Lansweeper vs ServiceNow Discovery comparison

Lansweeper and ServiceNow are both solutions in the IT Asset Management category. Lansweeper is ranked #4 with an average rating of 8.7, while ServiceNow is ranked #3 with an average rating of 8.3. Lansweeper holds a 12.2% mindshare in IAM, compared to ServiceNow’s 5.8% mindshare. Additionally, 100% of Lansweeper users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

Lansweeper

Read 15 Lansweeper reviews

2,241 Views
2,219 Comparison Views

100% willing to recommend

ServiceNow Discovery

Read 42 ServiceNow Discovery reviews

3,945 Views
1,460 Comparison Views

97% willing to recommend

Lansweeper

ServiceNow Discovery

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

ServiceNow Discovery and Lansweeper are prominent competitors in the IT operations and asset management space. ServiceNow Discovery offers a broader range of advanced IT operations capabilities, making it superior for enterprises with complex IT needs.

Features: ServiceNow Discovery includes integration with CMDB, dependency mapping, and robust cloud discovery, centralizing and automating IT operations. Lansweeper focuses on IT asset management with strong inventory management and offers both agentless and agent-based solutions, particularly excelling in Windows environments.

Room for Improvement: ServiceNow Discovery needs enhancements in its cloud capabilities and a more transparent pricing model. The descriptive quality of error messages and AI features also require improvement. Lansweeper should improve security features, develop its cloud solution further, and offer better support communication options.

Ease of Deployment and Customer Service: ServiceNow Discovery is versatile for deployment across various cloud environments but can be complex in initial setup. Its customer service is inconsistent, with some reports of delayed response times. Lansweeper is easier to deploy due to its straightforward on-premises setup and generally offers reliable support for less complex environments.

Pricing and ROI: ServiceNow Discovery is expensive with licensing based on configuration items, but many users find the ROI worth the cost due to enhanced efficiency and reduced IT overhead. Lansweeper is more cost-effective with a simpler pricing structure, appealing to smaller companies, though recent price hikes reflect its growing functionality.

To learn more, read our detailed Lansweeper vs. ServiceNow Discovery Report (Updated: July 2025).

Buyer's Guide

Lansweeper vs. ServiceNow Discovery

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Lansweeper

Ranking in IT Asset Management

4th

Average Rating

8.4

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Discovery

Ranking in IT Asset Management

3rd

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Server Monitoring (2nd), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of July 2025, in the IT Asset Management category, the mindshare of Lansweeper is 12.2%, up from 10.4% compared to the previous year. The mindshare of ServiceNow Discovery is 5.8%, up from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Victor Vu

Regional IT Infrastructure Operations Specialist at Deheus

Efficient asset management with room to address pricing and security concerns

We use Lansweeper primarily for scan discovery and device access discovery within our IT environment The use of Teams for EdgeScript agent and agentless scanning of devices within our network proves valuable. It provides us with detailed information such as GPU, CPU, memory, and OS after scanning…

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Ayobanji Iluyomade

IT Service Performance Manager at MTN

Service helps organizations with network discovery and IT infrastructure management but troubleshooting challenges remain

ServiceNow Discovery was adopted by my organization. We use ServiceNow Discovery for discovery and ITSM The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches. The areas of ServiceNow Discovery that have room…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We've found the most value right now in the inventory of the equipment."

"A great value is the fact that it supports multiple platforms, and it is agentless. Obviously, it still requires credentials, but being agentless makes it much easier to deploy, especially for a small business. It leaves fewer things to maintain. Especially for a small or medium business, it is a tremendous product."

"Its functionality is very solid. The best part about it is that, when you have issues in getting information back from nodes, it tells you what the issue is, and you can quickly go to the specific nodes and respond to or repair those. There is an agent option, but to me, as a small business, the preference is to avoid agents where possible because you probably don't have the staff to keep up with them all."

"The best feature of Lansweeper is the discovery; it is really automatic and straightforward to install and use."

"Provides good reports from every asset."

"It is very flexible and very powerful. The reporting scripts that are continually posted are a real benefit. It makes it easier for someone who is a consumer, but not necessarily a power user, to quickly create and run reports, get updates, and know what tasks need to be performed."

"We have seen a return on investment with Lansweeper, as we save time preparing reports for Microsoft, and it has been very useful in terms of cost savings."

