"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."
"It is easy to identify and collect information from all of the nodes on the network."
"The technical support is good."
"Data in reports and dashboards are easily accessible."
"The solution is stable, scalable and easy to use."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"ServiceNow is an industry leader in multiple areas and provides an excellent ROI."
"Very easy to implement and to respond to my clients' needs."
"ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations."
"ServiceNow was the first true enterprise to service management platform."
"We have found change management and CMDB to be very useful."
"We would like to have support for integration with ServiceDesk."
"The product could use more intelligence, automation and general availability of product information."
"The ManageEngine features could improve to show graphs of the traffic and network utility."
"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."
"The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself."
"The licensing needs to be divided into tiers in order to attract lower-level users."
"An area for improvement would be the accessibility of downloaded and compressed files."
"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."
"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."
"When it comes to changing some of the features, I would like a little more leeway."
"One thing I don't care for is the reporting and the way it functions."
Earn 20 points
With IT360 you will deliver services efficiently with maximum scalability. Service providers can now accurately manage the SLAs and release new services faster with features like Multi-tenancy, High Availability, Enterprise level systems and Datacenter monitoring, Remote site monitoring and Customer and site-specific dashboards.
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Reviews from Real Users
IT Central Station users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
ManageEngine IT360 is ranked 7th in IT Asset Management with 3 reviews while ServiceNow is ranked 1st in IT Asset Management with 73 reviews. ManageEngine IT360 is rated 9.0, while ServiceNow is rated 8.2. The top reviewer of ManageEngine IT360 writes "Helps with managing the active directory but needs more intelligence and information availability". On the other hand, the top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". ManageEngine IT360 is most compared with Zabbix, Zenoss Service Dynamics, Auvik, Datadog and ManageEngine OpManager, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft PowerApps, Pega BPM, ManageEngine ServiceDesk Plus and JIRA Service Management. See our ManageEngine IT360 vs. ServiceNow report.
See our list of best IT Asset Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.