Microsoft Dynamics CRM vs Siebel CRM comparison

Microsoft and Oracle are both solutions in the CRM category. Microsoft is ranked #1 with an average rating of 8.4, while Oracle is ranked #14 with an average rating of 7.0. Microsoft holds a 2.4% mindshare in CRM, compared to Oracle’s 1.1% mindshare. Additionally, 93% of Microsoft users are willing to recommend the solution, compared to 88% of Oracle users who would recommend it.

Microsoft Dynamics CRM

Read 80 Microsoft Dynamics CRM reviews

8,332 Views
5,499 Comparison Views

93% willing to recommend

Siebel CRM

Read 20 Siebel CRM reviews

3,186 Views
2,995 Comparison Views

88% willing to recommend

Microsoft Dynamics CRM

Siebel CRM

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Feb 8, 2026

Siebel CRM and Microsoft Dynamics CRM are competing in the customer relationship management category. Microsoft Dynamics CRM often holds the advantage due to its strong integration capabilities and flexibility, which appeal to businesses needing expansive connectivity options and ease of use.

Features: Siebel CRM is known for its scalability, industry-specific solutions, and robust analytics that manage complex enterprise environments effectively. Its customizability can handle intricate business processes. Microsoft Dynamics CRM stands out for its flexible integrations, user-friendly interface, and comprehensive functionalities, which make it appealing to businesses prioritizing an efficient, all-in-one solution.

Room for Improvement: Siebel CRM may improve by simplifying its integration process, enhancing its user interface for easier navigation, and reducing deployment complexity. Microsoft Dynamics CRM could benefit from strengthening its support for non-Microsoft products, increasing its customization capabilities for specific industry needs, and offering more competitive pricing for smaller enterprises.

Ease of Deployment and Customer Service: Microsoft Dynamics CRM provides a cloud-based deployment model, ensuring quick setup and easily accessible support, appealing to businesses with limited setup time. Siebel CRM typically requires on-premise deployment, demanding more technical resources but offering detailed industry-specific guidance. The deployment process is generally quicker with Microsoft Dynamics CRM, as its cloud solutions offer higher efficiency and broader accessibility.

Pricing and ROI: Siebel CRM involves significant initial expenses due to its comprehensive capabilities, offering a higher ROI for large-scale deployments where features drive long-term gains. Microsoft Dynamics CRM provides a cost-effective setup with flexible pricing models, delivering a quicker ROI for businesses seeking adaptability. For those considering budget and long-term advantages, Microsoft Dynamics CRM might be financially more attractive.

To learn more, read our detailed Microsoft Dynamics CRM vs. Siebel CRM Report (Updated: April 2026).

Buyer's Guide

Microsoft Dynamics CRM vs. Siebel CRM

April 2026

Download the complete report

Helped 886,858 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Dynamics CRM

Ranking in CRM

1st

Ranking in Local Government CRM

1st

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), Marketing Management (2nd), Sales Force Automation (2nd)

Siebel CRM

Ranking in CRM

14th

Ranking in Local Government CRM

4th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2026, in the CRM category, the mindshare of Microsoft Dynamics CRM is 2.4%, down from 11.5% compared to the previous year. The mindshare of Siebel CRM is 1.1%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Microsoft Dynamics CRM	2.4%
Siebel CRM	1.1%
Other	96.5%

CRM

Featured Reviews

NavinJacob

Chief Digital Officer at Cipher7

Has enabled seamless integration across platforms while supporting advanced analytics for customer insights

Microsoft Dynamics CRM doesn't provide solutions that allow you to transform easily if you have a heterogeneous mix of technologies or if your contact center is on analog and you try to digitize it. A lot of custom work is needed if you have to integrate heterogeneous technologies with the Microsoft suite, but if you are using the Microsoft suite, then it's quite seamless. Microsoft Dynamics CRM should add commercial models that allow smaller companies to use it because it can get pretty expensive. Better commercial options for smaller implementations may be helpful. There should be commercial options for smaller companies, as the overheads and costs of Dynamics can be quite high.

Read full review

ShirazShah

CRM Specialist at Allied Bank Limited

Integration capabilities facilitate efficient data management and enhance customer service, but the analytics requires improvement

The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integrate Microsoft Power BI. The CRM analytics was not sufficient for our needs, given that we have four million customers and a thousand products. We are currently focusing on the upgrade and discussing with Oracle. If there have been improvements in the analytics side over the past few years, we are open to evaluating them. Currently, all analytics are being done on Power BI. The data is exported to our data lake, and Power BI is being used for all reporting and analytics. Even our customer 360, which is the core of any CRM, has Power BI widgets built-in through iframe because we could not accomplish this through Siebel CRM. The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Microsoft Dynamics CRM has the same features as Salesforce CRM, but what I like about the solution is that it's customizable. It's also one of the top-rated CRMs in the market. I also like that the coverage system of Microsoft Dynamics CRM is very, very broad, which means you can do a lot with it versus what you can do with Salesforce CRM."

"Microsoft Dynamics CRM is a comprehensive solution and is well-integrated into other Microsoft solutions, including ERP solutions. Additionally, it is feature-rich."

"The most valuable feature of Microsoft Dynamics CRM is the flexibility with Microsoft Office 365."

"It's a good solution for enterprise-level companies."

"Our clients appreciate that the solution can be used to monitor everything their customer interacts with in their business."

"The initial setup is very easy."

"The most valuable features of Microsoft Dynamics CRM are its easy operations and functionality."

"The most valuable feature is the reporting tab."

