"A valuable feature concerns the ability to integrate with different solutions."
"The data models are the most useful aspect of the solution."
"BMC provides great support. As managed service support, they are gold."
"The initial setup is pretty easy."
Earn 20 points
BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.
Help Desk Automation
Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.
Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.
Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.
BMC Helix Discovery is ranked 6th in IT Asset Management with 3 reviews while BMC Track-It! is ranked 15th in IT Asset Management with 1 review. BMC Helix Discovery is rated 8.6, while BMC Track-It! is rated 4.0. The top reviewer of BMC Helix Discovery writes "Stable with good data modelling and excellent technical support". On the other hand, the top reviewer of BMC Track-It! writes "Lacks technical support, should offer better reports, and the SLS needs improvement". BMC Helix Discovery is most compared with ServiceNow, BMC Remedy Asset Management, Device42, Qualys Asset Inventory and IBM Tivoli Asset Management for IT, whereas BMC Track-It! is most compared with ServiceNow, BMC Remedy Asset Management, Device42 and Freshservice.
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