We performed a comparison between IBM Tivoli Asset Management for IT and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface."
"Simplicity of Change Manager."
"The solution is stable, scalable and easy to use."
"What I like the most is that it's a common service data model and the fact that everything is available on one platform."
"We have found change management and CMDB to be very useful."
"It allows us to filter the data, create graphs, and get detailed reports."
"The pricing of the product is quite good. It's not too expensive."
"ServiceNow was the first true enterprise to service management platform."
"The flow designer for application development is the most valuable. The newest version of flow designer allows us to develop applications quite fast. We can have custom and mobile applications. It has an interface for mobiles, and it also has a good reputation."
"The solution’s initial setup is complex and technical support is not good enough."
"The capital expenditure neeed to get the tool up and running is extensive."
"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"Transparency in the pricing model needs to be improved."
"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration."
"The interface requires an upgrade."
"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."
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IBM Tivoli Asset Management for IT is ranked 17th in IT Asset Management with 1 review while ServiceNow is ranked 1st in IT Asset Management with 210 reviews. IBM Tivoli Asset Management for IT is rated 7.0, while ServiceNow is rated 8.4. The top reviewer of IBM Tivoli Asset Management for IT writes "A user-friendly solution that has a good user interface, but its technical support is not good enough". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". IBM Tivoli Asset Management for IT is most compared with BigFix, Microsoft Configuration Manager and BMC Helix Discovery, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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