We compared Microsoft Dynamics CRM and Product across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure. Motorola PremierOne CSR is highly regarded for its extensive incident management and mapping features.
Room for Improvement: Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance. Motorola PremierOne CSR could enhance its user interface and performance. Users also requested better integration with other systems and more customization options.
Service and Support: Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. The customer service of Motorola PremierOne CSR lacks proper documentation.
Ease of Deployment: Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it. Customers say Motorola PremierOne CSR’s deployment process is made simple by its intuitive interface and comprehensive documentation.
Pricing: The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors. PremierOne CSR's total cost depends on the complexity of the customer’s environment and business requirements. The cost of PremierOne CSR can change depending on the need for extra resources.
ROI: Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations. Motorola PremierOne CSR does not have any user feedback or data on ROI available.
Comparison Results: Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface. Motorola PremierOne CSR is commended for its simple implementation, intuitive interface, and extensive incident management system. However, some say that the learning curve is steep, and others say they wish there were more customization options.
Earn 20 points
Microsoft Dynamics CRM is ranked 1st in Local Government CRM with 68 reviews while Motorola PremierOne CSR is ranked 8th in Local Government CRM. Microsoft Dynamics CRM is rated 7.6, while Motorola PremierOne CSR is rated 0.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Motorola PremierOne CSR is most compared with .
See our list of best Local Government CRM vendors.
We monitor all Local Government CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
