We compared Prisma Access by Palo Alto Networks and JumpCloud across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Comparison Results: Prisma Access and JumpCloud have distinct strengths and weaknesses. Prisma Access is highly regarded for its user-friendly interface, efficient performance, robust security measures, and effortless administration. Nonetheless, a few users encounter difficulties in utilizing and setting it up, and the cost is deemed steep. Conversely, JumpCloud receives praise for its effective management of remote devices, convenient single sign-on functionality, and user-centric design. It offers reasonable pricing and exceptional customer assistance. However, there is room for improvement in terms of device control and compatibility with various devices and operating systems.
"The usual authentication and authorization, which were all controlled into one portal, are very convenient."
"The solution is stable."
"The whole product is great. The device management is amazing. The fact that you can basically set up an entire machine without having the machine in front of you is most valuable."
"The UI is intuitively easy to use. It is easy to set up a user. I have found the group management to be pretty simple. You can group users, then assign them to groups of systems, and that relationship allows us to ease the management burden."
"Some of the most valuable features of Jumpcloud have been the use of the policies. They have been very helpful. There are modules in there for policies where you can create your own which indirectly are GPOs similar to what you have for Microsoft environments, however, they are only doing registry changes. They are very powerful and useful. Additionally, having your directory and SSO in one spot is another thing that they provide in application management. Adding, removing, and updating applications are in one place for desktop administration."
"The interface is clean and user-friendly. Setting up new devices or setting up new users inside the system is easy. Also, it integrates with Office 365, which is pretty much a must for our organization."
"I am impressed with the product's remote access which allows admins to control endpoints which is a timesaver."
"After deploying to the cloud, we had remote device management on all of our corporate laptops."
"I like it because it's very easy to use. You install the client and you have to know your gateway, but that's something we give to our users. Beyond that, it takes about three seconds to train them on how to use it. And it just works well. That's great for us because it means less administrative time."
"The solution improved the consistency of our security controls and the BCP. There has been a 20 percent reduction in TCO. Prisma Access also enabled us to deliver better applications by centralizing security management."
"Being able to use the user ID or Active Directory Group is one of the great features for control and providing more flexibility without worrying about IP addresses."
"This solution provides a DLP on the cloud and very few people have a scanning device for data at rest."
"Prisma's most valuable feature would be its ability to identify bad or risky configurations."
"Palo Alto Firewall is one of the best firewalls in the world."
"It protects all app traffic so that users can gain access to all apps. Unlike other solutions that only work from ports 80 and 443, which are predominantly for web traffic, Prisma Access covers all protocols and works on all traffic patterns... The most sophisticated attacks can arise from sources that are not behind 80/443."
"The solution also provides traffic analysis, threat prevention, URL filtering, and segmentation. That combination is important because it enhances the protection and makes the traffic more secure. It also keeps things more up-to-date, enabling us to deal with more of the current threats."
"The querying for users in Jumpcloud could be improved, it is sometimes difficult to use. When you're trying to query a user and you spell out their name, you don't receive that person. Sometimes you receive a list of people with the same first name or last name. This could be better."
"Support is not good enough."
"JumpCloud can improve in its synchronization of identities. More specifically, groups with Office 365. They've been working on it, but it's not where I would necessarily like it to be."
"JumpCloud could improve the compatibility with other devices and operating systems. For example, the solution only works well with Mac and some Linux devices. It does not work for mobile devices, such as Android."
"It could dip into CI/CD tooling as well. That would be a very interesting part to see."
"There are a few aspects that could be improved. Their API was a little spotty when I last used it, and some of those use cases were around removing systems from our environment."
"The product needs to create its own self-service feature which has been requested by all the admins in the community."
"Lacks the ability to have various VPN applications."
"The product's current price is an area of shortcoming where improvements are required."
"Its integration with non-Palo Alto products can be improved. Currently, it is easy to integrate it with other Palo Alto products such as Cortex XDR. It integrates well with other Palo Alto products. A major part of our network is based on Palo Alto products, but for those companies that use multi-vendor products in their infrastructure, Palo Alto should optimize the integration of Prisma Access with the network devices from other vendors."
"It would be nice to manage Prisma Access through the cloud instead of through Panorama. You can use the cloud version to monitor Prisma Access, but it doesn't have all the features yet, and it's not 100% done."
"One area for improvement is for them to stay on top of keeping their CVEs on their platform up to date."
"Prisma would be a stronger solution if it could aggregate resources by project or by application. So say we have an application we've developed in AWS and five applications we've developed in Azure. The platform will group it according to those applications, but it's based on the tags we use in Azure, which means I have to rely on development teams to tag resources properly."
"Sometimes, you have these notifications sent out about changes in App-IDs, modifications in App-IDs, or even the introduction of entirely new App-IDs to replace. Sometimes, the recommendations are followed, but even then, when the package is installed on the firewall, it gets messed up. I remember a particular one was with Tableau, and suddenly, people weren't able to use Tableau, which is an analytics tool for business."
"The solution needs to be more compatible with other solutions. This is specifically a problem for us when it comes to healthcare applications. They have proprietary connection types and things of that nature that make compatibility a challenge sometimes."
"Though the monitoring is fine, the solution should improve its application graphs and interface monitoring."
More Prisma Access by Palo Alto Networks Pricing and Cost Advice →
JumpCloud is ranked 10th in ZTNA as a Service with 16 reviews while Prisma Access by Palo Alto Networks is ranked 2nd in ZTNA as a Service with 57 reviews. JumpCloud is rated 8.6, while Prisma Access by Palo Alto Networks is rated 8.2. The top reviewer of JumpCloud writes "Time saving, effective cloud directory and single sign-on authentication, with rapid implementation". On the other hand, the top reviewer of Prisma Access by Palo Alto Networks writes "Integration with Palo Alto platforms such as Cortex Data Lake and Autofocus gives us visibility into our attack surface". JumpCloud is most compared with Microsoft Entra ID, Google Cloud Identity, Microsoft Intune, Cisco Duo and Jamf Pro, whereas Prisma Access by Palo Alto Networks is most compared with Zscaler Zero Trust Exchange, Netskope , Cisco Umbrella, Zscaler Internet Access and Prisma SD-WAN. See our JumpCloud vs. Prisma Access by Palo Alto Networks report.
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