Ivanti Asset Manager [EOL] vs ServiceNow comparison

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Ivanti and ServiceNow are both solutions in the IT Asset Management category. Additionally, 92% of ServiceNow users are willing to recommend the solution.

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Executive SummaryUpdated on Aug 11, 2026

ServiceNow and Ivanti Asset Manager EOL are competing products in the IT asset management space. ServiceNow appears to have the upper hand with its comprehensive support and versatility across multiple business functions, despite Ivanti offering competitive pricing and specialized features.

Features: ServiceNow provides robust automation capabilities, advanced analytics, and integration with numerous IT and business systems, ideal for holistic enterprise management. Ivanti Asset Manager EOL focuses on asset lifecycle management, offering inventory tracking and asset optimization, beneficial for specific asset-centric operations. The key difference lies in ServiceNow's broader application scope versus Ivanti's specialized functionality.

Ease of Deployment and Customer Service: ServiceNow offers cloud-based deployment with extensive support, easing integration across varied enterprise environments. Ivanti Asset Manager EOL provides straightforward deployment for standardized environments with focused assistance tailored to its niche functionalities. ServiceNow's deployment adaptability gives it an advantage in diverse environments.

Pricing and ROI: ServiceNow has a higher initial setup cost but returns substantial ROI through comprehensive solutions and flexibility in use cases, enabling long-term cost efficiency. Ivanti Asset Manager EOL presents a lower setup cost with swift returns for maximizing IT asset management within a circumscribed scope. ServiceNow's versatile applications may justify higher initial costs through long-term savings.

To learn more, read our detailed IT Asset Management Report (Updated: September 2026).

Buyer's Guide

IT Asset Management

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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reviewer1114818

Network Center Engineer II at a leisure / travel company with 201-500 employees

Provides limited scalability, and systems do not synchronize properly

I use the platform to track IT assets, including who they belong to and their current status I do not find the product beneficial. It has ongoing issues and does not meet my expectations. The two systems within Asset Manager do not synchronize properly. Queries fail to retrieve the correct…

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Hemanthreddy Vakiti

Junior Data engineer at a tech vendor with 10,001+ employees

Structured workflows have improved SLA compliance and now support prioritized incident handling

I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The benefits we get from automation include faster and more accurate matching, running 24x7."

"This is a solution that I recommend."

"TestingAnywhere is a scriptless automation tool which is easy to learn and implement, with many effective features such as creating test cases using web recording, object recording, image recognition, Smart recording, or an editor."

"It is very easy to use and learn compared to a programming language, where you have to have a background in coding. Anyone can learn it. Learning the software is easy."

"We have been able to take resources that have been doing manual work and putting them into more productive work."

"It integrates with different types of applications, so we can automate our business partners' redundant, repetitive tasks."

"I love the Bot Store. I encourage a lot of my staff to use it, because it changes the game and the time that it takes to build automation. It has a lot of reusable things that you can use off the bat."

"The tool feature I found the most valuable is Metabot, as we can include the DLLs that are proprietary written code in .NET or other technologies."

More Automation Anywhere pros

"The product's stability in terms of uptime is generally good; it is always operational."

"The solution is easy to setup."

"The ease of implementing the operational processes gives my clients the ability to streamline their day-to-day operations quickly, and allows huge visibility for managers and decision makers."

"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."

"Compared to other ITSM platforms, ServiceNow is by far the most agile, robust, and scalable platform."

"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."

"ServiceNow has helped to streamline the processes with other groups and brought them all together."

"ServiceNow gives us more capabilities as far as giving us one platform to be able to have a lot of our systems on and it has a lot of functionality there just out of the box."

"The product is very robust, the solution offers very good customization, I can make very strong chains and format excellent business rules."

"ServiceNow is easy to use."

More ServiceNow pros

Cons

"While using IQ Bot we found that data extraction accuracy is a bit weaker in semi-structured documents compared with structured documents. We would like to see improvement in the data extraction part of Automation Anywhere IQ Bot."

"We noticed slowness in a few of the commands like Object Cloning, Web Recorders, etc. on which Automation Anywhere can work to make it more robust. There are improvements required in the WLM solution provided by AA, which can make it a more robust queuing system and the system should retry by itself in case of failure due to system error."

