Microsoft Dynamics CRM vs Siebel CRM comparison

Microsoft and Oracle are both solutions in the CRM category. Microsoft is ranked #1 with an average rating of 8.4, while Oracle is ranked #14 with an average rating of 7.0. Microsoft holds a 2.7% mindshare in CRM, compared to Oracle’s 1.2% mindshare. Additionally, 93% of Microsoft users are willing to recommend the solution, compared to 88% of Oracle users who would recommend it.

Microsoft Dynamics CRM

Read 80 Microsoft Dynamics CRM reviews

10,203 Views
6,836 Comparison Views

93% willing to recommend

Siebel CRM

Read 20 Siebel CRM reviews

3,610 Views
3,430 Comparison Views

88% willing to recommend

Microsoft Dynamics CRM

Siebel CRM

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Executive SummaryUpdated on Feb 8, 2026

Siebel CRM and Microsoft Dynamics CRM are competing in the customer relationship management category. Microsoft Dynamics CRM often holds the advantage due to its strong integration capabilities and flexibility, which appeal to businesses needing expansive connectivity options and ease of use.

Features: Siebel CRM is known for its scalability, industry-specific solutions, and robust analytics that manage complex enterprise environments effectively. Its customizability can handle intricate business processes. Microsoft Dynamics CRM stands out for its flexible integrations, user-friendly interface, and comprehensive functionalities, which make it appealing to businesses prioritizing an efficient, all-in-one solution.

Room for Improvement: Siebel CRM may improve by simplifying its integration process, enhancing its user interface for easier navigation, and reducing deployment complexity. Microsoft Dynamics CRM could benefit from strengthening its support for non-Microsoft products, increasing its customization capabilities for specific industry needs, and offering more competitive pricing for smaller enterprises.

Ease of Deployment and Customer Service: Microsoft Dynamics CRM provides a cloud-based deployment model, ensuring quick setup and easily accessible support, appealing to businesses with limited setup time. Siebel CRM typically requires on-premise deployment, demanding more technical resources but offering detailed industry-specific guidance. The deployment process is generally quicker with Microsoft Dynamics CRM, as its cloud solutions offer higher efficiency and broader accessibility.

Pricing and ROI: Siebel CRM involves significant initial expenses due to its comprehensive capabilities, offering a higher ROI for large-scale deployments where features drive long-term gains. Microsoft Dynamics CRM provides a cost-effective setup with flexible pricing models, delivering a quicker ROI for businesses seeking adaptability. For those considering budget and long-term advantages, Microsoft Dynamics CRM might be financially more attractive.

To learn more, read our detailed Microsoft Dynamics CRM vs. Siebel CRM Report (Updated: April 2026).

Buyer's Guide

Microsoft Dynamics CRM vs. Siebel CRM

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Dynamics CRM

Ranking in CRM

1st

Ranking in Local Government CRM

1st

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), Marketing Management (2nd), Sales Force Automation (1st)

Siebel CRM

Ranking in CRM

14th

Ranking in Local Government CRM

4th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the CRM category, the mindshare of Microsoft Dynamics CRM is 2.7%, down from 11.1% compared to the previous year. The mindshare of Siebel CRM is 1.2%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Microsoft Dynamics CRM	2.7%
Siebel CRM	1.2%
Other	96.1%

CRM

Featured Reviews

NavinJacob

Chief Digital Officer at Cipher7

Has enabled seamless integration across platforms while supporting advanced analytics for customer insights

Microsoft Dynamics CRM doesn't provide solutions that allow you to transform easily if you have a heterogeneous mix of technologies or if your contact center is on analog and you try to digitize it. A lot of custom work is needed if you have to integrate heterogeneous technologies with the Microsoft suite, but if you are using the Microsoft suite, then it's quite seamless. Microsoft Dynamics CRM should add commercial models that allow smaller companies to use it because it can get pretty expensive. Better commercial options for smaller implementations may be helpful. There should be commercial options for smaller companies, as the overheads and costs of Dynamics can be quite high.

