

Spiceworks and Lansweeper compete in the IT helpdesk and inventory management category. Lansweeper seems to have the upper hand due to its advanced asset management and scalability features.
Features: Spiceworks provides a free tool for IT helpdesk and inventory management, including ticketing and reporting, with a supportive online community. Lansweeper offers extensive asset management and detailed reporting, compatible with multiple platforms and scalable to manage up to 1,000,000 devices.
Room for Improvement: Spiceworks can improve scalability and performance, as well as enhance its reporting and network mapping. Users desire more robust reporting capabilities and improved network discovery accuracy. Lansweeper could advance its technical support and consider adding more comprehensive security features, along with cloud solution enhancements.
Ease of Deployment and Customer Service: Spiceworks offers both cloud and on-premises deployment, relying on an active community for customer service, although users wish for formal support options. Lansweeper primarily focuses on on-premises deployment and is praised for its responsive customer service and effective technical support.
Pricing and ROI: Spiceworks is completely free, offering high ROI for small to medium businesses with its lack of licensing costs and community-driven support. Lansweeper involves higher costs but is valued for its scalability and advanced features, making it suitable for larger organizations. Pricing is competitive and based on the number of devices managed.
It ended up being more cost-effective than BMC for the license we obtained.
Customers with premium or enterprise-level licenses often reported fast and knowledgeable responses.
We have regular 30-minute meetings, and when we have technical support questions, they either connect us to support or provide immediate answers.
The only aspect that would enhance my rating would be an immediate response to my call, but considering they manage multiple clients, I find their service to be very close to a perfect ten.
You can start with just scanning your network and later add all the other features it provides to prepare reports.
When it comes to scalability, it is difficult to remember specifics since my lab environment is small, but I believe Lansweeper can scan quite a few devices.
There is no analytics from Lansweeper to understand that it is the same software but with a different version.
It would be advantageous if AD audit functionality could be integrated, showing users' actions and latest activities.
Reporting needs to be more customized as per customer requirements.
It is quite cheap compared to other solutions, and the installation was very easy.
They purchased licenses for around 300 to 400 users or devices.
The most valuable feature in the dashboard is the search functionality, which enables users to find all relevant data efficiently.
Lansweeper has made the job easier for us. That's the best benefit.
The best feature of Lansweeper is that it works on a local network without any agents installed on the equipment; it uses embedded Microsoft tools for communication and collecting information.
Additionally, it is free software.
| Product | Market Share (%) |
|---|---|
| Lansweeper | 9.9% |
| Spiceworks | 2.0% |
| Other | 88.1% |


| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 3 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 14 |
| Large Enterprise | 10 |
Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what?’ This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.
MISSION
At Lansweeper we develop and support our software which builds and leverages a system of record in any IT environment.
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