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Microsoft Dynamics CRM vs Oracle CX Sales comparison

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Featured Review
Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: January 2022.
566,121 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable.""Dynamics is a complete tool that helps the company measure and track sales, orders, current customers, and the sales pipeline.""I have used many Microsoft solutions and I am comfortable using the solution. Additionally, it is secure.""Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities.""Technical support is completely good.""The solution is stable.""The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users.""The stability is excellent."

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"The solution integrates well."

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Cons
"The solution could improve by having better integration documentation.""The approvals component of Dynamics is complex. It isn't very easy to generate approvals between different departments.""Dynamic's management could be improved. The tech management should have better technical capabilities.""Microsoft Dynamics CRM could improve by being more user-friendly and having a better design. I have used Service Desk and it is not user-friendly but this solution is worse. The graphical interface is not intuitive, you need someone to guide you or you will have difficulties navigating around to find the file you need. The data we are normally dealing with is boring enough and the interface could be more attractive and more exciting. The tabs and arrangement could be done better to be more user-friendly. Microsoft Excel, PowerPoint, and Word are fine and Microsoft should extend their user-friendliness and intuitiveness to Microsoft Dynamics.""The mobile side of the product doesn't look that great right now.""Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need.""If there was a bit more automation, specifically for marketing tasks, that would be ideal.""The installation was difficult. I'm not the person that implements the solution. However, to have the solution function in the correct way, the process can be difficult."

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"The interface of Oracle CX Sales could be more user-friendly."

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Pricing and Cost Advice
  • "It's kind of pricey. It's about $50 or $60 per user."
  • "I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution."
  • "There is a license required to use Microsoft Dynamics CRM."
  • "The price of the solution is good but could be cheaper."
  • "We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support."
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    Questions from the Community
    Top Answer: 
    The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users.
    Top Answer: 
    Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need.
    Top Answer: 
    We use Microsoft Dynamics CRM for our opportunity tracking system. Anytime we have sales opportunities, we integrate the solution with our quoting software. The quote is generated and all the details… more »
    Top Answer: 
    The solution integrates well.
    Top Answer: 
    The interface of Oracle CX Sales could be more user-friendly.
    Ranking
    2nd
    out of 68 in CRM
    Views
    4,113
    Comparisons
    3,448
    Reviews
    7
    Average Words per Review
    389
    Rating
    8.1
    9th
    out of 68 in CRM
    Views
    852
    Comparisons
    677
    Reviews
    1
    Average Words per Review
    165
    Rating
    8.0
    Comparisons
    Also Known As
    Dynamics CRM, MS Dynamics CRM
    Oracle Sales Cloud
    Learn More
    Overview

    Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

    Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

    Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

    The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing  territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and  adaptive intelligence • A customer data management system to ensure clean, consolidated and complete  customer information.  With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

    Offer
    Learn more about Microsoft Dynamics CRM
    Learn more about Oracle CX Sales
    Sample Customers
    Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
    Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.
    Top Industries
    REVIEWERS
    Computer Software Company25%
    Financial Services Firm25%
    Individual & Family Service13%
    Insurance Company13%
    VISITORS READING REVIEWS
    Computer Software Company31%
    Comms Service Provider22%
    Government8%
    Energy/Utilities Company5%
    VISITORS READING REVIEWS
    Computer Software Company40%
    Comms Service Provider20%
    Energy/Utilities Company7%
    Manufacturing Company4%
    Company Size
    REVIEWERS
    Small Business52%
    Midsize Enterprise24%
    Large Enterprise24%
    No Data Available
    Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: January 2022.
    566,121 professionals have used our research since 2012.

    Microsoft Dynamics CRM is ranked 2nd in CRM with 10 reviews while Oracle CX Sales is ranked 9th in CRM with 1 review. Microsoft Dynamics CRM is rated 7.6, while Oracle CX Sales is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "Secure, good support, but graphical interface could improve". On the other hand, the top reviewer of Oracle CX Sales writes "Integrates well, good technical support, and scalable". Microsoft Dynamics CRM is most compared with SAP CRM, ServiceNow, Siebel CRM, Salesforce Service Cloud and Pega CRM, whereas Oracle CX Sales is most compared with Oracle Service Cloud, Siebel CRM, Salesforce Sales Cloud, SAP CRM and eGain Solve.

    See our list of best CRM vendors and best Sales Force Automation vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.