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ServiceNow vs Symantec Asset Management Suite comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between ServiceNow and Symantec Asset Management Suite based on real PeerSpot user reviews.

Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed ServiceNow vs. Symantec Asset Management Suite report (Updated: September 2022).
634,590 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports.""The pricing of the product is quite good. It's not too expensive.""It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers""ServiceNow is a very powerful tool that can perform a lot of different functions.""It's a very low-code platform, and it's simple. The user experience is also really good.""We have found the service easy to use, although, we have ended up customising a lot of parameters.""Great that it's knowledge-based and you can use the flows in ServiceNow.""I have found the workflows and integration the most valuable in this solution."

More ServiceNow Pros →

"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."

More Symantec Asset Management Suite Pros →

Cons
"ServiceNow's mobile app should be seamless and it is not right now.""There is inherent complexity with this tool because of the number of things that it can do.""This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe.""The customization that we are doing for the needs of our organization are difficult to do and could be improved.""It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue.""There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement.""Performance could be improved.""They can maybe improve the area of agile project management. They do have user storyboards and other things, but we kind of lean on Jira for that work. This is perhaps an area that could be looked at a little more."

More ServiceNow Cons →

"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."

More Symantec Asset Management Suite Cons →

Pricing and Cost Advice
  • "I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware."
  • "$230 per user."
  • "It is very expensive because it is a big organization. You have to pay for additional things."
  • "ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."
  • "There are licensing fees."
  • "The price of the solution is comparable to industry standards. For the features that we received, it is reasonable."
  • "This is a pretty expensive product, so the licensing could be better."
  • "The price is okay for us. It's reasonable."
  • More ServiceNow Pricing and Cost Advice →

  • "The price of the solution was reasonable a couple of years ago but now it is expensive."
  • More Symantec Asset Management Suite Pricing and Cost Advice →

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    634,590 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping the… more »
    Top Answer:Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Top Answer:There are several differences between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more »
    Top Answer:Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager.
    Top Answer:The price of the solution was reasonable a couple of years ago but now it is expensive.
    Top Answer:The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends… more »
    Ranking
    1st
    out of 44 in IT Asset Management
    Views
    50,342
    Comparisons
    34,027
    Reviews
    74
    Average Words per Review
    570
    Rating
    8.2
    11th
    out of 44 in IT Asset Management
    Views
    267
    Comparisons
    204
    Reviews
    1
    Average Words per Review
    406
    Rating
    8.0
    Comparisons
    Also Known As
    Symantec Altiris Asset Management Suite
    Learn More
    Overview

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    IT Central Station users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    Are you paying for unused software licenses? Are you prepared for your next vendor software audit? Take control with SymantecTM Asset Management Suite 8.0. In combination with Symantec Client Management Suite, you’ll get an accurate picture of your organization’s assets, ensure compliance during software audits, avoid vendor penalties and fines and uncover savings by eliminating the purchase of unnecessary licenses. Without an in-depth understanding of your organization’s software licenses, vendor contracts, and assets, it’s difficult to make smart business decisions. Asset Management Suite helps you take control with a complete and accurate picture of the relationships between all of them.

    Asset Management Suite discovers, inventories, and tracks all the hardware and software assets in your IT infrastructure through a CMDB. The CMDB manages assets’ hierarchical relationships to other configuration items, users, locations, departments, cost centers, and associated contracts. This information gives you credible information on the location and license status of every important OS, virtualization platform, or application instance. With this detailed, up-to-date information, your team can quickly identify problems, apply solutions, and document compliance.

    Offer
    Learn more about ServiceNow
    Learn more about Symantec Asset Management Suite
    Sample Customers
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Amway (China) Co. Ltd., Barnabas Health, Cabela's Inc., Carrington Holding Company, Comparex, ForceTEC Co. Ltd., Hillsborough County Public Schools, Hutchison Whampoa (China) Commerce Limited, Johnson County Community College, Molina Healthcare Inc., Office of the Senator for Education and Science, Pima Community College, TIVIT, Travelport
    Top Industries
    REVIEWERS
    Financial Services Firm16%
    Computer Software Company15%
    Healthcare Company9%
    Insurance Company9%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Comms Service Provider11%
    Financial Services Firm10%
    Government9%
    VISITORS READING REVIEWS
    Computer Software Company28%
    Comms Service Provider11%
    Government9%
    Healthcare Company7%
    Company Size
    REVIEWERS
    Small Business21%
    Midsize Enterprise14%
    Large Enterprise65%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise14%
    Large Enterprise70%
    VISITORS READING REVIEWS
    Small Business33%
    Midsize Enterprise7%
    Large Enterprise60%
    Buyer's Guide
    IT Asset Management
    September 2022
    Find out what your peers are saying about ServiceNow, Freshworks, BMC and others in IT Asset Management. Updated: September 2022.
    634,590 professionals have used our research since 2012.

    ServiceNow is ranked 1st in IT Asset Management with 75 reviews while Symantec Asset Management Suite is ranked 11th in IT Asset Management with 1 review. ServiceNow is rated 8.2, while Symantec Asset Management Suite is rated 8.0. The top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". On the other hand, the top reviewer of Symantec Asset Management Suite writes "Plenty of features, stable, and scalable". ServiceNow is most compared with Microsoft Power Apps, BMC Helix ITSM, ManageEngine ServiceDesk Plus, Appian and JIRA Service Management, whereas Symantec Asset Management Suite is most compared with .

    See our list of best IT Asset Management vendors.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.