Read full review

ShirazShah

CRM Specialist at Allied Bank Limited

Integration capabilities facilitate efficient data management and enhance customer service, but the analytics requires improvement

The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integrate Microsoft Power BI. The CRM analytics was not sufficient for our needs, given that we have four million customers and a thousand products. We are currently focusing on the upgrade and discussing with Oracle. If there have been improvements in the analytics side over the past few years, we are open to evaluating them. Currently, all analytics are being done on Power BI. The data is exported to our data lake, and Power BI is being used for all reporting and analytics. Even our customer 360, which is the core of any CRM, has Power BI widgets built-in through iframe because we could not accomplish this through Siebel CRM. The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's been very helpful in ensuring that we're able to provide the best of services and provide responses to whatever queries we get from all our customers."

"The most valuable feature in Microsoft Dynamics CRM is funneling."

"The most valuable feature of Microsoft Dynamics CRM has to be its interface...Microsoft Dynamics CRM has a user-friendly platform."

"It ensures that there's continuity, and you don't have to start asking the customer about what happened. From CRM, you can easily see all the interactions and events in the record and take it from there."

"Microsoft Dynamics CRM was more reliable than Spiceworks, which is what caused us to switch."

"Microsoft Dynamics CRM has plenty of valuable features."

"Highly customizable."

"We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner. This solution provides a platform where there is visibility of all customer interactions, with efficient follow-up."

More Microsoft Dynamics CRM pros

"Siebel offers a high level of customization which has been valuable."

"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."

"The solution is scalable."

"The solution's order management pack is quite fantastic."

"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."

"Due to the many features that are built in from a CRM perspective, it is the best product we have."

"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."

"One valuable feature is that certain views can be adjusted as per our requirements, which adds a level of customization that is appreciated."

More Siebel CRM pros

Cons

"I would not recommend this solution to others, it is not a good tool."

"The main issue with Microsoft Dynamics CRM is that its GUI isn't very attractive. Overall, the solution has the same functionalities as other CRMs such as Salesforce, but Salesforce is much simpler to use. Microsoft Dynamics CRM is complicated to use, and this is another area for improvement. It was also more difficult to set up the solution, so its setup could still be improved. What I'd like to see in the next version of Microsoft Dynamics CRM is a cleaner user interface because currently, it looks messy to me. Salesforce CRM has a better, more simplified user interface that makes it easier for you to get what you need, while in Microsoft Dynamics CRM, you have to put in a lot of effort to get things done."

"Microsoft Dynamics CRM is operational enough, in terms of frequency, but an area for improvement would be its dashboard."

"This solution could be more stable."

"Microsoft Dynamics CRM can improve the integration with the other system. If they have more flexibility to connect with another system it will be more effective."

"The overall price of Microsoft Dynamics CRM could improve."

"Out of the box, the solution doesn't really have a desirable user experience. We have to set it up and customize it to meet our needs."

"Chunky, UI isn't great, requires a lot of customization - so cost of ownership is high, feels like Salesforce is probably a better overall bet."

More Microsoft Dynamics CRM cons

"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."

"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."

"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."

"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."

"The user interface could be more intuitive and modern. The Oracle Siebel documentation contains many links, and finding specific information takes time."

"Siebel CRM can improve as an ERP and for a few corporate business workloads."

"The user interface, mobile application, and support could be improved."

"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."

More Siebel CRM cons

Pricing and Cost Advice

"The annual license for Microsoft Dynamics CRM could be reduced, it is expensive."

"We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support."

"I give the price of the solution an eight out of ten."

"The solution is expensive."

"It's kind of pricey. It's about $50 or $60 per user."

"Pricing for this software could be cheaper."

"My organization pays for the license, and I do not know how much it costs."

"I rate the solution's pricing as a seven out of ten."

More Microsoft Dynamics CRM pricing and cost advice

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"Its licensing is yearly."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"The product is expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Manufacturing Company

Government

Computer Software Company

Financial Services Firm

11%

Government

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	22
Large Enterprise	20

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	16

Questions from the Community

What are the pros and cons of MS dynamics vs. Salesforce CRM?

When comparing Microsoft Dynamics 365 and Salesforce CRM in 2026, both are leading CRM platforms, but they serve slightly different strengths depending on business needs. Features: Salesforce is t...

See all answers

Is it advisable to purchase Dynamics CRM in addition to NAV 2016?

Short answer: depends on your sales needs. NAV 2016’s built-in CRM is very basic. It’s fine for simple contact management and basic sales tracking, but it lacks: Proper pipeline management Adva...

See all answers

What needs improvement with Microsoft Dynamics CRM?

A few areas where Dynamics CRM can improve: User experience → Still feels complex for non-technical users, especially for daily tasks Customization vs complexity → Easy to customize, but quickl...

