"A valuable feature concerns the ability to integrate with different solutions."
"The data models are the most useful aspect of the solution."
"BMC provides great support. As managed service support, they are gold."
"The initial setup is pretty easy."
"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."
"The monitoring tools could be more stable."
"It would be nice to see more updates to the solution."
"The solution is cumbersome to use."
Earn 20 points
BMC Helix Discovery is ranked 6th in IT Asset Management with 3 reviews while BMC Track-It! is ranked 15th in IT Asset Management with 1 review. BMC Helix Discovery is rated 8.6, while BMC Track-It! is rated 4.0. The top reviewer of BMC Helix Discovery writes "Stable with good data modelling and excellent technical support". On the other hand, the top reviewer of BMC Track-It! writes "Lacks technical support, should offer better reports, and the SLS needs improvement". BMC Helix Discovery is most compared with ServiceNow, BMC Remedy Asset Management, Device42, Qualys Asset Inventory and IBM Tivoli Asset Management for IT, whereas BMC Track-It! is most compared with ServiceNow, BMC Remedy Asset Management, Device42 and Freshservice.
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