Try our new research platform with insights from 80,000+ expert users

BMC Helix Discovery vs BMC Track-It! comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Helix Discovery
Ranking in IT Asset Management
5th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
28
Ranking in other categories
No ranking in other categories
BMC Track-It!
Ranking in IT Asset Management
17th
Average Rating
7.4
Reviews Sentiment
6.5
Number of Reviews
5
Ranking in other categories
License Management (9th)
 

Mindshare comparison

As of October 2025, in the IT Asset Management category, the mindshare of BMC Helix Discovery is 6.5%, down from 8.5% compared to the previous year. The mindshare of BMC Track-It! is 1.2%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management Market Share Distribution
ProductMarket Share (%)
BMC Helix Discovery6.5%
BMC Track-It!1.2%
Other92.3%
IT Asset Management
 

Featured Reviews

Rafael  Pinto Ferreira - PeerSpot reviewer
Offers features for modern IT environments like artificial intelligence, machine learning, and continuous optimization and help in predictive maintenance and efficient resource utilization
An area that can be improved is the IoT. I have a customer here in Brazil interested in using it to discover assets that are not technology assets, like in a factory where you have machines that you need to monitor. All these machines already have software that monitors them, but they don't have the artificial intelligence and machine learning that BMC has. So, it's like a marketing issue. It's like a segment of the market that can be more explored. We get some opportunities in that market here in Brazil, so I think it could improve. But they already have a module called Edge, Discovery Edge, which works with the IoT, but I think it can improve that.
reviewer2287086 - PeerSpot reviewer
Provides good stability, but it could be intuitive and easier to use
The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a scalable solution."
"The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information."
"The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software."
"The solution is definitely useful."
"It is a stable solution. The stability is okay."
"The most valuable feature of the solution is its application dependency mapping."
"The best aspect of BMC Helix Discovery is its flexibility. You can perform scanning at any time, and it provides substantial data for extraction."
"It now comes with a very flexible deployment solution, whether you want to keep it inside your data center or want to have the cloud, depending on if you're cloud forward or not."
"Track-It! has many features that help make us more efficient and cost effective as a department."
"Our efficiency has improved drastically due to a massive reduction in phone calls."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"We use it to create and manage our work orders."
"We can manually capture the assets available within the location."
 

Cons

"If the dependency maps can go live and we can work through the process with a click, we're reaching the stage where issues are identified and mitigated. It would be ideal if we could utilize it to reduce vulnerabilities or address any other feedback."
"There are certain limitations in the mapping feature of the solution."
"A review of end of life data would be nice."
"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side."
"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."
"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."
"The product is not fully automated."
"I would like to see a lower price and better technical support."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"The solution is cumbersome to use."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"The area where we would like to see improvement is in the asset management module."
"Their self-service is not user friendly."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
 

Pricing and Cost Advice

"The licensing fee is very low."
"We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."
"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."
"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."
"I rate the pricing an eight out of ten. All BMC products are expensive."
"BMC is available for a reasonable price compared to ServiceNow — it's half the price."
"Operating cost is actually high compared to other products, actually. It's a little expensive only, but it's very good than other products."
"The licenses are very complex and quite costly."
"BMC Track-It!’s price is reasonable compared to other products."
report
Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.
872,778 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
15%
Manufacturing Company
10%
Government
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise5
Large Enterprise13
No data available
 

Questions from the Community

What do you like most about BMC Helix Discovery?
I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between se...
What is your experience regarding pricing and costs for BMC Helix Discovery?
That's always a million dollar question regarding whether the solution is affordable or quite expensive; if you talk to the vendor, the pricing's great, but end users are always looking for a bette...
What needs improvement with BMC Helix Discovery?
Technical support from BMC is generally good. Resolutiion time is what's bothering me, as it's not always easy to get to the correct person or the right technical level needed to resolve the issue.
Ask a question
Earn 20 points
 

Also Known As

Discovery, ADDM, Atrium Discovery & Dependency Mapping
BMC Numara Track-It!, Numara Track-It!, Numara
 

Overview

 

Sample Customers

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)
Florida Hospital, Mitchell International
Find out what your peers are saying about BMC Helix Discovery vs. BMC Track-It! and other solutions. Updated: September 2025.
872,778 professionals have used our research since 2012.