ServiceNow and KACE Asset Management Appliance compete in IT asset management. ServiceNow holds an edge due to its comprehensive cloud-based solutions and superior customer support, while KACE Asset Management Appliance is notable for strong on-premises performance and cost-effectiveness.
Features: ServiceNow provides automation of IT processes, integrated service management, and cloud offerings for enhanced scalability and mobility. KACE Asset Management Appliance is known for detailed asset tracking, in-depth reporting, and emphasis on endpoint management.
Room for Improvement: ServiceNow could improve by simplifying its deployment process, offering more cost-effective options, and enhancing on-premises capabilities. KACE could expand its cloud offerings, improve scalability, and enhance integration features.
Ease of Deployment and Customer Service: ServiceNow's flexible cloud deployment is paired with strong customer service for smooth onboarding, though it may require a more complex setup. KACE's localized deployment is simpler, offering organizations a streamlined initial setup and effective technical support.
Pricing and ROI: ServiceNow generally involves higher initial costs, justified by advanced capabilities, offering significant long-term ROI through increased efficiency. KACE provides a cost-effective solution with lower initial investments, appealing to budget-focused organizations seeking effective asset management.
| Product | Market Share (%) |
|---|---|
| ServiceNow | 14.6% |
| KACE Asset Management Appliance | 1.7% |
| Other | 83.7% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Large Enterprise | 3 |
| Company Size | Count |
|---|---|
| Small Business | 55 |
| Midsize Enterprise | 35 |
| Large Enterprise | 165 |
KACE Asset Management Appliance enhances asset usability with popular package management and inventory features, ideal for companies that lack systems. The tool provides seamless Windows upgrades, remote control, and deployment, making it essential for businesses managing multiple devices.
KACE Asset Management Appliance provides streamlined asset management, featuring prominent package management and inventory functionalities that support seamless Windows upgrades and remote control for bug fixing. Users greatly value its capabilities for remote printer work and automated compliance reporting. Suggested improvements include enhanced remote desktop integration, more precise inventory accuracy, and effective service desk features. Simplifying these elements, integrating AI for better image management and operating system deployment would enhance its effectiveness. Updated documentation, user-friendly features, and enhanced training are needed to overcome learning challenges and certification requirements.
What are the most important features of KACE Asset Management Appliance?This appliance is frequently implemented by companies for deploying Windows and non-Windows patches, managing IT service desks and assets, and facilitating software installations. Common within private cloud environments, it supports businesses managing over fifty employees, numerous clients, and a distributed workforce who need consolidated data management for effective IT operations.
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
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