BMC Helix Discovery vs BMC Track-It! comparison

Why PeerSpot?

BMC Helix Discovery and BMC Track-It! are both solutions in the IT Asset Management category. BMC Helix Discovery is ranked #10 with an average rating of 8.3, while BMC Track-It! is ranked #17. Additionally, 88% of BMC Helix Discovery users are willing to recommend the solution, compared to 66% of BMC Track-It! users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

BMC Track-It! and BMC Helix Discovery compete in the IT management category. BMC Helix Discovery has the upper hand with its advanced asset discovery capabilities offering a comprehensive IT asset and dependency mapping solution.

Features: BMC Track-It! includes capabilities like help desk management, ticketing, and asset tracking, providing control over IT service management. BMC Helix Discovery offers automated discovery of physical, virtual, and cloud environments, insights into asset interdependencies, and the ability to integrate with BMC Helix ITSM and ServiceNow ITSM.

Room for Improvement: BMC Track-It! could improve in areas like simplifying setup, enhancing scalability, and refining user interface design. BMC Helix Discovery might focus on enriching reporting features, increasing integration options beyond current ecosystems, and enhancing cost-effectiveness to better compete with other solutions.

Ease of Deployment and Customer Service: BMC Helix Discovery’s deployment is cloud-based, promoting quick deployment and scalability. Its customer service supports integration and assistance. BMC Track-It! being on-premise might require more deployment time and is appreciated for its support in routine help desk operations.

Pricing and ROI: BMC Track-It! offers lower initial setup costs, making it appealing for smaller businesses focusing on budget. BMC Helix Discovery, despite higher setup costs, provides a greater ROI by improving asset management efficiencies and reducing downtime, making it suitable for businesses seeking extensive IT infrastructure insights.

To learn more, read our detailed BMC Helix Discovery vs. BMC Track-It! Report (Updated: September 2026).

Buyer's Guide

BMC Helix Discovery vs. BMC Track-It!

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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JonathanPic

Presales Manager at HCLSoftware

Comprehensive discovery has populated our CMDB and provides deep insight into asset relationships

The applicability depends on the customer environment. Usually it is straightforward to apply the policies. BMC Helix Discovery is seamless and has many plugins available. It is a good feature that they offer. I have heard about it, but I am not currently using it, though I know that they have that feature available. BMC Helix Discovery provides a lot of information that can be obtained from discovery, including the relationship between the CIs and how many CIs are orphans. The analytics capabilities are strong.

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reviewer2287086

ICT Manager at a legal firm with 11-50 employees

Provides good stability, but it could be intuitive and easier to use

The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The AI collaboration is the most impressive feature of Automation Anywhere."

"With Agentic capability, you can actually do those things; it has memory, it has access to tools, and it can do the job on our behalf as opposed to just telling us what to do."

"One thing I appreciate about Automation Anywhere is that we do not need to run around with multiple platforms, because Automation Anywhere provides an end-to-end solution."

"In general, when you set up the cloud solution, it's very, very easy."

"By combining Automation Anywhere and Appian together, we have been able to build a bot that works with Appian workflows to manage all our employees."

"We spend less time preparing data."

"The overall UI of the tool is so user-friendly that even a beginner can use it easily."

"It is very easy to use and learn compared to a programming language, where you have to have a background in coding. Anyone can learn it. Learning the software is easy."

More Automation Anywhere pros

"In terms of the tools that BMC sells and tools like this on the market, there is no match."

"The best aspect of BMC Helix Discovery is its flexibility. You can perform scanning at any time, and it provides substantial data for extraction."

"The solution is definitely useful."

"A valuable feature concerns the ability to integrate with different solutions."

"BMC Helix Discovery has delivered a very good return, and we cannot stop using it at this moment."

"It immediately understands which component it is, and it provides the exact API details with all the components."

"The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information."

"It improved efficiencies and saved money by replacing manual methods."

More BMC Helix Discovery pros

"We can manually capture the assets available within the location."

"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."

"The solution is quite stable, and we've found it to be reliable and free from bugs and glitches that affect its usability."

"As a department, we have been able to identify problems and resolve them faster because of the centralized database."

"We use it to create and manage our work orders."

"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."

"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."

"The initial setup is pretty easy."

More BMC Track-It! pros

Cons

"After implementing, I have seen that some customers are not getting ROI from that, so they are stepping back from using Automation Anywhere."

