We performed a comparison between ManageEngine IT360 and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."It is easy to identify and collect information from all of the nodes on the network."
"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."
"The technical support is good."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."
"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."
"Identifies better ways to license software or eliminate unused software to save money."
"It offers enhanced and efficient communication between the requester and the four pillar EDR through an online chat platform."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"Remote access is most valuable."
"The ManageEngine features could improve to show graphs of the traffic and network utility."
"We would like to have support for integration with ServiceDesk."
"The product could use more intelligence, automation and general availability of product information."
"Making a mobile version would be helpful."
"We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."
"Its stability and pricing need improvement."
"The solution’s user interface could be improved and given a better design."
"They could improve license management, particularly when integrating different applications or toolsets."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"I have enjoyed all the features. There is not any feature that I have missed or didn't have."
"They can maybe improve the area of agile project management. They do have user storyboards and other things, but we kind of lean on Jira for that work. This is perhaps an area that could be looked at a little more."
Earn 20 points
ManageEngine IT360 is ranked 28th in IT Asset Management while ServiceNow is ranked 1st in IT Asset Management with 210 reviews. ManageEngine IT360 is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of ManageEngine IT360 writes "Good monitoring and alerting capability, and it is easy to deploy". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". ManageEngine IT360 is most compared with StackPath Monitoring, eG Enterprise and HPE OneView, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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