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Buyer's Guide
Cloud Access Security Brokers (CASB)
June 2022
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Jessica Boutin - PeerSpot reviewer
Senior Network Engineer at a computer software company with 201-500 employees
Real User
Blocks a lot of threats and that means we don't have to remediate them
Pros and Cons
  • "The most valuable features for us include tenant lock, content filtering, and DLP solutions, looking for PII and information being exfiltrated."
  • "There are a couple of different pieces that have different portals. I know they're working on getting them all into one portal, but that's probably the biggest thing that needs improvement right now. It's not a single pane of glass yet."

What is our primary use case?

We were looking to solve multiple challenges, from DLP all the way through to regular content filtering offsite for our hybrid and remote employees.

How has it helped my organization?

Using Cisco Umbrella has brought us into compliance with our customers on a number of points.

Also, it's very important that the solution helps support hybrid work. That was one of the main reasons we got it. About 45 to 50 percent of our employees are either fully remote or hybrid. We needed a solution that would follow them home.

In addition, it's very helpful for securing infrastructure from end to end and detecting threats. It's blocking a lot of stuff, so we don't even have to remediate. It's blocking things before they get to us.

Resilience in cyber security is very helpful and this product has increased our security posture quite a bit.

What is most valuable?

The most valuable features for us include

  • Tenant lock
  • Content filtering 
  • DLP solutions, looking for PII and information being exfiltrated.

Also, the policies are applied wherever you go, and that's good.

What needs improvement?

There are a couple of different pieces that have different portals. I know they're working on getting them all into one portal, but that's probably the biggest thing that needs improvement right now. It's not a single pane of glass yet.

For how long have I used the solution?

I've been using Cisco Umbrella for about a year.

What do I think about the stability of the solution?

We haven't had any issues with the stability of the product.

What do I think about the scalability of the solution?

The scalability is very good and that's another one of the reasons that we chose this product. You can slowly ramp up the policies. You don't have to build it all at once. We started small and have been deploying more and more of the features of the full SIG Essentials package that we have. We can add more users when need be. It scales on a policy and a user and a deployment basis.

We have about 400 end-users and five sites. We use the AnyConnect module on the local workstations.

How are customer service and support?

The solution's technical support has been very good. I haven't had to call them very much, but the technical support has been good when I have needed it.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Previously, our users were only in-house and we had internal firewalls that were doing a lot of this work. But now that they're hybrid, we had to come up with a new solution.

Which other solutions did I evaluate?

We evaluated Prisma because we have Palo Alto firewalls, but it was more expensive and more difficult to set up.

What other advice do I have?

I don't think our workers like it all that much. It has actually made employee morale worse because we block a lot of stuff. But that's not really the product's fault. It's our policy. It makes things a little bit more cumbersome for them, but it definitely makes us feel safer.

I would tell leaders who want to build more resilience within their workplaces to do it. It's important because one hack and your business is done. Your reputation is everything in this day and age. Being resilient and being able to recover from that type of stuff before you're actually exfiltrated is a big deal.

Overall, Cisco Umbrella is pretty easy to use, pretty easy to deploy, and it does what we want it to do.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Cloud Access Security Brokers (CASB)
June 2022
Get our free report covering Cisco, Netskope, Zscaler, and other competitors of Prisma SaaS by Palo Alto Networks. Updated: June 2022.
609,272 professionals have used our research since 2012.