BMC Helix Discovery vs BMC Track-It! comparison

BMC Helix Discovery and BMC Track-It! are both solutions in the IT Asset Management category. BMC Helix Discovery is ranked #5 with an average rating of 8.4, while BMC Track-It! is ranked #17 with an average rating of 5.0. BMC Helix Discovery holds a 6.5% mindshare in IAM, compared to BMC Track-It!’s 1.2% mindshare. Additionally, 88% of BMC Helix Discovery users are willing to recommend the solution, compared to 66% of BMC Track-It! users who would recommend it.

BMC Helix Discovery

Read 28 BMC Helix Discovery reviews

2,131 Views
2,067 Comparison Views

88% willing to recommend

BMC Track-It!

Read 5 BMC Track-It! reviews

372 Views
312 Comparison Views

66% willing to recommend

BMC Helix Discovery

BMC Track-It!

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

BMC Track-It! and BMC Helix Discovery compete in the IT management category. BMC Helix Discovery has the upper hand with its advanced asset discovery capabilities offering a comprehensive IT asset and dependency mapping solution.

Features: BMC Track-It! includes capabilities like help desk management, ticketing, and asset tracking, providing control over IT service management. BMC Helix Discovery offers automated discovery of physical, virtual, and cloud environments, insights into asset interdependencies, and the ability to integrate with BMC Helix ITSM and ServiceNow ITSM.

Room for Improvement: BMC Track-It! could improve in areas like simplifying setup, enhancing scalability, and refining user interface design. BMC Helix Discovery might focus on enriching reporting features, increasing integration options beyond current ecosystems, and enhancing cost-effectiveness to better compete with other solutions.

Ease of Deployment and Customer Service: BMC Helix Discovery’s deployment is cloud-based, promoting quick deployment and scalability. Its customer service supports integration and assistance. BMC Track-It! being on-premise might require more deployment time and is appreciated for its support in routine help desk operations.

Pricing and ROI: BMC Track-It! offers lower initial setup costs, making it appealing for smaller businesses focusing on budget. BMC Helix Discovery, despite higher setup costs, provides a greater ROI by improving asset management efficiencies and reducing downtime, making it suitable for businesses seeking extensive IT infrastructure insights.

To learn more, read our detailed BMC Helix Discovery vs. BMC Track-It! Report (Updated: September 2025).

Buyer's Guide

BMC Helix Discovery vs. BMC Track-It!

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Discovery

Ranking in IT Asset Management

5th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

BMC Track-It!

Ranking in IT Asset Management

17th

Average Rating

7.4

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

License Management (9th)

Mindshare comparison

As of October 2025, in the IT Asset Management category, the mindshare of BMC Helix Discovery is 6.5%, down from 8.5% compared to the previous year. The mindshare of BMC Track-It! is 1.2%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Market Share Distribution
Product	Market Share (%)
BMC Helix Discovery	6.5%
BMC Track-It!	1.2%
Other	92.3%

IT Asset Management

Featured Reviews

Rafael Pinto Ferreira

IT Director at a tech services company with 1-10 employees

Offers features for modern IT environments like artificial intelligence, machine learning, and continuous optimization and help in predictive maintenance and efficient resource utilization

An area that can be improved is the IoT. I have a customer here in Brazil interested in using it to discover assets that are not technology assets, like in a factory where you have machines that you need to monitor. All these machines already have software that monitors them, but they don't have the artificial intelligence and machine learning that BMC has. So, it's like a marketing issue. It's like a segment of the market that can be more explored. We get some opportunities in that market here in Brazil, so I think it could improve. But they already have a module called Edge, Discovery Edge, which works with the IoT, but I think it can improve that.

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reviewer2287086

ICT Manager at a legal firm with 11-50 employees

Provides good stability, but it could be intuitive and easier to use

The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a scalable solution."

"The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information."

"The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software."

"The solution is definitely useful."

