KACE Asset Management Appliance vs ServiceNow comparison

Why PeerSpot?

Quest Software and ServiceNow are both solutions in the IT Asset Management category. Quest Software is ranked #16, while ServiceNow is ranked #1 with an average rating of 8.6. Additionally, 66% of Quest Software users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 1, 2026

ServiceNow and KACE Asset Management Appliance are popular solutions for IT asset management. ServiceNow might have an edge in feature-rich environments, while KACE excels with its simplicity and straightforward asset management capabilities.

Features: ServiceNow provides extensive integration capabilities, a comprehensive suite of IT management tools, and robust cloud capabilities. KACE Asset Management Appliance offers practical asset tracking, inventory management, and compliance reporting.

Room for Improvement: ServiceNow could improve in terms of deployment complexity and potentially high costs that might be prohibitive for smaller businesses. KACE could benefit from enhanced integration capabilities and more extensive customer support resources to address complex client needs.

Ease of Deployment and Customer Service: ServiceNow offers cloud-based deployment with extensive support resources, beneficial for dynamic IT environments. KACE Asset Management Appliance focuses on straightforward on-premise or virtual deployment with quick setup and focused support, offering a streamlined implementation experience.

Pricing and ROI: ServiceNow, while having a substantial initial investment, promises significant ROI through improved IT service management. KACE generally offers a lower setup cost and quicker ROI with its cost-effective asset management efficiency, making it attractive to budget-conscious organizations.

To learn more, read our detailed KACE Asset Management Appliance vs. ServiceNow Report (Updated: November 2026).

Buyer's Guide

KACE Asset Management Appliance vs. ServiceNow

November 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Nadeem K.

Rpa Developer at a consultancy with 11-50 employees

Automation has freed teams from repetitive finance and supply tasks and supports global operations

In the current organization, we had trouble initially because I think the documentation and support could be better than what it is now. This is one difference between Automation Anywhere and other RPA tools such as UiPath. In UiPath, if you have an issue, you go to the UiPath website and search for it, and you get lots of help materials. In Automation Anywhere, you do not get exactly what you are looking for. You get a very large number of results when you search for something, and from this large result set, you have to filter out what you need, or only partial information will be available. User handbooks are available for each product. In that regard, I would say Automation Anywhere is lagging compared to other RPA tools. It is difficult to get hold of their customer support team. I want to clarify that it is not a matter of us building logic on Automation Anywhere and it failing. When it is a product-related issue, they have to give us support because we only know how to develop within Automation Anywhere. We do not know how to fix Automation Anywhere itself. Whenever we have an issue, trying to get in touch with them always takes three to four business days.

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Adam Augustín

Country Manager at Prianto Ltd

Remote control and massive deployment streamline operations efficiently

It seems that it is a bit difficult to learn and purchase. The requirement for employees to be certified before purchasing is understandable yet can be a hurdle. A focus on more simplicity and user-friendly features would be beneficial. More training deals, up-to-date articles, and improved documentation would help users navigate the solution more intuitively.

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Hemanthreddy Vakiti

Data Engineer at a tech vendor with 10,001+ employees

Structured workflows have improved SLA compliance and now support prioritized incident handling

I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has saved us a lot of hours, manual effort, and we can focus on more important tasks, which helps us with our ROI."

"In some cases, we see savings on the order of $100,000 and, in the newer processes that we are trying to do, it may be up to $1,000,000."

"It is easy to install and use."

"The drag-and-drop feature is valuable."

"It provides, not only hard benefits, but also soft benefits, leaving the human mind free of all voluminous repetitive tasks so workers can do the work that they are intended to do, which is thinking."

"We have the MetaBot feature, which is valuable because we can read reusable components in the MetaBot, then use them as a framework."

"Be it a Windows application, a web application, or a legacy tool, Automation Anywhere is able to achieve automation on these technologies seamlessly."

"The bot creation process is easy, manageable, and everything is well-organized for a developer. Everything is centralized."

