What is our primary use case?
Our company has fifteen technicians who use the solution to monitor IT networks for our clients.
What is most valuable?
The most valuable feature is the availability of end devices.
What needs improvement?
The solution does not include enough features and has some performance issues.
We would like traffic analysis to drill down to network errors and the application itself to determine if issues are coming from service of the application.
The solution should offer an option for the public cloud.
For how long have I used the solution?
I have been using the solution for ten years.
What do I think about the stability of the solution?
The solution is stable but on occasion has performance issues.
What do I think about the scalability of the solution?
The solution is scalable and able to monitor devices scattered around multiple locations.
We are not sure exactly how scalable the solution is, but it is currently meeting our needs.
How are customer service and support?
We don't use technical support because we are able to solve issues internally.
Which solution did I use previously and why did I switch?
We previously used OpManager but at some point switched to the solution.
How was the initial setup?
The initial setup is very straightforward and it is easy to add nodes.
What about the implementation team?
Our company implements the solution for customers.
What's my experience with pricing, setup cost, and licensing?
The solution is a bit expensive because the annual license does not include new features that are priced as add-ons.
We currently pay 15,000 Malaysian Ringgit ($3,209 USD) per year for our license which is based on the number of active sensors. Adding a large number of sensors can become costly.
Which other solutions did I evaluate?
We are currently evaluating other options such as NPM and Datadog because we are interested in a more robust and comprehensive tool. We are going to demo Datadog in the near future.
We would like a hybrid solution that includes both NMP and APM.
Some companies have subscribed to the solution for private cloud, but we have interest in a public cloud option like Azure and Amazon.
What other advice do I have?
When choosing a solution, it is important to strike a balance between needs and budget.
It is possible to find similar solutions that are competitively priced.
I rate the solution a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