"It would be great if they could do more third-party Salesforce integrations into the RPA side, which would be helpful."

"We do not have the AI Agent Studio feature of Automation Anywhere available yet in our government GCC environment."

"I struggled with understanding the use of different variables during my initial time with Automation Anywhere."

"The only reason I wouldn't rate it higher is because a COE Manager still not getting the full benefit from it and because the premium is a little bit expensive."

"My experience has been that if the person who codes the bot is not very well-trained, then they might create unstable bots. So, it's not the platform. It is just how somebody has coded the bots which can bring lot of instability to them. I recommend that when you are using a coder that the person well-trained and have a good amount of experience already working on bots. They shouldn't be newbie or beginner who comes in to code because that will impact the quality of the code itself."

"There are occasional bugs in the system but technical support is quick to address them and deliver solutions, patches, and upgrades."

"Enhancing the support tiers might be beneficial, and pricing has been a primary challenge, with a need for cheaper options and more tiered support."

More Automation Anywhere cons

"It would be nice to see more updates to the solution."

"The interface is quite old and can be outdated."

"I would like to see the ability to scan some of the newer cloud platforms."

"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."

"Resolution time is what's bothering me, as it's not always easy to get to the correct person or the right technical level needed to resolve the issue."

"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."

"I would like to see a lower price and better technical support."

"BMC is agentless discovery, followed by hybrid discovery, which performs discovery across clouds, on-premises, and then dynamic service modeling."

More BMC Helix Discovery cons

"The area where we would like to see improvement is in the asset management module."

"Their self-service is not user friendly."

"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."

"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."

"The solution is cumbersome to use."

"Currently, if you go and check the reports in the packet, the reports are useless; reporting is really bad."

"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."

Pricing and Cost Advice

"We have seen the tangible benefits of taking monotonous work off people's plates, creating capacity, and cost reductions."

"Considering the cost, it is a bit high, but worth the price because the output accuracy is high."

"I believe it is $10,000 for Bot Creator."

"It's cheaper than other similar solutions."

"The cost is high for small-scale businesses but it is fine for medium and large enterprises. Its high licensing cost may affect small-scale businesses. Reducing licensing costs would benefit many users."

"The pricing is fair. My company is part of a big organization, so the pricing is very advantageous."

"It's a bit expensive compared to other RPA tools on the market."

"If you look at the capital expenditure, Automation Anywhere is number two to UiPath. But if you take a long-term view, on a scalable model of a large number of bots coming out, it slowly goes on to become the costliest tool. There is something they can do about that. The capital expenditure goes out right at the point of buying the tool. For Automation Anywhere, I would need to spend $20,000. UiPath can give me something for $6,000, while Blue Prism will come in at $300,000."

More Automation Anywhere pricing and cost advice

"It's not a cheap product. But the benefits it delivers is that it's a fair price."

"BMC is available for a reasonable price compared to ServiceNow — it's half the price."

"I rate the pricing an eight out of ten. All BMC products are expensive."

"The licenses are very complex and quite costly."

"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."

"We have a perpetual license for the solution."

"The licensing fee is very low."

"You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs."

More BMC Helix Discovery pricing and cost advice

"BMC Track-It!’s price is reasonable compared to other products."

See which vendors are best for you

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913,654 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Comms Service Provider

10%

Manufacturing Company

10%

Financial Services Firm

16%

Outsourcing Company

10%

Manufacturing Company

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	82
Large Enterprise	558

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	5
Large Enterprise	14

No data available

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

See all answers

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

See all answers

How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for BMC Helix Discovery?

The setup cost is on the expensive side.

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What needs improvement with BMC Helix Discovery?

The interface is quite old and can be outdated.

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What is your primary use case for BMC Helix Discovery?

BMC Helix Discovery is used for discovery of the assets and configuration items so that you can populate the CMDB.

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Comparisons

UiPath Platform vs Automation Anywhere

Compared 11% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 5% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

More Automation Anywhere Competitors

ServiceNow vs BMC Helix Discovery

Compared 21% of the time

ServiceNow Discovery vs BMC Helix Discovery

Compared 15% of the time

Device42 vs BMC Helix Discovery

Compared 9% of the time

iQuate iQCloud vs BMC Helix Discovery

Compared 7% of the time

FireMon Asset Manager vs BMC Helix Discovery

Compared 6% of the time

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ServiceNow vs BMC Track-It!