More Automation Anywhere pros

"We use the solution for IT service desk management and asset management."

"Feature-wise, I think it's more to do with the usability. It's pretty simple and it's got a very low learning curve, so that helps a lot. Feature-wise, things work pretty well as it's provided a lot of information available on the guides and the manuals, and things work as per the description."

"We utilize the package management feature the most. We also use it for getting the inventory. Companies like us don't have an inventory or asset management system per se. A lot of companies, for instance, use SCCM as their asset management tool. We are using Quest KACE Asset Management Appliance for asset management, which is a good feature. The feature that I really like is to be able to upgrade to the Windows management systems or Windows version. It is very seamless, and I have found it fairly good."

"The inventory in Quest KACE Asset Management Appliance is very valuable."

"Quest KACE Asset Management Appliance is highly stable."

"If you consider cost, support, stability, and usability, then it's better; it's slightly on the costlier side, but it's much more stable than most of the other solutions."

"We have a support team here in India that has been helpful. We have not reached out to the global support for Quest KACE Asset Management Appliance."

"The platform offers efficient stability."

More KACE Asset Management Appliance pros

"The new developer tools with Geneva have been the most valuable so far."

"It's actually easy to understand."

"The biggest improvement I see is that unstructured work, which would primarily be worked on within spreadsheets or within emails, is able to be centralized, managed end-to-end, and have that visibility and structure in ServiceNow."

"The solution's initial setup process is easy."

"Ninety percent of the time the people that respond to the high tickets that we open are really knowledgeable and solve our questions within a week."

"It uses a common base of data and allows different types of records to pull from that same base of data."

"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."

"It's a straightforward and effective approach that minimizes the need for extensive explanations."

More ServiceNow pros

Cons

"Unfortunately, this process was not used for a long time due to latency issues and a functionality gap."

"I believe Automation Anywhere needs to improve on product quality. Sometimes it has intermittent issues."

"Better support for Excel is needed because there are a lot of limitations and we are having issues with it."

"Now, it is a big complex to download the product and install it, then again to install the patches. So, it takes a lot of time to download it."

"It could be improved in terms of the global analysis of all the issues caused by the dependency components. For example, if bots are running on virtual machines on Microsoft Windows 2019, sometimes an issue might come from the virtual machine. Automation Anywhere should work closely with Microsoft or any other editor with which there are some issues occurring and stopping the bots from running properly."

"AA has many features but the issue is with the loss of overhead on computing resources. For example, if the bot is encrypted, the bot should decrypt it first then act accordingly. If there are issues with the logic in the bot, there will be a lot of computer memory overload. There should be an additional feature for cloud functionality."

"Automation Anywhere is unable to connect to the database directly. What we are doing now is directly writing the PL/SQL scripts and trying to push the data from the database into Automation Anywhere. This feature is available in UiPath, but not in Automation Anywhere."

"We would like to have a better debugging facility."

More Automation Anywhere cons

"The initial setup was burdensome for us because we manually deployed it."

"Sometimes, it feels like the inventory it takes is not 100% accurate. I would say it is correct 90% of the time. We have had some issues. So, we have to rely on some factors of inconsistency in the data."

"The first thing I don't like about KACE is that it needs to have a proper service desk. The categories and the command section do not reflect the users and the permanent users porting commands on updating. There is an issue and delay in loading the commands. We also want a proper structure for infrastructure management. Also, the AI chatbot and user template options are missing."

"Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems."

"The remote desktop tool they are using needs improvement. They have integrated some third-party tools for remote desktop connections but that is a bit complicated. That can be further simplified."

"The price of the solution is high, it would be beneficial if it was more flexible and less expensive."

"A focus on more simplicity and user-friendly features would be beneficial."

"Quest KACE Asset Management Appliance can improve by incorporating AI and machine learning into the solution."

