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Microsoft Dynamics CRM vs Siebel CRM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Dynamics CRM
Ranking in CRM
1st
Ranking in Local Government CRM
1st
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
78
Ranking in other categories
CRM Customer Engagement Centers (1st), Marketing Management (2nd), Sales Force Automation (2nd)
Siebel CRM
Ranking in CRM
9th
Ranking in Local Government CRM
3rd
Average Rating
7.8
Reviews Sentiment
6.3
Number of Reviews
19
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of Microsoft Dynamics CRM is 10.1%, down from 13.5% compared to the previous year. The mindshare of Siebel CRM is 5.6%, down from 6.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Pawel-Gawronski - PeerSpot reviewer
Streamlining resource management and improving project insights with helpful support
The deployment of Microsoft Dynamics CRM is easy because it's a software as a service, which eliminates the need to deploy anything in our data center. It has improved the verification of value streams by mapping projects to products and demonstrating the total cost of ownership. This automation significantly impacts daily operations by reducing the time spent on manual tasks and improving the quality and delivery time.
KalpanaSingh - PeerSpot reviewer
Customizable and flexible but user experience needs enhancement
Siebel is not user-friendly. There are so many tabs and different features that until it's explained to someone, they will not understand it. A user-friendly tool is supposed to be designed in a way where the user can log in and intuitively understand how to use it. People who use it regularly are still confused, and it requires a lot of clicks and is very difficult to navigate. Sometimes it takes a lot of time to reflect the correct information—even when it's updated, you have to refresh it again and again to see the right data.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Microsoft Dynamics CRM is the campaign feature."
"Multifeatured CRM software with good stability and scalability."
"The solution's return on investment is worth it."
"Microsoft Dynamics CRM is a stable solution."
"The most valuable feature is that it's easy to use and can work with any Microsoft solution without problems."
"Our clients appreciate that the solution can be used to monitor everything their customer interacts with in their business."
"The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use."
"It is good for sales and service maintenance. It has various integration tools."
"Siebel CRM is the number one CRM product in the world."
"Due to the many features that are built in from a CRM perspective, it is the best product we have."
"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."
"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."
"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."
"The flexibility is very good."
"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."
"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."
 

Cons

"This CRM system needs to be more configurable. Its performance still needs improvement, because its screens hang while querying data. It's also not highly scalable, so scalability also needs improvement."
"Microsoft Dynamics CRM can improve by having integration with Slack. Additionally, the solution is incomplete, and we must use other solutions to fulfill our needs."
"From my experience, the solution's tech support could improve with a quicker response time."
"Dynamic's management could be improved. The tech management should have better technical capabilities."
"Microsoft Dynamics CRM can improve by adding more artificial intelligence. Additionally, they should add more modules, such as account-based management, that are available on other platforms such as salesforce.com."
"The mobile side of the product doesn't look that great right now."
"Microsoft Dynamics CRM needs improvement in simplifying the setup and configuration process, which can be relatively complex when we want all features to work properly."
"The solution could have better dashboards and the Microsoft operating system could be more intuitive."
"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."
"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."
"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."
"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."
"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."
"The user interface, mobile application, and support could be improved."
"The documentation needs to be improved."
"Siebel is not user-friendly."
 

Pricing and Cost Advice

"I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution."
"We have to buy a separate license in order to implement the social listening feature."
"Licensing fees are paid on a monthly basis."
"On a scale from one to ten with one being expensive and ten being of great value, I would rate Microsoft Dynamics CRM at six on pricing."
"The solution is open source and is free. However, it does require a Dynamics 365 subscription."
"There is a license required to use Microsoft Dynamics CRM."
"The solution is expensive."
"I give the price of the solution an eight out of ten."
"The product is expensive."
"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."
"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."
"Its licensing is yearly."
"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
10%
Government
9%
Manufacturing Company
8%
Computer Software Company
14%
Financial Services Firm
13%
Government
12%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft Dynamics CRM?
The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.
What needs improvement with Microsoft Dynamics CRM?
Microsoft Dynamics CRM needs improvement in simplifying the setup and configuration process, which can be relatively complex when we want all features to work properly. It is one area where the com...
What is your primary use case for Microsoft Dynamics CRM?
We use Microsoft Dynamics CRM ( /products/microsoft-dynamics-crm-reviews ) for opportunity management and a traditional CRM approach for managing customer and client relationships. Although we have...
What do you like most about Siebel Sales?
Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...
What is your experience regarding pricing and costs for Siebel Sales?
I do not have any information on pricing, setup cost, or licensing.
What needs improvement with Siebel Sales?
Siebel CRM is a flexible system that can be customized for specific business needs. There are many models which you first select and then modify. Many features can be added as needed. It is a huge ...
 

Also Known As

Dynamics CRM, MS Dynamics CRM
Siebel Sales
 

Overview

 

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
Find out what your peers are saying about Microsoft Dynamics CRM vs. Siebel CRM and other solutions. Updated: July 2025.
861,170 professionals have used our research since 2012.