. Every business process is the same as before, but some features and sub-processes cannot be handled with a different tool. monday.com is flexible and compatible with how our processes work. We could finally automate our process, which wasn't easy with other CRMs. The other CRMs are more rigid. monday.com provides better insight into how long and difficult our process steps are. 

The collaborative features are nice. monday.com lets us add extra users to our account, which is helpful when sharing data with customers and outside contractors. We can grant them limited access to our boards so that they can add or download data. It's free to add these additional users.

The platform helps managers make some decisions. However, not all decisions are based on process information. monday.com is helpful for middle managers, but executives also require some financial information that monday.com does not provide. Sometimes it's not secure to connect your system to your financial base. The top management bases its decisions on information from various sources.

While we don't use monday.com for project management, many of my customers have used it to control their budgets and project timelines. It also helped make their teams' capacities more understandable and transparent. 

I like monday.com's automation capabilities the most, but the reporting is also excellent. Jira and our other tools provide decent reporting, but monday.com adds another layer. We can drill further down into processes, problems, and issues. These reports helped us to control our sales funnel. 

Our non-technical staff members find monday.com highly accessible. The interface is nice and it's much more modern than others.

They have a private report, but it's a bit weak, and you cannot get everything you need from it. They could add some more dimensions to split the data into different slices. At the same time, I understand that monday.com isn't a BI tool, but it would be helpful as a senior manager to have sliceable data. 

The data linkage could also be improved. For example, sometimes you cannot automate item creation when you link different items to each other. You cannot connect the data deeply from field to field. It's somewhat complicated to link a contact to some account fields and automate the contact's behavior based on the value of those fields. The data is sometimes not structured enough for deep processing.

To do automated decision-making, monday.com's main feature, it isn't enough to link one item to another. Depending on the field or number, you need to make the system act a certain way. The logic is plain and not configurable enough. However, we aren't only automating end-to-end processes. If you have WorkOS, which is positioned as a top level of every system in your company, you will need to automate end-to-end processes. 

Depending on the process criteria, it isn't easy to get end-to-end reporting. At the top level, you aren't interested in who is assigned to a task. You want a helicopter view of your company, its goals, and how those objectives are achieved. Sometimes, monday.com doesn't provide the whole picture because automation, when the boards are connected, isn't easy.

In large enterprises, you must split your data into different boards to ensure your internal processes work as they should, and you will need to link those data sets to each other. You need to connect tasks from marketing, design, sales, production, etc. This linkage is not configurable and not reflected in the reporting. 

They could also have more extensive tutorial articles to reduce the learning curve. For example, you sometimes can't find enough information in the knowledge base or the forums to help you when learning to create integrations. You have to figure it out alone or ask someone from monday.com or another integrator to explain how to do this. It was a little tricky for us at the deep tech level. However, I think the documentation is good enough for the average end-user. 

I've used monday.com for a little over three years.

We've used monday.com for a long time, and the system has become unstable several times, but the issue was quickly fixed each time. 

monday.com is scalable, but large enterprises need to plan before scaling up. When scaling, you need to consider the design of the data, how it is stored, and the way processes are designed. The risk of mistakes increases as you add users and boards. 

If you add a flawed process to the system from the beginning, the mistakes in the design will be replicated on a larger scale. You will succeed if you are thoughtful in your piloting and testing at the start.

We may expand our user base, but we are unsure. We are SOC 1-compliant, so there are limitations on where data can be stored. For non-production processes, we will probably switch several teams to monday.com because it's well-integrated with other tools. Our accounting and legal teams will also likely move to monday.com.

I rate monday.com support a six out of ten. Explaining your issue to them can be frustrating because they make you go through these silly troubleshooting steps first. They ask you to check if your laptop is turned on and connected to a power source. 

Neutral

We used to work in Russia and used local solutions like amoCRM, Wrike, and 1C. We had another solution, but it wasn't good enough. We gave up on trying to find anything until we discovered monday.com. monday.com stood out because of its features, and it had the flexibility to fit our process.

