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BMC Helix Discovery review
JonathanPic
Presales Manager at HCLSoftware
Comprehensive discovery has populated our CMDB and provides deep insight into...
The applicability depends on the customer environment. Usually it is straightforward to apply the policies. BMC Helix Discovery is seamless and has many plugins available. It is a good feature that they offer. I have heard about it, but I am not currently using it, though I know that they have that feature available. BMC Helix Discovery...
BMC Helix Discovery review
Technical and Business Consultant at a comms service provider with 11-50 employees
Access to elements improves issue resolution times but support response time can...
What we're looking for and trying to move towards is autonomous operations so that AI is implemented to suggest resolutions and to quickly identify faults or repeated patterns with no human intervention. It's really having access to the relevant elements, and so that, in conjunction with the CMDB, allows you to identify a fault quickly and...
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