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BMC Helix Discovery vs IBM Tivoli Asset Management for IT comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
669
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
BMC Helix Discovery
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
29
Ranking in other categories
IT Asset Management (9th)
IBM Tivoli Asset Management...
Average Rating
7.0
Reviews Sentiment
4.8
Number of Reviews
1
Ranking in other categories
IT Asset Management (21st), License Management (6th)
 

Featured Reviews

Nadeem K. - PeerSpot reviewer
Rpa Developer at a consultancy with 11-50 employees
Automation has freed teams from repetitive finance and supply tasks and supports global operations
In the current organization, we had trouble initially because I think the documentation and support could be better than what it is now. This is one difference between Automation Anywhere and other RPA tools such as UiPath. In UiPath, if you have an issue, you go to the UiPath website and search for it, and you get lots of help materials. In Automation Anywhere, you do not get exactly what you are looking for. You get a very large number of results when you search for something, and from this large result set, you have to filter out what you need, or only partial information will be available. User handbooks are available for each product. In that regard, I would say Automation Anywhere is lagging compared to other RPA tools. It is difficult to get hold of their customer support team. I want to clarify that it is not a matter of us building logic on Automation Anywhere and it failing. When it is a product-related issue, they have to give us support because we only know how to develop within Automation Anywhere. We do not know how to fix Automation Anywhere itself. Whenever we have an issue, trying to get in touch with them always takes three to four business days.
JP
Presales Manager at HCLSoftware
Comprehensive discovery has populated our CMDB and provides deep insight into asset relationships
The applicability depends on the customer environment. Usually it is straightforward to apply the policies. BMC Helix Discovery is seamless and has many plugins available. It is a good feature that they offer. I have heard about it, but I am not currently using it, though I know that they have that feature available. BMC Helix Discovery provides a lot of information that can be obtained from discovery, including the relationship between the CIs and how many CIs are orphans. The analytics capabilities are strong.
HarshalDeore - PeerSpot reviewer
Solutions Architect at Parseq
A user-friendly solution that has a good user interface, but its technical support is not good enough
Around 20 to 25 staff members are needed to deploy and maintain the solution, including two managers, one architect, and other implementers. IBM Tivoli Asset Management for IT does not adopt the latest technology. The solution can be integrated with our existing IT environment through some web services and connectors. Overall, I rate the solution a seven out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ability to automate repetetive tasks and processing that should not require human intervention."
"One thing I really like is the the recorder where you can connect with multiple systems. The OCR is also good."
"We have the MetaBot feature, which is valuable because we can read reusable components in the MetaBot, then use them as a framework."
"I like the new GenAI and Automation Co-Pilot, which is something like attended automation."
"Automation Anywhere's most valuable feature is its seamless integration into procurement software, allowing for the automation of purchase orders, billing, employee travel details, and other tasks."
"Automation Anywhere is an easy application to learn."
"The technical support is fine. As soon as we raise an issue, we can get the technical support that we need. They provide the solutions to our issues."
"The reporting capabilities are pretty nice."
"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."
"Accuracy and clarity are vastly improved for the service lines."
"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."
"The most valuable feature is the automated service mapping."
"BMC Helix Discovery comprehends the infrastructure you've procured and deployed within your environment."
"Weekly reports to management really make our life simple."
"The data models are the most useful aspect of the solution."
"We have seen a return on our investment many times over."
"IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface."
 

Cons

"Automation Anywhere should implement this feature. They should also decrease their cost."
"It should be easier to use."
"There are areas of improvement needed, such as complex decision-making skills. When updates are made, the IQ Bot's actions can be affected, leading to decision-making failures."
"They could improve the environmental stabilizing issues. There are a lot of environmental issues when rolling over from one environment to another, higher environment. This is the one thing they definitely need to look into."
"Excel functionalities, the macro interface can be improved in the next release of RPA platform Automation Anywhere."
"I suggest that they add some features in dashboard, where you can say, "These type of features are things that people like more." You want to add those to your project and showcase them to the client so they will be happier. Because you know what features people like if you give a suggestion, that is good for everyone."
"I would like to see more bots available right out-of-the-box in the SAP area."
"Bots get disconnected from control rooms sometimes without any reason and this takes up a lot of time."
"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."
"BMC Helix Discovery is a bit tough to use and administer."
"The solution's scalability is an area with certain shortcomings where improvements are needed."
"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."
"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side."
"I would like to see the ability to scan some of the newer cloud platforms."
"A review of end of life data would be nice."
"An area that can be improved is the IoT."
"The solution’s initial setup is complex and technical support is not good enough."
 

Pricing and Cost Advice

"Cost is the biggest area in need of improvement for Automation Anywhere. Annually it's $250,000. That's what deterred us right away."
"The pricing model can be a bit more flexible."
"Automation Anywhere offers a subscription-based licensing model for cloud, on-premises, and hybrid deployments."
"I have heard that Automation Anywhere is expensive."
"It is cost-efficient in terms of licensing. I found their support good when I was working for the airline client. However, I hear from my managers here that the support price for Tier 3 or premium is a little higher. That is why we are not going for Automation Anywhere. Its price was okay for our client, but for us, it seems expensive."
"Initially, they charged a premium, but now the rest of the vendors have increased their overall pricing and Automation Anywhere is not that high at this time. It's pretty viable."
"The licensing cost is approximately $4,000 USD, which is a seed license."
"The cost is anywhere between $10,000 and $100,000."
"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."
"We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."
"You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs."
"The licensing fee is very low."
"I rate the pricing an eight out of ten. All BMC products are expensive."
"BMC is available for a reasonable price compared to ServiceNow — it's half the price."
"It's not a cheap product. But the benefits it delivers is that it's a fair price."
"The licenses are very complex and quite costly."
"IBM Tivoli Asset Management for IT is an expensive solution."
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Comms Service Provider
12%
Financial Services Firm
11%
Manufacturing Company
11%
Financial Services Firm
14%
Outsourcing Company
11%
Manufacturing Company
10%
Government
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business162
Midsize Enterprise86
Large Enterprise566
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise5
Large Enterprise14
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What needs improvement with BMC Helix Discovery?
The interface is quite old and can be outdated.
What is your primary use case for BMC Helix Discovery?
BMC Helix Discovery is used for discovery of the assets and configuration items so that you can populate the CMDB.
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Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Discovery, ADDM, Atrium Discovery & Dependency Mapping
Tivoli Asset Management for IT
 

Interactive Demo

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Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)
Migros Zurich, Tyr_ns AB, Port Otago Limited, BTC, Royal Boskalis Westminster N.V., AIG, Swedish Match, DTE Energy
Find out what your peers are saying about ServiceNow, Lansweeper, Device42 and others in IT Asset Management. Updated: October 2026.
921,523 professionals have used our research since 2012.