ServiceNow vs Symantec Asset Management Suite comparison

ServiceNow and Broadcom are both solutions in the IT Asset Management category. ServiceNow is ranked #1 with an average rating of 8.6, while Broadcom is ranked #20. Additionally, 92% of ServiceNow users are willing to recommend the solution, compared to 100% of Broadcom users who would recommend it.

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Executive Summary

We performed a comparison between ServiceNow and Symantec Asset Management Suite based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management.

To learn more, read our detailed IT Asset Management Report (Updated: May 2026).

Buyer's Guide

IT Asset Management

May 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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Hemanthreddy Vakiti

Data engineer at a tech vendor with 10,001+ employees

Structured workflows have improved SLA compliance and now support prioritized incident handling

I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

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Natalja Rein

Team Lead at a computer software company with 10,001+ employees

Plenty of features, stable, and scalable

The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations. I have found Symantec Asset Management Suite does not integrate well with Microsoft solutions, which in the corporate world is a large disadvantage. They are currently lagging behind Microsoft. The cloud version of this solution is not very convenient or comparable to other solutions, they need to improve it.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The integrations with the OCR engines in Automation Anywhere are quite powerful, and they have helped us in many projects."

"I would rate Automation Anywhere a nine out of ten."

"On average, the return that I've seen is about three dollars for every dollar spent on RPA."

"It is easy and simple to use with its drag and drop functionality."

"We are able to create robotic tasks in a short time."

"Automation Anywhere can have a significant impact on any company's operation, as it can automate a wide variety of tasks that are mundane, time-consuming, and the least productive."

"RPA implementation will be always fruitful, and return on investment will be always higher than the input costs."

"There are more valuable features with the updated solution; now they have both the list view and the flow view, they have increased some features in terms of data types, they now have good usage of the data table and have added variable types, and it's convenient."

More Automation Anywhere pros

"Discovery is super advantageous and has gotten us away from the manual work of walking the floor to find assets, while Automatic Workflows are a big deal that helps streamline processes and interconnect incident management."

"The speed of being able to do stuff; once you know where to put your code, it's very fast to put it somewhere and have it running."

"I have found the workflows and integration the most valuable in this solution."

"ServiceNow offers a great return on investment because it saves us a lot of time and increases the efficiency of team members to complete their tickets and work on the PRBs to solve the root cause."

"As far as deploying and developing goes within ServiceNow it's very easy, not painful at all."

"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."

"Simplicity of Change Manager."

"It has an excellent capability to integrate different access points."

More ServiceNow pros

"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."

Cons

"Apart from the Chrome issue, which took them maybe a week to fix, we lost a lot of processes during that time, but it just happens unfortunately."

"We encountered issues during the upgrade of the framework. We were using the older framework of version 10.3.5. When we were upgrading, we were having a few issues in terms of getting the proper hardware and software prerequisites. For some things, like getting the controls of some of the application's tools, we were getting Automation Anywhere's help."

"They need to improve the stability of the core functionality. If they keep the core constant and constant, they will continue to thrive."

"The product is not the best that it could be. There is always room to improve it a bit more."

"I would like if the IQ Bot could read hand-written documents, otherwise, Automation Anywhere is fabulous to work or develop processes for customers."

"The basic features are acceptable, but advanced tools often require deeper technical expertise, which can slow adoption. Additionally, some users experience delays in customer support for complex issues."

"Automation Anywhere is not very scalable because the update and upgrade process requires immense effort from the IT organization to do a tool check."

"In the next release of this solution, I would like to see a plug-and-play tool for NLP programming."

More Automation Anywhere cons

"ServiceNow is not meeting our expectations. The contract module is quite rudimentary and doesn't support contract line items, which are subdivisions of contracts in VA."

"ServiceNow's mobile app should be seamless and it is not right now."

"From a configuration/discovery perspective, how you map your infrastructure and the relationship — that could be improved in a sense to make it simpler."

"Some of the things which I've seen that they're improving now, it was the UI. It was a pretty basic UI which needed improvement."

"The utilization of AI in ServiceNow needs enhancement."

"It's not user-friendly by default, but it can be customized to be customer-friendly."

"Before implementing this solution, you should have the ITSM model in place for chain management requests. That is a prerequisite because you cannot perform tasks without it."

"It's a little expensive compared to other tools."

More ServiceNow cons

"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."

"The solution has not been updated in a while and parts appear to be outdated, such as the pictures."

Pricing and Cost Advice

"If it is saving FTE and Generating a good ROI then it is Worth Investing."

"Pricing is a bit high when compared to other available tools; however, the tool is worth the cost."

"We save approximately 10,000 hours per year."

"I would rate the price of Automation Anywhere a six out of ten, with ten being the most expensive."

"Automation Anywhere is expensive, making it suitable only for enterprise organizations."

"It's cheapest among the competition, although bargaining is a must."

"We are currently negotiating a contract. Depending upon that, we will definitely look at increasing usage."

"Roughly, as of today, it is around $250,000 annually."

More Automation Anywhere pricing and cost advice

"Certainly, from a product-platform perspective, the price is not too bad."

"It is very expensive because it is a big organization. You have to pay for additional things."

"The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."

"There are licensing fees."

"ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."

"The mandatory minimum is US$ 20,000 for licensing."

"There is an annual subscription to use this solution."

"The licensing cost is based on your partnership with ServiceNow and what you have selected for implementation. There is an annual license cost which is calculated based on your number of devices."

More ServiceNow pricing and cost advice

"The price of the solution was reasonable a couple of years ago but now it is expensive."

