ServiceNow vs Symantec Asset Management Suite comparison

ServiceNow and Broadcom are both solutions in the IT Asset Management category. ServiceNow is ranked #1 with an average rating of 8.6, while Broadcom is ranked #20. ServiceNow holds a 12.9% mindshare in IAM, compared to Broadcom’s 1.8% mindshare. Additionally, 92% of ServiceNow users are willing to recommend the solution, compared to 100% of Broadcom users who would recommend it.

ServiceNow

Read 228 ServiceNow reviews

30,705 Views
5,834 Comparison Views

92% willing to recommend

Symantec Asset Management S...

Read 1 Symantec Asset Management Suite review

639 Views
588 Comparison Views

100% willing to recommend

ServiceNow

Symantec Asset Management S...

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between ServiceNow and Symantec Asset Management Suite based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management.

To learn more, read our detailed IT Asset Management Report (Updated: April 2026).

Buyer's Guide

IT Asset Management

April 2026

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Helped 892,646 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow

Ranking in IT Asset Management

1st

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

228

Ranking in other categories

Help Desk Software (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Symantec Asset Management S...

Ranking in IT Asset Management

20th

Average Rating

8.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

License Management (13th)

Mindshare comparison

As of May 2026, in the IT Asset Management category, the mindshare of ServiceNow is 12.9%, down from 21.8% compared to the previous year. The mindshare of Symantec Asset Management Suite is 1.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Mindshare Distribution
Product	Mindshare (%)
ServiceNow	12.9%
Symantec Asset Management Suite	1.8%
Other	85.3%

IT Asset Management

Featured Reviews

Hemanthreddy Vakiti

Data engineer at a tech vendor with 10,001+ employees

Structured workflows have improved SLA compliance and now support prioritized incident handling

I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

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Natalja Rein

Team Lead at a computer software company with 10,001+ employees

Plenty of features, stable, and scalable

The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations. I have found Symantec Asset Management Suite does not integrate well with Microsoft solutions, which in the corporate world is a large disadvantage. They are currently lagging behind Microsoft. The cloud version of this solution is not very convenient or comparable to other solutions, they need to improve it.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."

"It has the ability to consolidate different areas of the service desk into one solution."

"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."

"ServiceNow gives us more capabilities as far as giving us one platform to be able to have a lot of our systems on and it has a lot of functionality there just out of the box."

"It is robust and very user-friendly."

"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."

"I find it to be very stable."

"I have found that sorting and grouping functions are particularly useful."

More ServiceNow pros

"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."

Cons

"The customer service of the product right now isn't very good. It's an aspect they really need to improve."

"Before implementing this solution, you should have the ITSM model in place for change management requests. That is a prerequisite because you cannot perform tasks without it."

"There is inherent complexity with this tool because of the number of things that it can do."

"The customization that we are doing for the needs of our organization are difficult to do and could be improved."

"Vulnerability management could be improved."

"There should be greater integration with other enterprise applications. We're using Microsoft, Oracle, and other applications, and it would be good to have a greater integration on some of the immediate hiccups that you have with these services."

"It's not user-friendly by default, but it can be customized to be customer-friendly."

"On the flip side, until very recently the overall UX experience was very poor as everything is either based on a form or a list."

More ServiceNow cons

"The solution has not been updated in a while and parts appear to be outdated, such as the pictures."

"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."

Pricing and Cost Advice

"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."

"There is an annual subscription to use this solution."

"The CapEx version is great."

"The product cost is higher than that of other vendors."

"The solution is expensive."

"The price of this solution is expensive."

"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs."

"The platform offers a free trial, by providing a free developer instance once you sign up."

More ServiceNow pricing and cost advice

"The price of the solution was reasonable a couple of years ago but now it is expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Manufacturing Company

10%

Government

Computer Software Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	55
Midsize Enterprise	35
Large Enterprise	171

No data available

Questions from the Community

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

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Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

See all answers

What do you like most about ServiceNow?

The solution has a user-friendly interface.