Setting up monday.com is straightforward. We started by automating the critical areas, such as customer collaboration, billing management, and paperwork. For example, we want to see which invoices have been paid, so we don't lose some money on the way. This sometimes happens in our country. The initial setup and configuration took around a week, and we finished implementing the CRM in a month. The deployment involved three people, including me. I was the architect who built the data structure, and two contractors implemented it. 

Platform maintenance is done via requests to the monday.com team. You can reach out if something isn't working as it should or if you need new processes, integrations, or features. Every user can submit a request, so you don't need an administrator to answer your questions. You will just write a separate one, and that's it.

It took us three weeks to create our first project, but it was a highly complicated one. The CRM took three or four weeks. After deploying the project, it only took some fine-tuning. You sometimes need to correct a mistake or address some unexpected behavior.

Once we completed the first project, It was much easier to scale because the templates were ready. They have templates, and you can copy the board. You can clone your settings and leave the board empty with only the settings fixed. It's a handy feature because several branches use identical business processes. We cloned our entire workspace and group of boards. It only took one day to repeat the process at another brand.

We see an ROI in time and resources. We spend a lot less time on tasks and have been able to assign additional tasks to our teams because monday.com freed up their time. Our capacity has increased dramatically since adopting the solution, so we generate more profit. 

monday.com reduced manual work by around 40 percent because we previously spent a lot of time manually creating offers and collecting documents for tenders. Now, everything is automated, so our offers are generated automatically. We fill in the details about prices, the number of licenses, etc., and it produces the document. Before, sales managers needed to spend several hours creating an offer, but they can do it now in five minutes.

The enterprise plan looks expensive because we don't understand the value as monday.com users. The pro level and other packages seem reasonable. 

I rate monday.com an eight out of ten. monday.com is highly flexible, and you can shape your business processes using templates. However, if you have many users involved in your processes, you must think about the design first to avoid mistakes.

It has some limitations in data linkages, but I can't think of any other tools I would rate higher than seven. monday.com is still my favorite.

One of my customers is in the US and they wanted an integration of monday.com with QuickBooks. At that time, it was not available, not on the monday.com marketplace or in the monday.com native integrations. But I did it through custom app development and they were very happy with that. It was quite useful for them because they could easily generate invoices from the monday.com platform and an invoice would automatically be generated in their QuickBooks system.

If you implement things correctly, the entire team uses the platform and gets the benefit from it. It saves a lot of time. If they want to shoot out an email from monday.com, we can create an automation for that. For example, if the status of something changes, an email can be sent from the platform itself.

It also gives you visibility into the entire project and what phase your project is going through. This is what the reporting is all about. You get the complete analysis of a certain project, so for making decisions about project management, I would not give it less than an eight out of 10.

In terms of reducing project delays, the best part is that there is a widget in the monday.com dashboard that gives you insights into the project. It shows whether it is moving along and how many days are left, because we have given a timeline for the project. The platform calculates how much your project is at risk of missing the deadline. If it is at risk, management can decide to take certain actions. I would give it 10 out of 10 on this aspect. You can certainly reduce the risk by 20 to 30 percent.

From the user's perspective, and even for me as an implementation consultant, one of the most valuable features is the integration of different platforms with monday.com. In addition to that, the real-time reporting from the dashboards is also valuable, as is the ability to customize it. You can customize the dashboard according to your requirements and group things the way you want them. You can structure it per your requirements. The flexibility of the customization is most important on monday.com.

The solution's interface is fantastic and easy to use. This is quite a plus for monday.com, because the interface is quite user-friendly. Anyone can come onto the platform, analyze things, and start using the platform. And for viewing projects and timelines, it's a nine out of 10.

I have had customers whose requirements are so complex that we could not implement them on the monday.com platform. We have said to them, straight out, that it was really not possible on monday.com due to some of the restrictions of monday.com. The solution keeps evolving over time and I'm sure that we are going to overcome all the challenges that we have right now.

There are features that should be part of the monday.com platform. Because I am also part of the monday.com expert community, I keep on posting things, and I keep on doing boards for new features that most of the community members want to have.

One important feature that would help is if you store a file on monday.com and you want to email a message to someone along with that particular file, monday.com does not send the actual attachment, but a link to the file where monday.com has stored it. You can click on that link to read the file. But the link expires after no more than 10 or 15 days. I overcame the problem by integrating monday.com with Make.com. The process downloads the attachment from the link on monday.com and then sends it as an actual attachment so that it doesn't lapse. If monday.com could do that, it would be a good feature.