"20 percent of the bots need to supervised because sometimes errors occur during the run. Most of the errors that I have encountered have been because the object cloning did not capture the buttons properly."

"They need to make the AA stable across all browsers and I hope to see it fixed in the next version."

"It needs to have more options for integrating with other tools."

"Bringing a DevOps model for bot implementation integrated through private bot store might be a good idea to improve the tool."

"As a business user, I would like to have a feature wherein the bot is run on demand, whenever an email with a specific keyword or whenever a specific pers sends an email to the bot's email address."

"I would like more with OCR and data capture. We are partnering with IBM to help bridge this gap, but Automation Anywhere should continue to expand on their product line and provide these capabilities, as well."

More Automation Anywhere cons

"The synchronization between the ITAM and Neurons should be restored."

"Queries fail to retrieve the correct information, and the discovery tool does not accurately reflect the details of devices."

"It's like, "That's not an answer." It's like, "What should we do? We need guidance." Well, "No. you can do anything with it." Okay. That doesn't quite help me as a user, and future administrator, or as an executive."

"There was an outage at the ServiceNow data center servers, especially on the eastern site. Two weeks later we found out about it through some other call, not to the engineer and it was not notified anywhere on the system."

"I find the way you need to attach things like screenshots and stuff is a bit gimmicky. I'm a casual user. I'll use it once every two months and only when I have an incident that I need to report. You don't get a lot of experience with it when you're just using it once in a while like that. Therefore, it needs to be more intuitive so that you don't have to re-learn how to do simple tasks as the way to do certain things just isn't obvious."

"Upgrades through the years have been pretty tough."

"There is room for improvement in price."

"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."

"I do not like the user interface."

"The reporting, which also includes dashboards, needs to be improved, and there should also be the ability to turn on and off portions of Project Management. Currently, as soon as you install the new version, you've got to go back there and make all the tweaks. There should be just a configuration file that goes to the new version. The Project Management module does not leverage the knowledge base the way it should, and there is no built-in ability to get to the articles. Resource management should be easier. It would be amazing if they can make resource management a little bit more graphical. There are other solutions that I've seen where resource management was a more visual experience."

More ServiceNow cons

Pricing and Cost Advice

"AA comes at a more affordable price than the other tools."

"It's justified because we have saved quite a bit of money at the company and many manual hours. Overall, it justifies the cost."

"I think the pricing is reasonable, but clients often perceive it as expensive."

"Currently, it stands as one of the more expensive RPA tools available."

"The solution's pricing is pretty decent."

"Our pricing a year ago was $600 per license."

"The solution itself is free unless we want to add the support option but we have to pay for the bots we use."

"My only suggestion in terms of pricing is very generic and that is to consider that as much as RPA saves cost and does automation, please get a realistic estimation done on whether you are really achieving any ROI over your investment with RPA."

More Automation Anywhere pricing and cost advice

"The solution is reasonably priced."

"The licensing cost is based on your partnership with ServiceNow and what you have selected for implementation. There is an annual license cost which is calculated based on your number of devices."

"The product cost is higher than that of other vendors."

"The price is okay for us. It's reasonable."

"ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."

"The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."

"It is an expensive platform."

"I have found the solution very expensive."

"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

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914,322 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Manufacturing Company

10%

Comms Service Provider

10%

Leisure / Travel Company

17%

Comms Service Provider

13%

Retailer

Financial Services Firm

10%

Manufacturing Company

Outsourcing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	82
Large Enterprise	560

No data available

By reviewers
Company Size	Count
Small Business	57
Midsize Enterprise	35
Large Enterprise	179

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

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Ask a question

Earn 20 points

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into t...

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Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ...

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What is your experience regarding pricing and costs for ServiceNow?

ServiceNow operates on a subscription-based pricing model with custom pricing based on modules, users, and business r...