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896,387 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

18%

Manufacturing Company

Construction Company

Computer Software Company

Financial Services Firm

12%

Manufacturing Company

10%

Government

Computer Software Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	150
Midsize Enterprise	82
Large Enterprise	531

By reviewers
Company Size	Count
Small Business	56
Midsize Enterprise	35
Large Enterprise	180

No data available

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into t...

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Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ...

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What is your experience regarding pricing and costs for ServiceNow?

ServiceNow's pricing is fine. We have accounting for each headcount for ServiceNow, and the pricing is actually good.

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Comparisons

UiPath Platform vs Automation Anywhere

Compared 13% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 12% of the time

Blue Prism vs Automation Anywhere

Compared 7% of the time

AutomationEdge vs Automation Anywhere

Compared 2% of the time

WorkFusion vs Automation Anywhere

Compared 2% of the time

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IBM Maximo vs ServiceNow

Compared 5% of the time

BMC Helix ITSM vs ServiceNow

Compared 5% of the time

Zendesk vs ServiceNow

Compared 4% of the time

JIRA Service Management vs ServiceNow

Compared 4% of the time

Freshservice vs ServiceNow

Compared 3% of the time

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Compared 23% of the time

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Compared 14% of the time

Eracent Enterprise Entitlements Management vs Symantec Asset Management Suite

Compared 13% of the time

CA Asset Portfolio Management vs Symantec Asset Management Suite

Compared 11% of the time

ManageEngine IT Asset Management vs Symantec Asset Management Suite

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Product Reports

Buyer's Guide

Automation Anywhere

May 2026

Download Automation Anywhere product report

Buyer's Guide

ServiceNow

May 2026

Download ServiceNow product report

Buyer's Guide

IT Asset Management

May 2026

Download Symantec Asset Management Suite product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

No data available

Symantec Altiris Asset Management Suite

Interactive Demo

Automation Anywhere

Demo not available

ServiceNow

Demo not available

Broadcom

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

ServiceNow offers customizability and cloud-based integration that sustains operational efficiency. Enabling change and incident management, it accelerates workflow automation and project management without downtime issues, serving deployment needs for IT service and productivity enhancements.

ServiceNow stands out with its adaptable workflows and cloud-native infrastructure, boosting IT service, project, and asset management. Known for its robust incident and change management, the platform addresses business needs through its user-centric design and extensive integration options. By facilitating seamless IT operations and automation, ServiceNow empowers businesses to enhance productivity and efficiency. Regular updates ensure users benefit from the latest features without service interruptions, although pricing and licensing complexities demand attention. Users seek improved reporting tools and a more intuitive design while expressing interest in refined mobile functionality and better documentation.

What are the key features of ServiceNow?

Customizability: Enables tailored workflows to align with business processes.
Cloud-Based Integration: Allows seamless updates and operational sustainability.
Incident and Change Management: Supports efficient handling of IT-related issues.
Automation Capabilities: Automates repetitive tasks, enhancing productivity.
User-Friendly Design: Simplifies navigation and improves user interaction.
Comprehensive Reporting: Provides detailed insights for better decision-making.

What benefits and ROI should users anticipate from ServiceNow?

Improved Efficiency: Streamlines processes and reduces manual efforts.
Enhanced Productivity: Automates tasks, enabling focus on strategic initiatives.
Seamless Operations: Integrates across departments for unified management.
Effective IT Management: Smooth incident, change, and problem resolution.
Cost and Time Savings: Reduces operational costs through efficient workflow management.

ServiceNow finds implementation across industries like IT, HR, asset management, and help desks, addressing ticketing and configuration needs. Businesses use its dashboard for tracking performance metrics, enhancing decision-making in departments like HR service delivery. Its adaptability also makes it suitable for industries requiring robust operational management and process automation, driving efficiency and growth.

ServiceNow

Symantec Asset Management Suite empowers enterprises with efficient IT asset management capabilities, tailored to streamline operations and maximize asset utilization.

Designed for enterprises, Symantec Asset Management Suite offers comprehensive asset tracking, ensuring accurate inventory and compliance management. It effectively supports IT operations by delivering insights into asset utilization, life cycles, and depreciation, aiding in cost-effective decision-making and risk reduction.

What are the key features of Symantec Asset Management Suite?

Comprehensive Asset Tracking: Provides real-time visibility into asset inventory.
Lifecycle Management: Facilitates efficient management from procurement to retirement.
Compliance Management: Assists in tracking and maintaining regulatory compliance.
Accurate Reporting: Delivers detailed analytical reports for strategic planning.
Cost Management: Enables cost tracking and management over asset lifespan.

What benefits should users consider during evaluation?

Improved Operational Efficiency: Streamlines IT asset management processes.
Enhanced Decision-Making: Offers actionable insights into asset performance and usage.
Reduced Costs: Helps in identifying cost-saving opportunities in asset procurement and usage.
Risk Mitigation: Ensures compliance with industry regulations and standards.

Industries such as manufacturing, healthcare, and finance implement Symantec Asset Management Suite to monitor and optimize IT asset resources, adapting its functionalities to meet sector-specific demands for regulated compliance and resource efficiency.

Broadcom

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Amway (China) Co. Ltd., Barnabas Health, Cabela's Inc., Carrington Holding Company, Comparex, ForceTEC Co. Ltd., Hillsborough County Public Schools, Hutchison Whampoa (China) Commerce Limited, Johnson County Community College, Molina Healthcare Inc., Office of the Senator for Education and Science, Pima Community College, TIVIT, Travelport

Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: May 2026.

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