"The use of Teams for EdgeScript agent and agentless scanning of devices within our network proves valuable."

More Lansweeper pros

"The product's discovery feature is valuable due to its accuracy, reliability, and the high prestige associated with the information it provides."

"The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding."

"It has given us an understanding of each layer from a server application."

"This solution provides excellent insights."

"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."

"I find that the Discovery and scripting features are the most useful."

"The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB."

"Stability-wise, I feel it is a good product."

More ServiceNow Discovery pros

Cons

"The support is an area that could improve. The support staff could be more knowledgeable."

"Lacks an end-to-end asset management tool."

"It would be great if Lansweeper could combine security functions like vulnerability management."

"In Vietnam, there's no Lansweeper office, making it difficult to find the right vendor to get the license."

"For example, Lansweeper can scan 7-Zip version 7.2, but when a new version 7.3 comes out, Lansweeper shows it as new software, requiring us to manually add this software to the whitelist or change it in reports; it should be counted as the previous version."

"The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of direct interaction with support personnel, making it difficult to have real-time conversations or seek immediate assistance, which is not ideal."

"The help desk is not exactly its strong suit."

"In Lansweeper, reporting has some glitches. Reporting needs to be more customized as per customer requirements."

More Lansweeper cons

"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."

"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."

"Technical support has not been helpful when we have come across problems."

"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."

"The current limitation requires having mid servers or discovery servers in each data center for proper discovery, hindering the ability to discover assets across continents such as Asia Pacific and Europe."

"The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities."

"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."

"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."

More ServiceNow Discovery cons

Pricing and Cost Advice

"It actually costs some money in the long run because of the licensing model."

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate Lansweeper's pricing a seven out of ten."

"Its cost is terrific. It has a great price and is cost-effective, and the license is free under a hundred nodes. I like the fact that it gets regular updates. Of course, it notifies you of the product and you can patch it and all that, but I like the fact that it is very affordable for the number of nodes. A company with three or four computers doesn't need it, but a company that has dozens or hundreds has to have some kind of governance. It can do everything such as Windows, Linux, and network devices, and the discovery is really intelligent. For example, you'd find smart devices, IOTs, and things like that. I'm very happy with it."

"It is not high and it is fair according to the worth it offers."

"The Lansweeper's price has increased and is now on par with or even higher than competitors, it still offers significant value in the area of IT asset management."

"If the product is not deployed properly, it can be very expensive."

"The product pricing is fair and reasonable for the value it provides."

"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."

"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."

"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."

"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."

"The solution is very expensive."

"You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

11%

Healthcare Company

Manufacturing Company

Government

Computer Software Company

14%

Financial Services Firm

13%

Healthcare Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Lansweeper?

One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware ...

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What is your experience regarding pricing and costs for Lansweeper?

It is quite cheap compared to other solutions, and the installation was very easy.

See all answers

What needs improvement with Lansweeper?

It is quite difficult to tell how Lansweeper can be improved, but we have encountered some problems correctly identifying product versions. For example, Lansweeper can scan 7-Zip version 7.2, but w...

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What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

I think the price of ServiceNow Discovery is cheaper than BMC.

See all answers

What needs improvement with ServiceNow Discovery?

The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.

See all answers

Comparisons

ManageEngine IT Asset Management vs Lansweeper

Compared 38% of the time

Qualys VMDR vs Lansweeper

Compared 11% of the time

Device42 vs Lansweeper

Compared 9% of the time

Spiceworks vs Lansweeper

Compared 6% of the time

ServiceNow vs Lansweeper

Compared 5% of the time

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Tanium vs ServiceNow Discovery

Compared 26% of the time

Flexera One vs ServiceNow Discovery

Compared 7% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 7% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 7% of the time

Qualys VMDR vs ServiceNow Discovery

Compared 5% of the time

More ServiceNow Discovery Competitors

Product Reports

Buyer's Guide

Lansweeper

July 2025

Download Lansweeper product report

Buyer's Guide

ServiceNow Discovery

July 2025

Download ServiceNow Discovery product report

Overview

Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what?’ This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.

MISSION
At Lansweeper we develop and support our software which builds and leverages a system of record in any IT environment.

Lansweeper

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

Information Not Available

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

Lansweeper vs. ServiceNow Discovery

July 2025

Free Report: Lansweeper vs. ServiceNow Discovery

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