More KACE Asset Management Appliance cons

"I think some of the areas for improvement are some of the features that get added sometimes and not a lot of help and resources get devoted to them."

"Needs additional software titles and easier normalization."

"The scalability needs improvement."

"The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself."

"The pricing model is a little bit prohibitive for us."

"I think they also should rethink the way they license the tool because it’s too expensive to automate all of your business, but you’ll need lots of licenses."

"I have a problem with the way the solution's price is calculated."

"UI simplification is necessary as the interface can feel complex for new users who are unable to understand how to use this tool."

More ServiceNow cons

Pricing and Cost Advice

"In the Indian market, I feel that for mid-size companies, such as ourselves, that having multiple bots costs a lot. If Automation Anywhere wants to expand in the Indian market, they will need to look at their pricing."

"Our annual licensing costs are about $500,000."

"Price is where I'm least satisfied. Other vendors are more willing to offer discounts."

"We have seen the tangible benefits of taking monotonous work off people's plates, creating capacity, and cost reductions."

"Automation Anywhere is somewhat expensive. The prices are slightly higher, but if you need something, you must pay for it."

"One of the things that will be good for the community will be to get the free version to download, which came out just a month ago called Community Edition. So, you can actually download it and try it for yourself."

"IQ Bots are very costly. It's not a sustainable bot for us as of now. We will look for better, alternate options for that."

"Although the initial implementation cost of Automation Anywhere is relatively high compared to other options, its annual subscription cost is lower than UiPath's, which has the opposite pricing structure."

More Automation Anywhere pricing and cost advice

"Quest KACE Asset Management Appliance provides two remote desktop licenses which are helpful. The price of the solution is high, it would be beneficial if it was more flexible and less expensive."

"I would rate the solution's pricing a six out of ten."

"It is less expensive as compared to SCCM."

"The product is expensive."

"It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."

"Certainly, from a product-platform perspective, the price is not too bad."

"The licenses are expensive."

"There is an annual subscription to use this solution."

"The platform offers a free trial, by providing a free developer instance once you sign up."

"I'm not aware of any additional costs. I'm pretty sure that the current client is paying just the licensing fee per user. I do know that they've got some support agreement with ServiceNow, but I don't think that is broken out or specific to Project Management. It is just inclusive."

"The mandatory minimum is US$ 20,000 for licensing."

"I would say it is moderately expensive, ranging from six to seven on a scale of ten."

More ServiceNow pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

14%

Comms Service Provider

12%

Financial Services Firm

11%

Manufacturing Company

11%

Construction Company

16%

Financial Services Firm

12%

Comms Service Provider

University

Manufacturing Company

10%

Financial Services Firm

Outsourcing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	162
Midsize Enterprise	86
Large Enterprise	566

By reviewers
Company Size	Count
Small Business	4
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	57
Midsize Enterprise	35
Large Enterprise	179

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

See all answers

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

See all answers

How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for Quest KACE Asset Management Appliance?

They are maybe on the higher end, however, their solutions suit bigger companies well. Building a solution out of sma...

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What needs improvement with Quest KACE Asset Management Appliance?

It seems that it is a bit difficult to learn and purchase. The requirement for employees to be certified before purch...

See all answers

What is your primary use case for Quest KACE Asset Management Appliance?

I am more on the sales side of the business, so I do not use it that much. However, companies with more than fifty em...

See all answers

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into t...

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Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ...

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What is the cost of implementation and maintenance of ServiceNow?

Nobody can give you a clean percentage without knowing your license tier, but here’s how I’d budget it, based on what...

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Product Reports

Buyer's Guide

Automation Anywhere

November 2026

Download Automation Anywhere product report

Buyer's Guide

IT Asset Management

October 2026

Download KACE Asset Management Appliance product report

Buyer's Guide

ServiceNow

October 2026

Download ServiceNow product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

KACE Asset Management Appliance, KACE Asset Management

No data available

Interactive Demo

Automation Anywhere

Demo not available

Quest Software

Demo not available

ServiceNow

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

KACE Asset Management Appliance provides effective inventory capabilities and remote management tools, making it a suitable choice for large-scale deployments with a focus on usability and compliance reporting.

