We performed a comparison between ServiceNow and Symantec Asset Management Suite based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports."
"The pricing of the product is quite good. It's not too expensive."
"It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers"
"ServiceNow is a very powerful tool that can perform a lot of different functions."
"It's a very low-code platform, and it's simple. The user experience is also really good."
"We have found the service easy to use, although, we have ended up customising a lot of parameters."
"Great that it's knowledge-based and you can use the flows in ServiceNow."
"I have found the workflows and integration the most valuable in this solution."
"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."
"ServiceNow's mobile app should be seamless and it is not right now."
"There is inherent complexity with this tool because of the number of things that it can do."
"This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
"Performance could be improved."
"They can maybe improve the area of agile project management. They do have user storyboards and other things, but we kind of lean on Jira for that work. This is perhaps an area that could be looked at a little more."
"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."
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ServiceNow is ranked 1st in IT Asset Management with 75 reviews while Symantec Asset Management Suite is ranked 11th in IT Asset Management with 1 review. ServiceNow is rated 8.2, while Symantec Asset Management Suite is rated 8.0. The top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". On the other hand, the top reviewer of Symantec Asset Management Suite writes "Plenty of features, stable, and scalable". ServiceNow is most compared with Microsoft Power Apps, BMC Helix ITSM, ManageEngine ServiceDesk Plus, Appian and JIRA Service Management, whereas Symantec Asset Management Suite is most compared with .
See our list of best IT Asset Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
