Microsoft Dynamics CRM vs Oracle CX Sales comparison

Microsoft and Oracle are both solutions in the CRM category. Microsoft is ranked #2 with an average rating of 8.1, while Oracle is ranked #15 with an average rating of 7.6. Microsoft holds a 11.1% mindshare in CRM, compared to Oracle’s 2.7% mindshare. Additionally, 93% of Microsoft users are willing to recommend the solution, compared to 87% of Oracle users who would recommend it.

Microsoft Dynamics CRM

Read 78 Microsoft Dynamics CRM reviews

3,948 Views
3,846 Comparison Views

93% willing to recommend

Oracle CX Sales

Read 15 Oracle CX Sales reviews

1,243 Views
869 Comparison Views

87% willing to recommend

Microsoft Dynamics CRM

Oracle CX Sales

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 20, 2025

Microsoft Dynamics CRM and Oracle CX Sales compete in the CRM market. Microsoft Dynamics CRM seems to have the upper hand with its highly customizable platform and strong integration capabilities, whereas Oracle CX Sales shines in lead management and analytics.

Features: Microsoft Dynamics CRM offers a customizable platform with strong integration with Microsoft Office 365, intuitive user experience, and cost-effective licensing. It supports various business processes from sales to customer engagement with robust security. Oracle CX Sales provides advanced mobile-enabled functionality, intuitive operation, and excellent lead and opportunity management, with users appreciating its analytical capabilities.

Room for Improvement: Microsoft Dynamics CRM faces challenges in user-friendliness and requires improvements in approval processes and dashboards for better visibility and user interaction. The interface needs enhanced integration with other systems. Oracle CX Sales requires improvements in user interface and scalability and could benefit from modern design, enhanced integration options, and more AI-driven features for customization flexibility.

Ease of Deployment and Customer Service: Microsoft Dynamics CRM offers public, private, and hybrid cloud deployments, as well as on-premises options. However, technical support varies, with long response times unless premium support is purchased. Oracle CX Sales is also available on various cloud environments, with support being less problematic but not always meeting premium expectations. Both platforms require significant integration efforts depending on the deployment.

Pricing and ROI: Microsoft Dynamics CRM is considered expensive, but its extensive features and integration capabilities justify the cost, with positive ROI from improved sales processes. Long-term agreements may offer competitive pricing. Oracle CX Sales is marked as pricey compared to competitors like Salesforce, but the advanced functionality offers strong justification. Its tiered pricing includes discounts, and while it offers valuable ROI, Microsoft Dynamics CRM often highlights cost-effectiveness in the long term.

To learn more, read our detailed Microsoft Dynamics CRM vs. Oracle CX Sales Report (Updated: April 2025).

Buyer's Guide

Microsoft Dynamics CRM vs. Oracle CX Sales

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Dynamics CRM

Ranking in CRM

2nd

Ranking in Sales Force Automation

2nd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), Local Government CRM (1st), Marketing Management (2nd)

Oracle CX Sales

Ranking in CRM

15th

Ranking in Sales Force Automation

5th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Opportunity Management (6th)

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Microsoft Dynamics CRM is 11.1%, down from 13.7% compared to the previous year. The mindshare of Oracle CX Sales is 2.7%, down from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Rishabh Chhajer

Head IT at Dhani

Intuitive APIs, customizable design, but dashboards could improve

The most advantageous aspect of Microsoft Dynamics CRM is its periodic updates. Every quarter, Microsoft releases upgrades that address bugs and vulnerabilities. As a company governed by the Reserve Bank of India and SAP security regulations for our stock operations, we conduct periodic reviews of our applications, including Microsoft Dynamics CRM. Whenever we submit an audit report and identify bugs, we reach out to the Microsoft team for assistance. They assure us that the issues will be fixed in the next quarterly release. As a result, we have not experienced any outstanding bugs that have not been recorded or addressed.

Read full review

Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of Microsoft Dynamics CRM is the campaign feature."

"Right now we're using the financial features, and we haven't tried the inventory. It's useful more on the financial side."

"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable."

"The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users."

"The most valuable feature of Microsoft Dynamics CRM is the integration with Microsoft Office 365."

"The CRM is very fast, with customization and integration options, and easy migration."

