Microsoft Dynamics CRM vs Oracle Fusion Service comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2023
 

Categories and Ranking

Microsoft Dynamics CRM
Ranking in CRM Customer Engagement Centers
1st
Ranking in CRM
1st
Ranking in Marketing Management
2nd
Average Rating
7.8
Number of Reviews
69
Ranking in other categories
Local Government CRM (1st), Sales Force Automation (2nd)
Oracle Fusion Service
Ranking in CRM Customer Engagement Centers
3rd
Ranking in CRM
10th
Ranking in Marketing Management
6th
Average Rating
8.6
Number of Reviews
30
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2024, in the CRM category, the mindshare of Microsoft Dynamics CRM is 18.9%, up from 15.1% compared to the previous year. The mindshare of Oracle Fusion Service is 0.9%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
Unique Categories:
CRM Customer Engagement Centers
26.7%
Local Government CRM
50.0%
 

Featured Reviews

Cirvesh-Daga - PeerSpot reviewer
Feb 15, 2024
Intuitive UI, streamlines customer service and support tasks but lacks predictive automation capabilities
A built-in automation engine to automate parts of workflows would be beneficial. That's the feature I'd be most happy to see expanded. It's currently tagged as simple automation, but I'd love some predictive capability. For example, if a business process has a certain timeframe due to the way it's worked out, the system should have predictive capabilities. It should be able to tell me that this process can be re-engineered to reduce time or be automated. So, a little more than just vanilla automation is what I'd like to see. That's the only thing I would want improved. It's currently basic and play-based. But if it had the capability of built-in predictive functionality, not as advanced as a separate product like Signavio, but at least something to give you the ability to tweak your processes at the right time, that would be really nice.
Hitesh Kunchakuri - PeerSpot reviewer
Dec 18, 2023
A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business
There are multiple options in the product that are improving quarterly by considering the user feedback Oracle receives from its multiple clients. I am not exactly sure about the improvements made in the product since I have not been working with the solution for the past four to six months. The area where employees' personal and contact information is called the person management section in the HR module of Oracle Fusion Service, has shortcomings where improvements are required. Sometimes, there are some issues with the areas around national identifiers in the product, so our company has to add multiple national identifiers. Though a person from the USA works in some other country, and that person has every valid document of the residing country, the product sometimes gives some trouble to access the information. The product's option to upload payroll data doesn't work seamlessly. It would be great if there was an option to do internal calculations in the product since sometimes, in our company, we have to calculate all the fields manually in Excel and then upload them in the application.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Microsoft Dynamics CRM is the flexibility with Microsoft Office 365."
"Integration with other Microsoft tools is a good feature of Microsoft Dynamics CRM."
"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable."
"Microsoft Dynamics CRM has plenty of valuable features."
"Microsoft Dynamics is user-friendly and intuitive. It's easy to understand how it works."
"The most valuable feature of Microsoft Dynamics CRM is the integration with Microsoft Office 365."
"It's a good solution for enterprise-level companies."
"The product is highly scalable, particularly in the cloud environment, where resources can be increased as required."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"The product's most valuable feature is an efficient fusion of finance and HR modules."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"The solution changes the way clients work to make it easier and faster."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"Everything is managed by Oracle, so they have security in place."
 

Cons

"Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve."
"Sometimes Microsoft's support can be difficult to contact, and it can take a while to get a response to a ticket."
"The integration capability with other systems could be improved, particularly the Lead Generation system."
"If there was a bit more automation, specifically for marketing tasks, that would be ideal."
"The UI could definitely be improved."
"In terms of the performance, when it comes to loading a large volume of data, it's slow at times, so the system could be optimized."
"I have contacted support. They are able to help but not in the right amount of time. I have had a horrible experience."
"We had to do some customizations on top and it got a bit cumbersome."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"The product's initial setup phase was very difficult."
"The UI experience needs refinement to enhance user-friendliness."
"The solution’s reporting could be improved."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"The product must provide modules for operations management."
 

Pricing and Cost Advice

"The cost depends on a number of factors, so whoever is implementing it will need to take that into consideration before it is done."
"We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support."
"Microsoft Dynamics CRM is an expensive solution."
"For the price of Microsoft Dynamics CRM, you receive a lot of comprehensive functionality. Additionally, it integrates very well. We pay approximately $100 a month to use the solution and we do not have any additional costs."
"I rate the solution's pricing as a seven out of ten."
"On a scale from one to ten with one being expensive and ten being of great value, I would rate Microsoft Dynamics CRM at six on pricing."
"We have to buy a separate license in order to implement the social listening feature."
"I'm not aware of any licensing costs for Microsoft Dynamics CRM."
"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."
"There are no extra licenses, everything is included in the subscription, and the price is fixed."
"Oracle Fusion Service is more expensive than Workday."
"Oracle Fusion Service is a cheap and flexible solution."
"The product has average pricing."
"This is definitely an expensive product compared to others on the market."
"Licensing fees are on the higher end and I rate them an eight out of ten."
"The tool is reasonably priced."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
11%
Government
10%
Manufacturing Company
7%
Educational Organization
77%
Financial Services Firm
4%
Computer Software Company
3%
Manufacturing Company
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft Dynamics CRM?
The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.
What needs improvement with Microsoft Dynamics CRM?
The solution should improve the user experience in the process of creating and activating offers. Sometimes, the process is a little bit slow because it has too many details. It also depends on how...
What is your primary use case for Microsoft Dynamics CRM?
We use Microsoft Dynamics CRM to control sales advancements in our company.
What needs improvement with Oracle Service Cloud?
When you do approvals, I don't think the approver can see the documents that the requester initially raised. I don't think that the approver received all of the documents that were attached when th...
What is your primary use case for Oracle Service Cloud?
With Oracle Fusion Service, the process of raising purchase requisitions and issuing purchase orders was streamlined compared to using just Oracle previously. Oracle Fusion Service offers good effi...
 

Also Known As

Dynamics CRM, MS Dynamics CRM
Oracle Service Cloud, Oracle RightNow
 

Learn More

 

Overview

 

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Find out what your peers are saying about Microsoft Dynamics CRM vs. Oracle Fusion Service and other solutions. Updated: June 2024.
789,577 professionals have used our research since 2012.