BMC Helix Discovery vs BMC Track-It! comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between BMC Helix Discovery and BMC Track-It! based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management.
To learn more, read our detailed IT Asset Management Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The initial setup was quite easy.""It now comes with a very flexible deployment solution, whether you want to keep it inside your data center or want to have the cloud, depending on if you're cloud forward or not.""The most valuable feature of the solution stems from the fact that it is easy to install and deploy.""The most valuable feature is Windows proxy. We now need to install an additional link proxy server in Windows. The proxy is available as an outpost in the Elastic store. That is the advanced feature is added. There are many other features which can be used once we discover them. One time I was scanning the servers and all, going to data from additional based on the additional features, including advanced data like score upper display data successfully discover servers. There are many things good things that can be implemented using it while we haven’t installed those yet.""The most valuable feature is the automated service mapping.""It is a scalable solution.""The solution is definitely useful.""It is a stable solution. The stability is okay."

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"We use it to create and manage our work orders.""We can manually capture the assets available within the location.""Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders.""The initial setup is pretty easy.""As a department, we have been able to identify problems and resolve them faster because of the centralized database.""Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends.""Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution.""Our efficiency has improved drastically due to a massive reduction in phone calls."

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Cons
"There are certain limitations in the mapping feature of the solution.""The product falls short compared to storage discovery mechanisms offered by Tenable or ServiceNow ITOM. In the market, there are various applications available that provide different sets of features. Its drawback is that it doesn't give the database configuration customers need out of the box. Additionally, the classification of storage virtualization is relatively lacking. Therefore, there is room for improvement, particularly in the database areas.""Management of its own application infrastructure and integrations with other BMC tools.""We would like updates more often.""The monitoring tools could be more stable.""The solution should have different portals and logins for each customer so only that customer's assets show.""There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate.""There is still room for improvement in terms of stability."

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"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version.""There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update.""Their self-service is not user friendly.""The area where we would like to see improvement is in the asset management module.""Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult.""The solution is cumbersome to use."

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Pricing and Cost Advice
  • "BMC is available for a reasonable price compared to ServiceNow — it's half the price."
  • "The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."
  • "We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."
  • "You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs."
  • "The licenses are very complex and quite costly."
  • "The solution offers yearly licenses."
  • "The licensing fee is very low."
  • "We have a perpetual license for the solution."
  • More BMC Helix Discovery Pricing and Cost Advice →

  • "BMC Track-It!’s price is reasonable compared to other products."
  • More BMC Track-It! Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:It is a stable solution. The stability is okay.
    Top Answer:The solution is really expensive. We have a yearly license model. If we want to do anything extra, we have to pay extra costs.
    Top Answer:The license model could be more flexible and cheaper pricing.
    Top Answer:We can manually capture the assets available within the location.
    Top Answer:The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since… more »
    Top Answer:We use the product primarily for help desk management, including login and resolution of calls. It helps us with IT asset management. We can manually capture the assets available within the location… more »
    Ranking
    2nd
    out of 48 in IT Asset Management
    Views
    3,451
    Comparisons
    1,681
    Reviews
    13
    Average Words per Review
    466
    Rating
    8.3
    18th
    out of 48 in IT Asset Management
    Views
    379
    Comparisons
    331
    Reviews
    1
    Average Words per Review
    303
    Rating
    5.0
    Comparisons
    Also Known As
    Discovery, ADDM, Atrium Discovery & Dependency Mapping
    BMC Numara Track-It!, Numara Track-It!, Numara
    Learn More
    Overview

    BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them. 

    Help Desk Automation

    Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

    Knowledge Base

    Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

    Improved Efficiency

    Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

    Sample Customers
    Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)
    Florida Hospital, Mitchell International
    Top Industries
    REVIEWERS
    Retailer20%
    Financial Services Firm20%
    Manufacturing Company20%
    Non Profit10%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Financial Services Firm16%
    Manufacturing Company7%
    Government7%
    VISITORS READING REVIEWS
    Government20%
    Computer Software Company11%
    Healthcare Company10%
    Financial Services Firm9%
    Company Size
    REVIEWERS
    Small Business35%
    Midsize Enterprise15%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise14%
    Large Enterprise72%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise22%
    Large Enterprise53%
    Buyer's Guide
    IT Asset Management
    March 2024
    Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    BMC Helix Discovery is ranked 2nd in IT Asset Management with 19 reviews while BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews. BMC Helix Discovery is rated 8.6, while BMC Track-It! is rated 7.4. The top reviewer of BMC Helix Discovery writes "Very stable, fast, and powerful with valuable inventory management features". On the other hand, the top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". BMC Helix Discovery is most compared with ServiceNow, BMC Remedy , Device42, ServiceNow Discovery and Qualys VMDR, whereas BMC Track-It! is most compared with ServiceNow.

    See our list of best IT Asset Management vendors.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.