

Zapier and Microsoft Power Automate compete in the automation space. Zapier offers a wider range of integrations, making it preferable for those needing extensive connectivity across varied systems. However, Microsoft Power Automate has an upper hand with its integration with Office 365, presenting a cohesive experience for businesses within the Microsoft ecosystem.
Features: Zapier connects over 7,000 applications and provides an easy, no-code interface ideal for SMEs. Its user-friendly design and drag-and-drop functionality stand out. Microsoft Power Automate excels in integrating with Office 365 products, supports RPA features, and offers ready-to-use templates, making automation straightforward.
Room for Improvement: Zapier could benefit from expanding its app library and providing more competitive pricing and enhanced user support. Microsoft Power Automate could improve in RPA capabilities, onboarding documentation, and adding more robust features to attract non-Microsoft users.
Ease of Deployment and Customer Service: Zapier's cloud-based nature simplifies deployment yet limits customization, with customer service receiving mixed reviews on response times. Microsoft Power Automate, offering both cloud and on-premises options, provides deployment flexibility but can be complex, though backed by extensive Microsoft support.
Pricing and ROI: Zapier's flexible pricing includes a free tier but can become costly as usage scales, delivering strong ROI for businesses valuing time savings. Microsoft Power Automate often being part of Office 365 subscriptions reduces costs for existing users, although added features can increase expenses. Both offer strong returns suited to different user priorities.
On a daily basis, it saves about two to three hours.
It has helped us save time, and we've saved thousands of hours through automation.
There has been around 20% to 30% productivity improvement, which will definitely save money and costs.
In a scenario where employing three resources for three months might cost approximately $18,000 to $20,000, Zapier provides substantial cost savings.
Having experience with coding is essential to fully utilize Power Automate.
On a scale of one to ten, the technical support of Microsoft Power Automate rates as three within India, and eight or nine for support from outside India.
They offer 24-hour technical support that consistently answers inquiries.
Their technical support is good; they respond promptly and are very helpful.
This can help if you need assistance, as you can communicate with the community and support system, and most issues are already resolved by AI.
The experience was positive with prompt responses from their team.
Microsoft Power Automate is scalable enough for me and my customers.
Zapier is suitable for small or simpler automation but not for complex ones.
Scaling it gets quite expensive, and while I cannot evaluate it purely from a technology perspective, compared to Workato, I would give Zapier a seven for scalability.
In my current company, we had significant challenges with Zapier regarding maintenance, as Zaps were often broken, not necessarily due to Zapier, but due to changes in the input variables.
Developers should have discretion over which view they want to use, either the old designer view or the new designer view, as Microsoft is forcing the new designer view, which most developers don't prefer.
It would be better to make it a wizard more than requiring coding.
We haven't gone into depth to explore the integration with AI, so I am not really sure.
The error message options in the dashboard should be improved. It should be user-friendly so that beginners or non-technical users can figure out the problems and solutions on their own.
You can build similar or dependent automations in one Zap, which helps with understanding the process without switching between different records.
Having flexibility in creating more complex automation would eliminate the need to transform data within the source or destination.
The price of Microsoft Power Automate was affordable for our clients, who are small companies.
I don't remember paying anything excessively or overpriced.
Microsoft Power Automate is reasonably priced compared to others in the market.
The pricing is in accordance with market standards and even lower in some cases.
The pricing of Zapier is slightly higher compared to other market automation tools such as Pabbly, Make.com, and N8N, which have good features but are priced lower than Zapier.
We have saved thousands of hours by automating tasks that would have been labor-intensive and error-prone if done manually.
If I want to fill something in Power Platform and need to fill another item in Salesforce, instead of doing the same task in different platforms, I can directly fill it in Power Platform and integrate it with Salesforce through API in Microsoft Power Automate, and my work is complete.
Microsoft Power Automate has positively impacted my organization as it has saved a lot of time and effort.
They have approximately 7,000 connections.
The automation capabilities are impressive.
Creating integration points through webhooks is particularly useful for anyone working on integration projects.
| Product | Market Share (%) |
|---|---|
| Microsoft Power Automate | 10.1% |
| Zapier | 0.6% |
| Other | 89.3% |

| Company Size | Count |
|---|---|
| Small Business | 50 |
| Midsize Enterprise | 17 |
| Large Enterprise | 66 |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 10 |
| Large Enterprise | 7 |
Microsoft Power Automate is a powerful tool that streamlines and automates tasks within an organization.
It is used for workflow automation, data integration, and creating automated notifications and approvals.
Power Automate connects different applications and services, such as SharePoint, Excel, and Outlook, to automate data transfer and synchronization.
Zapier connects thousands of apps, enabling seamless automation without coding. It supports webhooks, multi-step tasks, and a wide array of integrations. Despite needing enhancements in Google Sheets capabilities, API limits, and UI, it remains a tool for boosting productivity across many sectors.
By linking tools such as Google Sheets, HubSpot, Slack, and Salesforce, Zapier allows users to automate workflows without coding expertise. Its integrations serve logistics operations, CRM, and social media management. Users can process tracking exceptions and streamline operations with third-party software like QuickBooks, Zoho, and Power BI. Although users suggest features like better Google Sheets handling and improved collaboration tools, Zapier continues to provide expansive automation, enhancing efficiency and facilitating new opportunities through integrations.
What Features Stand Out in Zapier?In logistics, Zapier enhances operations by automating exception tracking and third-party software integration. Its use in CRM and social media streamlines lead creation and workflow automation. Users from diverse industries leverage its extensive connectivity to support intelligence management, generate analytical insights, and execute cross-functional tasks efficiently.
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