We changed our name from IT Central Station: Here's why

BMC Helix Discovery vs BMC Track-It! comparison

Cancel
You must select at least 2 products to compare!
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"A valuable feature concerns the ability to integrate with different solutions.""The data models are the most useful aspect of the solution.""BMC provides great support. As managed service support, they are gold."

More BMC Helix Discovery Pros →

"The initial setup is pretty easy."

More BMC Track-It! Pros →

Cons
"The CMDB could be improved. Getting data from the CMDB is the greatest challenge.""The monitoring tools could be more stable.""It would be nice to see more updates to the solution."

More BMC Helix Discovery Cons →

"The solution is cumbersome to use."

More BMC Track-It! Cons →

Pricing and Cost Advice
  • "BMC is available for a reasonable price compared to ServiceNow — it's half the price."
  • More BMC Helix Discovery Pricing and Cost Advice →

    Information Not Available
    report
    Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.
    564,599 professionals have used our research since 2012.
    Questions from the Community
    Top Answer: 
    A valuable feature concerns the ability to integrate with different solutions.
    Top Answer: 
    BMC is available for a reasonable price compared to ServiceNow — it's half the price.
    Top Answer: 
    While I consider the solution to be good, it should better be able to integrate with other solutions. The solution does not offer 100 percent availability, but 99 to 99.5 percent. It would be nice to… more »
    Ask a question

    Earn 20 points

    Ranking
    6th
    out of 42 in IT Asset Management
    Views
    3,491
    Comparisons
    1,588
    Reviews
    3
    Average Words per Review
    457
    Rating
    8.7
    15th
    out of 42 in IT Asset Management
    Views
    499
    Comparisons
    391
    Reviews
    1
    Average Words per Review
    731
    Rating
    4.0
    Comparisons
    Also Known As
    Discovery, ADDM, Atrium Discovery & Dependency Mapping
    BMC Numara Track-It!, Numara Track-It!, Numara
    Learn More
    Overview

    BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them. 

    Help Desk Automation

    Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

    Knowledge Base

    Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

    Improved Efficiency

    Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

    Offer
    Learn more about BMC Helix Discovery
    Learn more about BMC Track-It!
    Sample Customers
    Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)
    Florida Hospital, Mitchell International
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company34%
    Comms Service Provider20%
    Government7%
    Financial Services Firm6%
    VISITORS READING REVIEWS
    Computer Software Company29%
    Government13%
    Financial Services Firm11%
    Comms Service Provider11%
    Find out what your peers are saying about ServiceNow, Device42, IFS and others in IT Asset Management. Updated: January 2022.
    564,599 professionals have used our research since 2012.

    BMC Helix Discovery is ranked 6th in IT Asset Management with 3 reviews while BMC Track-It! is ranked 15th in IT Asset Management with 1 review. BMC Helix Discovery is rated 8.6, while BMC Track-It! is rated 4.0. The top reviewer of BMC Helix Discovery writes "Stable with good data modelling and excellent technical support". On the other hand, the top reviewer of BMC Track-It! writes "Lacks technical support, should offer better reports, and the SLS needs improvement". BMC Helix Discovery is most compared with ServiceNow, BMC Remedy Asset Management, Device42, Qualys Asset Inventory and IBM Tivoli Asset Management for IT, whereas BMC Track-It! is most compared with ServiceNow, BMC Remedy Asset Management, Device42 and Freshservice.

    See our list of best IT Asset Management vendors.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.