Microsoft Dynamics CRM vs Siebel CRM comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Microsoft Dynamics CRM and Siebel CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Microsoft Dynamics CRM vs. Siebel CRM Report (Updated: November 2022).
657,849 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features of Microsoft Dynamics CRM are the accessibility of the service because we can access it either in the office or when we're out in the field.""It ensures that there's continuity, and you don't have to start asking the customer about what happened. From CRM, you can easily see all the interactions and events in the record and take it from there.""The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users.""The most valuable feature is that it's easy to use and can work with any Microsoft solution without problems.""Right now we're using the financial features, and we haven't tried the inventory. It's useful more on the financial side.""Microsoft Dynamics CRM is a stable solution.""I like that Microsoft Dynamics CRM works, and it's been okay. I like that it is a stable solution. My main reason for using it is that it is stable and meets our requirements from a functionality point of view.""Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities."

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"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system.""Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals.""Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products.""It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want.""Due to the many features that are built in from a CRM perspective, it is the best product we have.""The solution is scalable."

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Cons
"It is difficult to qualify opportunity in Microsoft Dynamics CRM.""The overall price of Microsoft Dynamics CRM could improve.""In terms of the performance, when it comes to loading a large volume of data, it's slow at times, so the system could be optimized.""Dynamic's management could be improved. The tech management should have better technical capabilities.""Microsoft Dynamics CRM could improve the built-in reports. The ones that are included are pretty generic unless you subscribe to Microsoft BI, which is an extra fee. They should offer the reports without having to purchase a separate subscription for Microsoft BI. However, the reports in Microsoft BI are fantastic.""There are more people using Salesforce. Therefore, there are more partners, and applications for it, and is easier to use.""Microsoft Dynamics could have better note-taking capabilities. It should have more preset options where you enter notes by clicking a box instead of writing them out.""This CRM system needs to be more configurable. Its performance still needs improvement, because its screens hang while querying data. It's also not highly scalable, so scalability also needs improvement."

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"It is difficult to set up.""The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive.""The user interface, mobile application, and support could be improved.""The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system.""Siebel CRM can improve as an ERP and for a few corporate business workloads.""The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention.""Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."

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Pricing and Cost Advice
  • "It's kind of pricey. It's about $50 or $60 per user."
  • "I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution."
  • "There is a license required to use Microsoft Dynamics CRM."
  • "The price of the solution is good but could be cheaper."
  • "We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support."
  • "Pricing for this software could be cheaper."
  • "The solution is open source and is free. However, it does require a Dynamics 365 subscription."
  • "My organization pays for the license, and I do not know how much it costs."
  • More Microsoft Dynamics CRM Pricing and Cost Advice →

  • "Its licensing is yearly."
  • "The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."
  • "This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."
  • More Siebel CRM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I'd like to improve some points within the workflow automation. I'd like to have better control over security. Technical support could be faster and more responsive. The pricing is quite high.
    Top Answer:I use it as a backend. I use it in many applications like automation.
    Top Answer:The solution's order management pack is quite fantastic.
    Top Answer:The solution itself is very heavy. If Oracle can provide a better cloud version, they could provide a cloud dated version that can be deployed on a microservice. There needs to be a way to move things… more »
    Top Answer:We primarily use the solution to get an almost 360-degree view of a customer. If you can see a customer, you can have a view of all the technical assets which the customer has. We use product… more »
    Ranking
    3rd
    out of 72 in CRM
    Views
    5,617
    Comparisons
    4,738
    Reviews
    37
    Average Words per Review
    362
    Rating
    7.6
    8th
    out of 72 in CRM
    Views
    2,490
    Comparisons
    1,863
    Reviews
    6
    Average Words per Review
    332
    Rating
    7.0
    Comparisons
    Also Known As
    Dynamics CRM, MS Dynamics CRM
    Siebel Sales
    Learn More
    Overview

    Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

    Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

    Oracle's Siebel Customer Relationship Management (CRM), the world's most complete CRM solution, helps organizations achieve maximum top- and bottom-line growth and deliver great customer experiences across all channels, touchpoints, and devices.
    Offer
    Learn more about Microsoft Dynamics CRM
    Learn more about Siebel CRM
    Sample Customers
    Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
    Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
    Top Industries
    REVIEWERS
    Computer Software Company29%
    Financial Services Firm21%
    Comms Service Provider8%
    Insurance Company4%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Government10%
    Comms Service Provider10%
    Financial Services Firm7%
    REVIEWERS
    Comms Service Provider29%
    Computer Software Company29%
    Financial Services Firm14%
    Agriculture14%
    VISITORS READING REVIEWS
    Computer Software Company26%
    Comms Service Provider15%
    Government8%
    Energy/Utilities Company7%
    Company Size
    REVIEWERS
    Small Business52%
    Midsize Enterprise30%
    Large Enterprise19%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise17%
    Large Enterprise61%
    REVIEWERS
    Small Business9%
    Large Enterprise91%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise15%
    Large Enterprise65%
    Buyer's Guide
    Microsoft Dynamics CRM vs. Siebel CRM
    November 2022
    Find out what your peers are saying about Microsoft Dynamics CRM vs. Siebel CRM and other solutions. Updated: November 2022.
    657,849 professionals have used our research since 2012.

    Microsoft Dynamics CRM is ranked 3rd in CRM with 44 reviews while Siebel CRM is ranked 8th in CRM with 7 reviews. Microsoft Dynamics CRM is rated 7.6, while Siebel CRM is rated 7.0. The top reviewer of Microsoft Dynamics CRM writes "Works effectively with Microsoft tools and has been exponentially helpful, but is not agnostic when working with other platforms and requires a lot of work on the backend". On the other hand, the top reviewer of Siebel CRM writes "Reliable with good upper-level support and capable of expansion". Microsoft Dynamics CRM is most compared with SAP CRM, ServiceNow, Salesforce Marketing Cloud, monday.com and Salesforce Sales Cloud, whereas Siebel CRM is most compared with Oracle CRM, Salesforce Sales Cloud, Oracle CX Sales, Oracle Service Cloud and SAP CRM. See our Microsoft Dynamics CRM vs. Siebel CRM report.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.