More Microsoft Dynamics CRM pros

"Siebel offers a high level of customization which has been valuable."

"It is a stable solution, but because it is an on-premises one, we have slow response rates at times."

"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."

"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."

"We moved from an excel sheet to Siebel so it did help us initially in digitizing CRM related business processes and was positioned as single source of truth for CRM."

"Siebel CRM has a strong database model, workflow and integration tools."

"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."

More Siebel CRM pros

Cons

"This solution could be more stable."

"Not structured for small Bussiness. Most likely will need a systems integrator for effective use."

"The main issue with Microsoft Dynamics CRM is that its GUI isn't very attractive. Overall, the solution has the same functionalities as other CRMs such as Salesforce, but Salesforce is much simpler to use. Microsoft Dynamics CRM is complicated to use, and this is another area for improvement. It was also more difficult to set up the solution, so its setup could still be improved. What I'd like to see in the next version of Microsoft Dynamics CRM is a cleaner user interface because currently, it looks messy to me. Salesforce CRM has a better, more simplified user interface that makes it easier for you to get what you need, while in Microsoft Dynamics CRM, you have to put in a lot of effort to get things done."

"Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need."

"Previously, I used Dynamics, but it did not suit me, so I changed the CRM last year."

"It is difficult to qualify opportunity in Microsoft Dynamics CRM."

"One of the biggest challenges is that there is a huge disconnect between, "The business wants this data available," and making that data available in our systems."

"Microsoft Dynamics CRM can improve by adding more artificial intelligence. Additionally, they should add more modules, such as account-based management, that are available on other platforms such as salesforce.com."

More Microsoft Dynamics CRM cons

"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."

"Siebel is pricey compared to other CRM tools. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it."

"Siebel is not user-friendly."

"The user interface could be more intuitive and modern. The Oracle Siebel documentation contains many links, and finding specific information takes time."

"Siebel CRM can improve as an ERP and for a few corporate business workloads."

"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."

"The tool took a lot of time to deploy."

"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."

More Siebel CRM cons

Pricing and Cost Advice

"Microsoft often encourages customers to commit to multi-year enterprise-level agreements, such as three or five-year deals with a minimum commitment of, for example, $200,000 dollars. However, in order to acquire more customers, I believe Microsoft should offer this same rate for one-year commitments for customers who want to experience it."

"The customers that have Microsoft Office 365, the license price is competitive. It is competitive because the next solution above it is Salesforce, which is licensed quite high. The price annually was approximately $55 per user but we did a combination of users with some of them having the higher range of approximately $85."

"On a scale from one to ten with one being expensive and ten being of great value, I would rate Microsoft Dynamics CRM at six on pricing."

"The cost could be cheaper. I would rate them 3 out of 5."

"My organization pays for the license, and I do not know how much it costs."

"Microsoft Dynamics CRM is an expensive solution. However, most good CRMs are expensive."

"I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution."

"I give the price of the solution an eight out of ten."

More Microsoft Dynamics CRM pricing and cost advice

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"The product is expensive."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"Its licensing is yearly."

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

886,858 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

11%

Manufacturing Company

Government

Computer Software Company

Financial Services Firm

11%

Government

10%

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	22
Large Enterprise	20

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	16

Questions from the Community

What are the pros and cons of MS dynamics vs. Salesforce CRM?

When comparing Microsoft Dynamics 365 and Salesforce CRM in 2026, both are leading CRM platforms, but they serve slightly different strengths depending on business needs. Features: Salesforce is t...

See all answers

What needs improvement with Microsoft Dynamics CRM?

Analytics features of Microsoft Dynamics CRM are good. When we are implementing chatbot and Co-pilot with Microsoft Dynamics CRM on their Omni-channels where we have to analyze all the incoming dat...

See all answers

What is your primary use case for Microsoft Dynamics CRM?

Before, I was working on the on-premises version, and then when it shifted to the cloud-based version, I transitioned to working on the cloud-based version with multiple clients. I have worked on M...

See all answers

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

See all answers

Comparisons

SAP CRM vs Microsoft Dynamics CRM

Compared 16% of the time

ServiceNow vs Microsoft Dynamics CRM

Compared 7% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 6% of the time

Salesforce Service Cloud vs Microsoft Dynamics CRM

Compared 5% of the time

Oracle CX Sales vs Microsoft Dynamics CRM

Compared 3% of the time

More Microsoft Dynamics CRM Competitors

Oracle CRM vs Siebel CRM

Compared 10% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 9% of the time

Oracle Fusion Service vs Siebel CRM

Compared 8% of the time

SAP CRM vs Siebel CRM

Compared 7% of the time

Oracle CX Sales vs Siebel CRM

Compared 7% of the time

More Siebel CRM Competitors

Product Reports

Buyer's Guide

Microsoft Dynamics CRM

March 2026

Download Microsoft Dynamics CRM product report

Buyer's Guide

Siebel CRM

March 2026

Download Siebel CRM product report

Also Known As

Dynamics CRM, MS Dynamics CRM

Siebel Sales

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

Microsoft

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Oracle

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Microsoft Dynamics CRM vs. Siebel CRM

April 2026

Free Report: Microsoft Dynamics CRM vs. Siebel CRM

Find out what your peers are saying about Microsoft Dynamics CRM vs. Siebel CRM and other solutions. Updated: April 2026.

DOWNLOAD NOW

886,858 professionals have used our research since 2012.

See our Microsoft Dynamics CRM vs. Siebel CRM report.

See our list of best CRM vendors and best Local Government CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.