We use this solution in the telecom sector for a number of things, such as multi-hop analysis and SLA breaches.
The documentation, multi-hop analysis, and SLA breaches are the most valuable features we have discovered.
The Process Query Language (PQL) native language used in Celonis needs improvements. It has most of the process-related functions but we have queries from clients that cannot be done in PQL.
Most of the KPIs are done in PQL, if we could have support for other languages, such as Python. We could directly configure our KPIs using these other languages and it would be a great help.
When I am uploading data to Celonis it sometimes fails and this should be fixed in an upcoming release.
I have been using this solution within the last 12 months.
This solution is stable and reliable. It has all the security features needed.
I have found Celonis highly scalable, they have various connectors which we can directly download and connect to many source systems.
We have approximately 100 people using this solution in my organization and we plan to increase usage. We are targeting US and European markets, we definitely have a good pipeline for Celonis at the moment.
The technical support is responsive but I would not rate them as being very good because sometimes they get stuck and are not able to provide a reliable solution. There are times they do not understand the exact issue. They respond quickly but when we connect with them, we are faced with these issues.
The initial setup was complex. The full deployment took approximately three months, this includes all the connectivity and KPI configuring. If you have a more basic setup it could take approximately two months.
The solution requires an annual license. There is room for improvement because it is priced for organizations and not for individuals. For an individual, it would be too expensive for them to use it.
We evaluated a couple of software solutions before we chose Celonis for our clients because it has most of the features we were looking for, it is quite user-friendly, and it has an Azure configure.
I have evaluated and have a good understanding of Minit and UiPath.
I would recommend Celonis to anybody who wants to enter into process mining space. My advice would be to have as much SQL knowledge as possible. They should learn SQL first before using this solution, it will make everything a lot easier.
I rate Celonis a seven out of ten.