"It is a stable solution. The stability is okay."

"The most valuable feature of the solution is its application dependency mapping."

"The best aspect of BMC Helix Discovery is its flexibility. You can perform scanning at any time, and it provides substantial data for extraction."

"It now comes with a very flexible deployment solution, whether you want to keep it inside your data center or want to have the cloud, depending on if you're cloud forward or not."

More BMC Helix Discovery pros

"Track-It! has many features that help make us more efficient and cost effective as a department."

"Our efficiency has improved drastically due to a massive reduction in phone calls."

"As a department, we have been able to identify problems and resolve them faster because of the centralized database."

"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."

"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."

"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."

"We use it to create and manage our work orders."

"We can manually capture the assets available within the location."

More BMC Track-It! pros

Cons

"If the dependency maps can go live and we can work through the process with a click, we're reaching the stage where issues are identified and mitigated. It would be ideal if we could utilize it to reduce vulnerabilities or address any other feedback."

"There are certain limitations in the mapping feature of the solution."

"A review of end of life data would be nice."

"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side."

"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."

"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."

"The product is not fully automated."

"I would like to see a lower price and better technical support."

More BMC Helix Discovery cons

"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."

"The solution is cumbersome to use."

"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."

"The area where we would like to see improvement is in the asset management module."

"Their self-service is not user friendly."

"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."

Pricing and Cost Advice

"The licensing fee is very low."

"We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."

"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."

"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."

"I rate the pricing an eight out of ten. All BMC products are expensive."

"BMC is available for a reasonable price compared to ServiceNow — it's half the price."

"Operating cost is actually high compared to other products, actually. It's a little expensive only, but it's very good than other products."

"The licenses are very complex and quite costly."

More BMC Helix Discovery pricing and cost advice

"BMC Track-It!’s price is reasonable compared to other products."

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Computer Software Company

15%

Manufacturing Company

10%

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	5
Large Enterprise	13

No data available

Questions from the Community

What do you like most about BMC Helix Discovery?

I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between se...

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What is your experience regarding pricing and costs for BMC Helix Discovery?

That's always a million dollar question regarding whether the solution is affordable or quite expensive; if you talk to the vendor, the pricing's great, but end users are always looking for a bette...

See all answers

What needs improvement with BMC Helix Discovery?

Technical support from BMC is generally good. Resolutiion time is what's bothering me, as it's not always easy to get to the correct person or the right technical level needed to resolve the issue.

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Comparisons

ServiceNow vs BMC Helix Discovery

Compared 55% of the time

ServiceNow Discovery vs BMC Helix Discovery

Compared 17% of the time

Lansweeper vs BMC Helix Discovery

Compared 8% of the time

Device42 vs BMC Helix Discovery

Compared 7% of the time

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Vyapin Microsoft 365 Manager vs BMC Track-It!

Compared 25% of the time

Open iT, Inc. vs BMC Track-It!

Compared 22% of the time

ServiceNow vs BMC Track-It!

Compared 21% of the time

Provance IT Asset Management Pack vs BMC Track-It!

Compared 16% of the time

More BMC Track-It! Competitors

Product Reports

Buyer's Guide

BMC Helix Discovery

October 2025

Download BMC Helix Discovery product report

Buyer's Guide

IT Asset Management

January 2025

Download BMC Track-It! product report

Also Known As

Discovery, ADDM, Atrium Discovery & Dependency Mapping

BMC Numara Track-It!, Numara Track-It!, Numara

Overview

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.

BMC Helix

Help Desk Automation

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

BMC Helix

Sample Customers

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)

Florida Hospital, Mitchell International

Buyer's Guide

BMC Helix Discovery vs. BMC Track-It!

September 2025

Free Report: BMC Helix Discovery vs. BMC Track-It!

Find out what your peers are saying about BMC Helix Discovery vs. BMC Track-It! and other solutions. Updated: September 2025.

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