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Comparisons

UiPath Platform vs Automation Anywhere

Compared 11% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 5% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

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Ivanti Autonomous Endpoint Management vs Ivanti Asset Manager [EOL]

Compared 18% of the time

Lansweeper vs Ivanti Asset Manager [EOL]

Compared 10% of the time

Device42 vs Ivanti Asset Manager [EOL]

Compared 10% of the time

Axonius vs Ivanti Asset Manager [EOL]

Compared 9% of the time

BMC Helix Discovery vs Ivanti Asset Manager [EOL]

Compared 7% of the time

More Ivanti Asset Manager [EOL] Competitors

IBM Maximo Application Suite vs ServiceNow

Compared 7% of the time

BMC Helix ITSM vs ServiceNow

Compared 4% of the time

Zendesk vs ServiceNow

Compared 4% of the time

JIRA Service Management vs ServiceNow

Compared 3% of the time

Freshservice vs ServiceNow

Compared 3% of the time

More ServiceNow Competitors

Product Reports

Buyer's Guide

Automation Anywhere

September 2026

Download Automation Anywhere product report

Buyer's Guide

IT Asset Management

September 2026

Download Ivanti Asset Manager [EOL] product report

Buyer's Guide

ServiceNow

September 2026

Download ServiceNow product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

No data available

Interactive Demo

Automation Anywhere

Demo not available

Ivanti

Demo not available

ServiceNow

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

Ivanti Asset Manager provides an integrated approach to managing IT assets, ensuring efficient tracking and lifecycle management. It assists organizations in maximizing asset utilization and minimizing costs.

Ivanti Asset Manager stands out for its comprehensive capabilities in facilitating IT asset life cycle management. From procurement to disposal, it helps businesses maintain visibility over their assets and optimizes their investments. The platform's flexibility allows seamless alignment with industry-specific requirements, providing essential data and insights that drive strategic decision-making.

What are the most important features of Ivanti Asset Manager?

Asset Lifecycle Management: Manages assets from purchase to retirement, enhancing efficiency.
Real-time Tracking: Offers precise real-time asset location and status.
Advanced Reporting: Provides extensive reporting tools for better visibility and planning.
Integration Capabilities: Seamlessly integrates with existing systems for efficient data flow.

What benefits and ROI should users expect?

Cost Reduction: Streamlines operations resulting in cost savings.
Improved Compliance: Ensures adherence to compliance standards.
Enhanced Productivity: Reduces downtime through effective asset management.
Strategic Planning: Supports long-term planning with robust data analytics.

Ivanti Asset Manager finds significant application across industries like healthcare, finance, and education. In healthcare, it tracks medical equipment, ensuring compliance and enhancing patient care. In finance, it manages hardware and software licenses, minimizing costs and improving asset utilization.

Ivanti

ServiceNow offers customizability and cloud-based integration that sustains operational efficiency. Enabling change and incident management, it accelerates workflow automation and project management without downtime issues, serving deployment needs for IT service and productivity enhancements.

ServiceNow stands out with its adaptable workflows and cloud-native infrastructure, boosting IT service, project, and asset management. Known for its robust incident and change management, the platform addresses business needs through its user-centric design and extensive integration options. By facilitating seamless IT operations and automation, ServiceNow empowers businesses to enhance productivity and efficiency. Regular updates ensure users benefit from the latest features without service interruptions, although pricing and licensing complexities demand attention. Users seek improved reporting tools and a more intuitive design while expressing interest in refined mobile functionality and better documentation.

What are the key features of ServiceNow?

Customizability: Enables tailored workflows to align with business processes.
Cloud-Based Integration: Allows seamless updates and operational sustainability.
Incident and Change Management: Supports efficient handling of IT-related issues.
Automation Capabilities: Automates repetitive tasks, enhancing productivity.
User-Friendly Design: Simplifies navigation and improves user interaction.
Comprehensive Reporting: Provides detailed insights for better decision-making.

What benefits and ROI should users anticipate from ServiceNow?

Improved Efficiency: Streamlines processes and reduces manual efforts.
Enhanced Productivity: Automates tasks, enabling focus on strategic initiatives.
Seamless Operations: Integrates across departments for unified management.
Effective IT Management: Smooth incident, change, and problem resolution.
Cost and Time Savings: Reduces operational costs through efficient workflow management.

ServiceNow finds implementation across industries like IT, HR, asset management, and help desks, addressing ticketing and configuration needs. Businesses use its dashboard for tracking performance metrics, enhancing decision-making in departments like HR service delivery. Its adaptability also makes it suitable for industries requiring robust operational management and process automation, driving efficiency and growth.

ServiceNow

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Information Not Available

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Find out what your peers are saying about ServiceNow, Qualys, Lansweeper and others in IT Asset Management. Updated: September 2026.

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