We performed a comparison between Microsoft Dynamics CRM and Siebel CRM based on real PeerSpot user reviews.Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"The most valuable features of Microsoft Dynamics CRM are the accessibility of the service because we can access it either in the office or when we're out in the field."
"It ensures that there's continuity, and you don't have to start asking the customer about what happened. From CRM, you can easily see all the interactions and events in the record and take it from there."
"The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users."
"The most valuable feature is that it's easy to use and can work with any Microsoft solution without problems."
"Right now we're using the financial features, and we haven't tried the inventory. It's useful more on the financial side."
"Microsoft Dynamics CRM is a stable solution."
"I like that Microsoft Dynamics CRM works, and it's been okay. I like that it is a stable solution. My main reason for using it is that it is stable and meets our requirements from a functionality point of view."
"Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities."
"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."
"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."
"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."
"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."
"Due to the many features that are built in from a CRM perspective, it is the best product we have."
"The solution is scalable."
"It is difficult to qualify opportunity in Microsoft Dynamics CRM."
"The overall price of Microsoft Dynamics CRM could improve."
"In terms of the performance, when it comes to loading a large volume of data, it's slow at times, so the system could be optimized."
"Dynamic's management could be improved. The tech management should have better technical capabilities."
"Microsoft Dynamics CRM could improve the built-in reports. The ones that are included are pretty generic unless you subscribe to Microsoft BI, which is an extra fee. They should offer the reports without having to purchase a separate subscription for Microsoft BI. However, the reports in Microsoft BI are fantastic."
"There are more people using Salesforce. Therefore, there are more partners, and applications for it, and is easier to use."
"Microsoft Dynamics could have better note-taking capabilities. It should have more preset options where you enter notes by clicking a box instead of writing them out."
"This CRM system needs to be more configurable. Its performance still needs improvement, because its screens hang while querying data. It's also not highly scalable, so scalability also needs improvement."
"It is difficult to set up."
"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."
"The user interface, mobile application, and support could be improved."
"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."
"Siebel CRM can improve as an ERP and for a few corporate business workloads."
"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."
"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."
Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.
Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.
Microsoft Dynamics CRM is ranked 3rd in CRM with 44 reviews while Siebel CRM is ranked 8th in CRM with 7 reviews. Microsoft Dynamics CRM is rated 7.6, while Siebel CRM is rated 7.0. The top reviewer of Microsoft Dynamics CRM writes "Works effectively with Microsoft tools and has been exponentially helpful, but is not agnostic when working with other platforms and requires a lot of work on the backend". On the other hand, the top reviewer of Siebel CRM writes "Reliable with good upper-level support and capable of expansion". Microsoft Dynamics CRM is most compared with SAP CRM, ServiceNow, Salesforce Marketing Cloud, monday.com and Salesforce Sales Cloud, whereas Siebel CRM is most compared with Oracle CRM, Salesforce Sales Cloud, Oracle CX Sales, Oracle Service Cloud and SAP CRM. See our Microsoft Dynamics CRM vs. Siebel CRM report.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.