I've been using the solution for over three years.

I generally implement the solution for the users. I provide services to clients around the globe and I integrate and manage different applications in PaaS as well. If there is a requirement for a custom app development I also do that.

I started my career as a developer but the organization that I was working for partnered with monday.com for the North American region. They gave me an opportunity to switch to this platform because I had an interest in it and, at that time, it was very new to everyone. Even I was not aware of what the tool was about. I grabbed the opportunity, did my certification and all my research from the monday.com articles and documentation on their website, including the API documentation.

It's a stable platform.

It's quite scalable.

Their support is good.

Positive

Most of the time, the initial setup is straightforward.

It can be complex when you have to design the layout of monday.com, such as whether you want the information related on a single board or you want to bifurcate it on two boards. It can also be complex to design what the boards are going to look like and what kind of interaction there will be between boards.

The number of staff required for deployment depends on the complexity of the project. If custom app development is involved, then a team will work on that. Otherwise, I can usually do it myself. One person for a project is enough if there is no integration or custom development involved.

The solution doesn't really require maintenance, other than if you include renewal of the licenses. But, as time passes, you may have changes in requirements and what you want to implement. In that case, if there is custom development, there is that kind of maintenance.

The licensing cost is not that high for monday.com.

However, if you need an implementer, the cost is high because there aren't so many monday.com professionals. People are now coming to the technology and learning monday.com skills. But when I started, I believe I was very one of the few monday.com professionals in India. That's the reason the rate is so high for monday.com implementers.

monday.com is divided into two server regions: One is based in the US and the other is in Europe. When you deliver a solution to the customer, the customer has to buy a license and gets his own domain or account, which is already deployed on the cloud. 

If we refer a customer to monday.com, we will get a commission. That is how the monday.com partner channel works.

I was going to use Asana, because a customer from the US, a very large healthcare organization, wanted to migrate data from monday.com to Asana. When they reached out to me and said that they want to make that move, I was shocked because monday.com was doing so great. I asked why they wanted to move. They said they were not happy with the platform. They were not initially my customer. When I went through Asana, to be honest, I found it more difficult to use than monday.com. The user interface of Asana is not so clear or user-friendly, compared to monday.com.

monday.com is not difficult to use, but you would require training and certification to implement things on your own. As an implementer, what is more important is that your analytical abilities should be strong enough to analyze the customer's requirements, what they want and how you are going to proceed with the implementation of monday.com. Anyone can come to the platform, create a board, and create the columns, but it's the consultant's responsibility to analyze the customer's requirements. You should have training or certification. Without that, I don't think you'd be able to implement the complex solutions.

The time it takes to create a new project using monday.com totally depends on the requirements and the complexity. Integrating monday.com with different applications will take more time.

My advice would be to do a proof of concept first. It depends on the requirements of your organization, but I would definitely recommend monday.com. But, be careful to go with a good implementation consultant. You may go to a consultant and say, "This is the solution that we want," but he implements a simple solution and charges you heavily, and there is still a problem in your system. So be very careful about choosing your implementation consultant.

I use monday.com in an agency setting to create marketing workflows that connect different teams. It simplifies communications between departments and gives them the means to track the status of their work.

monday.com increased the efficiency of the teams using it, thereby decreasing costs. We needed fewer people to do the same amount of work once the tasks were organized and presented in a simple way. monday.com has the flexibility to do nearly anything. However, you need to understand its capabilities first. It's quite useful once you've set it up and figured out what you're asking the product to do. 

It enabled us to consolidate conversations across different teams and keep track of individual items instead of defaulting to Slack, email, or various other communication platforms. Everything is in one place.

monday.com helped us avoid project delays because we can get a high-level overview of what a current team member or team itself is doing. The amount of time saved varies depending on the team, but our graphics team saved about 10 to 15 hours weekly. 

It can be effective at breaking down silos if your configuration team accesses it the right way. At the same time, it can also create silos if you don't have an efficient setup properly booted into it.