"Technical support is completely good."

"The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features."

More Microsoft Dynamics CRM pros

"the Oracle CX Sales Eloqua module is very useful."

"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."

"It covers sales very well."

"It is stable and scalable, and their support has been very responsive."

"The lead and opportunity management features are valuable."

"Stability depends on the implementation, but overall, it's quite high."

"The integration with other systems is easy."

"Oracle CX Sales is workflow-driven, aligning with best practices in our sales process."

More Oracle CX Sales pros

Cons

"There is room for improvement in handling nonlinear sales processes and complex quoting."

"Microsoft Dynamics CRM needs to improve its integrations."

"The UI could definitely be improved."

"The overall price of Microsoft Dynamics CRM could improve."

"The integration capability with other systems could be improved, particularly the Lead Generation system."

"Microsoft Dynamics CRM can improve the integration with the other system. If they have more flexibility to connect with another system it will be more effective."

"The UI and GUI could be improved."

"A built-in automation engine to automate parts of workflows would be beneficial. That's the feature I'd be most happy to see expanded. It's currently tagged as simple automation, but I'd love some predictive capability."

More Microsoft Dynamics CRM cons

"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."

"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."

"Support is very poor."

"You can get disconnected if you do not have a strong, reliable internet connection."

"The tool must allow developers to check logs."

"The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes."

"They could provide more integrated AI features as part of the platform rather than as a separate offering."

"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."

More Oracle CX Sales cons

Pricing and Cost Advice

"There is a license required to use Microsoft Dynamics CRM."

"The cost varies on multiple factors including customization and the number of users."

"The cost could be cheaper. I would rate them 3 out of 5."

"The price of the solution is good but could be cheaper."

"The annual license for Microsoft Dynamics CRM could be reduced, it is expensive."

"It's kind of pricey. It's about $50 or $60 per user."

"Pricing for this software could be cheaper."

"The solution is expensive."

More Microsoft Dynamics CRM pricing and cost advice

"The product is pricey."

"It's expensive, but worth the money."

"The solution is reasonably priced compared to other tools."

"The product pricing is reasonable compared to other solutions in the market."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"The price is reasonable."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Government

11%

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

16%

Government

14%

Manufacturing Company

14%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Microsoft Dynamics CRM?

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.

See all answers

What needs improvement with Microsoft Dynamics CRM?

Microsoft Dynamics CRM needs improvement in simplifying the setup and configuration process, which can be relatively complex when we want all features to work properly. It is one area where the com...

See all answers

What is your primary use case for Microsoft Dynamics CRM?

We use Microsoft Dynamics CRM ( /products/microsoft-dynamics-crm-reviews ) for opportunity management and a traditional CRM approach for managing customer and client relationships. Although we have...

See all answers

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...

See all answers

Comparisons

SAP CRM vs Microsoft Dynamics CRM

Compared 20% of the time

ServiceNow vs Microsoft Dynamics CRM

Compared 20% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 15% of the time

Siebel CRM vs Microsoft Dynamics CRM

Compared 10% of the time

Salesforce Service Cloud vs Microsoft Dynamics CRM

Compared 4% of the time

More Microsoft Dynamics CRM Competitors

Siebel CRM vs Oracle CX Sales

Compared 27% of the time

Salesforce Sales Cloud vs Oracle CX Sales

Compared 25% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 7% of the time

SAP CRM vs Oracle CX Sales

Compared 6% of the time

Sales Creatio vs Oracle CX Sales

Compared 6% of the time

More Oracle CX Sales Competitors

Product Reports

Buyer's Guide

Microsoft Dynamics CRM

April 2025

Download Microsoft Dynamics CRM product report

Buyer's Guide

Oracle CX Sales

April 2025

Download Oracle CX Sales product report

Also Known As

Dynamics CRM, MS Dynamics CRM

Oracle Sales Cloud

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

Microsoft

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Buyer's Guide

Microsoft Dynamics CRM vs. Oracle CX Sales

April 2025

Free Report: Microsoft Dynamics CRM vs. Oracle CX Sales

Find out what your peers are saying about Microsoft Dynamics CRM vs. Oracle CX Sales and other solutions. Updated: April 2025.

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