Compared 14% of the time

Lansweeper vs BMC Track-It!

Compared 8% of the time

USU Valuemation vs BMC Track-It!

Compared 7% of the time

Vyapin Microsoft 365 Manager vs BMC Track-It!

Compared 6% of the time

Open iT, Inc. vs BMC Track-It!

Compared 6% of the time

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Product Reports

Buyer's Guide

Automation Anywhere

September 2026

Download Automation Anywhere product report

Buyer's Guide

BMC Helix Discovery

September 2026

Download BMC Helix Discovery product report

Buyer's Guide

IT Asset Management

September 2026

Download BMC Track-It! product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

Discovery, ADDM, Atrium Discovery & Dependency Mapping

BMC Numara Track-It!, Numara Track-It!, Numara

Interactive Demo

Automation Anywhere

Demo not available

BMC Helix

Demo not available

BMC Helix

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

BMC Helix Discovery offers a unique blend of data modeling, ITSM integration, AI-driven mapping, and robust security, providing effective visibility and management over IT assets, both in cloud and on-premises environments.

BMC Helix Discovery is renowned for its ability to enhance IT asset visibility by utilizing dynamic service models and providing comprehensive infrastructure insights. It simplifies deployment through its agentless setup and integrates effortlessly with ITSM solutions. The AI-driven capabilities help predict and quickly resolve IT issues, promoting efficient asset management. Despite its advantages, there is room for improvement in terms of customization, especially for non-Windows environments, and improving stability and integration with other solutions.

What are the most important features of BMC Helix Discovery?

Data Modeling: Provides detailed and dynamic representations of infrastructure components.
ITSM Integration: Seamlessly integrates with IT service management solutions.
AI-driven Service Mapping: Predictive insights to identify and resolve potential issues swiftly.
Security Protocols: Implements strong security measures to protect IT assets.
Scalability: Supports growing infrastructure demands efficiently.

What benefits should users look for in reviews?

Fast Deployment: Quick and easy setup due to its agentless nature.
Improved Visibility: Enhancements in IT asset management and insight.
Efficient Asset Management: Comprehensive monitoring and compliance support.
Scalable Solutions: Accommodates both small and large organizations.

In industries such as finance, healthcare, and technology, BMC Helix Discovery is utilized to automate event management and security processes, integrate with CMDBs, and discover network-connected devices. Organizations benefit from generating reports on system versions and patches, integrating cloud and on-premises data into their management databases for a holistic view of IT resources.

BMC Helix

BMC Track-It! offers robust customization and reporting, allowing effective IT management through essential data provision, ease of setup, and maintaining stability.

Organizations employ BMC Track-It! primarily for help desk management, effectively managing incidents, service requests, and IT assets. It facilitates logging and resolving calls, improving proactive responses and accommodating growing IT service demands. Users highlight its capabilities in change and problem management, ensuring availability and prompt response even under increased workloads.

What are the key features of BMC Track-It!?

Customization and Reporting: Allows tailored solutions and essential data provision for validating IT needs.
Parent/Child Ticket Feature: Enhances tracking by linking related tickets together.
Audit Trail and User Surveys: Keeps detailed records of changes and obtains user feedback for improvements.
Help Desk and Purchasing Modules: Offers comprehensive issue tracking, trend analysis, and manages stock and work orders.
Flexible Setup Process: Ensures ease of implementation without enforcing strict processes on technicians.

What benefits or ROI should users look for?

Enhanced Efficiency: By efficiently managing calls and incidents, users can focus on more strategic tasks.
Improved Response Times: Fast resolution of tickets ensures high availability of IT services.
Flexible Implementation: The straightforward setup allows quick adaptation to organizational workflows.
Reduced Service Desk Calls: Proactive management reduces overall demand for service desk support.

BMC Track-It! is widely implemented across industries to support IT management needs, providing effective help desk solutions that balance user demands and technology capabilities. Its integration is particularly noticeable in sectors with complex IT infrastructures requiring reliable service management and asset tracking.

BMC Helix

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)

Florida Hospital, Mitchell International

Buyer's Guide

BMC Helix Discovery vs. BMC Track-It!

September 2026

Free Report: BMC Helix Discovery vs. BMC Track-It!

Find out what your peers are saying about BMC Helix Discovery vs. BMC Track-It! and other solutions. Updated: September 2026.

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