Siebel CRM Reviews

The solution is primarily on a salesperson's applications like a CRM to sell, create and track opportunities, sell products, and find our customers.

It's very stable.

The solution is scalable.

Upper-level support is great.

Oracle is working very, very hard in moving such solutions to a software as a service, like other CRMs. We hope it will be fully SaaS in the future.

It is difficult to set up.

It's hard to get to the level of support you need. 

I've been using the solution for 20 years. 

The solution is stable. There are no bugs or glitches. it doesn't crash or freeze. 

The product was very scalable. It's not a problem if you want to expand. 

Technical support is okay. They have a lot of good engineers there, however, it's hard to reach them.

You have to create a ticket. The problem is the first level of support and it's very basic. If you need something more special or more specific, you have to go very deep and move from the basic level, the entry-level, and the middle level, and then, you finally get an engineer who can solve or understand what kind of problem you are facing.

We are really involved in Oracle products, and we are certified in the Oracle CRM brand.

It is not easy to set up. It's a bit difficult. 

We are a partner and reseller of Oracle. 

I'm an architect on CRM. I'm a consultant and my primary assignment is to create solutions or add more functionality to that system.

We work for several banks or retailers in Latin America, part of it is an on-premise solution, and a few of them have part of the solution implemented on the cloud.

The advice I'd give to others is to hire a very good consulting company. It's not a solution that you can make on your own. You have to have people who know very, very well the solution as it's really huge.

I'd rate the solution nine out of ten.

Siebel is a customer relationship management tool. You store customer information, complaints, and opportunities in the solution and use it to maintain that kind of information. 

We are system integrators, so we build and configure Siebel for our customers, but we also use it internally. 

Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals.

Siebel has been on the market for the last two decades. It used to be the top solution, but nowadays, you have cloud-based CRMs, so it's a little outdated.

Siebel is stable.

Siebel is highly scalable. We've rolled out Siebel for clients with customers in the millions, so it can handle that kind of scale.

Siebel is an Oracle product, so the support is excellent. If you have any issues with the product, they'll take care of them. 

Siebel has a legacy deployment model. They've got dedicated tools to deploy it, but you can also deploy it with DevOps tools nowadays. We set up the solution according to the customer's needs. We start gathering requirements and map them to plan how to configure it.

There are customers who still prefer Siebel, so they continue to invest. They are willing to pay because some other CRMs are unable to offer that kind of functionality.

Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce.

I rate Siebel eight out of 10. 

We use Siebel as a CRM to capture all agent selling activity. We also capture backend orders received from other interfaces and send them downstream to be fulfilled.

Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products.

The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive. If we send out a call to a server, click any buttons or any drill-down links, and then click on that thread itself, it gets stuck and the system freezes. 

Secondly, the customization capabilities available to users could be reduced. Over time, technical debt increases and the system starts to slow down due to all the customizations and this leads to user complaints. 

Finally, the cost of this solution could be reduced to gain more customers. 

I have been using this solution for seven years. 

This solution is challenging to scale, especially when used on-premises. We experienced CP-usage spikes, memory-usage spikes and component crashes due to the memory limit of 4GB. 

The customer service for this solution is not great. Issues require a few escalations in order to get resolution. Support tickets and communication are handled in the same way regardless of how much experience a customer has with the solution. They do not tailor feedback to suit the level of experience that customers have. 

Neutral

I would recommend Salesforce over Siebel. This is because Salesforce offers guard rails for development, is scalable and overs a large product ecosystem. 

I would rate this solution a seven out of ten. 

We are using Siebel IP14. We have marketing and sales. We have marketers in the field going into the accounts and doing some promotions or activities there. We have the contracts, the stock of the accounts, and so on.

It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want.

The user interface, mobile application, and support could be improved. Its setup could also be easier.

I have been using this solution for 20 years. 

Because it is on-premises, we control the stability.

We have 5,000 to 6,000 users.

We had opened several cases. I am not at all satisfied with the support of Oracle.

We didn't use any other solution previously. This was a project from scratch 20 years ago. There was nothing before.

It is quite complex. It took us quite long because we have pretty complex projects. It's really complex to set up.

We have around 20 people for deployment and maintenance.

Its licensing is yearly.

If it is Siebel CRM, I would recommend it. I would not recommend any other CRM from Oracle.

I would rate it a seven out of ten.

We are using Siebel CRM as a proper CRM for customer request management. For example, complete end-to-end requests to order fulfillment. 

Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system.

Siebel CRM can improve as an ERP and for a few corporate business workloads.

In a future release, Siebel CRM should add more connectors and a better GUI to manage the workloads.

I have been using Siebel CRM for three years.

Siebel CRM is a highly stable solution.

The scalability of Siebel CRM is good. It is simple to scale and I would recommend it for large enterprises.

We had proper support from Siebel CRM and we were receiving frequent engagement with our vendor and he was very helpful.

The initial setup of Siebel CRM is complex.

The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive.

I would recommend this solution to others. If you have a proper business case and a large enterprise where you need to manage more than a million customers then it's a highly recommended solution.

I rate Siebel CRM an eight out of ten.

The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system.

They should provide some guidance on what to customize and what not to customize.

I've been using it for 10 years.

It is a stable solution, but because it is an on-premises one, we have slow response rates at times.

It is scalable, but it eats up a lot of hardware.

We have more than 1000 users.

My experience with technical support is varied. Sometimes, it is okay, and at other times, I've had to wait for a long time.

The initial setup for Siebel CRM is complicated.

It took almost 18 months. This is also because there was an old CRM system which was home-built, running on a system from which they had to migrate data to the Siebel solution.

Given all the other CRM solutions on the market, Siebel is not the first one I would recommend to people.

I would rate it at five on a scale from one to ten.