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BMC Helix Discovery vs BMC Track-It! comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
637
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (1st), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
BMC Helix Discovery
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
29
Ranking in other categories
IT Asset Management (7th)
BMC Track-It!
Average Rating
7.4
Reviews Sentiment
6.5
Number of Reviews
5
Ranking in other categories
IT Asset Management (16th), License Management (6th)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
JP
Presales Manager at HCLSoftware
Comprehensive discovery has populated our CMDB and provides deep insight into asset relationships
The applicability depends on the customer environment. Usually it is straightforward to apply the policies. BMC Helix Discovery is seamless and has many plugins available. It is a good feature that they offer. I have heard about it, but I am not currently using it, though I know that they have that feature available. BMC Helix Discovery provides a lot of information that can be obtained from discovery, including the relationship between the CIs and how many CIs are orphans. The analytics capabilities are strong.
reviewer2287086 - PeerSpot reviewer
ICT Manager at a legal firm with 11-50 employees
Provides good stability, but it could be intuitive and easier to use
The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Automation Anywhere's document automation, powered by IQ Bots and now enhanced with AI, stands out as a particularly valuable feature."
"Automation Anywhere helps improve our organization by allowing us to automate processes that should not be manual."
"Automation Anywhere is frequently releasing new features to their product. I find this amazing as they provide frequent product updates, introducing new features to the frameworks and similar aspects."
"Very comprehensive with different platforms especially SAP and Oracle EBS."
"The MetaBots are by far the most effective system within AA. Due to the fact that no scripting is required and only the passing of variables or values to get a definite result. IQ Bot with the ABBY OCR is a powerful component to do multiple extractions in the shortest possible timeframe in comparison to human execution of similarly identified tasks or operations."
"It has provided our organization a lot of benefits, as we have reduced our headcount, approximately 200 to 300 employees, by eliminating manual, repetitive work and providing profit to the business."
"We are able to create robotic tasks in a short time."
"Automation Anywhere aids in handling repetitive tasks, contributing to productivity and enhancing customer service, especially when combined with methodologies like Six Sigma."
"The most valuable feature is Windows proxy. We now need to install an additional link proxy server in Windows. The proxy is available as an outpost in the Elastic store. That is the advanced feature is added. There are many other features which can be used once we discover them. One time I was scanning the servers and all, going to data from additional based on the additional features, including advanced data like score upper display data successfully discover servers. There are many things good things that can be implemented using it while we haven’t installed those yet."
"BMC Helix Discovery provides a lot of information that can be obtained from discovery, including the relationship between the CIs and how many CIs are orphans."
"The solution is definitely useful."
"I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution."
"It improved efficiencies and saved money by replacing manual methods."
"I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between services, it learns how it works. So, it learns to predict when a problem is going to happen. It becomes predictive in an autonomous way."
"BMC provides great support. As managed service support, they are gold."
"It provides comprehensive dependency mapping, which is essential for reducing the time spent and addressing problem-solving between data centers."
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"Our efficiency has improved drastically due to a massive reduction in phone calls."
"We can manually capture the assets available within the location."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"We use it to create and manage our work orders."
"The solution is quite stable, and we've found it to be reliable and free from bugs and glitches that affect its usability."
"The initial setup is pretty easy."
 

Cons

"Commands in Excel, Outlook, and Word automation are very limited and hence facing difficulties automating complex requirements for the above applications with V11 version."
"The initial setup was not that great. The road was very up and down."
"The conversion time of invoices to JSON File should take less time using AA2019 IQBot, the report file creation feature should be added into IQ Bot A2019."
"One key feature for improvement I have been providing feedback on through the MVP program is enhancing natural language conversation to action. The Automation Anywhere product team is actively putting this feature into their roadmap, which I believe is crucial."
"Automation Anywhere says that you can use this tool for any type of application, but there are some for which it is not compatible."
"Automation Anywhere has some limitations."
"The tools are fundamentally solid. However, when I think of self-healing, such as automation with a new prompt or a new Windows patch occurring, being able to handle those kinds of things on top of what Automation Anywhere already does and that automatically click through and do the reboots that are necessary to just have a clean run would be ideal."
"A2019 is less stable than the previous versions."
"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."
"While I consider the solution to be good, it should better be able to integrate with other solutions."
"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops."
"I would like to see a lower price and better technical support."
"If the dependency maps can go live and we can work through the process with a click, we're reaching the stage where issues are identified and mitigated. It would be ideal if we could utilize it to reduce vulnerabilities or address any other feedback."
"The product falls short compared to storage discovery mechanisms offered by Tenable or ServiceNow ITOM. In the market, there are various applications available that provide different sets of features. Its drawback is that it doesn't give the database configuration customers need out of the box. Additionally, the classification of storage virtualization is relatively lacking. Therefore, there is room for improvement, particularly in the database areas."
"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."
"Management of its own application infrastructure and integrations with other BMC tools."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"The area where we would like to see improvement is in the asset management module."
"The solution is cumbersome to use."
"Their self-service is not user friendly."
"Currently, if you go and check the reports in the packet, the reports are useless; reporting is really bad."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
 

Pricing and Cost Advice

"My understanding is that the license cost of Automation Anywhere is more reasonable than UiPath and Blue Prism."
"The pricing strategy for us is one license for development. It is more complicated than that depending on the options you choose."
"They recently launched a Community Edition, which is okay, but they should have done this a long time ago."
"Automation Anywhere is expensive."
"The pricing and licensing are definitely moderate to costly but easily recoverable by achieving ROI quickly."
"I am not sure about the costs, but two Bot Runners and four Bot Creators may cost approximately 1CR."
"While calculating the setup cost you should account for the server, virtual machines, product licenses, maintenance costs, and running costs."
"We save approximately 10,000 hours per year."
"BMC is available for a reasonable price compared to ServiceNow — it's half the price."
"The licensing fee is very low."
"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."
"The solution offers yearly licenses."
"It's not a cheap product. But the benefits it delivers is that it's a fair price."
"Operating cost is actually high compared to other products, actually. It's a little expensive only, but it's very good than other products."
"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."
"I rate the pricing an eight out of ten. All BMC products are expensive."
"BMC Track-It!’s price is reasonable compared to other products."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Manufacturing Company
12%
Construction Company
11%
Computer Software Company
7%
Financial Services Firm
18%
Manufacturing Company
9%
Government
9%
Computer Software Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business152
Midsize Enterprise82
Large Enterprise535
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise5
Large Enterprise14
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What needs improvement with BMC Helix Discovery?
The interface is quite old and can be outdated.
What is your primary use case for BMC Helix Discovery?
BMC Helix Discovery is used for discovery of the assets and configuration items so that you can populate the CMDB.
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Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Discovery, ADDM, Atrium Discovery & Dependency Mapping
BMC Numara Track-It!, Numara Track-It!, Numara
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)
Florida Hospital, Mitchell International
Find out what your peers are saying about BMC Helix Discovery vs. BMC Track-It! and other solutions. Updated: June 2026.
899,258 professionals have used our research since 2012.