See all answers

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

See all answers

Comparisons

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Compared 15% of the time

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Compared 6% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 5% of the time

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Compared 5% of the time

monday.com vs Microsoft Dynamics CRM

Compared 3% of the time

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Oracle CRM vs Siebel CRM

Compared 9% of the time

Oracle Fusion Service vs Siebel CRM

Compared 8% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 8% of the time

Oracle CX Sales vs Siebel CRM

Compared 7% of the time

SugarCRM Platform vs Siebel CRM

Compared 7% of the time

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Product Reports

Buyer's Guide

Microsoft Dynamics CRM

April 2026

Download Microsoft Dynamics CRM product report

Buyer's Guide

Siebel CRM

April 2026

Download Siebel CRM product report

Also Known As

Dynamics CRM, MS Dynamics CRM

Siebel Sales

Overview

Microsoft Dynamics CRM integrates with Microsoft tools, offering ease of use and customization. Its interface and reporting features streamline sales and customer engagement, effectively managing leads and interactions.

Microsoft Dynamics CRM allows for seamless integration with Office 365 and Power Automate, providing scalability and security, and mobile access. It supports data handling and business process automation, optimizing workflows for diverse needs. Users note improvements needed in user-friendliness, mobile integration, and cost-effectiveness for small businesses. While managing sales and opportunity effectively, some find the interface complex and integrations with other systems, including ERP, needing enhancement. Performance may be slow and require heavy customization, with demands for better integration documentation, more detailed profiles, enhanced AI capabilities, and faster support.

What are the essential features of Microsoft Dynamics CRM?

Integration with Microsoft Tools: Seamless with Office 365 and Power Automate.
Customization Capabilities: Adapts to meet specific business requirements.
User-Friendly Interface: Streamlined for managing sales and customer interactions.
Scalability: Supports business growth and changing demands.
Mobile Access: Allows use and management on mobile devices.

What benefits and ROI should users look for when evaluating Microsoft Dynamics CRM?

Enhanced Productivity: Streamlined processes lead to better efficiency.
Data-Driven Insights: Reporting features provide actionable analytics.
Improved Customer Engagement: Tracks and manages customer interactions effectively.
Security Features: Protects sensitive information with advanced security measures.
Business Process Automation: Optimizes workflows, reducing manual tasks.

Organizations in industries such as finance, retail, and manufacturing leverage Microsoft Dynamics CRM for analytics, marketing, and customer engagement. It's integrated into data management and team collaboration efforts, with some using custom integration for HR, IT ticketing systems, and project management. Limitations are found in UI customization and analytics capabilities in specific industries.

Microsoft

Siebel CRM offers a robust platform known for flexibility and scalability, providing advanced integration with Oracle products and meeting diverse tasks in customer management.

Siebel CRM stands out due to its flexibility, stability, and scalability, making it a preferred choice in customer relationship management. Users appreciate its integration capabilities and the ability to customize features, ensuring it adapts to complex business requirements. Key strengths include complaint management, workflows, and efficient data modeling for complex products. It supports multiple systems, enhancing customer engagement and facilitating tasks like marketing and financial modeling. Its seamless integration with Oracle products increases efficiency, particularly favored in the financial sector.

What are some key features of Siebel CRM?

Integration Capabilities: Ensures smooth connectivity with existing Oracle systems.
Data Model: Facilitates efficient handling of complex data structures.
Customization: Allows tailoring of workflows and functionalities.
Complaint Management: Streamlines resolution processes.
Workflow Automation: Automates repetitive tasks for efficiency.
User Interface Customization: Adapts interface to meet user preferences.

What benefits or ROI should users consider?

Enhanced Customer Engagement: Improves interaction and service delivery.
Operational Efficiency: Streamlines processes, reducing manual effort.
Scalability: Grows with organizational needs without compromising performance.
Cost Efficiency: Reduces overhead by integrating with existing systems.
Reliability: Offers stable operation across diverse business environments.

In telecom and banking, Siebel CRM is leveraged for managing customer interactions and enhancing service experiences. Enterprises use it for product catalogs, while call centers benefit from its efficiency in handling customer service requests. Its ability to integrate information significantly benefits sales and marketing activities in diverse industries.

Oracle

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Microsoft Dynamics CRM vs. Siebel CRM

April 2026

Free Report: Microsoft Dynamics CRM vs. Siebel CRM

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