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BMC Track-It! vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Track-It!
Ranking in IT Asset Management
19th
Average Rating
7.4
Reviews Sentiment
6.5
Number of Reviews
5
Ranking in other categories
License Management (9th)
ServiceNow
Ranking in IT Asset Management
1st
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
222
Ranking in other categories
Help Desk Software (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

As of July 2025, in the IT Asset Management category, the mindshare of BMC Track-It! is 1.2%, up from 1.1% compared to the previous year. The mindshare of ServiceNow is 20.5%, down from 26.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

reviewer2287086 - PeerSpot reviewer
Provides good stability, but it could be intuitive and easier to use
The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.
Nikhil Gohil - PeerSpot reviewer
Enables effective incident management and seamless workflow automation with valuable mobile accessibility
I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We use it to create and manage our work orders."
"The initial setup is pretty easy."
"We can manually capture the assets available within the location."
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"I have definitely seen a positive impact of ServiceNow on our company and customer processes, including time savings and money savings."
"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"ServiceNow is a very powerful tool that can perform a lot of different functions."
"The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status, which makes ServiceNow the best tool I have ever used."
"In financial management, this platform has the infrastructure allowing us to expand the way we want to. For example, it gives you many business rules and budget models that you can use to optimize your workflow. It does not put you in a box. Additionally, integrating this solution with other platforms is extremely easy to do."
"There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
 

Cons

"Their self-service is not user friendly."
"The solution is cumbersome to use."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"The area where we would like to see improvement is in the asset management module."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"Local solutions have lower costs."
"It's a little expensive compared to other tools."
"The visuals are the one area where there is opportunity for improvement."
"Time to respond from support could definitely be better, as the global support timing sometimes causes delays in interactions."
"The solution’s user interface could be improved and given a better design."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
 

Pricing and Cost Advice

"BMC Track-It!’s price is reasonable compared to other products."
"It has a higher cost compared to local/regional solutions."
"The price could be a little lower for the solution. Many of my customers have issues with the licensing process, they have to make it easier and straightforward."
"The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale."
"The price of the solution is comparable to industry standards. For the features that we received, it is reasonable."
"For large-scale companies, the cost of ServiceNow is not expensive, but for small and mid-scale companies, it is higher."
"The licensing cost is based on your partnership with ServiceNow and what you have selected for implementation. There is an annual license cost which is calculated based on your number of devices."
"Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."
"There are licensing fees."
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Top Industries

By visitors reading reviews
No data available
Educational Organization
16%
Computer Software Company
12%
Financial Services Firm
11%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about BMC Track-It!?
We can manually capture the assets available within the location.
What needs improvement with BMC Track-It!?
The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected sin...
What is your primary use case for BMC Track-It!?
We use the product primarily for help desk management, including login and resolution of calls. It helps us with IT asset management. We can manually capture the assets available within the locatio...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

No data available
 

Also Known As

BMC Numara Track-It!, Numara Track-It!, Numara
No data available
 

Overview

 

Sample Customers

Florida Hospital, Mitchell International
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about BMC Track-It! vs. ServiceNow and other solutions. Updated: June 2025.
859,957 professionals have used our research since 2012.