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Compared 4% of the time

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Compared 3% of the time

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Compared 22% of the time

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Compared 14% of the time

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Compared 8% of the time

More Symantec Asset Management Suite Competitors

Product Reports

Buyer's Guide

ServiceNow

April 2026

Download ServiceNow product report

Buyer's Guide

IT Asset Management

April 2026

Download Symantec Asset Management Suite product report

Also Known As

No data available

Symantec Altiris Asset Management Suite

Overview

ServiceNow offers customizability and cloud-based integration that sustains operational efficiency. Enabling change and incident management, it accelerates workflow automation and project management without downtime issues, serving deployment needs for IT service and productivity enhancements.

ServiceNow stands out with its adaptable workflows and cloud-native infrastructure, boosting IT service, project, and asset management. Known for its robust incident and change management, the platform addresses business needs through its user-centric design and extensive integration options. By facilitating seamless IT operations and automation, ServiceNow empowers businesses to enhance productivity and efficiency. Regular updates ensure users benefit from the latest features without service interruptions, although pricing and licensing complexities demand attention. Users seek improved reporting tools and a more intuitive design while expressing interest in refined mobile functionality and better documentation.

What are the key features of ServiceNow?

Customizability: Enables tailored workflows to align with business processes.
Cloud-Based Integration: Allows seamless updates and operational sustainability.
Incident and Change Management: Supports efficient handling of IT-related issues.
Automation Capabilities: Automates repetitive tasks, enhancing productivity.
User-Friendly Design: Simplifies navigation and improves user interaction.
Comprehensive Reporting: Provides detailed insights for better decision-making.

What benefits and ROI should users anticipate from ServiceNow?

Improved Efficiency: Streamlines processes and reduces manual efforts.
Enhanced Productivity: Automates tasks, enabling focus on strategic initiatives.
Seamless Operations: Integrates across departments for unified management.
Effective IT Management: Smooth incident, change, and problem resolution.
Cost and Time Savings: Reduces operational costs through efficient workflow management.

ServiceNow finds implementation across industries like IT, HR, asset management, and help desks, addressing ticketing and configuration needs. Businesses use its dashboard for tracking performance metrics, enhancing decision-making in departments like HR service delivery. Its adaptability also makes it suitable for industries requiring robust operational management and process automation, driving efficiency and growth.

ServiceNow

Symantec Asset Management Suite empowers enterprises with efficient IT asset management capabilities, tailored to streamline operations and maximize asset utilization.

Designed for enterprises, Symantec Asset Management Suite offers comprehensive asset tracking, ensuring accurate inventory and compliance management. It effectively supports IT operations by delivering insights into asset utilization, life cycles, and depreciation, aiding in cost-effective decision-making and risk reduction.

What are the key features of Symantec Asset Management Suite?

Comprehensive Asset Tracking: Provides real-time visibility into asset inventory.
Lifecycle Management: Facilitates efficient management from procurement to retirement.
Compliance Management: Assists in tracking and maintaining regulatory compliance.
Accurate Reporting: Delivers detailed analytical reports for strategic planning.
Cost Management: Enables cost tracking and management over asset lifespan.

What benefits should users consider during evaluation?

Improved Operational Efficiency: Streamlines IT asset management processes.
Enhanced Decision-Making: Offers actionable insights into asset performance and usage.
Reduced Costs: Helps in identifying cost-saving opportunities in asset procurement and usage.
Risk Mitigation: Ensures compliance with industry regulations and standards.

Industries such as manufacturing, healthcare, and finance implement Symantec Asset Management Suite to monitor and optimize IT asset resources, adapting its functionalities to meet sector-specific demands for regulated compliance and resource efficiency.

Broadcom

Sample Customers

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Amway (China) Co. Ltd., Barnabas Health, Cabela's Inc., Carrington Holding Company, Comparex, ForceTEC Co. Ltd., Hillsborough County Public Schools, Hutchison Whampoa (China) Commerce Limited, Johnson County Community College, Molina Healthcare Inc., Office of the Senator for Education and Science, Pima Community College, TIVIT, Travelport

Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: April 2026.

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