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Microsoft Dynamics CRM vs Oracle CX Sales comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Dynamics CRM
Ranking in CRM
2nd
Ranking in Sales Force Automation
2nd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
78
Ranking in other categories
CRM Customer Engagement Centers (1st), Local Government CRM (1st), Marketing Management (2nd)
Oracle CX Sales
Ranking in CRM
14th
Ranking in Sales Force Automation
5th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
15
Ranking in other categories
Opportunity Management (6th)
 

Mindshare comparison

As of June 2025, in the CRM category, the mindshare of Microsoft Dynamics CRM is 10.9%, down from 13.7% compared to the previous year. The mindshare of Oracle CX Sales is 2.5%, down from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Pawel-Gawronski - PeerSpot reviewer
Streamlining resource management and improving project insights with helpful support
The deployment of Microsoft Dynamics CRM is easy because it's a software as a service, which eliminates the need to deploy anything in our data center. It has improved the verification of value streams by mapping projects to products and demonstrating the total cost of ownership. This automation significantly impacts daily operations by reducing the time spent on manual tasks and improving the quality and delivery time.
Uday Kiran B - PeerSpot reviewer
Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything
The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Compared to other partners, the most valuable aspect of Microsoft Dynamics CRM is its intuitive APIs, which are customizable and allow for the addition of multiple parameters and attributes. This feature enhances the purpose call in our services. Additionally, the learning curve for contact center agents using Microsoft Dynamics CRM is shorter than with other solution providers. Finally, the commercial aspects of Microsoft Dynamics CRM are superior to those of other solution providers."
"Integration with other Microsoft tools is a good feature of Microsoft Dynamics CRM."
"Microsoft Dynamics CRM has a very nice UI, and is very easy to use. It's easy to install, has a lot of features, and provides good technical support."
"The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users."
"Microsoft Dynamics CRM has the same features as Salesforce CRM, but what I like about the solution is that it's customizable. It's also one of the top-rated CRMs in the market. I also like that the coverage system of Microsoft Dynamics CRM is very, very broad, which means you can do a lot with it versus what you can do with Salesforce CRM."
"The stability of the solution is high."
"Integration is the best feature of Microsoft Dynamics CRM. It integrates quickly across multiple apps and has a lot of APIs available that you can link to. It's very customizable, so we're able to tailor it to a client's needs."
"Technical support is completely good."
"It covers sales very well."
"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."
"the Oracle CX Sales Eloqua module is very useful."
"The solution integrates well."
"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."
"The analytics features in Oracle CX Sales are good."
"The integration with other systems is easy."
"It is stable and scalable, and their support has been very responsive."
 

Cons

"The pricing of Microsoft Dynamics CRM can be complex due to Microsoft's complicated licensing model."
"Previously, I used Dynamics, but it did not suit me, so I changed the CRM last year."
"Overall, the solution could be made to be more user friendly."
"Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve."
"Microsoft Dynamics CRM can improve the integration with the other system. If they have more flexibility to connect with another system it will be more effective."
"The tool should be micro-services-based. If it's not already implemented, the architecture could be enhanced by transitioning to a microservices-based model. This would allow each module to be managed independently, reducing downtime and enabling teams to work autonomously on specific services."
"It could be less complicated for smaller organizations."
"The UI and GUI could be improved."
"You can get disconnected if you do not have a strong, reliable internet connection."
"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."
"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."
"The tool must allow developers to check logs."
"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."
"The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes."
"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."
"They've been lacking in creating customization from scratch and in sales."
 

Pricing and Cost Advice

"Microsoft Dynamics CRM's price is too high."
"The solution is open source and is free. However, it does require a Dynamics 365 subscription."
"It is a very comprehensive package. We get everything from Access to D 365. We get Microsoft's suite of tools. I'm not too sure about the pricing, but I can't imagine it being cheap."
"I'm not aware of any licensing costs for Microsoft Dynamics CRM."
"I rate the solution's pricing as a seven out of ten."
"It's kind of pricey. It's about $50 or $60 per user."
"The solution is not expensive."
"For the price of Microsoft Dynamics CRM, you receive a lot of comprehensive functionality. Additionally, it integrates very well. We pay approximately $100 a month to use the solution and we do not have any additional costs."
"It's expensive, but worth the money."
"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."
"The product pricing is reasonable compared to other solutions in the market."
"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."
"The solution is reasonably priced compared to other tools."
"The price is reasonable."
"The product is pricey."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
10%
Government
10%
Manufacturing Company
7%
Computer Software Company
16%
Government
14%
Manufacturing Company
14%
Financial Services Firm
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft Dynamics CRM?
The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.
What needs improvement with Microsoft Dynamics CRM?
Microsoft Dynamics CRM needs improvement in simplifying the setup and configuration process, which can be relatively complex when we want all features to work properly. It is one area where the com...
What is your primary use case for Microsoft Dynamics CRM?
We use Microsoft Dynamics CRM ( /products/microsoft-dynamics-crm-reviews ) for opportunity management and a traditional CRM approach for managing customer and client relationships. Although we have...
What do you like most about Oracle CX Sales?
The integration with other systems is easy.
What is your experience regarding pricing and costs for Oracle CX Sales?
Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.
What needs improvement with Oracle CX Sales?
The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...
 

Also Known As

Dynamics CRM, MS Dynamics CRM
Oracle Sales Cloud
 

Overview

 

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.
Find out what your peers are saying about Microsoft Dynamics CRM vs. Oracle CX Sales and other solutions. Updated: May 2025.
856,873 professionals have used our research since 2012.