I enjoy monday.com's interface. I find it approachable and customizable. monday.com offers multiple ways to view a project timeline, and most of those views are pretty useful if they're set up correctly.

monday.com isn't hard to use once you realize it can do most of the things you need it to do. The tricky part is figuring out how to get those things to work with it. It's easy for an end-user who is shown a workflow, but the setup can be a little bit more complicated.

If they had some customer success outreach for the lower-level packages, that would help companies who don't have experience on the platform. Otherwise, they have wonderful training and help documents. They just don't necessarily tell you precisely how to set up your company's workflow. Once things are set up, it's straightforward.

monday.com could benefit from deeper integration with other products that are prevalent within the industry, such as Google Sheets, HubSpot, social media platforms, and various ad services.

I have used monday.com for about three years now.

I rate monday.com an eight out of ten for reliability. In the last three years, monday.com was completely inaccessible only two times. There wasn't much communication about it. When monday.com goes down, there isn't a backup solution. Reliability can be a big concern when all of your files and processes live within the program. 

Aside from those two outages, there have been a few minor bugs. Sometimes, you'll do something that's worked 500 times the same day but isn't working momentarily. It isn't a significant enough issue that you want to open up a ticket. It typically resolves on its own within a couple of minutes.

Scaling up monday.com is simple. However, in a larger organization with hundreds of boards, managing who has access to which board can be a little confusing. It'd be nice if it were set up more like Slack, so you could invite someone to a specific channel instead of inviting them to the organization and giving them permission to each individual workflow.

I rate monday.com's support a four out of ten. Their support can be a little clunky, and it sometimes takes a while to get a response. That response is often not a one-stop solution. It frequently requires a call, and it's challenging to have that dialogue unless you're on one of their premium plans. Their support is heavily email-based.

Neutral

We previously used Microsoft Office and Google tools, but we were looking for a one-size-fits-all solution. 

The complexity of the setup depends on whether you're building the solution from scratch with an expert on the team or trying to convert from an established program. Switching to monday.com from another system isn't easy, but starting from scratch would be pretty straightforward.

My implementation strategy is to hop onto video calls with various teams and ask them to collect the resources they currently use to track their progress. Over time, I try to implement solutions within monday.com that bring easy access to the person using it. I build automations and workflows over time. 

I tell my teams not to learn monday.com. I ask them what they want it to do and figure out how to make it do what they want. There isn't an easily approachable way for someone to get monday.com to do what they hope to achieve. 

You can typically deploy monday.com with one or two people. However, you need to train the team on how an individual workflow is built within monday.com, so they use it properly. I currently have 350 users on monday.com.

Once everything is set up, monday.com is good to go. The only maintenance is optimization. I say optimizing instead of maintaining. After a solution is deployed within monday.com, there are changes in how the project operates or the needs of that project. To optimize a monday.com board, I need to tweak settings, add automations, or incorporate suggestions from the team that could make their jobs a little easier.

I don't know if I can call it a return on investment. Without monday.com, we would still get the job done, but we do tasks a little more efficiently with it.

I think monday.com's paywalls are a little too high. Some basic features are locked behind the premium subscription. Some applications they offer within their subscription model are locked in an expensive package. These applications provide functionality that would benefit small teams, but it's too much money for a startup or a small business.

Their pricing model also prevents the product from being used throughout the organization. Everybody would benefit from accessing monday.com, but it is charged per user until you get into the much higher-level plans. For that level of access, the entire organization must pay $30 to $40 a month just to log in.

We looked at Asana, Jira, and one other product. We went with monday.com in the end, because we felt it offered the most tools for the price. 

I rate monday.com a seven out of ten. Before you purchase monday.com, think about what you want it to accomplish instead of joining it, hoping it's a pre-built system. 

For example, when you do taxes every year, you go to TurboTax, which walks you through exactly what you're trying to do. However, there is no starting point for using monday.com to track expenses or anything tax-related for the year. You can't just join it and say, "Oh, this is what I can do. I can upload this here, and I can put this here." 

You must know what you want it to do before purchasing the product. It can do the same task in ten different ways, so it's up to the user to determine which one of those ways will ultimately be the path.