Pega CRM Reviews

Name: Pega CRM
Brand: Pega
Rating: 4 (10 reviews)

Vendor: Pega

4.0 out of 5

10 reviews
100% willing to recommend

1,157 followers

What is Pega CRM?

Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.

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Pega CRM is the #7 ranked solution in top CRM Customer Engagement Centers and #18 ranked solution in top CRM solutions. PeerSpot users give Pega CRM an average rating of 8.0 out of 10. Pega CRM is most commonly compared to Microsoft Dynamics CRM: Pega CRM vs Microsoft Dynamics CRM. Pega CRM is popular among the large enterprise segment, accounting for 68% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 23% of all views.

Helped 793,295 peers since 2012

Featured reviews

Srinivas Ganisetti

AVP/Sr Analyst Apps at a financial services firm with 10,001+ employees

I would like to suggest the solution but it really depends on your specific requirements, your business use cases and future plans. There is a significant investment involved in this solution and therefore it is very crucial to reevaluate your future necessity including automation potential and modernization plans. I would suggest that you select any kind of solution and explore alternatives of similar functionalities at a lower cost. This might help you to achieve more with less. In my experience, I would rate it between seven to eight because it offers robust capabilities. But please be aware that other BPM tools are emerging with similar features at a lower cost. Pega CRM is perceived as bulk care compared to order tools, as many of its capabilities are potentially underutilized. I would rate it 7 out of 10.

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Shiv Kumar

Associate Director at Areteans

The solution is primarily used to manage client information. All notes and interactions between you and the client can be stored in the solution, and reports can be generated to help with client proposals The most valuable feature is the ability to pull information about the customer on-the-fly…

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Ashwani_Singh

IT Specialist at ZS Associates

It is scalable, but it depends on the specific scenarios. When the number of requests increases significantly, we need to assess the request volume. Based on that assessment, we'll need to introduce additional servers. It's important to note that all matters related to server management are handled by the administrator. If we decide to add more servers, there will be a brief server downtime to facilitate the addition. After the new servers are added and aligned with the use case, we can proceed to restart the primary CMS server. But it needs to be done manually, so I would rate it a four out of 10.

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Pega CRM mindshare

Product category:

As of July 2024, the mindshare of Pega CRM in the CRM Customer Engagement Centers category stands at 8.7%, down from 12.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

CRM Customer Engagement Centers

Key learnings from peers

Valuable Features

"The product's deployment phase was easy."
"One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach."
"Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options."

Room for Improvement

"The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications."
"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive."
"Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model."

Pricing

"The pricing is on the higher side."
"We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."
"It is expensive."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Pega CRM Buyer's Guide for additional reliable information.