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Rating
Buyer's Guide
Process Mining
August 2022
Get our free report covering Celonis, UiPath, and other competitors of Minit. Updated: August 2022.
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Celonis Consultant at Delite Technologies pvt ltd
Consultant
Top 20
Effective multi-hop analysis, highly scalable, but other programming languages needed
Pros and Cons
  • "The documentation, multi-hop analysis, and SLA breaches are the most valuable features we have discovered."
  • "The Process Query Language (PQL) native language used in Celonis needs improvements. It has most of the process-related functions but we have queries from clients that cannot be done in PQL."

What is our primary use case?

We use this solution in the telecom sector for a number of things, such as multi-hop analysis and SLA breaches.

What is most valuable?

The documentation, multi-hop analysis, and SLA breaches are the most valuable features we have discovered. 

What needs improvement?

The Process Query Language (PQL) native language used in Celonis needs improvements. It has most of the process-related functions but we have queries from clients that cannot be done in PQL.

Most of the KPIs are done in PQL, if we could have support for other languages, such as Python. We could directly configure our KPIs using these other languages and it would be a great help.

When I am uploading data to Celonis it sometimes fails and this should be fixed in an upcoming release.

For how long have I used the solution?

I have been using this solution within the last 12 months.

What do I think about the stability of the solution?

This solution is stable and reliable. It has all the security features needed.

What do I think about the scalability of the solution?

I have found Celonis highly scalable, they have various connectors which we can directly download and connect to many source systems.

We have approximately 100 people using this solution in my organization and we plan to increase usage. We are targeting US and European markets, we definitely have a good pipeline for Celonis at the moment.

How are customer service and technical support?

The technical support is responsive but I would not rate them as being very good because sometimes they get stuck and are not able to provide a reliable solution. There are times they do not understand the exact issue. They respond quickly but when we connect with them, we are faced with these issues.

How was the initial setup?

The initial setup was complex. The full deployment took approximately three months, this includes all the connectivity and KPI configuring. If you have a more basic setup it could take approximately two months.

What's my experience with pricing, setup cost, and licensing?

The solution requires an annual license. There is room for improvement because it is priced for organizations and not for individuals. For an individual, it would be too expensive for them to use it.

Which other solutions did I evaluate?

We evaluated a couple of software solutions before we chose Celonis for our clients because it has most of the features we were looking for, it is quite user-friendly, and it has an Azure configure.

I have evaluated and have a good understanding of Minit and UiPath.

What other advice do I have?

I would recommend Celonis to anybody who wants to enter into process mining space. My advice would be to have as much SQL knowledge as possible. They should learn SQL first before using this solution, it will make everything a lot easier.

I rate Celonis a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Process Mining
August 2022
Get our free report covering Celonis, UiPath, and other competitors of Minit. Updated: August 2022.
622,063 professionals have used our research since 2012.