The KACE Asset Management Appliance is recognized for its practical features in IT environments. Its capacity for inventory, remote control, and large-scale deployments is noted, alongside efficient package management. Remote management of systems and printers, streamlined Windows upgrades, and comprehensive guides are key aspects. While businesses may use SCCM, KACE stands out in asset management. Current suggestions for improvement include AI integration, infrastructure management, enhanced service desk functions, and better update management. Its existing remote desktop tool is viewed as complex, with in-house alternatives sought. Achieving more precise data accuracy and including MDM for mobile devices, plus more intuitive training materials, are desired enhancements.

What are KACE Asset Management Appliance's most important features?

Inventory Capabilities: Provides an organized view of assets.
Remote Management: Controls systems and printers from a distance.
Package Deployment: Facilitates software installation and updates.
Compliance Reporting: Ensures regulatory adherence.
Windows Upgrades: Seamlessly transitions to new versions.

What benefits should users look for in KACE Asset Management Appliance reviews?

Ease of Use: Simplifies complex processes for users.
Low Learning Curve: Requires minimal training for operation.
Centralized Management: Integrates desktop and laptop data consolidation.
Time Savings: Streamlines IT tasks reducing manual effort.

KACE Asset Management Appliance is used in industries for efficient inventory package deployment and IT service desk management. Organizations leverage it to deploy both Windows and non-Windows patches, install authorized software, and execute Windows upgrades, supporting enterprises with extensive client bases and simplifying private cloud deployments.

Quest Software

ServiceNow offers customizability and cloud-based integration that sustains operational efficiency. Enabling change and incident management, it accelerates workflow automation and project management without downtime issues, serving deployment needs for IT service and productivity enhancements.

ServiceNow stands out with its adaptable workflows and cloud-native infrastructure, boosting IT service, project, and asset management. Known for its robust incident and change management, the platform addresses business needs through its user-centric design and extensive integration options. By facilitating seamless IT operations and automation, ServiceNow empowers businesses to enhance productivity and efficiency. Regular updates ensure users benefit from the latest features without service interruptions, although pricing and licensing complexities demand attention. Users seek improved reporting tools and a more intuitive design while expressing interest in refined mobile functionality and better documentation.

What are the key features of ServiceNow?

Customizability: Enables tailored workflows to align with business processes.
Cloud-Based Integration: Allows seamless updates and operational sustainability.
Incident and Change Management: Supports efficient handling of IT-related issues.
Automation Capabilities: Automates repetitive tasks, enhancing productivity.
User-Friendly Design: Simplifies navigation and improves user interaction.
Comprehensive Reporting: Provides detailed insights for better decision-making.

What benefits and ROI should users anticipate from ServiceNow?

Improved Efficiency: Streamlines processes and reduces manual efforts.
Enhanced Productivity: Automates tasks, enabling focus on strategic initiatives.
Seamless Operations: Integrates across departments for unified management.
Effective IT Management: Smooth incident, change, and problem resolution.
Cost and Time Savings: Reduces operational costs through efficient workflow management.

ServiceNow finds implementation across industries like IT, HR, asset management, and help desks, addressing ticketing and configuration needs. Businesses use its dashboard for tracking performance metrics, enhancing decision-making in departments like HR service delivery. Its adaptability also makes it suitable for industries requiring robust operational management and process automation, driving efficiency and growth.

ServiceNow

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Coastal Community Credit Union, St. Dominic Hospital

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Buyer's Guide

KACE Asset Management Appliance vs. ServiceNow

November 2026

Free Report: KACE Asset Management Appliance vs. ServiceNow

Find out what your peers are saying about KACE Asset Management Appliance vs. ServiceNow and other solutions. Updated: November 2026.

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